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Systems Engineer at a comms service provider with 51-200 employees
Real User
Prioritizing and plan product delivery but be prepared for challenges with ease-of-use
Pros and Cons
  • "Makes good work of prioritizing and planning product delivery."
  • "It is a mature product that is stable."
  • "Overall, the user experience should be enhanced."

What is our primary use case?

The primary use for the product is requirements management. That is essentially prioritizing and planning product delivery.  

What is most valuable?

What I like the most is probably requirement traceability in configuration management.  

What needs improvement?

Usability and user-friendliness could definitely be improved as far as ease-of-use. The documentation could also be easier to use, I would say. Maybe, in general, they need to see things more from an end-user's perspective in their future development.  

For how long have I used the solution?

I am not using this product at my current company, but I probably have approximately 20 years of experience using DOORS (Dynamic Object Oriented Requirements System).  

Buyer's Guide
IBM DOORS
January 2025
Learn what your peers think about IBM DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

DOORS is a very mature and stable product these days.   

What do I think about the scalability of the solution?

When it comes to scalability, I think it is a little bit expensive to get more users onboard. I do not think there are practical limitations to scaling the use, it just might be costly to take on additional licenses to scale.  

How are customer service and support?

We have used the product's technical support for some issues and we did have a positive experience with them. They were able to resolve the issues that we had in a reasonable amount of time.  

What's my experience with pricing, setup cost, and licensing?

It is not cheap. It is expensive to onboard additional licenses.  

What other advice do I have?

I would definitely recommend DOORS to people who need this kind of solution. You would probably need to have a reasonably large-sized project to use it because of the cost. But I can definitely recommend it if the need is there.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate IBM Rational DOORS as about a seven-of-ten, I reckon. What would need to be included to improve that score is probably cloud hosting.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager RM/ALM at a aerospace/defense firm with 10,001+ employees
Real User
It provides us insight into clear requirements, although the actual database needs to be set up correctly and users must follow a well-defined process.

What is most valuable?

  • Traceability
  • Baselines
  • Ability to customize using DXL

How has it helped my organization?

Having clear requirements is essential in delivering the right product.

For how long have I used the solution?

I've used it for 18 years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10

Technical Support:

8/10

Which solution did I use previously and why did I switch?

When I started using DOORS, there were several other relational management tools in use at Boeing (where I worked then). We set DOORS as our standard. Now, I work for another Large US Aerospace Company, and DOORS is our standard.

How was the initial setup?

The setup is very simple. It licenses, and runs the two executables, server and clent, and you are done.

What about the implementation team?

Although DOORS is very easy to use, the actual database needs to be set up correctly and users must follow a well-defined process. This is where most customers have issues with DOORS.

What's my experience with pricing, setup cost, and licensing?

The best advice is to use tokens so you can use all the appropriate IBM tools.

Which other solutions did I evaluate?

Over the years supporting requirements management, I have participated in many trade studies where tools were evaluated. DOORS won most every time. Tools under consideration were Slate, Requisite Pro, RDD100, RTM, Razor, and TcSE.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM DOORS
January 2025
Learn what your peers think about IBM DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
PeerSpot user
Principal Consultant/Director at a tech services company with 51-200 employees
Consultant
It's a very mature and stable solution, but some users complain that it currently has a clunky interface.

What is most valuable?

  • Traceability
  • Impact analysis
  • History
  • Baseline sets
  • DXL scripting
  • Publication with Rational Publishing Engine (separate product)

How has it helped my organization?

IBM Rational DOORS allows requirements to be efficiently and effectively tracked, traced, and managed throughout the project lifecycle. Managing requirements in documents, e-mails, spreadsheets etc. becomes unwieldy. Anybody that has attempted this will find IBM Rational DOORS a godsend.

What needs improvement?

Some users complain of a clunky interface, but DOORS NG which is planned to succeed DOORS over the next 5-10 years addresses these issues and is a good up and coming alternative to DOORS.

For how long have I used the solution?

I've used it for 12 years.

What was my experience with deployment of the solution?

Most of the issues of deployment in my experience tend to be people related issues. For instance, resistance to change in processes, and learning a new tool.

What do I think about the stability of the solution?

IBM Rational DOORS is a very mature stable solution.

What do I think about the scalability of the solution?

