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Senior Software Development Engineer at eQ Technologic
Real User
Top 20
A stable tool for requirement management with good documentation

What is our primary use case?

We use IBM Rational DOORS to migrate from DOORS to other systems like MagicDraw. Additionally, we can accept data from these systems and migrate it for storage. This process involves syncing data between various applications.

How has it helped my organization?

IBM Rational DOORS is quite stable and useful, especially regarding gathering requirements, addressing them, and linking them. The user interface (UI) is simpler, cleaner, and stable.

What is most valuable?

One of the most valuable aspects of IBM Rational DOORS is how it structures data. When working on multiple projects, you'll find that each project contains various models. These models are akin to Word but offer additional functionalities. DOORS Security provides capabilities that Word lacks.

Under each module, you can organize requirements hierarchically and trace the requirements via internal and external links. Unlike Microsoft Word, DOORS enables versioning, allowing you to baseline your requirements and effectively freeze them when necessary. These functionalities make the tool highly useful and stand out among similar tools.

What needs improvement?

When the requirements increase within a single model in IBM Rational DOORS, it takes time to save. The requirements are associated with an absolute number in DOORS. For instance, they possess creation dates, modification dates, and information about the creator of each requirement. One specific attribute is absolute number.'The DOORS database automatically generates this absolute number and remains unmodifiable through the API. Therefore, it is not feasible when migrating data from one DOORS system to another or attempting to alter the absolute number through the API. The database generates this absolute number, which is unchangeable. DOORS cannot control or modify these auto-generated absolute numbers.

Buyer's Guide
IBM DOORS
January 2025
Learn what your peers think about IBM DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.

For how long have I used the solution?

I have been using IBM Rational DOORS for a couple of years. We are using both V9.5 and V9.7 of the solution.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

10-15 users are using this solution. Four to five users are using this solution every day.

I rate the solution’s scalability a seven to eight out of ten.

How are customer service and support?

Both technical support and documentation are really helpful.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is simple and takes only half an hour to complete. For deployment, you need to click, provide some inputs, and execute fairly simple actions.

I rate the initial setup a seven to eight out of ten, where one is difficult and ten is easy.

What about the implementation team?

We did the installation by ourselves. One person is enough to do the deployment, depending on the knowledge of software and administration.

What other advice do I have?

There is no maintenance required until your license needs fixing. However, it is entirely maintainable. You don't have to handle any maintenance until you upgrade to the next version of DOORS, and even then, the process remains straightforward.

IBM Rational DOORS is highly useful for project requirement management. I strongly recommend utilizing DOORS for requirement management and offer flexibility.

DOORS is a valuable tool, and it has attracted numerous customers. Many organizations, including Fortune 500 companies, use DOORS for their operations.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Tools Engineer at a manufacturing company with 1,001-5,000 employees
Vendor
It improved the way the requirements concept was perceived in our organization, and in that way it had also an impact on validation activities.

What is most valuable?

  • Centralised location for better team collaboration
  • Scalable access control
  • Traceability by linking items on the global requirement life cycle
  • Integrations (modelling tools)
  • Full customization using DXL
  • Wide user community
  • Available as a web based solution

How has it helped my organization?

We used it to implement a requirement management process in a CMMI evaluation. DOORS improved the way requirements were shared across the organization, and helped implement reuse strategy. It also improved the way the requirements concept was perceived in the organization, in that way it had also an impact on validation activities.

What needs improvement?

DOORS weakness is in the interface with the outside world, as the database is not standard, data cannot be easily managed by other tools. Import/export capabilities have huge room for improvement though importing a Word or Excel document is simple. There are no simple extensions available to generate good synthetic documents (RPE not being user friendly). Another item that is needed in any requirements management tool is the capability to manage the requirements data model at project/database level, attributes/types definitions in particular.

For how long have I used the solution?

I've been using it for around 10 years since 2006. I was responsible for deploying it, including defining data models, training teams, and administrating the database for two different organisations. Both organisations are worldwide, and In the second, the user community was over 400 people worldwide.

What was my experience with deployment of the solution?

As stated earlier, the missing ability of the tool to globally manage data model often leads to inconsistencies in the deployment phase, as processes are often being defined while deploying the tool. It's difficult to retrofit an incorrect implementation once started.

How are customer service and technical support?

It's low. Since IBM acquired Rational. The support is basic and limited to the tools usage which is not what experienced users need. Experienced users need support for advanced features and DXL usage, which is somehow mandatory for any organization who wants to take full advantage of the tools capabilities.

