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Fredrik Hallgarde - PeerSpot reviewer
Consulting Manager at Real Time Services AB
Real User
Top 5Leaderboard
A stable solution that can be used to provide remote access for remote users
Pros and Cons
  • "We use VMware Horizon to provide remote access for remote users."
  • "VMware Horizon's initial setup is fairly complex."

What is most valuable?

We use VMware Horizon to provide remote access for remote users.

What needs improvement?

VMware Horizon's initial setup is fairly complex.

For how long have I used the solution?

I have been using VMware Horizon for three years.

What do I think about the stability of the solution?

I rate VMware Horizon a nine out of ten for stability.

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Horizon 8
November 2024
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What do I think about the scalability of the solution?

VMware Horizon is a scalable solution. Around 800 users use the solution in our organization, and we have plans to increase the usage.

How are customer service and support?

I am not happy with VMware Horizon's technical support.

Which solution did I use previously and why did I switch?

We previously used Citrix. We switched to VMware Horizon because it is a more efficient solution.

What about the implementation team?

VMware Horizon's deployment takes a few days. We implemented the solution through a consultant or integrator.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee for VMware Horizon. The solution is reasonably priced, but it could always be cheaper.

What other advice do I have?

Overall, rate VMware Horizon a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System engineir at a manufacturing company with 10,001+ employees
Real User
Top 10
Helps to digitalize environments but has lots of bugs and issues
Pros and Cons
  • "We use VMware Horizon to digitalize environments."
  • "The solution has a lot of issues and bugs."

What is our primary use case?

We use VMware Horizon to digitalize environments. 

What needs improvement?

The solution has a lot of issues and bugs. 

For how long have I used the solution?

I have been working with the solution for two years. 

What do I think about the stability of the solution?

I would rate VMware Horizon's stability a six out of ten. 

What do I think about the scalability of the solution?

I would rate the tool's scalability on the cloud a ten out of ten. 

How are customer service and support?

We have issues with the product's response time. The person assigned to us was entry-level experienced and we had to escalate our issues further numerous times. 

How would you rate customer service and support?

Neutral

What about the implementation team?

We sought help for some areas of deployment. 

What's my experience with pricing, setup cost, and licensing?

VMware Horizon is priced high. 

What other advice do I have?

I would rate the solution a six out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Horizon 8
November 2024
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Frieda Cheng - PeerSpot reviewer
Technical Manager at Amidas Hong Kong Limited
Real User
Top 10
The solution is easy to setup and maintain, but system integration needs improvement
Pros and Cons
  • "The most valuable feature is that VMware Horizon is easy to setup."
  • "The system integration also needs some improvement."

What is our primary use case?

The solution is used for remote access and copying.

What is most valuable?

The most valuable feature is that VMware Horizon is easy to setup.

What needs improvement?

The support can be improved because at present, there is some delay in responses even though they improved some Microsoft Team support. The system integration also needs some improvement.

For how long have I used the solution?

I have been using the VMware Horizon for five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is not easy to scale for large enterprises. 

How are customer service and support?

VMware Horizon's support team is not well-equipped to provide answers or give details on how to fix the problems.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy. The solution's deployment takes one day and requires a maximum of five engineers. VMware is easy to maintain. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing depends on certain factors. It would be best if you know which components you are looking for, as you may have other hardware costs. It is recommended if users want to use the VMware HPE as the hypervisor.

What other advice do I have?

As we are in an enterprise environment, we may have many use cases. Compared to Citrus, they have a single industry token that supports many use cases. If we enable users and the portal, Horizon needs a collection of different authentication methods. It's quite competitive for users and complex for enterprises if they have many use cases.

I rate VMware Horizon a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
David Pierce - PeerSpot reviewer
Enterprise Architect / Data Solution Architect at Hewlett Packard Enterprise
Real User
It simplifies management of remote devices, but support is kind of hit or miss
Pros and Cons
  • "VMware Horizon View is easy to configure and deploy."
  • "VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about."

What is our primary use case?

Horizon is used to create virtual desktops. It's helpful for people who want to transition from large desktops and laptops to more virtual desktops. More people are working remotely, and that freaks out IT departments when they can't get access to an employee's desktop. We are seeing a lot of demand for virtual desktops for remote working.