I have not encountered any issues with scalability. I have experience of supporting databases containing hundreds of thousands of requirements with no issues that cannot be mitigated through good schema design.

How are customer service and technical support?

Customer Service:

IBM Rational DOORS customer service are approachable and easy to deal with.

Technical Support:

IBM Rational DOORS technical support are prompt and good at resolving issues.

Which solution did I use previously and why did I switch?

I have used other tools such as RDD-100, CaliberRM and in-house developed solutions.In all cases I have simply moved into new roles in other organisations with the opportunity to use IBM Rational DOORS.

How was the initial setup?

With a qualified DOORS Deployment Professional, the initial setup is relatively straightforward. They should be able to design and build a schema to support your process. templates can be created to make project setup relatively straightforward.

What about the implementation team?

I normally work as part of a vendor team.

What was our ROI?

The largest ROI would normally be achieved on bigger projects, but an ROI is possible across many smaller projects so long as consistency is maintained in terms of process and schema across the projects.

What's my experience with pricing, setup cost, and licensing?

Consider the overall cost of ownership beyond the initial license costs. You will need to budget for development of your process, designing and building the schema, training and ongoing database administration and support to users of the tool.

Which other solutions did I evaluate?

Over many years I have evaluated and used many other COTs and bespoke requirements management tools. I have found IBM Rational DOORS to be the most flexible and powerful solution available for serious requirements management.

What other advice do I have?

Develop good requirements development and management process firstly then design and implement a DOORS schema and training around your process. Simplicity and consistency is the key to a successful implementation. Management buy in and support is also essential.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user266616 - PeerSpot reviewer
it_user266616System Engineering meets DOORS & DXL = Expert in all 3 at Raytheon
Vendor

Great point - "With a qualified DOORS Deployment Professional, the initial setup is relatively straightforward."

I have seen many projects who skip over the above critical step only to leave themselves with years of frustration.

DOORS Expert at a healthcare company with 10,001+ employees
Real User
A stable solution with an easy initial setup, however, it's difficult to set the code
Pros and Cons
  • "The solution is stable."
  • "It's difficult to set the code on the solution."

What is our primary use case?

We primarily use the solution for governmental management.

What is most valuable?

The recommendation aspects of the solution are good.

What needs improvement?

It's difficult to set the code on the solution. 

The testing part needs to be improved, but they have too much legacy to move to the latest IBM versions. 

I do not believe there are any more plans for this product. It's now a legacy solution. They should just ensure that they keep the technical support they have in place to assist existing users.

For how long have I used the solution?

I've been using the solution for nine years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution isn't scalable.

Which solution did I use previously and why did I switch?

We previously used a different solution, but the change was the company's choice.

How was the initial setup?

The initial setup was complex.

What other advice do I have?

The solution can be used in the studio environment, but you need to manage it correctly.

I would rate the solution six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
it_user292626 - PeerSpot reviewer
System Engineer with 1,001-5,000 employees
Real User
It enables us to manage our customers' requirements effectively and efficiently, but it crashes sometimes.

What is most valuable?

  • Configuration management
  • Requirements linking
  • Access control
  • DXL5

How has it helped my organization?

It enables us to manage our customers' requirements effectively and efficiently.

What needs improvement?

They need to improve the DOORS change proposal.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

It can crash, but it doesn't happen too often.

How are customer service and technical support?

I've not used their customer service.

Which solution did I use previously and why did I switch?

No previous solution was in place.

What about the implementation team?

We did it in-house, but I wasn't involved.

What's my experience with pricing, setup cost, and licensing?

Use right license model to suit your needs.

What other advice do I have?

Get someone who is familiar with the product to manage

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer at Toll Collect GmbH
Real User
Stable, scalable, and flexible requirement management tool
Pros and Cons
  • "Rational DOORS' most valuable feature is that you can write any kind of requirement you want."
  • "Rational DOORS' most valuable feature is that you can write any kind of requirement you want."

What is our primary use case?

I use Rational DOORS to define requirements during the software development process and share databases with our suppliers.

What is most valuable?

Rational DOORS' most valuable feature is that you can write any kind of requirement you want.

What needs improvement?

Rational DOORS doesn't support the agile process.

For how long have I used the solution?

I've been using Rational DOORS for over ten years.

What do I think about the stability of the solution?

Rational DOORS is stable about 70-80% of the time.

