We use Horizon View to provide virtual desktops for internal use. There are about a thousand users.
Senior IT Strategy Consultant at a financial services firm with 1,001-5,000 employees
It's relatively flexible and scalable.
Pros and Cons
- "Horizon View provides virtual desktops on demand."
- "Horizon View could be more stable."
What is our primary use case?
What is most valuable?
Horizon View provides virtual desktops on demand.
What needs improvement?
Horizon View could be more stable.
For how long have I used the solution?
I have been using Horizon View for a couple of years.
Buyer's Guide
Horizon 8
November 2024
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate Horizon View's stability seven out of 10.
What do I think about the scalability of the solution?
Horizon View is relatively flexible and scalable.
How was the initial setup?
Setting up Horizon View is somewhat complex, but we got some professional services from VMware. It would probably be complicated if you tried to set it up on your own.
What's my experience with pricing, setup cost, and licensing?
I rate Horizon View four out of 10 for affordability. It was pretty expensive.
Which other solutions did I evaluate?
We have performed some benchmark tests before deciding to go with Horizon View, but we chose VMware because most of our existing setup uses VMware.
What other advice do I have?
I rate Horizon View eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a tech services company with 1-10 employees
Great for desktop management and ensuring users have a uniform experience
Pros and Cons
- "Great for desktop management, particularly when it comes to all the upgrades."
- "Lacking in documentation for app settings."
What is our primary use case?
We're a payroll company and understandably security is pretty important for us. When a user takes a laptop home you have to manage encryption in case they lose it. With everything in our data center, there's no risk of lost data because everything is run in the VDI. That's our primary use case for this product. I'm a systems engineer and we are customers of VMware Horizon View.
What is most valuable?
This product is great for desktop management, particularly when it comes to all the upgrades. It enables you to update one golden image, save it and basically deploy it. Any user logging in will get that new DDI and you've only had to upgrade one machine. The other advantage is that because you're pushing out this image, it's a clone of the original so everybody has the same experience. That's not always the case when people use different laptops, adjusting and tweaking them. It makes management a lot easier. There's also the huge savings we've had with the pandemic because everybody had to work from home. Even if there weren't enough laptops to go around, almost everybody has a home computer. It was just a matter of installing Horizon on your home computer and connecting to the office using two factor authentication. They made it really simple.
What needs improvement?
I believe documentation could be improved. There's a product in the solution called DEM, which is for screening applications or importing settings into a particular app. In VDI machines your profile's replicated or just live-streamed from the supplier server. Things like Google Chrome, with all its different application settings and passwords and whatever, is stored in zip files that are extracted when you log in. Horizon works with this but documentation is lacking. The applications have changed so much, but the company doesn't seem to be keeping up with that. The product needs to be simplified, have more documentation, and some predefined applications so that users don't have to re-engineer things each time.
For an additional feature, it would be great if they had automatic replication of all the stored profiles so we're not having to use third party tools to do the replication of their users' profiles. It would mean that you can use it as a disaster recovery server, as well as just active-active across data centers.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
It's important to set it up correctly and maintain it properly. Once it's working, it's really stable.
What do I think about the scalability of the solution?
This solution is scalable, we currently have around 300 users and about five people who take care of everything connected to the product, including maintenance upgrades and everything. We'll expand usage if the business grows.
How are customer service and technical support?
There are certain aspects of technical support that are good and you can get a quick response. At other times there are issues where the blame game kicks in and you have to wait for somebody to take ownership of the problem. They're generally okay.
How was the initial setup?
In this instance we were implementing in two data centers and introducing not only a VDI, but also replicating all the data from one place to the other. Deployment involved building Microsoft clustered file servers and setting up replication between those two file servers and then mirroring the configurations. It probably took us about six months but we were doing other things at the same time. If we'd focused only on that, I think it would probably have taken about a week or two. It depends how much effort is put in.
What was our ROI?
We definitely have an ROI. Previously, we had to patch every single laptop which was a drastic pain. With everybody now working from home, that created a whole bunch of new challenges but with VMware everything's saved in our network so no matter what's happening on the home network it's not carrying over into our business.
What's my experience with pricing, setup cost, and licensing?
