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ToniLindberg - PeerSpot reviewer
Senior Consultant at Relevo AB
Real User
Top 5Leaderboard
Makes data closer to the data center and supports remote usage
Pros and Cons
  • "I think the tool is very useful for attracting new people, either new hires or consultants. Remote usage is also a significant benefit. VMware Horizon's security features depend on the customer and what they want. Of course, if they have multi-factor authentication, VMware Horizon supports that. It depends on their policies, but it works with pretty much anything."
  • "We should be able to use the tool on different platforms."

What is most valuable?

I think the tool is very useful for attracting new people, either new hires or consultants. Remote usage is also a significant benefit. VMware Horizon's security features depend on the customer and what they want. Of course, if they have multi-factor authentication, VMware Horizon supports that. It depends on their policies, but it works with pretty much anything.

You don't have to buy laptops for everyone. You can use the ones you have for over three years, even five to six years. Additionally, you have data closer to the data center or servers. When you start programs, they're almost probably on the same switch. For instance, if you use AutoCAD or something similar, you can cut significant time from operations

What needs improvement?

We should be able to use the tool on different platforms. 

For how long have I used the solution?

I have been using the product for 20 years. 

What do I think about the stability of the solution?

I rate the product's stability an eight to nine out of ten. 

Buyer's Guide
Horizon 8
January 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the scalability of the solution?

I rate the solution's scalability a ten out of ten. You can deploy around 2000 users. 

How are customer service and support?

VMware Horizon provides amazing support.

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying the solution is easy. It all depends on the planning. The design can be done more quickly if it is already in place. I usually handle the design, but a normal engagement for basic services takes about one to two weeks.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing a five out of ten. 

What other advice do I have?

My customers are satisfied with the product. I work on government projects, and they prefer on-prem deployment. I have also deployed it to schools, manufacturers, and military services. 

I'm unsure about integrating with other enterprise systems, as VMware Horizon primarily hosts your desktops. In my experience, it doesn't integrate well with external systems. However, integrating with other VMware products is smooth if you know what you're doing.

I rate the overall tool a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Sami Hammad - PeerSpot reviewer
System Admin. Team Leader at University of Sharjah
Real User
Top 20
Allows us to manage all the machines through one portal, but they could VDI functionalities in terms of user accessibility
Pros and Cons
  • "The most valuable features of VMware Horizon in our education organization are its Graphics Virtualization Unit (GVU) integration."
  • "They could incorporate an application library for application learning and licensing."

What is most valuable?

The most valuable features of VMware Horizon in our education organization are its Graphics Virtualization Unit (GVU) integration. It helps us with social software for behavioral assignments and research purposes. Its availability is also one of the crucial features.

What needs improvement?

They could incorporate an application library for application learning and licensing. This feature could centralize all software applications within a licensed manager, allowing for efficient categorization and accessibility based on categories. They should improve similar functionality in VDI. It would enable users to access applications directly from their local machines without navigating to the VDI machine.

For how long have I used the solution?

We have been using VMware Horizon for the last four or three years. At present, we use the version 7.

What do I think about the stability of the solution?

The product is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

We have deployed VMware Horizon on 700 machines. However, the costs are expensive. I rate the scalability a seven out of ten.

How are customer service and support?

The technical support services are good. However, we encounter some delays in their responses.

How was the initial setup?

The initial setup is straightforward. We receive good support services for implementation. It takes approximately six months, starting with hardware delivery, including racks, computing units, storage, and switches. The installation involved configuring software, licensing, and addressing aspects like JBOD configurations. It requires one system administrator for maintenance. I rate the process an eight out of ten.

What was our ROI?

VMware Horizon generates a good return on investment. I rate it a six out of ten.

What other advice do I have?

VMware Horizon has significantly improved our IT management by ensuring the constant availability of our virtual desktop infrastructure (VDI) 24/7. The availability has been most valuable in supporting our students and faculty, allowing them to access the virtual environment anytime and from anywhere. With nearly 11 to 1000 VMs deployed, the system's reliability enables us to efficiently meet the diverse computing needs of students, faculty, and even other departments, including the admission department, which can utilize the system during weekends and holidays.

The centralization of VDI allows us to manage all the machines through one portal. We can also add a new portal, secure it, and check logs.

The app publishing feature has impacted our productivity with diverse services in use, including research with the GVU. The accessibility can be extended to weekends and holidays, allowing users to continue their work independently and reducing dependence on the service desk or IT support team.