What do I think about the scalability of the solution?

Rational DOORS is easy to scale.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used a vendor team.

What other advice do I have?

I would give Rational DOORS a rating of nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1150074 - PeerSpot reviewer
General Manager & Founder/consultant at a tech services company with 501-1,000 employees
Consultant
Can manage lots of requirements and handle large amounts of data, but the interface needs to be improved
Pros and Cons
  • "It is very customizable and easy to scale."
  • "The interface is not very user-friendly and has not evolved in a long time."

What is our primary use case?

I am a consultant and this is one of the solutions that my company uses to help our clients.

Rational DOORS is used to help our customers with system engineering. I use it to design complex systems like trains and cars. DOORS is used to collect all of the requirements for these big systems and then we try to organize the requirements. We make sure that the system functions in compliance with the requirements. 

How has it helped my organization?

Using this solution will streamline processes and generally improve the quality of them.

What is most valuable?

The most important feature is that it is able to manage a lot of requirements.

It helps to maintain global compliance during all of the stages of development. When you specify the functionality of the system, it is able to show that the system is compliant with the needs. Moreover, it is easy to maintain compliance based on the design.

This solution is able to manage a lot of data.

It is very customizable and easy to scale.

What needs improvement?

Implementing processes should be easier.

The interface is not very user-friendly and has not evolved in a long time. People like to have a nice tool that is up to date with the latest technology, and this is not the case with DOORS.

For how long have I used the solution?

I have been using IBM Rational DOORS for more than ten years.

What do I think about the stability of the solution?

Rational DOORS is very reliable compared to the other tools that I have used. It works very well.

What do I think about the scalability of the solution?

It is very scalable. You can start with a few sets of data and then add more as needed, so it's very scalable. It is also easy to customize and I am satisfied with it.

Depending on the project, we may have one or two people using this solution, all the way up to perhaps 50 people.

How are customer service and technical support?

I have never spoken with anyone at IBM's support.

Which solution did I use previously and why did I switch?

I have also used REQTIFY. 

How was the initial setup?

The initial setup is complex, although it is linked to the complexity of the project.

If you have something very simple then the setup will be straightforward but if you have something complex then it will be more difficult. For example, if you are designing a launcher to send satellites into space then you want to have enough information about it before you start the system. These systems are very expensive to develop, so you want to demonstrate that it will be of good quality and be able to handle the operations required to achieve the goals of the project.

It takes between one week and one month to deploy, depending on the requirements.

What about the implementation team?

I can perform the deployment myself, although sometimes we need to involve many people. There are engineers, quality teams, and validation teams. Many parts of the business can be involved in the deployment.

What was our ROI?

Because this is an expensive solution, if you want to realize ROI then you have to use it for big projects.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. Licensing fees are billed annually and there is no support included with what I pay.

Which other solutions did I evaluate?

There is another solution called Rational DOORS Next Generation that has a nicer interface and it is easier to use, but it is less scalable.

What other advice do I have?

The difficulty with implementing this solution is that you are asking the organization to change its processes. The important part is, however, that you are trying to improve the quality of the systems. You have to maintain the customer's vision and show that the goals will be reached, but done more efficiently. In the end, you have to give the customer every assurance that the work is done in its entirety.

This is a solution that I recommend. If people need to write specifications in the context of engineering then I think that this is the best solution on the market. If on the other hand, you want to manage requirements, then I don't think that it is an appropriate tool.

Similarly, DOORS is a good tool because you have to maintain compliance with all of the requirements during development. If you have a supplier with no needs or requirements then it is not at all an appropriate tool.

Overall, it is a good solution but they need to update the user interface. If they also lower the price then it would be perfect.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user284166 - PeerSpot reviewer
Requirements Analyst - KSN Site Administrator at a aerospace/defense firm with 1,001-5,000 employees
Vendor
​It works better if your partners use the same tool, but it ensures full traceability.

What is most valuable?

  • Traceability
  • VRTMs

How has it helped my organization?

Requirements development, and doing everything from functional requirements to system requirements, means we can verify that there are no orphan or childless requirements, which ensure full traceability in a short amount of time using the available tools.

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It was very straightforward.

What about the implementation team?

It was done in-house.

What other advice do I have?

It's better if your partners use the same tool, which makes for better sharing of files and artefacts.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user