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it_user783921 - PeerSpot reviewer
IT Manager at a tech vendor with 501-1,000 employees
Real User
Stable and scalable, Care Packs provide great support
Pros and Cons
  • "​It's pretty stable and scalable. I think we've only had a couple of issues, three disk outages in six years."

    What is most valuable?

    It's pretty stable and scalable. I think we've only had a couple of issues, three disk outages in six years.

    What needs improvement?

    I don't have any complaints.

    For how long have I used the solution?

    More than five years.

    What do I think about the scalability of the solution?

    It meets our needs for now.

    Buyer's Guide
    HPE 3PAR StoreServ
    November 2024
    Learn what your peers think about HPE 3PAR StoreServ. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
    816,406 professionals have used our research since 2012.

    How are customer service and support?

    We have Care Packs for 3PAR and we are very satisfied with this part. On the C7000, we have six-hour auto repair. They're very proactive, so we are very satisfied with that service.

    How was the initial setup?

    I'm not working with 3PAR directly. I'm a manager. But from the experience of my employees, I don't see that they have any issues with complexity. To be honest, we have a senior administrator with a lot of experience with 3PAR and other vendors' storage, so I think it's not too complex for him.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user680334 - PeerSpot reviewer
    IT Manager at a energy/utilities company with 1,001-5,000 employees
    Vendor
    The post-implementation service is the most valuable feature.

    What is most valuable?

    I think the service during post-implementation, and not just pre-implementation, is the most valuable feature. That's the most important thing for us. When the system is running in production, we need to solve problems very fast.

    How has it helped my organization?

    The benefit is that it doesn't crash.

    What needs improvement?

    I would like to see more fast storage and more inside support.

    What do I think about the stability of the solution?

    It is very stable.

    How are customer service and technical support?

    I would give technical service a rating of 10/10. The service was good.

    Which solution did I use previously and why did I switch?

    We knew we needed a new solution because of our growth.

    How was the initial setup?

    The setup was complex, because the technology is new in Central America.

    What's my experience with pricing, setup cost, and licensing?

    The price is not too high.

    Which other solutions did I evaluate?

    We looked at Dell and Lenovo.

    When selecting a vendor, we look for the presence in Central America. They should have offices in Central America.

    What other advice do I have?

    They should buy it of course.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    HPE 3PAR StoreServ
    November 2024
    Learn what your peers think about HPE 3PAR StoreServ. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
    816,406 professionals have used our research since 2012.
    it_user568047 - PeerSpot reviewer
    Storage Engineer Architect at PeerSpot
    Vendor
    We like the reports provided by the management console and the web-based interface for some parts of the monitoring.

    What is most valuable?

    The main features are good pricing, very good options, and ease of use. From a management point of view, the reports provided by the management console are very good.

    What needs improvement?

    We are pretty happy with what we have. One small disappointment was when we invested in an HPE 3PAR 7440c two years ago. We had heard that it was supposed to be a long-term system. Around a year later, when they answered our RFP, it was for an HPE 3PAR 8400c, which was already on the market. The HPE 3PAR 7440c system was a bit old. I would appreciate if they made more of an investment in the “c” series.

    We are wondering what we should do for the next purchase, because we want to invest for five years going forward to protect our investment. I know that we have the support for new, huge capacity, so on the technical side, there is no pressure.

    I would like to see a bit of improvement from the new managed interface because they have this Windows client which was used in the past. I don't remember the exact name of it, but it worked fine.

    The new web-based interface for reports is great for some parts of the monitoring. But for day-to-day usage, it’s not very user-friendly.

    What do I think about the stability of the solution?

    This solution has been in production for a year and a half, and we have installed everything on it. It’s 99% stable. We had some crashes, but they were due to technical problems. All companies have these kinds of things happen.

    What do I think about the scalability of the solution?

    The scalability of this solution is pretty easy. When we did the initial sizing of the solution, I estimated our business needs at the time. Approximately three years ago, the estimate was about 700 TBs in total. We had two sites, so I sized it with all of the documentation and with staff feedback to have it grow in size to 1.5 PBs per site. That comes out to 3 PBs in total.

    We have had very extensive growth due to some medical applications we use, such as DNA and image analysis. We are up to 2 PBs for each system. This is our maximum capacity, but it's our problem because we scaled it up too much.

