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Hans Kraaijeveld - PeerSpot reviewer
Technical Architect at Fondo
Real User
Top 10
Complete, fully mature, easy to manage and design
Pros and Cons
  • "The most valuable feature of this solution is secure remote access to resources."
  • "I would like to see simple load-balancing for smaller environments that lack large solutions like F5, or NSX; it should be redundant or unavailable but in a simple way. Perhaps limited to only two components; if more are required, a paid load balancing solution can be used. Load balancing for simple environments, or simple redundancy, is sorely lacking."

What is our primary use case?

It is a method of providing a user with access to centralized resources in the form of either a full desktop session or a hosted application, whether it is Windows or Linux.

How has it helped my organization?

Horizon is known for its simplicity, security and flexibility in its deployment. It allows for simplified management, advanced user configuration and apllication deployment, all at speed and at scale.

What is most valuable?

The most valuable feature of this solution is secure remote access to resources.

What needs improvement?

A simple way to load-balance components has been missing for several years. Because VMware Horizon lacks a load-balancing component, you must always use a third-party solution. VMware recommends that since you have VMware vSphere underneath, you run NSX to get your load balancer from there. However, not every customer can afford to run NSX.

A simple way, particularly for smaller environments, would be to have load balance connection servers and unified access gateways would be extremely beneficial.

The backlog of the development team is extensive. We know the load-balancing is in the roadmap somewhere but it's unknown when it will get addressed.

I would like to see simple load-balancing for smaller environments that lack large solutions like F5, or NSX; it should be redundant or unavailable but in a simple way.

Perhaps limited to only two components; if more are required, a paid load balancing solution can be used.

Load balancing for simple environments, or simple redundancy, is sorely lacking.

Buyer's Guide
Horizon 8
September 2024
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
801,634 professionals have used our research since 2012.

For how long have I used the solution?

I have been working with VMware Horizon for approximately eleven years.

The first one I sold was version four.

We are working with version eight, and our customers run version seven and some are already on version eight. 

Version seven is already out of support.

The most recent version is 8.11, but they no longer use that numbering; it is now 2312. The new numbering reflects the month and year of release.

What do I think about the stability of the solution?

The stability of VMware Horizon is incredible for both Horizon version seven and version eight.

The only reason the basic component connection server failed was that there was something broken underneath, either storage or compute. Horizon itself rarely has any issues.

What do I think about the scalability of the solution?

At present, VMware Horizon scales up to 250,000 concurrent sessions.

In my opinion, VMware Horizon is a very scalable product. The most prominent companies in the world use it. Some require it to scale to that level, which is why it is capable of doing so.

How are customer service and support?

I would rate the technical support a three and a half out of five. 

It has become a very large organization with many procedures and layers. It usually takes a long time to get to the right person who can actually solve your problem, if you get there at all.

I was better in the past, but it was also smaller, and that would have made it easier.

The response times are not an issue, but you must go through a couple of layers, especially if you have a more complicated problem, to get the right person involved. It takes time.

The future with KKR is uncertain, due to the fact that EUC has now split up and has left VMware/Broadcom. It could be very positive, as it will now be a focused group that only supports the EUC stack.

How was the initial setup?

It can be deployed in your private cloud, a public cloud, or a hybrid of the two. 

VMware Horizon only has one license, which is a license to run desktops. They don't care if you run them on Azure, Google Cloud, Alibaba, your own Data Center, or a combination of those.

There is a cloud platform included to be able to govern it, the Horizon Cloud Console.

The initial setup is dependent on what you compare it to. 

When referring to an on-premises installation, the infrastructure isn't that complex; otherwise, it's just the cloud, which is a service that you use, and that is not necessarily complex.

On-premises you have some components, and there is some designing involved, especially if the environment is medium to large.

The complexity is in your data, and your applications, not in VMware Horizon.

A PoC is set up in a couple of days.

The basic environment depends on the organization; for example, a complete infrastructure for a large company can take two weeks to set up. You are dealing with a lot of integration with other components, and setting up load balancers and certificates.

What was our ROI?

It is worth the investment. We have customer success stories about how great VMware Horizon is as a product and how it has solved problems for them.

One of the things I try to do as an architect is to give or provide the customer with a solution that actually fits.

There are numerous methods for delivering a digital workplace to you; it does not have to be a virtual desktop; there are other options.

What's my experience with pricing, setup cost, and licensing?

I am aware of the license models, but not the prices. There are multiple licensing options, please refer to Understanding Horizon Licenses (87490) (vmware.com) for more information.

