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Natnael Aklilu - PeerSpot reviewer
Consultant at IWM Network Solutions
Consultant
Provides great functionality and has a good app virtualizing feature
Pros and Cons
  • "The app virtualizing is a great feature."
  • "The initial setup is a little complicated."

What is our primary use case?

Our customers are using this product on simple data and to access some applications. We are customers of VMware Horizon View. 

What is most valuable?

The app virtualizing is a great feature. The system developers use it to deliver apps to targeted staff. It basically reduces the server infrastructure resource. The solution provides good functionality.

What needs improvement?

The initial setup is a little complicated. 

For how long have I used the solution?

I've been engaged with this solution for almost a year. 

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What do I think about the stability of the solution?

The solution is stable, we've hardly had any problems. 

What do I think about the scalability of the solution?

The solution is scalable and we're planning to scale up to 700 users. I think it will be easy. The infrastructure is hyperconverged so we don't expect any issues. We currently have a license for 300 users. 

How are customer service and support?

Customer support is supplied by the implementer. Problems can generally be solved by a phone call. 

How was the initial setup?

The initial setup is a little bit complex at the start and that's related to the migration of the current users to the client. The setup was a little easier in the latest version. The migration to our 315 clients took a couple of weeks. We have one person dedicated to monitoring the system. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs are quite high, we pay for a bundle. 

What other advice do I have?

Customers need to know their requirements clearly and this will likely create a significant saving when it comes to working out a licensing model. 

I rate this solution 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tonatiuh Torres Zamorano - PeerSpot reviewer
Solutions Manager at ICSI
Real User
Top 5
Scalable, straightforward easy, and simple to use
Pros and Cons
  • "The most valuable features of VMware Horizon View technology is easier to use and is user-friendly with the customers."
  • "VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times."

What is our primary use case?

VMware Horizon View is used for virtualization. 

What is most valuable?

The most valuable features of VMware Horizon View technology is easier to use and is user-friendly with the customers. 

VMware has spent a lot of money to improve its solutions.

What needs improvement?

VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times.

For how long have I used the solution?

I have been using VMware Horizon View for a couple of years.

What do I think about the stability of the solution?

VMware Horizon View could be more stable.

What do I think about the scalability of the solution?

The scalability of VMware Horizon View is very good.

How are customer service and support?

I have never contacted support.

How was the initial setup?

The initial setup of VMware Horizon View is easy.

What other advice do I have?

My advice to others is if they have a VMware base implementation, it would be very good to use VMware Horizon View. If you want to improve the solution with other technology or other solutions from VMware is a great decision to use.

I rate VMware Horizon View a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Horizon 8
January 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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reviewer1665633 - PeerSpot reviewer
Systems Administrator at a financial services firm with 1,001-5,000 employees
Real User
Instant clone feature makes it easier to scale up and manage virtual desktops but troubleshooting should be better
Pros and Cons
  • "Instant Clone instantly creates another VM with a Delta disk, which is just the VMware backend. This helps with scalability and management."
  • "They need to make troubleshooting, diagnostics, and error reporting a little better."

What is our primary use case?

We use it to provide virtual client desktops for remote users or data center users. It's basically for people to work from home or for a call center.

What is most valuable?

Instant Clone instantly creates another VM with a Delta disk, which is just the VMware backend. This helps with scalability and management.

What needs improvement?

They need to make troubleshooting, diagnostics, and error reporting a little better. There are too many consoles with different error messages to identify a problem and figure out how to fix it

For how long have I used the solution?

I have been using VMware Horizon for 10 years.

What do I think about the stability of the solution?

It's hard to generally classify this product's performance as stable or not. The performance is dependent on the hardware, not the product. If you have fast hardware, it's going to be fast. If you have slow hardware, it's going to be slow.

How are customer service and technical support?

Technical support is better than most. I would say it's above average.

How was the initial setup?

It's very complex. There are multiple steps, connectors, and servers. All of them have multiple components that all talk, so that's never going to be easy. But I think it's complex because of what it's doing. And if you use it all the time, that complexity just becomes familiar.

What about the implementation team?

We implemented in-house.

What other advice do I have?

Test it. You can't just listen to a consultant. You have to test it yourself and set up a proof of concept.

I would rate VMware Horizon a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1613397 - PeerSpot reviewer
IT Systems Engineer at a tech services company with 11-50 employees
Real User
Top 20
Enhanced security and access with advanced protocol features
Pros and Cons
  • "I find the security of Horizon to be most valuable."
  • "It would be beneficial to see improvements in client-side functionalities, especially for some Linux clients."

What is our primary use case?

We are continuing to use Horizon 8 for remote work. Our company data, along with customer data, is stored in the private data center. Horizon is used for accessing the data center and data.

How has it helped my organization?

If you configure Horizon well and limit access solely through Horizon 8, it enhances security by reducing the entry points for accessing data.

What is most valuable?