How has it helped my organization?

Horizon allows us to sell a solution to customers.

What is most valuable?

VMware Horizon View is easy to configure and deploy.

What needs improvement?

The cost of licenses is always a challenge. I would also like the deployment to be simplified and automated to be more streamlined. It would be helpful for managing. For example, if you are deploying 900, it would be nice to automate the management of groups of 30 or 40 or whatever you're doing. Automation and deployment tools would be good.

For how long have I used the solution?

We've used VMware Horizon View off and on since it was first introduced in 2006. I have been messing around with VMware since early in my career. It's probably been about 18 months since I last did a direct Horizon solution. 

What do I think about the stability of the solution?

Horizon View is pretty stable.

What do I think about the scalability of the solution?

Horizon View has been scalable enough for everything I've done so far. The last deployment was about 900 users. It was a mixture of office workers and managers.

How are customer service and support?

VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about.

Which solution did I use previously and why did I switch?

Our customers switched from more of a traditional laptop or desktop environment where they were maintaining 900 different systems and trying to keep them patched and updated. A VDI is helpful for tracking ransomware or viruses because you can lock down systems more easily when they're centrally controlled.

How was the initial setup?

Setting up Horizon is probably not easy for an inexperienced person. You can't just read the manual and do it. You need some experience to set it up. It's not overly complex, but it also isn't so simple that you could deploy it yourself if you've never done it before.

It took about two or three months because you can't just roll it out. You have to migrate the users in batches. If you're rolling out a thousand users, you can't just turn it on and have at it with a thousand. You deploy 30 and migrate a department and then do another. That's the case with any virtual desktop solution. Rolling it out is always going to be a more gradual process than a big bang all at once overnight.

What was our ROI?

VMware has tools to calculate projected ROI. The customers don't hit that projection, but they get relatively close. Typically the projected return is higher than what customers actually see.

What's my experience with pricing, setup cost, and licensing?

The pricing can be relatively competitive, but sometimes you have to go back to VMware and ask for additional discounts. You can make it competitive If you're prepared to put in the work. The list prices and standard discounts may not be competitive, but if you push hard enough, you can get the price to where you need it to be.

When you deploy the solution, the goal is to reduce normal operating costs by making it easier to keep your devices updated and patched. Obviously, there are hardware costs for running virtual machines, so there are additional costs depending on where you're running it, especially if you're using the standard hybrid cloud. If you use the Horizon Cloud, it's a different pricing model.

What other advice do I have?

I'd rate VMware Horizon View seven out of 10. If you want to simplify management and retain control, give it some serious thought. If you're allowing users to work on their own devices, it's necessary. If everybody has their own laptops, you want to use something like Horizon or VDI to manage your corporate applications. It's absolutely essential for that type of environment.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ricardo Franco Mahecha - PeerSpot reviewer
VMware Consultant at V2S Corporation
Real User
Top 5Leaderboard
Offers good scalability and stability
Pros and Cons
  • "It is easy to scale. I would rate the scalability a ten out of ten."
  • "There is room for improvement in the integration with other parts of the suite. For example, you currently need separate windows to manage app volumes and the dynamic environment manager (DEM)."

What is our primary use case?

I use VMware Horizon for a variety of workforce, both internal and external.

How has it helped my organization?

The solution is easier to deploy and maintain on any Windows desktop, making it simpler to manage. It provides a robust infrastructure.

What is most valuable?

The most valuable feature is the instant clones, the integration with ESXi, and the center servers are the standout features.

What needs improvement?

There is room for improvement in the integration with other parts of the suite. For example, you currently need separate windows to manage app volumes and the dynamic environment manager (DEM). So, it's important to integrate all these infrastructure elements into one window.

For how long have I used the solution?

I have been using this solution for six years. We used version 7, now we are using VMware Horizon 8. 

What do I think about the stability of the solution?

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

It is easy to scale. I would rate the scalability a ten out of ten.

How was the initial setup?

The complexity of the initial setup was acceptable. 

What was our ROI?

