We use VMware Horizon to provide remote access for remote users.
Consulting Manager at a tech services company with 11-50 employees
A stable solution that can be used to provide remote access for remote users
Pros and Cons
- "We use VMware Horizon to provide remote access for remote users."
- "VMware Horizon's initial setup is fairly complex."
What is most valuable?
What needs improvement?
VMware Horizon's initial setup is fairly complex.
For how long have I used the solution?
I have been using VMware Horizon for three years.
What do I think about the stability of the solution?
I rate VMware Horizon a nine out of ten for stability.
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What do I think about the scalability of the solution?
VMware Horizon is a scalable solution. Around 800 users use the solution in our organization, and we have plans to increase the usage.
How are customer service and support?
I am not happy with VMware Horizon's technical support.
Which solution did I use previously and why did I switch?
We previously used Citrix. We switched to VMware Horizon because it is a more efficient solution.
What about the implementation team?
VMware Horizon's deployment takes a few days. We implemented the solution through a consultant or integrator.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee for VMware Horizon. The solution is reasonably priced, but it could always be cheaper.
What other advice do I have?
Overall, rate VMware Horizon a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VMware Consultant at a tech services company with 51-200 employees
Offers good scalability and stability
Pros and Cons
- "It is easy to scale. I would rate the scalability a ten out of ten."
- "There is room for improvement in the integration with other parts of the suite. For example, you currently need separate windows to manage app volumes and the dynamic environment manager (DEM)."
What is our primary use case?
I use VMware Horizon for a variety of workforce, both internal and external.
How has it helped my organization?
The solution is easier to deploy and maintain on any Windows desktop, making it simpler to manage. It provides a robust infrastructure.
What is most valuable?
The most valuable feature is the instant clones, the integration with ESXi, and the center servers are the standout features.
What needs improvement?
There is room for improvement in the integration with other parts of the suite. For example, you currently need separate windows to manage app volumes and the dynamic environment manager (DEM). So, it's important to integrate all these infrastructure elements into one window.
For how long have I used the solution?
I have been using this solution for six years. We used version 7, now we are using VMware Horizon 8.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
It is easy to scale. I would rate the scalability a ten out of ten.
How was the initial setup?
The complexity of the initial setup was acceptable.
What was our ROI?
There is a big return of investment. Because I implemented it in a university, and they mentioned that the administration of lab PCs became much more efficient. Tasks that used to take a month now take less than a week, so it's a significant return on investment.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. I recommend choosing the best implementation company because sometimes clients aren't happy with Horizon due to poor implementation. I've seen this happen often. So, selecting a company with a lot of experience and successful implementations is essential. Sometimes, users get frustrated not with the product itself but with the way it's implemented.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Horizon 8
December 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
Engineering Sales Specialist at a computer software company with 201-500 employees
Offers a nice user experience but needs to be made available for Linux
Pros and Cons
- "We don't have to pay for HyperFlex. The solution's speed gives a nice user experience."
- "The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features."
What is most valuable?
We don't have to pay for HyperFlex. The solution's speed gives a nice user experience.
What needs improvement?
The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features.
For how long have I used the solution?
I have been working with the solution for five years.
What do I think about the scalability of the solution?
The solution is scalable and you need to add a load balancer to add desktops. Once it is configured, you can add as many desktops as you want to add.
How was the initial setup?
I would rate the solution's setup an eight or nine out of ten since it is easy.
What's my experience with pricing, setup cost, and licensing?
VMware Horizon is expensive and I would rate it an eight out of ten.
What other advice do I have?
The solution is useful for call centers and banks and I would rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Pre Sales Solutions Architect at a tech services company with 51-200 employees
A powerful application platform for virtual isolation
Pros and Cons
- "The application delivery is it's most valuable feature."
- "The support team's technicalities and the pricing of the solution need improvement."
What is our primary use case?
It is a powerful application platform for virtual isolation.
What is most valuable?
The application delivery is it's most valuable feature.
What needs improvement?
The support team's technicalities and the pricing of the solution need improvement.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
It is a stable solution. I rate it a seven out of ten.
What do I think about the scalability of the solution?
Horizon is a scalable solution and it depends on the hardware. Around 45 users use the solution.
How are customer service and support?
I have an open ticket with VMware. I rate the support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Horizon's initial setup is easy. Sometimes I can do the integration myself and sometimes I need an integrator.
What's my experience with pricing, setup cost, and licensing?
The solution is more expensive in comparison to Citrix but when comparing the technicalities VMware Horizon, is worth the money.
What other advice do I have?
Between Citrix and Horizon, I would recommend Horizon for its management and availability.