    How are customer service and technical support?

    I have used technical support and they are pretty good, responsive, and quick. Many companies outsource technical support and then you have a very process-by-process situation. Overall, the technical support is okay. We've had some problems, but we can survive.

    Which solution did I use previously and why did I switch?

    When I arrived two and a half years ago, they were using multiple Windows solutions. They were using NetApp for all of the file services and we decided to separate. We decided to keep NetApp for all these file services, but I suggested that we use FlexArray in order to virtualize our NetApp tool with a disk from HPE 3PAR.

    They also had a lot of Hitachi Data Systems (HDS). They were customers of Hitachi for 10-15 years. They had multiple systems. My goal was to consolidate everything on those boxes. Currently, we have one storage box per site. There are almost 2 PBs for each site and we have storage arrays to perform the deduplications and backups.

    Since I already had experience with storage solutions for almost 15 years with IBM and Hitachi solutions, I did an RFP to find our next provider of a storage solution. I made a request for features. As a public institution, we are primarily focused on price, and the competitive price was one of things I really appreciated about HPE.

    How was the initial setup?

    I was involved in the initial setup and it was really, really straightforward and easy. Because we are one of the biggest customers of HPE 3PAR solutions in Switzerland, our problem was that the consultants weren’t with us during the installation. The installation was just done by installation wizards.

    When we did some auditing, we requested a highly technical guy from HPE to come directly to us. They sent us someone from another city and he did okay, given our large environment. For our environment, installation wizards are not so good. We needed to fine-tune the installation. For basic environments, for perhaps 70-90% of installations, the installation wizard should be okay.

    Which other solutions did I evaluate?

    We received four replies on the RFP, and HPE beat them all in terms of price.

    What other advice do I have?

    You need a good service contract. HPE has a solution called Datacenter Care. If you are a big, critical customer, then you should get this type of contract.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user187731 - PeerSpot reviewer
    it_user187731Architect at a tech vendor with 10,001+ employees
    Vendor

    Sergui, thanks for your review of the HPE 3PAR array. I'd like to understand more about your comments regarding the management software. If you're willing, please contact me directly to discuss them.

    it_user361944 - PeerSpot reviewer
    Server and telecoms services team manager/ITSM Expert at a consumer goods company with 1,001-5,000 employees
    Vendor
    There are regular updates with the software which bring out new features.

    Valuable Features

    The most valuable features for us are the flexibility and expandability of the platform itself. Also, there are regular updates with the software which bring out new features. The licensing policy is such that it brings us some additional revenue if we ever needed it. It's quite clear what kind of license we're purchasing.

    Improvements to My Organization

    It's simplified our management and increased the speed of our applications. We're able to use different solutions on 3PAR. It's become easier and faster to do.

    Room for Improvement

    We'd like to remove some of the barriers to integration with Microsoft. Having the same level of integration with Microsoft as with other applications would be an improvement.

    Use of Solution

    We went with it quite recently.

    Stability Issues

    We are fortunate that they haven't had any incidences yet. It just works.

    Scalability Issues

    We are not too big in terms of scalability. But we're quite scalable in case we need to scale, but we haven't had to yet.

    Customer Service and Technical Support

    They were quite professional and were able to fix some issues that we had before. We also have service contracts with partners, which provides us some assurance in case something happens.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user294933 - PeerSpot reviewer
    Storage Technologies Analyst at a retailer with 1,001-5,000 employees
    Vendor
    We are able to replicate our LUNs from one 3PAR device to another.

    Valuable Features

    The best feature is how easy it is to use.

    Improvements to My Organization

    We are able to replicate our Logical Unit Numbers (LUNs) easily from one 3PAR device to another.

    With our old SAN storage, it was either too complicated to do LUN replication or not available at all.

    Use of Solution

    We've used it for three years.

    Deployment Issues

    No issues encountered, and we have deployed two F400s, two 7400s, and one 7200.

    Stability Issues

    No issues encountered.

    Scalability Issues

    No issues encountered.

    Customer Service and Technical Support

    Customer Service:

    8/10.

    Technical Support:

    8/10.

    Initial Setup

    For the most part straightforward. HP had an engineer available onsite for one week to help with setup and any questions that we had.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user229377 - PeerSpot reviewer
    Sr. San and Storage Engineer at a tech services company with 51-200 employees
    Consultant
    Due to the user friendly OS and console it is easy to use and deploy.