The product requires a Microsoft license for the operating system, which is standard. If you want support and upgrades, you pay for that.
What other advice do I have?
This is a great product but it's a massive product and you can't do anything with Horizon View alone. It requires all the other products flying together with it. It's a very complex product and it takes a lot of time to become knowledgeable about it. It's crucial to have decent hardware before implementing this solution because it's fairly resource intensive. If this is new to you, be prepared for a fairly long project because there are so many moving pieces and it's fairly complex, and it requires having a lot of things in place before you can even begin.
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Horizon 8
November 2024
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Senior Systems Administrator at a university with 1,001-5,000 employees
Our students can now access our software remotely without VPN, though I'd like the option to use View Persona without paying more.
Valuable Features
Improvements to My Organization
In the past, students had to physically go to labs to access software, but now they can access them from any device anywhere, and don’t have to login via VPN because of the security server part of Horizon.
Room for Improvement
View Persona, it’s been pushed to the wayside because they acquired UEM, and I’d prefer to use it, but have no budget for it. View Persona has less features than UEM, and it doesn’t seem updated, which makes a difference for standard edition users.
Stability Issues
It is stable, but it depends on the use case. For us, we use it to allow students to access their desktops anywhere, at anytime. We just use the standard version, not the full enterprise one. We would like to go enterprise, but don’t the have budget for it. But, the standard version has been stable and addressed by support and updates. No issues that would cause us to turn away.
Scalability Issues
Recently had issue with the 3D application performance with the release of 6.1, and added VGPU support. All we had to do was add hardware (Nvidia K1 cards).
Customer Service and Technical Support
It's responsive, but a few times we had issues with their tech knowledge and troubleshooting steps. We had to escalate the issue and then it was resolved.
Initial Setup
It was complex, and many facets on the networking side sit on top of vSphere, with multiple composer engines, and connection servers.
Other Advice
It loses points becuase I can’t take advantage of enterprise stuff. You should do a POC to make sure it fits the use case, three to four month period, and make sure you involve your networking team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Deputy Manager at Giga Tech Ltd
Stable and scalable but expensive
Pros and Cons
- "VMware's technical support is good."
- "Horizon View's pricing is high."
For how long have I used the solution?
I've been using Horizon View for almost two years.
What do I think about the stability of the solution?
Horizon View is stable.
What do I think about the scalability of the solution?
Horizon View is scalable.
How are customer service and support?
VMware's technical support is good.
What's my experience with pricing, setup cost, and licensing?
Horizon View's pricing is high.
What other advice do I have?
I would give Horizon View a rating of seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Information Technology Specialist at a government with 1,001-5,000 employees
Easy to manage and impressively stable
Pros and Cons
- "Horizon 7's most valuable feature is the unified endpoint management."
- "The initial setup may be a little difficult for those with no experience."
What is most valuable?
Horizon 7's most valuable feature is the unified endpoint management, including the Orchestrator feature that helps those without any programming knowledge.
For how long have I used the solution?
I've been using VMware Horizon 7 for over four years.
What do I think about the stability of the solution?
Horizon 7's stability is very impressive.
What do I think about the scalability of the solution?
Horizon 7 is scalable.
How are customer service and support?
VMware's technical support gives wonderful support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Citrix VDI, but Horizon 7 is easier to manage and has GUIs for everything.
How was the initial setup?
The initial setup is simple as there is lots of documentation available to help. However, it may be a little difficult for those with no experience.
What other advice do I have?
I would give Horizon 7 a rating of ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network wide access, flexible, and simple for users
Pros and Cons
- "The most valuable feature of VMware Horizon 7 is that it can be accessed anywhere in my internal network. It has a lot of flexibility."
- "The setup of VMware Horizon 7 is easy. However, we have a lot of experience with VMware Horizon 7."
What is our primary use case?
We use VMware Horizon 7 for my company's internal systems, our clients' hosting, and public services.
What is most valuable?
The most valuable feature of VMware Horizon 7 is that it can be accessed anywhere in my internal network. It has a lot of flexibility.
For how long have I used the solution?
I have been using VMware Horizon 7 for approximately 10 years.
What do I think about the stability of the solution?
VMware Horizon 7 is a stable solution.