Which solution did I use previously and why did I switch?

No other solution was used before. Some other departments in the company were using a custom system based on MS Word with macros and reqtif.

What about the implementation team?

We used Telelogic support to train the teams and initiate the datamodel construction

Which other solutions did I evaluate?

We used a benchmark study in which 10 other tools were rated, including Reqtify (which is not a real REQM tool), Requisite Pro, Caliber, and Cradle.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM DOORS
January 2025
Learn what your peers think about IBM DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
it_user283440 - PeerSpot reviewer
Programme Manager for Engineering (Mechanical) at a university with 1,001-5,000 employees
Vendor
It's stable and hasn't crashed, unlike the previous version, but it's too expensive for us to have a per-user license.

What is most valuable?

The DXL Library DXL script routines/algorithms and the DOORS importer.

How has it helped my organization?

It's saved us time, as much as 35% when compared to v9.3.03.

What needs improvement?

None as IBM have left v9.5 as the extant version and now moved it into DOORS Next Generation.

For how long have I used the solution?

I've used Rational DOORS since 2009, and v9.56 for 18 months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

It is the most stable platform, and did not crash once unlike v9.3.03 version that we had previously.

What do I think about the scalability of the solution?

We used it on one programme to start with, but when I left the company, we were using it on five separate programmes.

How are customer service and technical support?

Customer Service:

We were using IBM directly, and they were 10/10.

Technical Support:

10/10 - IBM take real pride in their technical support activity with customers.

Which solution did I use previously and why did I switch?

No we didn't, as we were under contract to use DOORS.

How was the initial setup?

It installed really well, and it has a straightforward license key operation.

What about the implementation team?

It was done in-house, but our engineers had guidance and support from IBM, which was excellent.

What was our ROI?

It's massive, as it's a contract requirement. DOORS v9.5 enabled us to satisfy all our customer demands with relative ease. Can't quantify the ROI in financial terms though.

What's my experience with pricing, setup cost, and licensing?

DOORS rules are that you have licences per company which give access to the software according to the users who need access at a particular time. Most businesses would probably find it too expensive to have a single licence per every DOORS user.

Which other solutions did I evaluate?

No other solutions were looked at due to contractual requirements.

What other advice do I have?

Use DOORS Next Generation or later versions of DOORS v9.X

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Engineer, Space Systems Department at National Aeronautics and Space Administration
Real User
User-friendly with a feature for verifying review requirements
Pros and Cons
  • "IBM Rational DOORS keeps everything organized."
  • "The interface needs an area to be able to type your query and actually be able to find them."

What is our primary use case?

We are mainly using IBM Rational DOORS for managing requirements.

How has it helped my organization?

IBM Rational DOORS keeps everything organized.

What is most valuable?

The most valuable feature is the verification requirements for peer reviews.

It has a user-friendly interface.

What needs improvement?

Some of the search queries could be improved. The interface needs an area to be able to type your query and actually be able to find them.

It could be more stable.

In the next release, they could scale it down a little bit and make it more stable.

For how long have I used the solution?

I used this product up until three months ago. I have been with this company since February.

What do I think about the stability of the solution?

If I have left it open for too long, there are times where we experience a session timeout, and we have to stop or force-close it to restart the application.

From the time that I have been using it, it's been pretty good. Like anything that has been left open, you will experience a timeout.

What do I think about the scalability of the solution?

IBM Rational DOORS is scalable.

We have approximately 300 users within the region.

How are customer service and technical support?

I have not contacted technical support.

How was the initial setup?

The initial setup was straightforward.

We have our computer management who instructed me to download IBM Rational DOORS.

It was simple to download and get started.

What about the implementation team?

We may have used a retailer to help us with the deployment.

What other advice do I have?

We are currently using IBM Rational DOORS on-premises but we are trying to migrate everything over to a Cloud service.

IBM Rational DOORS is good for privacy, it's good for the management of software requirements, and also for keeping everything organized. It does a pretty good job.

I would rate IBM Rational DOORS an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Aman Singla - PeerSpot reviewer
Senior Engineer at a manufacturing company with 10,001+ employees
Real User
Top 5
User-friendly and easy to set up but can lag at times
Pros and Cons
  • "The data logs are ver conveneint."
  • "They need to provide users with information on what options would be best for their setup."

What is our primary use case?

We capture the requirements of the clients and gain acceptance. We can also review the requirements and adjust further developments as necessary. 