In comparing the user experience between VMware Horizon and physical desktops, our end users generally find it satisfactory. However, there is a high cost associated with custom GVU. Users emphasize the need for transparent consideration of the applications they plan to use within the VDI, particularly those reliant on GVU capabilities. Some users suggest exploring cloud-based solutions for cost savings, such as hardware expenses. The scalability in the cloud has been easier than on-premises setups.

I rate the product a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Horizon 8
January 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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Andrea Andrea - PeerSpot reviewer
CTO at BE.iT SA
Real User
Top 5
The stand-out three-dimensional acceleration is really important for enhancing the performance for certain clients based on their scenarios
Pros and Cons
  • "The most valuable feature in this solution which really helped for my use case was the stand out three dimensional acceleration. It was really important for enhancing the performance for certain clients based on their scenarios."
  • "We have seen and face notable challenges in the configuration aspect specifically while creating and assigning groups which have proven to be a very cumbersome and tiring process. Apart from this the Reliance on the Active Directory as the only directory has its own limitation, which include the requirement to purchase a windows server for an environment outside the standard set up."

What is our primary use case?

Our current use of the solution involves the two specific projects in Arreaspace Kiasat, which involves catering to both the needs of the client and the server's functionalities with a Linux based approach.

What is most valuable?

The most valuable feature in this solution which really helped for my use case was the stand out three dimensional acceleration. It was really important for enhancing the performance for certain clients based on their scenarios.

What needs improvement?


We have seen and face notable challenges in the configuration aspect specifically while creating and assigning groups which have proven to be a very cumbersome and tiring process. Apart from this the Reliance on the Active Directory as the only directory has its own limitation, which include the requirement to purchase a windows server for an environment outside the standard set up.

For how long have I used the solution?

We have used VMware Horizon since 2021.

What do I think about the stability of the solution?

The stability is also reliable and the solution gives a very constant performance with a rating of 8 out of 10.

What do I think about the scalability of the solution?

In our case, the scalability is average as it serves its purpose effectively but only caters to the needs of 100 clients only, so I will rate it 5 out of 10. Horizon is best suited for enterprise level companies especially considering the benefits in terms of pricing as VMware is now under Broadcom's ownership.

How are customer service and support?

I am incapable of providing direct feedback on the tech support of VMware as we have channelized our support to the first line through Fujitsu, our OEM.

Which solution did I use previously and why did I switch?

Compared to competitors, Horizon outperforms Citrix in recent years due to Citrix facing security issues. As an alternative, when cost is a concern, we occasionally turn to the open-source solution Waccamola, although it lacks the extensive functionalities of Horizon.

What's my experience with pricing, setup cost, and licensing?

Pricing for Horizon is relatively high, earning a rating of one out of ten.

What other advice do I have?

Overall, the solution itself deserves a solid seven to eight rating out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
David Pierce - PeerSpot reviewer
Enterprise Architect / Data Solution Architect at Hewlett Packard Enterprise
Real User
It simplifies management of remote devices, but support is kind of hit or miss
Pros and Cons
  • "VMware Horizon View is easy to configure and deploy."
  • "VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about."

What is our primary use case?

Horizon is used to create virtual desktops. It's helpful for people who want to transition from large desktops and laptops to more virtual desktops. More people are working remotely, and that freaks out IT departments when they can't get access to an employee's desktop. We are seeing a lot of demand for virtual desktops for remote working.

How has it helped my organization?

Horizon allows us to sell a solution to customers.

What is most valuable?

VMware Horizon View is easy to configure and deploy.

What needs improvement?

The cost of licenses is always a challenge. I would also like the deployment to be simplified and automated to be more streamlined. It would be helpful for managing. For example, if you are deploying 900, it would be nice to automate the management of groups of 30 or 40 or whatever you're doing. Automation and deployment tools would be good.

For how long have I used the solution?

We've used VMware Horizon View off and on since it was first introduced in 2006. I have been messing around with VMware since early in my career. It's probably been about 18 months since I last did a direct Horizon solution. 

What do I think about the stability of the solution?

Horizon View is pretty stable.

What do I think about the scalability of the solution?

Horizon View has been scalable enough for everything I've done so far. The last deployment was about 900 users. It was a mixture of office workers and managers.

How are customer service and support?

VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about.

Which solution did I use previously and why did I switch?