What do I think about the scalability of the solution?
The scalability of VMware Horizon 7 is very high.
How was the initial setup?
The setup of VMware Horizon 7 is easy. However, we have a lot of experience with VMware Horizon 7.
What's my experience with pricing, setup cost, and licensing?
We pay for the solution annually at a cost of approximately 10,000 HKD.
What other advice do I have?
This is a very good solution that is very easy to use for users.
I rate VMware Horizon 7 a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Offers good graphics facilities but the performance needs to be improved
Pros and Cons
- "It has improved our business because now we can run applications and it's easier for our students to do their exams."
- "In the next release, the performance, the speed, and the price need to be improved."
What is our primary use case?
This solution provides centralized management with a digital platform.
How has it helped my organization?
It has improved our business because now we can run applications and it's easier for our students to do their exams.
We learned something new and gained experience regarding single digital platforms including how they work, how it is made into a single platform, and technically how the hybrid conversion works.
What is most valuable?
The most valuable feature is the graphics facilities.
What needs improvement?
They have tried to create a solution that is similar to Nutanix Citrix. Nutanix Citrix is the leader with this type of solution, a digital single platform. VMware tried to do the same, it's close but in terms of performance and how they manage a single platform, Nutanix Citrix is much better.
In the next release, the performance, the speed, and the price need to be improved.
For how long have I used the solution?
I have been using this solution for six months.
What do I think about the scalability of the solution?
There are still many unknowns as we have only been working with this solution for a short time. We don't know the level of support and the servers are new to us, but in the six months that we have been running this solution, we have not run into any problems.
At this early stage, we can't determine whether VMware is able to address any issues or not.
How are customer service and technical support?
We are still new to this solution and have not run into any issues to be able to access the level of support or response time.
To date, I am doing the support with my team with our limited knowledge.
We haven't created any tickets with VMware technical support to resolve any issues.
So far we have been able to resolve the issues immediately.
Which solution did I use previously and why did I switch?
Previously we were using Microsoft Terminal Server.
Microsoft Terminal server did not meet our requirements and we didn't achieve our tasks or what we need in education. The new application now, it's reported to have strong backend, and to have a graphic backend to be able to support new applications, like Photoshop, printers, and video. It has graphics facilities.
Terminal Server does not have these facilities.
The VDI with this solution is now supported and it works for us. The challenge is to have a graphical backend and we get this with VMware, which solves the problem.
How was the initial setup?
The deployment model is on the hybrid cloud.
What's my experience with pricing, setup cost, and licensing?
This solution is expensive.
Which other solutions did I evaluate?
Nutanix Citrix is the best solution in the world. I have attended a seminar and I like it.
Unfortunately, I am not able to purchase it due to finance. Our recruitment office decided to go with Dell, not Nutanix. If the decision was mine to make I would have gone with Nutanix Citrix, not VMware or Dell VMware.
What other advice do I have?
Area 1 Horizon is a product by VMware. It's centralized management with a digital platform.
I would rate this solution a five out of ten, but to be fair, there have been several improvements to this solution. We can work with this solution. We had issues before, but now they have been resolved. Students can do the lessons that are required and write the exams.
We requested the graphics facilities and now they are available and working fine.
Overall, I would say that we can give them a rating of seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a insurance company with 1,001-5,000 employees
VMware Horizon View Feature Pack 1 Test Drive
VMware released the Feature Pack 1 for VMware Horizon View 5.2 a week or so after the standard release. The feature pack comes with the HTML5 Access (Blast Protocol) and Unity Touch.
The new HTML5 client for VMware Horizon View 5.2 is something I was looking forward to trying out. Is it a pain to use a full client' No, but having the flexibility to roam around to different devices and not need to install an application is a nice mobility feature.
Protocol WarsThe HTML5 client doesn’t use PCoIP, and instead uses VMware’s own Blast protocol. Using a different procol piques my interest because VMware does not own PCoIP, which is a Teradici product. Could VMware buy Teradici' They certainly could, but they haven’t in the past so it seems unlikely they ever will. The talking point response here seems to be that Teradici is a ‘hardware’ company and does not fit VMware’s portfolio which focuses on software. Maybe the goal is to keep using two protocols. Or maybe the long-term goal is to develop the Blast protocol to a point where PCoIP isn’t needed. That is 100% speculation on my part, obviously, and that would be far down the road.
