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reviewer1150074 - PeerSpot reviewer
General Manager & Founder/consultant at a tech services company with 501-1,000 employees
Consultant
Can manage lots of requirements and handle large amounts of data, but the interface needs to be improved
Pros and Cons
  • "It is very customizable and easy to scale."
  • "The interface is not very user-friendly and has not evolved in a long time."

What is our primary use case?

I am a consultant and this is one of the solutions that my company uses to help our clients.

Rational DOORS is used to help our customers with system engineering. I use it to design complex systems like trains and cars. DOORS is used to collect all of the requirements for these big systems and then we try to organize the requirements. We make sure that the system functions in compliance with the requirements. 

How has it helped my organization?

Using this solution will streamline processes and generally improve the quality of them.

What is most valuable?

The most important feature is that it is able to manage a lot of requirements.

It helps to maintain global compliance during all of the stages of development. When you specify the functionality of the system, it is able to show that the system is compliant with the needs. Moreover, it is easy to maintain compliance based on the design.

This solution is able to manage a lot of data.

It is very customizable and easy to scale.

What needs improvement?

Implementing processes should be easier.

The interface is not very user-friendly and has not evolved in a long time. People like to have a nice tool that is up to date with the latest technology, and this is not the case with DOORS.

Buyer's Guide
IBM DOORS
March 2025
Learn what your peers think about IBM DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.

For how long have I used the solution?

I have been using IBM Rational DOORS for more than ten years.

What do I think about the stability of the solution?

Rational DOORS is very reliable compared to the other tools that I have used. It works very well.

What do I think about the scalability of the solution?

It is very scalable. You can start with a few sets of data and then add more as needed, so it's very scalable. It is also easy to customize and I am satisfied with it.

Depending on the project, we may have one or two people using this solution, all the way up to perhaps 50 people.

How are customer service and support?

I have never spoken with anyone at IBM's support.

Which solution did I use previously and why did I switch?

I have also used REQTIFY. 

How was the initial setup?

The initial setup is complex, although it is linked to the complexity of the project.

If you have something very simple then the setup will be straightforward but if you have something complex then it will be more difficult. For example, if you are designing a launcher to send satellites into space then you want to have enough information about it before you start the system. These systems are very expensive to develop, so you want to demonstrate that it will be of good quality and be able to handle the operations required to achieve the goals of the project.

It takes between one week and one month to deploy, depending on the requirements.

What about the implementation team?

I can perform the deployment myself, although sometimes we need to involve many people. There are engineers, quality teams, and validation teams. Many parts of the business can be involved in the deployment.

What was our ROI?

Because this is an expensive solution, if you want to realize ROI then you have to use it for big projects.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. Licensing fees are billed annually and there is no support included with what I pay.

Which other solutions did I evaluate?

There is another solution called Rational DOORS Next Generation that has a nicer interface and it is easier to use, but it is less scalable.

What other advice do I have?

The difficulty with implementing this solution is that you are asking the organization to change its processes. The important part is, however, that you are trying to improve the quality of the systems. You have to maintain the customer's vision and show that the goals will be reached, but done more efficiently. In the end, you have to give the customer every assurance that the work is done in its entirety.

This is a solution that I recommend. If people need to write specifications in the context of engineering then I think that this is the best solution on the market. If on the other hand, you want to manage requirements, then I don't think that it is an appropriate tool.

Similarly, DOORS is a good tool because you have to maintain compliance with all of the requirements during development. If you have a supplier with no needs or requirements then it is not at all an appropriate tool.

Overall, it is a good solution but they need to update the user interface. If they also lower the price then it would be perfect.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user284166 - PeerSpot reviewer
Requirements Analyst - KSN Site Administrator at a aerospace/defense firm with 1,001-5,000 employees
Vendor
​It works better if your partners use the same tool, but it ensures full traceability.

What is most valuable?

  • Traceability
  • VRTMs

How has it helped my organization?

Requirements development, and doing everything from functional requirements to system requirements, means we can verify that there are no orphan or childless requirements, which ensure full traceability in a short amount of time using the available tools.

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It was very straightforward.

What about the implementation team?

It was done in-house.

What other advice do I have?

It's better if your partners use the same tool, which makes for better sharing of files and artefacts.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM DOORS
March 2025
Learn what your peers think about IBM DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
it_user270897 - PeerSpot reviewer
CTO at a computer software company with 51-200 employees
Vendor
It's helped us with impact analysis and rich-text editing, but its integration into MS Word could use some improvement.

What is most valuable?

  • Traceability
  • Audit trail
  • Configuration Management for Requirements

How has it helped my organization?

  • Doing Impact analysis
  • Producing documents
  • Rich-text editing

What needs improvement?

Integration with MS Word.

For how long have I used the solution?