What other advice do I have?

Our company became a VMware partner because they already had Airwatch as a very large product, and VMware purchased Airwatch.

We then did some Digital Workspace and complimented it with Horizon. We do infrastructure as well as network virtualization.

I would advise using a trial first. You can use a free trial version for 60 days for almost every VMware product that is available. Register for a trial, download the bits and you are ready to go. For two months you can spend some quality time to see if the solution is what you need.

There are also the VMware hands-on labs that VMware provides. 

VMware provides live labs that you can use. They are built on request just by clicking a button and one minute later you have an environment that you want to get acquainted with.

It allows you to open the console, change the configuration and do whatever you want, and when you are done, the lab gets destroyed and rebuilt for another person free of charge.

It's a friendly way to get to know a product and to get acquainted with the look and feel to see if it is something that would fit with your environment. Then you could try a trial in your environment.

I would rate VMware Horizon an eight out of ten. 

It is a complete product.

It is fully mature, easy to manage, and it is easy to design if you know what you are doing. 

It is stable and there are new features that come from the new release twice a year.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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PeerSpot user
Aqib Khan - PeerSpot reviewer
ITSM Administrator & Analyst at Ministry of Interior
Real User
Top 5
A scalable solution for deployed applications with good support

What is our primary use case?

We use the solution for deployed applications.

What needs improvement?

The solution’s stability and pricing could be improved.

For how long have I used the solution?

I have been using VMware Horizon View for one and a half years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

It will be difficult to manage or to scale if the deployment is complex.

We have the product countrywide.

How are customer service and support?

We always use the tech support and health check. Everything is excellent.

How was the initial setup?

The initial setup is complex. Depending on the project, it can take one year, one and a half year to deploy. We have to take a lot of things in the configuration.

What about the implementation team?

We do the deployment in-house. We too have many vendors onboard like Dell.

What other advice do I have?

VMware Horizon has been changing a lot in the past years. It is a good option. The company should adopt more technology as it went on cloud.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Horizon 8
September 2024
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
801,634 professionals have used our research since 2012.
Research Engineer
Real User
Top 10
A big, stable solution with good user profiles and policies
Pros and Cons
  • "The solution includes good user profiles and policies."
  • "The standard license does not include certain features."

What is our primary use case?

Our company uses the solution as a virtual desktop for clients at universities and banks. One customer has more than 200 users who log in from anywhere. 

What is most valuable?

The solution includes good user profiles and policies. 

The solution integrates well with other VMware products.

Productivity is improved with use of the solution. 

What needs improvement?

The standard license does not include certain features. 

Customers do not understand the requirements for VGA solutions so education and marketing are needed. 

For how long have I used the solution?

I have been using the solution for four years. 

What do I think about the stability of the solution?

The solution is stable compared to other platforms. 

What do I think about the scalability of the solution?

The solution is scalable to any number of devices or users and integrates well with other VMware products. 

How are customer service and support?

Technical support is responsive and solves issues quickly so I rate support an eight out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Citrix.

How was the initial setup?

The setup is straightforward in comparison to Citrix. 

What about the implementation team?

Our internal team implements the on-premises solution for clients and utilizes third-party providers for VGA components. 

Ongoing maintenance only requires two team members. 

What's my experience with pricing, setup cost, and licensing?

The pricing can be a challenge because certain features are not standard and require a separate license. 

The solution can be costly for customers who do not run mission-critical applications or who have less than 50 users. For these use cases, we recommend alternative products. 

Which other solutions did I evaluate?

I evaluated other options that included RDS. 

What other advice do I have?

The solution is big and stable with many features. Integrations and user scalability are easy compared to other products. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user320130 - PeerSpot reviewer
Tech Lab Engineer Analyst at AARP
Vendor
It allows us to do a lot from the back end where we don’t have to impact the users at all, including spinning up a VM for solutions any end-user needs.

What is most valuable?

The administrative console – it allows us to do a lot from the back-end where we don’t have to impact the users at all.

How has it helped my organization?

We can spin up a virtual machine real quick for any solutions that any end-user needs. That’s what I really like.

What needs improvement?

Well, one of the features we would like to have (even though it was released last year), was NSX. We’re providing a web portal services so that we can spin out any servers that they need, so those things would help. The NSX is something that we are looking at right now.

What do I think about the stability of the solution?

It’s very stable. We have a very stable environment. We use a cloud provider to provision our desktop, just trying to get our servers to collaborate together takes a bit of a challenge. It’s an ongoing transition, so the knowledge transition takes a bit of time.

