Our company has 1000 staff. We have 7 users using OceanStor.
Senior Consultant at a tech services company with 11-50 employees
Easy to set up
Pros and Cons
- "This is a stable storage system."
- "We did experience a little latency with this solution."
What is our primary use case?
What is most valuable?
This is a stable storage system.
What needs improvement?
We experienced a little latency with this solution.
For how long have I used the solution?
I have been using OceanStor for three years.
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November 2024
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What do I think about the stability of the solution?
OceanStor is a stable solution.
How are customer service and support?
During installation, we did need to ask for help from Huawei's managers and technical partners. They responded very quickly.
How was the initial setup?
Being a Huawei product, initial setup was easy and not difficult at all. The setup only required one engineer from our team.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee for this solution. The price could be less expensive.
What other advice do I have?
If you are starting from scratch with no experience with Huawei, I recommend you talk to the people that have the experience.
I would rate Huawei OceanStor an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at a tech services company with 11-50 employees
Good management and technical support, but it is not too cheap also.
Pros and Cons
- "We get a quick response in case any component defaults. We have seen the benefits mostly."
- "Huawei is not that cheap."
What is our primary use case?
Customers using in production environment
How has it helped my organization?
We deployed Huawei OceanStor because we had some problems increasing the number of users on our database and were suffering from slowness and downtime. Then we just thought the All-Flash represented a quick win. We implemented it and now most of our data-intensive transactions are sitting under All-Flash.
We've gotten quite a good response from our users since we began using All-Flash.
What is most valuable?
The management is fine. And we get a quick response in case any component defaults. We have seen the benefits mostly.
For how long have I used the solution?
We've been using this solution for about one year.
What do I think about the stability of the solution?
At first, we had some component failures - none that were critical because our system has built-in redundancy. We had a number of these failures at a component level, but that was quickly resolved through a firmware upgrade. We had some doubts we were going in the right direction by using the OceanStor solution, but all the problems got resolved through the firmware upgrade. I don't have much to say. Maybe our period of using it is too limited for me to say much about it.
How are customer service and technical support?
I've had experience with support. In fact, even for this type of solution, hyperconverged, we took the product support that is standard. In fact, the alerts go to us and they also go to Huawei support because it's a critical system for us. We sometimes have Huawei contacting us to say we got something even before we contact them. This is good. Support has been good.
Which solution did I use previously and why did I switch?
We've used NetApp, HP, and EMC.
How was the initial setup?
The physical installation itself is quite fast, but we had to go through the requirements with the connections and servers, etc. I would say it took about five or six weeks.
What was our ROI?
Not yet measured
What's my experience with pricing, setup cost, and licensing?
Since Huawei is a Chinese product we've got the tendency to think that it is very cheap. But Huawei is not that cheap. We compared Huawei's price before purchasing. We compared costs per GB to other suppliers, as well. We compared the cost to EMC and NetApp, which are quite nimble solutions. We had to also evaluate the local support that is in our country. We evaluated other criteria, as well. After these evaluations we chose Huawei. It was not only cost. Basically it's not the cheapest but it's in the mid-pricing. We've got the high end, the mid-price, then we've got the low end. Huawei would be in the middle.
I will keep it general and not provide a detailed analysis in terms of storage and the All-Flash requirements. In this case, people, especially application guys, should understand that All-Flash is not for all applications. This is important because of the cost of All-Flash compared to other storage solutions. In fact, you need to emphasize this very well and tell application guys that you're spending a lot of money on All-Flash when it's not really required. In my opinion, this is the main thing. Otherwise, you end up upgrading and upgrading and it's quite a budget for All-Flash compared to other storage.
Which other solutions did I evaluate?
We evaluated NetApp and EMC.
What other advice do I have?
On a scale from one to ten, I'd rate it at a seven.
I gave it a score of seven based on my experience with other storage solutions. We've used NetApp, HP, and EMC. We've used quite a number. In fact, I gave this score because of the support. It is quite a high score. But frankly, we're still going through the steps of implementing. We have our main database there. Now we are going to optimize further. It's not only because All-Flash costs money. We should use it optimally. There is a tendency for users to put all their data on the All-Flash. We also have cache solutions whereby a part of the data is on the All-Flash. We are trying to convince users that they don't really need All-Flash for all their data, for all their applications. Maybe in more time, I can compare and give you an idea, but not yet at this stage. I can't tell you which features we need, not yet at this stage.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant for user company
Buyer's Guide
Huawei OceanStor
November 2024
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815,854 professionals have used our research since 2012.
Data Center Presales Engineer at Integrated Solutions
Good synchronous and asynchronous features but it needs better management features
Pros and Cons
- "The initial setup was straightforward."
- "The management is not a good feature in all of Huawei products. It's not easy or simple. Huawei has some problems with management and handling storage information from one interface."
What is most valuable?
The replication, both the synchronous and asynchronous are the most valuable features.
What needs improvement?
The management is not a good feature in all of Huawei products. It's not easy or simple. Huawei has some problems with management and handling storage information from one interface.