What is most valuable?

The data logs are ver conveneint. 

The setup is very easy.

It is user-friendly. 

What needs improvement?

The speed lags based on the server and the remote connection.

They need to provide users with information on what options would be best for their setup. 

The export of the requirements does not allow me to see the linking of the requirements. I'd like to see some sort of visualization or flow chart so we would have an overview from a system perspective.

For how long have I used the solution?

I've been using the solution for four years. 

What do I think about the scalability of the solution?

You can request licenses if you need more access from more users. 

How are customer service and support?

I've never contacted technical support. The setup is done, and we have cleared the requirements. We've never had any technical difficulties that needed us to reach out.

How was the initial setup?

You can create a whole server inside the project. It's easy to set up. 

I wasn't directly involved with the deployment and do not know how long it takes. 

What's my experience with pricing, setup cost, and licensing?

You do have to pay for a license per person. 

It is worth the money given the market options. There's good compatibility between you and your clients that makes it valuable. 

What other advice do I have?

We are a customer and end-user. 

We have a server-based deployment. 

The solution has some of the most advanced features on offer, which is why we chose the solution.

I'd rate the solution seven out of ten. It can meet the needs of any developer. However, it does lag a bit. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Systems Engeriner/Owner at a tech services company with 51-200 employees
Real User
Top 20
Highly scalable, useful testing, and user-friendly interface
Pros and Cons
  • "The most valuable feature of IBM Rational DOORS is the full requirements development and testing."
  • "It would be helpful if Microsoft provided a more user-friendly interface for updating and querying updates. Additionally, if there was a way for users to notify developers of any changes in requirements, it would allow for faster and more efficient updates to the solution's architecture. This could be in the form of a notification system that alerts developers of any changes that need to be made. Additionally, the solution is document-driven and it should be more digital."

What is our primary use case?

IBM Rational DOORS is used as a requirements management tool. It enables you to do full requirements development and testing.

What is most valuable?

The most valuable feature of IBM Rational DOORS is the full requirements development and testing.

What needs improvement?

It would be helpful if Microsoft provided a more user-friendly interface for updating and querying updates. Additionally, if there was a way for users to notify developers of any changes in requirements, it would allow for faster and more efficient updates to the solution's architecture. This could be in the form of a notification system that alerts developers of any changes that need to be made. Additionally, the solution is document-driven and it should be more digital.

For how long have I used the solution?

I have used IBM Rational DOORS for approximately 20 years.

What do I think about the stability of the solution?

I rate the stability of IBM Rational DOORS a ten out of ten.

What do I think about the scalability of the solution?

We have two people in the company that uses the solution.

We do not have plans to increase usage. We are moving towards a more digital environment where we are using SysML and UML to write requirements instead of text-based messages. IBM Rational DOORS should have the capability to model these requirements, but currently, the add-on they have is not effective.

While a large number of requirements may be present, managing them effectively is a separate challenge. There are various tools available for managing requirements, such as IBM Rational DOORS, but they may not always be sufficient. Effective requirements management is crucial in this field.

The field of engineering is evolving, moving away from traditional methods of management, such as using tools, such as  IBM Rational DOORS to organize and allocate textual requirements. The 2018 DOD strategy for digital engineering highlights this shift towards utilizing models rather than documents in the digital environment. However, many people are still stuck in the old ways and unaware of this change. It is important to keep in mind that the new way of doing things also involves developing architectures using the modeled requirements.

I rate the scalability of IBM Rational DOORS a ten out of ten.

How are customer service and support?

I rate the support of IBM Rational DOORS a ten out of ten.

Which solution did I use previously and why did I switch?

I have used Excel spreadsheets prior to using IBM Rational DOORS.

What was our ROI?

The return on investment in system engineering is difficult to quantify as it primarily involves writing clear and comprehensive requirements. While a team may be dedicated to this task, measuring the return on investment can be challenging.

What's my experience with pricing, setup cost, and licensing?

IBM Rational DOORS is highly expensive.

What other advice do I have?

I rate IBM Rational DOORS a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1308144 - PeerSpot reviewer
Electronics and Software Development Area Manager at a transportation company with 501-1,000 employees
Real User
Good shell scripting with good stability and helpful technical support
Pros and Cons
  • "The shell scripting is the solution's most valuable aspect."
  • "The performance could be improved. It doesn't run as smoothly as it could."

What is our primary use case?