What do I think about the scalability of the solution?

We’ve scaled up a lot. When we first started out, we’re fairly young using a virtual environment. We started with 130, and moved to over 500 now. It’s great and it’s not time consuming at all or difficult. It’s been rewarding to us.

The only downfall in our organization is the budget constraints, as we’re a nonprofit organization, so using a third party cloud provider is not free, so we have to let our user community know about the costs associated with using the environment. It’s a direct cost.

How are customer service and technical support?

They’re great. They use the case number customer support, and the technician will contact you and you tell them your issues. They give you a knowledge based article, and then if you can’t resolve the issue they will get back with you. They also do a WebEx session with you in figuring our problems. They’re able to resolve it right away. When I have to call them, they’re very good at what they do, and especially talking to somebody on the phone, they’re very knowledgeable in diagnosing issues. They share information, they communicate well, and they give you a comfort zone to make sure you’re ok with everything.

Which solution did I use previously and why did I switch?

We were using an HP appliance, and we were trying to get away and use what VMware recommended. Our HP appliance was out of warranty and old, and we just needed o upgrade.

How was the initial setup?

The design was complex to understand. When we set it up on our environment, I went through the classes but doing it hands on was a little different. However, after that initial hurdle, it was very clear.

Which other solutions did I evaluate?

Dependability, stability, and ease of use are what we look for. We looked at Citrix and Microsoft, we went with VMware as we had been using VMWare for the last ten years in our tech lab, so it was easy to just have it across the board.

Definitely. Peer reviews are one of the first things I take a look at before creating my vendor list.

What other advice do I have?

We would have to be completely VMware, i.e every product we have from VMware to have it working perfectly. However, it is great for us right now though.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ricardo Franco Mahecha - PeerSpot reviewer
VMware Consultant at V2S Corporation
Real User
Top 5Leaderboard
Offers good scalability and stability
Pros and Cons
  • "It is easy to scale. I would rate the scalability a ten out of ten."
  • "There is room for improvement in the integration with other parts of the suite. For example, you currently need separate windows to manage app volumes and the dynamic environment manager (DEM)."

What is our primary use case?

I use VMware Horizon for a variety of workforce, both internal and external.

How has it helped my organization?

The solution is easier to deploy and maintain on any Windows desktop, making it simpler to manage. It provides a robust infrastructure.

What is most valuable?

The most valuable feature is the instant clones, the integration with ESXi, and the center servers are the standout features.

What needs improvement?

There is room for improvement in the integration with other parts of the suite. For example, you currently need separate windows to manage app volumes and the dynamic environment manager (DEM). So, it's important to integrate all these infrastructure elements into one window.

For how long have I used the solution?

I have been using this solution for six years. We used version 7, now we are using VMware Horizon 8. 

What do I think about the stability of the solution?

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

It is easy to scale. I would rate the scalability a ten out of ten.

How was the initial setup?

The complexity of the initial setup was acceptable. 

What was our ROI?

There is a big return of investment. Because I implemented it in a university, and they mentioned that the administration of lab PCs became much more efficient. Tasks that used to take a month now take less than a week, so it's a significant return on investment.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. I recommend choosing the best implementation company because sometimes clients aren't happy with Horizon due to poor implementation. I've seen this happen often. So, selecting a company with a lot of experience and successful implementations is essential. Sometimes, users get frustrated not with the product itself but with the way it's implemented.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
VinayKumar7 - PeerSpot reviewer
Manager Data Centre at a consultancy with 51-200 employees
Real User
It's great that users can log in from anywhere and from a variety of devices
Pros and Cons
  • "Ability to log in from anywhere and from a variety of devices."
  • "Ability to log in from anywhere and from a variety of devices."
  • "sdfgdfg"
  • "Users can log in from anywhere and from a variety of devices."
  • "Reporting could be improved, we currently have to export manually."

What is our primary use case?

We use this solution for our virtual desktop infrastructure where the user's desktops are running the data center using Horizon. With the increase in the number of people working from home, we wanted a solution like Horizon. We are customers and I'm a resident consultant. 

What is most valuable?

The major advantage of this solution is that users can log in from anywhere and from a variety of devices. Previously, it was difficult for us to manage but when we moved to VDI and people were able to log in from anywhere, it made a huge difference. I like that we're able to take a snapshot of the desktop. 

What needs improvement?

Reporting could be improved. We have 200-300 users and it's difficult to know who has logged in and when. We have to do this manually so having a tool that would enable the export of reporting would be useful and save a lot of time.

For how long have I used the solution?