Our customers switched from more of a traditional laptop or desktop environment where they were maintaining 900 different systems and trying to keep them patched and updated. A VDI is helpful for tracking ransomware or viruses because you can lock down systems more easily when they're centrally controlled.

How was the initial setup?

Setting up Horizon is probably not easy for an inexperienced person. You can't just read the manual and do it. You need some experience to set it up. It's not overly complex, but it also isn't so simple that you could deploy it yourself if you've never done it before.

It took about two or three months because you can't just roll it out. You have to migrate the users in batches. If you're rolling out a thousand users, you can't just turn it on and have at it with a thousand. You deploy 30 and migrate a department and then do another. That's the case with any virtual desktop solution. Rolling it out is always going to be a more gradual process than a big bang all at once overnight.

What was our ROI?

VMware has tools to calculate projected ROI. The customers don't hit that projection, but they get relatively close. Typically the projected return is higher than what customers actually see.

What's my experience with pricing, setup cost, and licensing?

The pricing can be relatively competitive, but sometimes you have to go back to VMware and ask for additional discounts. You can make it competitive If you're prepared to put in the work. The list prices and standard discounts may not be competitive, but if you push hard enough, you can get the price to where you need it to be.

When you deploy the solution, the goal is to reduce normal operating costs by making it easier to keep your devices updated and patched. Obviously, there are hardware costs for running virtual machines, so there are additional costs depending on where you're running it, especially if you're using the standard hybrid cloud. If you use the Horizon Cloud, it's a different pricing model.

What other advice do I have?

I'd rate VMware Horizon View seven out of 10. If you want to simplify management and retain control, give it some serious thought. If you're allowing users to work on their own devices, it's necessary. If everybody has their own laptops, you want to use something like Horizon or VDI to manage your corporate applications. It's absolutely essential for that type of environment.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joel White - PeerSpot reviewer
Manager, Department Information Systems at a government with 10,001+ employees
Real User
Top 20
Assist to offer a secure desktop experience to our remote users
Pros and Cons
  • "The solution has enabled us to offer a secure desktop experience to our remote users. This ensures that our personally identifiable information and HIPAA data remain protected, eliminating the risk of being copied to a local, potentially mobile, device. Everything is contained within a centralized structure."
  • "I would highlight the challenges related to integrating with Microsoft Azure services. Specifically, there are issues with MDM-managed devices and the necessity for MDM-managed compliant devices. In the non-persistent horizon model, there's a delay before each new desktop becomes compliant. Users can access these desktops before fully onboard into the MDM solution."

How has it helped my organization?

The solution has enabled us to offer a secure desktop experience to our remote users. This ensures that our personally identifiable information and HIPAA data remain protected, eliminating the risk of being copied to a local, potentially mobile, device. Everything is contained within a centralized structure.

What is most valuable?

The tool provides a single pane of glass into all virtual infrastructure.

What needs improvement?

I would highlight the challenges related to integrating with Microsoft Azure services. Specifically, there are issues with MDM-managed devices and the necessity for MDM-managed compliant devices. In the non-persistent horizon model, there's a delay before each new desktop becomes compliant. Users can access these desktops before fully onboard into the MDM solution.

For how long have I used the solution?

I have been using the product for 20 years. 

What do I think about the stability of the solution?

I rate VMware Horizon a ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a seven out of ten. 

How was the initial setup?

The tool's deployment is complex. 

What about the implementation team?

We had a team of two in-house resources and a couple of consultants. 

What was our ROI?

We have seen ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

VMware Horizon's costs are high. 

What other advice do I have?

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Carlos Ortiz - PeerSpot reviewer
IT Specialist at INTERNATIONAL RICE RESEARCH INSTITUTE, INC.
Real User
Top 5
With a great user experience, the tool also offers good scalability features
Pros and Cons
  • "The most valuable features of the solution stem from the fact that it is easy to set it up, and the user experience it provides is just like a normal desktop."
  • "The product fails to support Mac or Apple workstations."

What is our primary use case?

I use VMware Horizon as a VDI software since I use a workstation where access is needed for the virtual desktop.

How has it helped my organization?

The benefits of the product stem from the fact that it is cheaper for a company when a user accesses the workstation with the help of Linux. It is possible to set up a workstation with the help of a Linux system, after which its users can only access Linux within their Windows system.

What is most valuable?

The most valuable features of the solution stem from the fact that it is easy to set it up, and the user experience it provides is just like a normal desktop.