I've been using it for 15 years, and am also using it alongside Rational DOORS Next Generation 6.0.

What was my experience with deployment of the solution?

Replacing a word document is always hard.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

We provide it.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

I've tried many of them, and found that this one is the best.

How was the initial setup?

It depends on the organizations size and needs.

What about the implementation team?

We are a vendor and implement it for our clients.

What was our ROI?

Things are delivered to the customer on time, with less mistakes and missing features.

Which other solutions did I evaluate?

There are a few other requirements management tools, but none are at this level of solving complex situations.

What other advice do I have?

Make sure you know your pains before starting the process.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a business partner of IBM.
PeerSpot user
TeamLeadda27 - PeerSpot reviewer
Team Lead SAP ERP at a government with 1,001-5,000 employees
Real User
I value the traceability, configuration management and user access features.
Pros and Cons
  • "It has the features of: traceability, configuration management, and user access."
  • "It used to be very clunky."

What is our primary use case?

I use DOORS for capturing a system requirement and subsystem requirement. I also use it for recording a system of architecture.

What is most valuable?

The most valuable features include:

  • Traceability (the ability to link between different items)
  • Configuration Management (ability to baseline things and create new views)
  • User Access (to control who does what to different items)

What needs improvement?

They have recently upgraded the product. And, it is definitely more user-friendly. It was really clunky to use previously. It might not be very fancy, but it always gets the job done. 

I think it would be nice if there was better integration with other tools, particularly diagrammatic tools so that you can do things like enterprise architecture. 

For how long have I used the solution?

More than five years.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. But, it depends on the project. The project must warrant the expense paid.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user364206 - PeerSpot reviewer
Principal Systems Architect at a manufacturing company with 1,001-5,000 employees
Vendor
The features that I've found most valuable are organization, trace, connection to other products via external links, and DXL.

What is most valuable?

The features that I've found most valuable are organization, trace, connection to other products via external links, and DXL.

How has it helped my organization?

It helps us to manage and track requirements for complex products. This allows for quick and easy safety certification.

What needs improvement?

It needs word processing captioning as well as references within a module.

For how long have I used the solution?

I've used it for 12 years.

What was my experience with deployment of the solution?

We had no issues with deployment.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

It has scaled for our needs.

How are customer service and technical support?

Customer Service:

Customer services is great.

Technical Support:

Technical support is also great.

Which solution did I use previously and why did I switch?

We used Interleaf and other tools, but they don't allow for easily readable trace and control.

How was the initial setup?

The initial setup was easy. It's easy to provide access to users.

What about the implementation team?

We implemented it in-house, though it does require basic knowledge of the tool.

What's my experience with pricing, setup cost, and licensing?

We've found that floating licenses work best.

What other advice do I have?

Don't use Citrix or a virtual environment to implement a global solutions. It causes problems when linking between tools.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user293889 - PeerSpot reviewer
Future Technical Leaders Program: Systems Engineer at a aerospace/defense firm with 1,001-5,000 employees
Vendor
We used it to track the impact a new product's requirements had on an existing system, but it's not model-based, lacking integration of requirements, system diagrams, etc.

Valuable Features

The product was being used for developing and tracking new requirements for a system we were working on. There wasn't one specific feature that comes to mind, as it was approximately 12 months ago that I was using the product to develop requirements.

Improvements to My Organization

The product was used to better track and structure requirements we were developing for a new product that was to be integrated into an existing system with its own requirements. It was a way for us to track new requirements and its impact on existing ones.

Room for Improvement

None comes to mind right now. I know that the group was discussing the movement towards model-based systems engineering where they were looking into alternate products that allows the integration of requirements, system diagrams, etc. all in one tool.

Use of Solution

I used it last year, for one year.

Deployment Issues

No issues encountered,

Stability Issues

No issues encountered,

Customer Service and Technical Support

Customer Service:

I never had to use customer service.

Technical Support:

I never had to use tech support,.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user832800 - PeerSpot reviewer
Engineering Consulting Service with 1-10 employees
Real User
Traceability on requirements for a huge project is a big gain
Pros and Cons
  • "Traceability on requirements for a huge project in an organization is a big gain."
  • "I would like to see them improve in agile management the Scrum/Kanban Board to work with overseas team members."

What is our primary use case?

I am within the automotive electronics industry. The requirements management widely used in my field for change management is the key to delivering your product without any hitches. It is hard to manage requirements in a big project, therefore having a traceability feature is great.

How has it helped my organization?

Traceability on requirements for a huge project in an organization is a big gain.

What is most valuable?

  • Traceability
  • The ability to use any type of document in any format.

These features make our job easier in requirements management.  

What needs improvement?

I would like to see them improve in agile management the Scrum/Kanban Board to work with overseas team members.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user