Technical support needs improvement. It would be helpful if there was more support in my country. I'm from Poland and there's no big Huawei support here. We are a country and we have only two technical people from Huawei. Sometimes it's not enough.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
Sometimes, we have problems with the storage controller, but after adjusting it works fine. Generally, it's a very good solution.
How are customer service and technical support?
Technical support could be a problem. We have no big problem with the storage, but we do have problems sometimes. I have Huawei service with my license. In our country, there is no support center and generally, the support center is in China. Sometimes there are language barriers.
How was the initial setup?
The initial setup was straightforward. The time it takes to deploy depends on the configuration. It can take a few hours if you are including mounting the storage and bigger deployments with the many controllers can take longer. It can take up to three days, depending on architectural complexities.
What about the implementation team?
I'm an integrator, so I only sell it and deploy the solution in the customer environment.
What other advice do I have?
The customer should know what he wants and the person who manages the storage should outline the needs. You should be aware of what the seller wants to sell and what he wants to do. But this is relevant to every storage product. As a seller, it's very important to not promise the customer better than what the solution delivers. OceanStor is the best Huawei product for the data center.
I would rate this solution seven out of 10. I've never had a storage solution that I've wanted to give more than an eight to. There is no solution without disadvantages.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Manager Infrastructure and Security (SCADA) at a marketing services firm with 1,001-5,000 employees
Reliable data storage service that is easy to implement
Pros and Cons
- "Excellent and efficient support, and the product is a good price."
- "The user interface is not so user friendly."
What is our primary use case?
I'm the Manager of Infrastructure and Security at our company and we are a customer of Huawei.
What is most valuable?
There are several valuable features. Huawei provides excellent and efficient support, and the product is a good price. It's very reasonable for the service they offer compared to their competitors.
What needs improvement?
The GUI is the only thing I would like to see improved, and the user interface is not so user friendly.
For how long have I used the solution?
I've been using this solution for six months.
How was the initial setup?
Initial setup is very straightforward, very easy. We didn't have any challenges.
What other advice do I have?
The product is still new for us so we haven't yet come across any technical issues yet. It's possible there will be some problems.
I would rate this product an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Engineer at a tech services company with 51-200 employees
The product is designed to have always HA (High Availability) with redundant network and processors.
Pros and Cons
- "Stability: The product is designed to have always HA (High Availability) with redundant network and processors."
- "Configuration complexity and the tools available."
How has it helped my organization?
- High storage capacity integrated with the core business.
- Possibility to create new virtualized IT services connected to this storage.
- Possibility to share very high quantity of information between high quantity of users.
What is most valuable?
Stability: The product is designed to have always HA (High Availability) with redundant network and processors.
Scalability: Willing to integrate high quantity of volumes from different protocols for storage/HD (SAS, SCSI, etc.).
Compatibility: Fully compatible with network based storage both TCP/IP for NAS and FC (Fiber Channel) for SAS.
What needs improvement?
Configuration complexity and the tools available.
What do I think about the stability of the solution?
No. Very stable, once it has been properly configured.
What do I think about the scalability of the solution?
No. Very scalable.
How are customer service and technical support?
Could improve. There is a lot of documentation, fairly complete, but the technical assistant in my experience could improve.
Which solution did I use previously and why did I switch?
No. Just using before an open-source-based solution and not scalable.
How was the initial setup?
The configuration process is very complex, and the proprietary tools/software available for configuration are kind of tricky to install and run.
What's my experience with pricing, setup cost, and licensing?
It's roughly affordable.
Which other solutions did I evaluate?
Yes. HP and EMC. Those are considerably more expensive than OceanStor.
What other advice do I have?
Check for the new version (V3). It seems to have some interesting features and improvements on the configuration process.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Project Manager at a tech services company with 11-50 employees
Good performance and has good stability
Pros and Cons
- "The solution is easy to scale as needed."
- "The technical support has been a let down for us. It's something the company has to work on. We haven't been satisfied with their level of service."
What is our primary use case?
We primarily use the solution for multiple network locations. We use XL servers and EIP software.
What is most valuable?
The performance of the solution is good.
What needs improvement?
Technical support could be improved on the solution.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is easy to scale as needed.
How are customer service and technical support?
The technical support has been a let down for us. It's something the company has to work on. We haven't been satisfied with their level of service.
How was the initial setup?
The initial setup isn't complex. It's quite easy and straightforward.
What about the implementation team?
I handled the implementation myself.
What other advice do I have?
We use the on-premises deployment model.
I'd recommend the solution. We'd buy the solution again without any hesitation.
I'd rate it eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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(a) To avoid language barrier, best is to have email exchanges preceding oral communications/ conf calls. Please make sure that you fill in the fault docket ( TAC Excel form) providing all necessary info
(b) As for problems with the storage controller, you can do regular health checks and make sure that they provide you the root cause of the problem. By they, I mean GTAC- ( Head Quarters) as I understand that the local guys are busy
(c) About the management, I agree with you if you have worked with HP, IBM, DELL like myself , it seems very basic, but it does the job! However, in case of any functionality problem, you can have the a version upgrade.
Hope this helps.