What needs improvement?

I don't know what needs improvement in the product since it is a standard system, and that is okay.

The product fails to support Mac or Apple workstations. The product should be able to support Mac or Apple workstations, like how it supports Windows and Linux.

The UI of the solution needs improvement, and there is a need to upgrade some of the systems in our environment to ensure better IOPS on our systems. Presently, the IOPS rate is lower than usual for our systems, which might be because of the hardware we use in our company.

For how long have I used the solution?

I have been using VMware Horizon for more than three years. I work with the old version of the product.

What do I think about the stability of the solution?

Most of the tool's users are not really satisfied with the product, and I guess that the solution was mostly used for development purposes.

What do I think about the scalability of the solution?

It is a scalable solution. If users want more memory, they can add memory automatically or add more disk space if required.

Our company only has 10 or 20 users of the solution. Earlier, we had hundreds of users of the product in our company.

Which solution did I use previously and why did I switch?

Proxmox is an open-source solution that I use. Compared to VMware Horizon, Proxmox is a free and open-source solution for which there is no need to pay anything toward the licensing charges. Compared to Proxmox, VMware Horizon is a more stable tool.

How was the initial setup?

The product's onboarding process consisted of a simple installation process.

What about the implementation team?

The solution provider took care of the product setup phase.

What other advice do I have?

There is no maintenance required for VMware Horizon, and all a user has to do is upgrade the solution whenever required. The product notifies its users of the upgrades that it provides.

Google Workspace is a good alternative to VMware Horizon Horizon. Google Workspace functions as a cloud-based product. Users who want a solution deployed on an on-premises model can opt for VMware Horizon.

I rate the overall tool an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marc Gaethofs - PeerSpot reviewer
ICT manager at Thys Bouwprojecten
Real User
Top 5Leaderboard
Compelling solution for virtual desktop infrastructure with advanced technology, straightforward licensing, easy setup, and seamless integration
Pros and Cons
  • "It stands as a robust setup with considerable capabilities."
  • "It would be beneficial if VMware invested in developing a robust reporting engine, providing insights into user activities, locations, and more."

What is our primary use case?

With a user base of around four thousand individuals, maintaining a vigilant stance on security is essential. Regular scrutiny of each endpoint is necessary to prevent any potential threats to our data center, such as infections, compromises, or hacks. The overarching goal is to maintain a tight grip on our data and keep it secure within our data center.

What is most valuable?

It's a solid product with favorable pricing, versatile use cases, and seamless implementation. It stands as a robust setup with considerable capabilities.

What needs improvement?

Addressing the technical aspect, one potential area for improvement lies in the lock-on times. With the introduction of instant clone technology, which is a cost-effective and resource-efficient solution, there has been a slight increase in log-on times, now reaching up to fifteen seconds. While this shift prioritizes security, it's worth considering if there are any adjustments that could further optimize performance without compromising security. A significant concern in Belgium, particularly with its stringent privacy regulations, is the adherence to the global standards for data protection. It would be beneficial if VMware invested in developing a robust reporting engine, providing insights into user activities, locations, and more. This becomes crucial, especially in the context of remote work, where customers often seek detailed reporting to understand how and where their teams are working.

For how long have I used the solution?

I have been working with it for ten years.

What do I think about the stability of the solution?

It offers excellent stability capabilities.

What do I think about the scalability of the solution?

Its scalability is designed to handle rapid adjustments, allowing for setups from zero to full capacity in less than three seconds. There are approximately four and a half thousand end users.

Which solution did I use previously and why did I switch?

Before the introduction of VMware Horizon, Citrix was the primary solution. However, the transition to VMware Horizon was driven by its more advanced technology, straightforward licensing model, easy setup process, and comprehensive integration.

How was the initial setup?

The key lies in effective preparation, particularly in deploying a Golden Image.

What about the implementation team?

The successful deployment of Horizon relies on careful preparation, client collaboration, and aligning requirements. Despite the common oversight of reading the manual, it is crucial for a smooth process. Horizon's setup is generally user-friendly and backed by effective courses and online resources. A strong grasp of VMware is necessary, and addressing any weaknesses in the VMware data center is recommended before proceeding. Notably, while Horizon is not demanding on CPU and memory, the critical concern often lies in the storage layer. Therefore, meticulous planning, a robust VMware foundation, and focused attention on the storage layer are key for optimal performance. If you're starting from scratch to build a cluster for providing virtual desktops to around two hundred users, the project timeline is estimated to be approximately three to four weeks. In terms of resource requirements, this can be effectively managed by a team of two people over the specified duration.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite reasonable.