I've been using this solution for six months. 

What do I think about the stability of the solution?

The solution is stable and highly reliable. We haven't had any issues with bugs, users are able to plug in properly, and the VMs are working fine.

What do I think about the scalability of the solution?

Scalability is good. We initially started with four servers and within a month we have scaled it up, adding an additional four servers. We initially purchased 100 licenses and then another 100. It was simple and straightforward to scale up.

How are customer service and support?

We contacted support for implementing the SSL certificate and for enabling the MFA. The support was good and we were able to resolve our issues. 

How was the initial setup?

The initial setup was simple and straightforward although it will be more difficult for anyone who doesn't have experience. We have around 200 users and deployment took about three days. We have one admin for patching and updating.

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis and quite costly. 

What other advice do I have?

We use this solution heavily and I would definitely recommend it. 

I'd like to rate this solution more highly, but because of the issue with reporting, I rate it eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at WISE VARY
Real User
Top 10
Better GUI and easy scalability
Pros and Cons
  • "The initial setup is very simple."
  • "There is room for improvement in security features."

What is our primary use case?

My use case is to try from the customer experience because right now, we work from home and anywhere. So, and also the power consumption of the desktop and IT security are concerns. 

What is most valuable?

I find the virtual desktop and its spacious capacity to be the most valuable aspect of VMware Horizon View in my experience.

What needs improvement?

There is room for improvement in security features. In the next release, perhaps they could add some 3D features to Horizon View, especially considering the concerns around ransomware and security. 

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

It's stable; we haven't experienced any major issues or glitches.

What do I think about the scalability of the solution?

We can scale it easily. There are around 200 users in my company who use Horizon View. 

How are customer service and support?

In terms of technical support, it's easier to contact the support team with Horizon View.

How was the initial setup?

The initial setup is very simple. 

What's my experience with pricing, setup cost, and licensing?

The solution has a higher price than competitors. The price could be more flexible for clients.

Which other solutions did I evaluate?

In my experience, the deployment process is better with Horizon View than with other solutions. The GUI is also better and it's easier to operate. And in terms of technical support, it's easier to contact the support team with Horizon View.

What other advice do I have?

I would definitely recommend using this solution. Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Director of IT at BLDD ARCHITECTS INC
Real User
The ability to reliably virtualize desktops and support them. Simple to say, but complicated nonetheless.

What is our primary use case?

We were spread across several offices and with the main production software tool and the weak WAN infrastructure, it was impossible to share data reliably. It seemed the only solution was to centralize the data and make it so the people using the data - the workers - could be anywhere. With past experiences in server virtualization, I investigated VMware View. It was the missing key that made this all work.

How has it helped my organization?

At this stage, a couple of iterations later, workers now only come to the office a couple of days a week. The company has been able to eliminate two offices entirely, and in addition, we have a much wider base of operations because employees can live practically anywhere in our "territory".

What is most valuable?

The ability to reliably virtualize desktops and support them. Simple to say, but complicated nonetheless. 

What needs improvement?

Almost all VMware products are "designed" for the enterprise and it sometimes takes some wise wrangling to make it financially viable. And VMware doesn't make that easy. I think the SMB market is largely untapped and maybe even ignored.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

VMware is incredibly stable. Even when you don't know what you're doing. And for the times you get stuck - that's why they offer support. VMware support is pretty good.

What do I think about the scalability of the solution?

VMware products are almost infinitely scalable. 

How are customer service and technical support?

Tech support by and large is excellent. There is some swapping out between internal VMware groups sometimes, they are very compartmentalized but they generally can get you out of just about any hole you dig yourself into. 

Which solution did I use previously and why did I switch?

No. I had used VMware in a "past" life and didn't even consider other solutions as viable.

How was the initial setup?

It's not shake the box easy but if you do your homework, do some rudimentary testing and do a lot of research it's possible, viable - you can even do it yourself.

What about the implementation team?

I did it all in house on my own.

What's my experience with pricing, setup cost, and licensing?

It's not cheap but compared to constant hardware refreshes it doesn't take long to pay itself back. 

Don't be afraid to search out your own solution. It's not that hard to architect a viable virtual desktop environment. You don't have to implement each and every feature. 

Which other solutions did I evaluate?

No, as stated above.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chetan Woodun - PeerSpot reviewer
Chetan WoodunSenior Consultant at a tech services company with 11-50 employees
Top 20Real User

While the VMWARE part itself is stable, other common issues with Horizon include users unable to authenticate in the Horizon client & getting errors like " no desktop is available"

Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2024
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.