I find the security of Horizon to be most valuable. The Vue protocol, which is VMware BaaS, and the new BaaS codec feature of this protocol are particularly beneficial. The implementation of Instant Clone Technology also provides utility.

What needs improvement?

It would be beneficial to see improvements in client-side functionalities, especially for some Linux clients. A better in-built multi-factor authentication solution would also be advantageous. While there are ways to achieve this through Microsoft Azure and Google, a more integrated approach within Horizon would be ideal.

For how long have I used the solution?

We have been working with Horizon 8 for a long time and have continued with each version since its release.

What do I think about the stability of the solution?

Stability is becoming a bigger issue for many software products these days, not just Horizon 8. Security issues can sometimes arise, which impacts stability.

What do I think about the scalability of the solution?

In terms of scalability, it is not a significant problem, suggesting that Horizon scales effectively.

How are customer service and support?

Our experience with VMware's customer service is limited. I would rate it a six out of ten due to possible transitions and product changes over recent years.

How would you rate customer service and support?

Neutral

How was the initial setup?

We cater to small companies, typically around 50 to 100 users. For these sizes, the setup is manageable and not overly complex. However, implementing a high-level solution for larger companies can be more complicated.

Which other solutions did I evaluate?

I primarily have experience with Horizon 8, without reference to other specific solutions.

What other advice do I have?

I can recommend Horizon to other users based on its security features and effective management processes.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Aqib Khan - PeerSpot reviewer
ITSM Administrator & Analyst at Ministry of Interior
Real User
Top 5
A scalable solution for deployed applications with good support

What is our primary use case?

We use the solution for deployed applications.

What needs improvement?

The solution’s stability and pricing could be improved.

For how long have I used the solution?

I have been using VMware Horizon View for one and a half years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

It will be difficult to manage or to scale if the deployment is complex.

We have the product countrywide.

How are customer service and support?

We always use the tech support and health check. Everything is excellent.

How was the initial setup?

The initial setup is complex. Depending on the project, it can take one year, one and a half year to deploy. We have to take a lot of things in the configuration.

What about the implementation team?

We do the deployment in-house. We too have many vendors onboard like Dell.

What other advice do I have?

VMware Horizon has been changing a lot in the past years. It is a good option. The company should adopt more technology as it went on cloud.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Fredrik Hallgarde - PeerSpot reviewer
Consulting Manager at Real Time Services AB
Real User
Top 5Leaderboard
A stable solution that can be used to provide remote access for remote users
Pros and Cons
  • "We use VMware Horizon to provide remote access for remote users."
  • "VMware Horizon's initial setup is fairly complex."

What is most valuable?

We use VMware Horizon to provide remote access for remote users.

What needs improvement?

VMware Horizon's initial setup is fairly complex.

For how long have I used the solution?

I have been using VMware Horizon for three years.

What do I think about the stability of the solution?

I rate VMware Horizon a nine out of ten for stability.

What do I think about the scalability of the solution?

VMware Horizon is a scalable solution. Around 800 users use the solution in our organization, and we have plans to increase the usage.

How are customer service and support?

I am not happy with VMware Horizon's technical support.

Which solution did I use previously and why did I switch?

We previously used Citrix. We switched to VMware Horizon because it is a more efficient solution.

What about the implementation team?

VMware Horizon's deployment takes a few days. We implemented the solution through a consultant or integrator.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee for VMware Horizon. The solution is reasonably priced, but it could always be cheaper.

What other advice do I have?

Overall, rate VMware Horizon a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer at Tarch
Real User
Top 5Leaderboard
Provides good scalability, but the initial setup process could be easier
Pros and Cons
  • "It is a stable product."
  • "The product's initial setup process could be easier."

What is our primary use case?

We use VMware Horizon View for its remote access feature.

What needs improvement?

The product's initial setup process could be easier.

For how long have I used the solution?

We have been using VMware Horizon View for a few years now. At present, we are using the latest version.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have 100 VMware Horizon View users in our organization. It is a scalable product.

How was the initial setup?

The initial setup is complicated. It takes one week to complete and requires two executives to work on deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is an expensive product. We purchase its yearly license.

What other advice do I have?

I recommend VMware Horizon View to others and rate it a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineering Sales Specialist at Adistec
MSP
Top 20
Offers a nice user experience but needs to be made available for Linux
Pros and Cons
  • "We don't have to pay for HyperFlex. The solution's speed gives a nice user experience."
  • "The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features."

What is most valuable?

We don't have to pay for HyperFlex. The solution's speed gives a nice user experience. 

What needs improvement?

The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features. 

For how long have I used the solution?

I have been working with the solution for five years. 

What do I think about the scalability of the solution?

The solution is scalable and you need to add a load balancer to add desktops. Once it is configured, you can add as many desktops as you want to add. 

How was the initial setup?

I would rate the solution's setup an eight or nine out of ten since it is easy. 

What's my experience with pricing, setup cost, and licensing?

VMware Horizon is expensive and I would rate it an eight out of ten. 

What other advice do I have?

The solution is useful for call centers and banks and I would rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.