What other advice do I have?

When contemplating a shift to the cloud, thorough cost calculations are essential due to the dynamic nature of cloud models. Horizon, focused on the modern workspace, provides cost control in on-premises environments. It's important to assess whether the claimed functionalities of the cloud align with your needs and if you can manage associated costs. Overall, I would rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
General Manager at Techaccess Pakistan
Real User
Top 10
Highly Scalable and Efficient Solution
Pros and Cons
  • "The thin image offers efficiency and stability for the system, which is not always available in other alternatives."
  • "There is room for improvement in the pricing model."

What is our primary use case?

The use cases mainly depend on our client's needs and requirements. One of the reasons is the high cost of hardware and associated maintenance and time it requires. When you have 300-600 systems, managing maintenance tickets and replacements becomes a significant challenge.

With a stable VDI in place, clients/end users experience fewer issues. A large number of users can easily have required changes in configurations across the entire stack on the back end without disruption to their work. VMware Horizon offers additional features in VDI that are not possible with localized systems or laptops. We are currently utilizing it partly with labs involving DNA analysis and with various forensic tools. However, its primary use case is for office environments.

How has it helped my organization?

It gives you better control and management options for adjusting performance requirements and securing the environment.

What is most valuable?

The use of VMware Workspace ONE with Horizon is quite impressive. VMware Horizon availability on both the cloud and on-prem and its flexible licensing options are worth noting. 

In addition, combined with ThinApp it offers efficiency and stability for the system, which is not always available in alternate solutions.

What needs improvement?

Speaking from my perspective, I think they could work on reducing the cost. There is room for improvement in the pricing model. 

I would like to see improvement in the license cost and the availability of perpetual licensing for Horizon. The solution offers a Term and subscription license.

For how long have I used the solution?

We started setting up VMware VDI solutions many years ago, but the most recent deployment was completed in March 2023. The latest installation is of Horizon 8 and it's been a month since it was deployed.

What do I think about the stability of the solution?

It is stable. However, when shifting from a laptop or desktop environment, there are certain expectations that need to be set correctly. For example, users in some lab environments or universities have a habit of shutting down systems at day's end. It can be inconvenient and it either needs to be disabled or the VMs need to be restarted. These challenges can be addressed within a couple of weeks, and then everything becomes stable. So, stability improves over time with proper configuration and SOPs and as users grow accustomed to new environments.

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

It is highly scalable. The architecture allows POD architecture/design, accommodating anywhere from 300 to 20,000 end devices/sessions. The scalability depends on the specific needs and the capabilities of the network infrastructure.

I would rate the scalability a ten out of ten.

Which solution did I use previously and why did I switch?

From a technical standpoint, VMware Horizon is quite reliable and stable when compared to other products. It certainly has an edge in terms of stability.

How was the initial setup?

The installation can be either simple or complex, depending on your desired configuration and the type of integrations you need with active directories and shares. There are plenty of options available. 

If you want a basic setup, it can be easily configured. However, you should have a good understanding of how the product needs to be set up. It's not overly simple, but it's not overly difficult either. The documentation is very comprehensive and helpful. As long as you have knowledge of the product and its components, such as the Connection Server and the licensing features, you can successfully configure it. Some training and support may be required.

What about the implementation team?

If you have the necessary training, it will be easier to handle the deployment process.

The deployment time depends on factors such as the number of applications, templates, clients, and desired features. Generally, you can deploy it within two to three days and start working. We have two engineers for the deployment.

The same two engineers handle the maintenance as well.

What's my experience with pricing, setup cost, and licensing?

VMware Horizon has subscription-based TERM licenses with many flexible options. I would really consider it to be of great value if VMware starts to offer perpetual licensing which used to be available.

Which other solutions did I evaluate?

We work with Several Virtualization Technologies and HCI systems including VMware vSphere, Oracle OVM, IBM PowerVM, Sangfor, Huawei FusionSphere, Microsoft Hyper-V, and H3C Workspace/VirtualDesktop. Nevertheless for VDI, our primary choice has been VMware Horizon to date.

What other advice do I have?

If you have large contact center users or significant office users, and you are looking for a long-term ROI over a period of ten years or more, VMware VDI would be a suitable choice.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.