There is a big return of investment. Because I implemented it in a university, and they mentioned that the administration of lab PCs became much more efficient. Tasks that used to take a month now take less than a week, so it's a significant return on investment.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. I recommend choosing the best implementation company because sometimes clients aren't happy with Horizon due to poor implementation. I've seen this happen often. So, selecting a company with a lot of experience and successful implementations is essential. Sometimes, users get frustrated not with the product itself but with the way it's implemented.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1423488 - PeerSpot reviewer
Technical Consultant at a aerospace/defense firm with 10,001+ employees
Real User
Instant Clone feature is helpful, but it does not scale to large organizations
Pros and Cons
  • "The most valuable features are Instant Clones and AppStacks."
  • "Technical support is only average and can be improved."

What is our primary use case?

I am a system engineer and this is one of the products that I assist people with by providing support.

What is most valuable?

The most valuable features are Instant Clones and AppStacks.

What needs improvement?

Sometimes when we log on, there are applications that are not visible.

Technical support is only average and can be improved.

In general, there are many things that can be improved.

For how long have I used the solution?

I have been using VMware Horizon View for about three months.

What do I think about the stability of the solution?

As much as I have used this product, the stability looks good. We don't have many issues that require support.

What do I think about the scalability of the solution?

I feel that Horizon is more for a small business, rather than a large organization.

In our organization with 250 users, it works fine but if you're talking about 10,000 to 15,000 users then I don't know whether it would support a scale at that size.

How are customer service and technical support?

Technical support from VMware is all right, although I would not say that they're great. Overall, they are average.

Which solution did I use previously and why did I switch?

I am much more familiar with Citrix and work with it regularly. I have only been working with Horizon View for fine-tuning. I also use a similar product from Microsoft.

Ranking these, I would say that Citrix is first with a mark of 80%, Microsoft is second with a mark of 60%, and VMware is third with a mark of 50%.

How was the initial setup?

The installation process is really fast.

What about the implementation team?

We use a team that sets up solutions and then moves on. They remain only for the deployment.

What other advice do I have?

In my short experience, I would say that this is a really good product that can be installed quickly for a small scale organization with not many users.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Fredrik Hallgarde - PeerSpot reviewer
Consulting Manager at Real Time Services AB
Real User
Top 5Leaderboard
An easy-to-use solution that can be used for remote accessibility of all legacy apps
Pros and Cons
  • "VMware Horizon View is an easy-to-use solution."
  • "The solution’s stability and initial setup could be improved."

What is our primary use case?

We use VMware Horizon View for remote accessibility of all the legacy apps.

What is most valuable?

VMware Horizon View is an easy-to-use solution. VMware Horizon View allows us to access and manage any type of client.

What needs improvement?

The solution’s stability and initial setup could be improved.

For how long have I used the solution?

I have been using VMware Horizon View for four years.

What do I think about the stability of the solution?

I rate VMware Horizon View a nine out of ten for stability.

What do I think about the scalability of the solution?

VMware Horizon View is a scalable solution. Around 800 users regularly use the solution in our organization.

How are customer service and support?

VMware Horizon View's technical support is fairly good.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Citrix. We switched to VMware Horizon View because it offered better features.

How was the initial setup?

VMware Horizon View's initial setup is complex and takes several days.

What about the implementation team?

I would recommend an integrator to install VMware Horizon View.

What was our ROI?

We have seen a return on investment with VMware Horizon View.

What's my experience with pricing, setup cost, and licensing?

VMware Horizon View's licensing cost is not expensive.

What other advice do I have?

You must understand your users before deploying VMware Horizon View.

Overall, I rate VMware Horizon View an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineering Sales Specialist at Adistec
MSP
Top 20
Offers a nice user experience but needs to be made available for Linux
Pros and Cons
  • "We don't have to pay for HyperFlex. The solution's speed gives a nice user experience."
  • "The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features."

What is most valuable?

We don't have to pay for HyperFlex. The solution's speed gives a nice user experience. 

What needs improvement?

The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features. 

For how long have I used the solution?

I have been working with the solution for five years. 

What do I think about the scalability of the solution?

The solution is scalable and you need to add a load balancer to add desktops. Once it is configured, you can add as many desktops as you want to add. 

How was the initial setup?

I would rate the solution's setup an eight or nine out of ten since it is easy. 

What's my experience with pricing, setup cost, and licensing?

VMware Horizon is expensive and I would rate it an eight out of ten. 

What other advice do I have?

The solution is useful for call centers and banks and I would rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.