We primarily use the solution for giving requirements, both mechanical and electric.

What is most valuable?

The shell scripting is the solution's most valuable aspect.

What needs improvement?

The strict requirements for synchronization of the data could be relaxed. It requires a permanent connection with good bandwidth. This means that in an environment with remote networking that you need to go through a VPN or use some kind of virtual machine in the middle. We had some issues with the disconnection of desktop software and so on. The strict requirements of time synchronization between the DOS server and the client that request you to have a permanent good connection are difficult now that we are working more remotely due to COVID.

The solution has some scalability issues.

The performance could be improved. It doesn't run as smoothly as it could.

The usability when you're doing writing tends to be similar to Windows. It's a rational style. It needs to be able to do drafting with drag and drop, copy and paste, etc. There needs to be more usability in order to help people move data, create drawings, etc. 

The solution should be able to support different formats and texts.

For how long have I used the solution?

I have been working with this solution for seven or eight years at this point. It's been a while.

What do I think about the stability of the solution?

The stability of the solution was okay, aside for the disconnection issues we faced, it was largely fine.

What do I think about the scalability of the solution?

The original version has some scalability problems. In some specific cases, we had some problems managing all of the client's licenses and digital locks. 

We currently have about 25 to 30 licenses and that covers 50 to 70 users.

How are customer service and technical support?

We've dealt with technical support in the past, especially at the beginning. We're mostly satisfied with the level of support we've been given. Sometimes it would take a while for them to get back to us, however, the support we received always helped and we were able to resolve any issues we had.

How was the initial setup?

We worked together with one of our dealers in order to handle the initial implementation. We were handling a complex environment in order to fit our requirements. Due to our needs, the implementation and initial setup was more complex than straightforward.

Deployment took us a couple of months, including having time to review everything.

We have our own internal team that handles ongoing maintenance.

What about the implementation team?

We used some FirePop Integrators to assist us with the implementation.

What other advice do I have?

Our organization does have some commercial agreements with IBM. We're more of a customer, however. We arent an IBM partner.

Whether this would be the correct solution for a company depends on the installation and requirements. You'll need to prepare a specific environment for the company according to how it works. Therefore, it depends on the customization requirements. If they want it related to the environment itself or not, there may be some complexity in the setup that needs to be planned for. That said, I would recommend the solution overall.

I'd rate the solution eight out of ten. It's pretty good, however, it could improve its overall performance.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Christian Wilmers - PeerSpot reviewer
Process Method and Tool Developer at a transportation company with 10,001+ employees
Real User
Top 5
A great idea as a whole, but the interface needs to be more user-friendly
Pros and Cons
  • "The most valuable feature for me is the ability to enter data into one table, or context, and link it across modules."
  • "It would have been ok ten years ago, but we are used to having better tools now."

What is most valuable?

The most valuable feature for me is the ability to enter data into one table, or context, and link it across modules.

What needs improvement?

The GUI needs improvement in the following ways:

  • The OLE embedding is not very user-friendly.
  • The whole concept of having to lock and unlock, in order to switch the edit mode, is not user-friendly.

In the next release of this solution, I would like to see integration with other tools. For example, for change management, and with tools like IBM Rational ClearCase. I know that IBM has now linked ClearCase, ClearQuest, and DOORS, but we have an older version so I do not know how good the integration is.

For how long have I used the solution?

Four years.

What do I think about the stability of the solution?

This is a stable solution, although it depends on the network connection. It runs poorly on a slow network connection, so you need a fast connection.

What do I think about the scalability of the solution?

In my opinion, the solution is scalable, but it is limited because you have to stay within one location. You cannot scale it across the whole world because of the dependency on network performance.

For this solution, we have several hundred users across several databases. In addition to the end-users, we have a system architect, system engineers who put in the requirements, functionality developers who break it down to the system requirements, software developers, and testers.

How are customer service and technical support?

We have our own in-house experts who are quite helpful and responsive. I do not know if they have any experience dealing with the IBM technical support team.

Which solution did I use previously and why did I switch?

We have used this same solution from the start.

How was the initial setup?

We use predefined templates, so the setup for us was more or less straightforward.

What about the implementation team?

Our in-house IT department handled the implementation of this solution.

What other advice do I have?

My advice for anybody looking to implement this solution is to first get the processes right, and then look for the tools.

The whole idea behind this solution is great but, the execution and the handling is old fashioned. It would have been ok ten years ago, but we are used to having better tools now.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user