    What is most valuable?

    • RCIP - Its part of our data replication into our DR site
    • Flash

    For how long have I used the solution?

    I've used it for three years.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    We haven't seen any issues with this.

    What do I think about the scalability of the solution?

    Scalability has been fine. No issues.

    How are customer service and technical support?

    Customer Service:

    Good - they provide a nice customer service experience.

    Technical Support:

    Good - they provide a nice customer service experience.

    Which solution did I use previously and why did I switch?

    No previous solution was in place be 3PAR.

    How was the initial setup?

    It's a straightforward setup.

    What about the implementation team?

    We used a vendor to implement it.

    Which other solutions did I evaluate?

    We also evaluated EMC.

    What other advice do I have?

    It's a very attractive product that is easy to use and deploy. This is due to its user friendly OS and console.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user

    Thanks for the review. For anyone that wants to dive deeper, here's a link to many, many 3PAR articles on my blog: hpstorage.me

    it_user203880 - PeerSpot reviewer
    Solutions Architect at a tech services company with 51-200 employees
    Consultant
    It's a scalabe solution. We're planning on implementing the AFA in the future.

    What is most valuable?

    • Wide striping
    • Ease of use
    • Dedicated ASIC
    • Thin Provisioning
    • AO and DO
    • Adaptive Flash Cache
    • Persistent Ports
    • Tiered storage
    • AFA
    • Funcitonality

    How has it helped my organization?

    It enables growth from the existing array due to the thin provisioning suite.

    What needs improvement?

    Ease of updating.

    For how long have I used the solution?

    I've used it for three years.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    Excellent.

    Technical Support:

    Good.

    Which solution did I use previously and why did I switch?

    We previously used EVA, but as we are an HP house, we migrated to the latest HP offering due to the benefits.

    How was the initial setup?

    Out of the box deployment is easy.

    What about the implementation team?

    We implemented it ourselves.

    What was our ROI?

    It's an excellent, scalable solution.

    Which other solutions did I evaluate?

    We also looked at EMC and PURE.

    What other advice do I have?

    Do it, you will never look back. We're not currently using 3PAR flash storage, but definitely plan to in the future. 3PAR AFA is the class leader.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are an HP Gold Partner
    PeerSpot user

    Thanks for taking the time to leave a review. HP 3PAR is racking up industry recognition as well! It was named best-in-class midrange array by DCIG. Here's a blog about that: hpstorage.me Also, HP 3PAR All-Flash won the All-Flash Product of the Year Award from TechTarget. I have a blog that talks about that as well. hpstorage.me

    Adminitrd884 - PeerSpot reviewer
    Assistant Manager of Infrastructure at a financial services firm with 501-1,000 employees
    Real User
    Helps our core applications run very fast
    Pros and Cons
    • "They provide very good support for our mission-critical processes."
    • "We would also like to see improvements to the ease of administration of 3PAR."

    What is our primary use case?

    We use it for mission-critical apps and database. It runs our core banking applications.

    How has it helped my organization?

    It helps our core applications run very fast. It has increased overall performance by about 60 percent. There is one process which has gone from taking seven hours to taking one hour. It's a key for storage in our organization.

    What is most valuable?

    They provide very good support for our mission-critical processes. It's also very solid and reliable in our environment.

    What needs improvement?

    We would like to see full virtual. We would also like to see improvements to the ease of administration of 3PAR.

    What do I think about the stability of the solution?

    The hardware stability is very good.

    What do I think about the scalability of the solution?

    It's very scalable. For our organization, it's very scalable and at low cost.

    How are customer service and technical support?

    Overall, technical support depends, but mission-critical support is a nine out of ten.

    Which solution did I use previously and why did I switch?

    We needed the capacity and faster processing.

    How was the initial setup?

    The initial setup was very easy. It went very quickly.

    What about the implementation team?

    We used an integrator, HPE Enterprise Support. Our experience with them was very good.

    Which other solutions did I evaluate?

    HPE is the preferred solution for our company.

    What other advice do I have?

    I would recommend 3PAR, especially in the financial industry where data is mission-critical. It's very good.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free HPE 3PAR StoreServ Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free HPE 3PAR StoreServ Report and get advice and tips from experienced pros sharing their opinions.