The agent for the Blast Protocol is an additional application install from the feature pack, and must be installed into the virtual desktop image on top of the View Agent. The software must also be installed to the connection server, and the pool(s) must be edited to enable the ‘HTML Access’ checkbox, etc. The whole process is simple, and doesn’t require a reboot.
Gunnar Berger has created a video comparing the protocols on YouTube: VMware Horizon View – Blast protocol vs PCoIP. One thing that appears different in the release than in his video of the beta is that the shadowing “functionality” is actually removed. The behavior mimics PCoIP now in that if another client connects then it disconnects the original connection.
Blast PositivesProtocol wars aside, I do like the Blast implementation. The video performance is very good, although not as good as PCoIP; the build-to-lossless functionality is relatively noticeable, for example. Watching video shows the real performance differences. Normal usage is solid and responsive, and is fine for a task worker that doesn’t require multimedia.
From testing the client on different platforms and browsers, I noticed that the client detects whether the connection is coming from a mobile or regular desktop OS and adjusts accordingly. This is very handy, as using Safari on an iPad gives the touchpad overlay option in addition to the other options the tablet interface provides. The below images compare the experience from an iPad with Safari, and MacOS with Google Chrome:
Blast’s Room-for-ImprovementThis is the first release, so there are going to be rough edges that need some polish. Below are some of the issues in the current release (Feature Pack 1 with Horizon View 5.2):
- No Multimedia or Flash Redirection
- No ThinPrint Support
- No USB Support
- No Audio Support
- No WebCam Support
- Unsupported on Android
I tried using HTML5 client from my Droid Bionic running Android ICS, even though the documentation does not list Android in the supported platforms. The web page notifies the user of such:
Proceeding with the Android native browser fails outright, but the client does work in a degraded state with Chrome for Android. The only bug I noticed with Chrome for Android was that the client panel shows up in the middle of the screen, which results in a couple pixel tall line through the desktop when the panel is shrunk.
Unity TouchUnity Touch is a nice feature addition for tablet users, although using Windows 7 on a tablet is not exactly a pleasurable experience. Unity Touch does make it a bit more enjoyable, though. A panel is added to the left side of the interface that gives easy access to programs, files, and running applications:
Browsing Windows Explorer and the Start Menu aren’t really built for tablets, so moving these to a panel that is made for the tablet experience is perfect. This is a great start to making a full Windows OS (Win8 excluded) more accessible for a tablet.
ThoughtsThe features added by the Horizon View 5.2 Feature Pack 1 are great additions to the product, and really add functionality that competing products do not have. The Blast protocol is still a new feature and has limitations of such, but using a desktop inside a web browser is perfect when on a device without the ability to install applications, and it provides easy, quick access at that. Unity Touch is a great usability/experience additional for tablet users that make Windows on a tablet a little more more enjoyable.
It’s great to see VMware innovating in the VDI space.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Waiting to see the improvement.
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
Popular Comparisons
VMware Workstation
Workspace ONE UEM
Microsoft Remote Desktop Services
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
VMware Fusion Pro
Parallels Desktop
Rocket Exceed TurboX
Horizon Cloud Service
Parallels Remote Application Server (RAS)
NComputing vSpace
Nerdio
Oracle VDI
Sangfor aDesk VDI
Red Hat Enterprise Virtualization for Desktops
Dizzion
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- VMware vs. Ncomputing
- Which is the best Solution for VMware VDI?
- VMware Horizon View vs Citrix XenApp: which is the better product and why?
- How does VMware Workspace One compare with VMware Horizon 7?
- When evaluating Virtual Desktop, what aspect do you think is the most important to look for?
- VMware vs. Ncomputing
- VMware Horizon View vs Citrix XenApp: which is the better product and why?
- What trends and challenges do you predict about Virtualization software for 2022?
- Which Virtual Desktop Infrastructure (VDI) solution is the best and why?
- Why is Virtual Desktop Infrastructure (VDI) important for companies?
best for education & universities with huge documentation & Simulation is VMware Player