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System engineer at a tech services company with 51-200 employees
Best solution on the market
Pros and Cons
- "Horizon View's best features are that it gives you more control over the PCs on your infrastructure, and it's specialized for banking environments."
- "The initial setup was complex, and you need system experience to walk through it."
What is our primary use case?
Horizon View is primarily used to consolidate networks against potential threats from outside.
What is most valuable?
Horizon View's best features are that it gives you more control over the PCs on your infrastructure, and it's specialized for banking environments.
For how long have I used the solution?
I've been working with VMWare Horizon View for more than three years.
What do I think about the stability of the solution?
Horizon View is stable.
What do I think about the scalability of the solution?
Horizon View is scalable.
How was the initial setup?
The initial setup was complex, and you need system experience to walk through it.
What other advice do I have?
Compared to Citrix and Microsoft, I'd recommend Horizon View as the best on the market. I'd rate it eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Information Technology Specialist at a government with 1,001-5,000 employees
Easy to manage and impressively stable
Pros and Cons
- "Horizon 7's most valuable feature is the unified endpoint management."
- "The initial setup may be a little difficult for those with no experience."
What is most valuable?
Horizon 7's most valuable feature is the unified endpoint management, including the Orchestrator feature that helps those without any programming knowledge.
For how long have I used the solution?
I've been using VMware Horizon 7 for over four years.
What do I think about the stability of the solution?
Horizon 7's stability is very impressive.
What do I think about the scalability of the solution?
Horizon 7 is scalable.
How are customer service and support?
VMware's technical support gives wonderful support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Citrix VDI, but Horizon 7 is easier to manage and has GUIs for everything.
How was the initial setup?
The initial setup is simple as there is lots of documentation available to help. However, it may be a little difficult for those with no experience.
What other advice do I have?
I would give Horizon 7 a rating of ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical manager at a tech services company with 11-50 employees
Solution for virtualizing workloads and applications; it offers good support, scalability, and stability
Pros and Cons
- "Scalable and stable virtualization solution, with good technical support offering timely responses."
- "Areas for improvement in VMware Horizon 7 would be the logging and the troubleshooting, e.g. they could be made clearer."
What is our primary use case?
VMware Horizon 7 virtualizes workloads and applications.
What needs improvement?
Areas for improvement in VMware Horizon 7 would be the logging and the troubleshooting, e.g. they could be made clearer.
For how long have I used the solution?
I've been dealing with VMware Horizon 7 for six years.
What do I think about the stability of the solution?
I'm satisfied with the stability of VMware Horizon 7. Its stability is good enough.
What do I think about the scalability of the solution?
I find the scalability of VMware Horizon 7 good, because you can scale it in any kind of way. You can add more hosts, then you'll have a bigger solution.
How are customer service and support?
We have normal issues that appear, then we have to contact support for this product. The support is good, and they respond in a timely fashion.
How was the initial setup?
The installation process for this product is not as straightforward, but it's also not as complicated.
What's my experience with pricing, setup cost, and licensing?
We're paying monthly for the license of VMware Horizon 7.
What other advice do I have?
I'm an integrator for VMware Horizon 7 and other products, for any project plan.
I'm satisfied with the performance of this product.
We have five users of VMware Horizon 7.
I can recommend this product to people who are looking into using or implementing it.
My rating for VMware Horizon 7 is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ICT System Administrator at a university with 201-500 employees
Quality desktop and app virtualization product that allows for a centralized environment. Could use more support for master template optimization
Pros and Cons
- "I appreciate the ability to have a more centralized environment."
- "In the next release, I would like to have more support when optimizing the master templates for PDI. There are tools that are available to be used but they are not supported at the moment and are more, "use at your own risk.""
What is our primary use case?
We use this solution for virtual servers and virtual desktops. Our whole environment is on VMware combined with Nutanix.
What is most valuable?
I appreciate the ability to have a more centralized environment.
What needs improvement?
In the next release, I would like to have more support when optimizing the master templates for PDI. There are tools that are available to be used but they are not supported at the moment and are more, "use at your own risk."
For how long have I used the solution?
I have been using this solution for more that fifteen years.
What do I think about the stability of the solution?
The performance was lacking a bit in the beginning due to the old infrastructure with SAN and having everything separated. Now that we use this in combination with Nutanix, it is quite stable.
What do I think about the scalability of the solution?
We are easily able to add another house to the Nutanix farm which would result in more resources for VMware.
What was our ROI?
As a result of using VMware, we have to buy less hardware and do not need to replace thin clients.
What other advice do I have?
I would advise potential users to create a template to test if the performance is good enough for your client level.
I rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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