Try our new research platform with insights from 80,000+ expert users
it_user270897 - PeerSpot reviewer
CTO at a computer software company with 51-200 employees
Vendor
It's helped us with impact analysis and rich-text editing, but its integration into MS Word could use some improvement.

What is most valuable?

  • Traceability
  • Audit trail
  • Configuration Management for Requirements

How has it helped my organization?

  • Doing Impact analysis
  • Producing documents
  • Rich-text editing

What needs improvement?

Integration with MS Word.

For how long have I used the solution?

I've been using it for 15 years, and am also using it alongside Rational DOORS Next Generation 6.0.

Buyer's Guide
IBM DOORS
January 2025
Learn what your peers think about IBM DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What was my experience with deployment of the solution?

Replacing a word document is always hard.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

We provide it.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

I've tried many of them, and found that this one is the best.

How was the initial setup?

It depends on the organizations size and needs.

What about the implementation team?

We are a vendor and implement it for our clients.

What was our ROI?

Things are delivered to the customer on time, with less mistakes and missing features.

Which other solutions did I evaluate?

There are a few other requirements management tools, but none are at this level of solving complex situations.

What other advice do I have?

Make sure you know your pains before starting the process.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a business partner of IBM.
PeerSpot user
TeamLeadda27 - PeerSpot reviewer
Team Lead SAP ERP at a government with 1,001-5,000 employees
Real User
I value the traceability, configuration management and user access features.
Pros and Cons
  • "It has the features of: traceability, configuration management, and user access."
  • "It used to be very clunky."

What is our primary use case?

I use DOORS for capturing a system requirement and subsystem requirement. I also use it for recording a system of architecture.

What is most valuable?

The most valuable features include:

  • Traceability (the ability to link between different items)
  • Configuration Management (ability to baseline things and create new views)
  • User Access (to control who does what to different items)

What needs improvement?

They have recently upgraded the product. And, it is definitely more user-friendly. It was really clunky to use previously. It might not be very fancy, but it always gets the job done. 

I think it would be nice if there was better integration with other tools, particularly diagrammatic tools so that you can do things like enterprise architecture. 

For how long have I used the solution?

More than five years.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. But, it depends on the project. The project must warrant the expense paid.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM DOORS
January 2025
Learn what your peers think about IBM DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
it_user364206 - PeerSpot reviewer
Principal Systems Architect at a manufacturing company with 1,001-5,000 employees
Vendor
The features that I've found most valuable are organization, trace, connection to other products via external links, and DXL.

What is most valuable?

The features that I've found most valuable are organization, trace, connection to other products via external links, and DXL.

How has it helped my organization?

It helps us to manage and track requirements for complex products. This allows for quick and easy safety certification.

What needs improvement?

It needs word processing captioning as well as references within a module.

For how long have I used the solution?

I've used it for 12 years.

What was my experience with deployment of the solution?

We had no issues with deployment.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

It has scaled for our needs.

How are customer service and technical support?

Customer Service:

Customer services is great.

Technical Support:

Technical support is also great.

Which solution did I use previously and why did I switch?

We used Interleaf and other tools, but they don't allow for easily readable trace and control.

How was the initial setup?

The initial setup was easy. It's easy to provide access to users.

What about the implementation team?

We implemented it in-house, though it does require basic knowledge of the tool.

What's my experience with pricing, setup cost, and licensing?

We've found that floating licenses work best.

What other advice do I have?

Don't use Citrix or a virtual environment to implement a global solutions. It causes problems when linking between tools.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user293889 - PeerSpot reviewer
Future Technical Leaders Program: Systems Engineer at a aerospace/defense firm with 1,001-5,000 employees
Vendor
We used it to track the impact a new product's requirements had on an existing system, but it's not model-based, lacking integration of requirements, system diagrams, etc.

Valuable Features

The product was being used for developing and tracking new requirements for a system we were working on. There wasn't one specific feature that comes to mind, as it was approximately 12 months ago that I was using the product to develop requirements.

Improvements to My Organization

The product was used to better track and structure requirements we were developing for a new product that was to be integrated into an existing system with its own requirements. It was a way for us to track new requirements and its impact on existing ones.

Room for Improvement

None comes to mind right now. I know that the group was discussing the movement towards model-based systems engineering where they were looking into alternate products that allows the integration of requirements, system diagrams, etc. all in one tool.

Use of Solution

I used it last year, for one year.

Deployment Issues

No issues encountered,

Stability Issues

No issues encountered,

Customer Service and Technical Support

Customer Service:

I never had to use customer service.

Technical Support:

I never had to use tech support,.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user832800 - PeerSpot reviewer
Engineering Consulting Service with 1-10 employees
Real User
Traceability on requirements for a huge project is a big gain
Pros and Cons
  • "Traceability on requirements for a huge project in an organization is a big gain."
  • "I would like to see them improve in agile management the Scrum/Kanban Board to work with overseas team members."

What is our primary use case?

I am within the automotive electronics industry. The requirements management widely used in my field for change management is the key to delivering your product without any hitches. It is hard to manage requirements in a big project, therefore having a traceability feature is great.

How has it helped my organization?

Traceability on requirements for a huge project in an organization is a big gain.

What is most valuable?

  • Traceability
  • The ability to use any type of document in any format.

These features make our job easier in requirements management.  

What needs improvement?

I would like to see them improve in agile management the Scrum/Kanban Board to work with overseas team members.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Juergen Albrecht - PeerSpot reviewer
Managing Director at CCC Systems Engineering Suisse GmbH
Real User
Top 5
Complex pricing and limited interoperability limit innovative application development opportunities
Pros and Cons
  • "I really enjoyed the API."
  • "It is complicated sometimes, such as the logic about updating, moving from one server version to another, and the communication between restricted and non-restricted servers."

What is our primary use case?

I am currently working for a startup company, helping them establish the requirement engineering process. We have installed Classic DOORS, and we are satisfied with the tool. I am an IBM partner reseller, and I have many years of experience running my engineering office. I have written numerous DxL scripts for communication. I am the managing director and a mechanical engineer.

What is most valuable?

I really enjoyed the API. I developed many applications on DOORS Classic. I received the silver and platinum medals from IBM for some test management features and the DOORS exchange tool. However, not frequently. In developing and programming, I figured out that IBM's intellectual competence was not as satisfactory compared to Telelogic times. 

I recommend Classic DOORS to my clients as it is a safe and simple tool. However, many of my customers find it complicated, especially due to the auto-updating and undocumented changes by scripting inside the source code. The service during Telelogic times was much better than when IBM took over.

What needs improvement?

Compared to today, DOORS' competitors also excel in this discipline. Yet the price is too high. It's often not as generic as it used to be. IBM promised to find a way for a generic format that allows DOORS to be used in a wider range, working with applications from competitors.

For how long have I used the solution?

I have used the solution since version 0.1.

How are customer service and support?

IBM's original founder, Roger Stevens, and I are still friends. In the past, we collaborated on rollouts for the US, Britain, and DOORS for Europe, especially in Italy, France, Germany, Spain, and the Netherlands.

How would you rate customer service and support?

Positive

What was our ROI?

I recommend Classic DOORS to all my clients as an engineering office. Many customers find it complicated due to auto-updating and undocumented changes by scripting inside the source code. The service during Telelogic times was much better than it has been since IBM took over.

What's my experience with pricing, setup cost, and licensing?

Over the years, the first version cost something around 5800 euros.

What other advice do I have?

The all-in-all service through Telelogic times was much better than since IBM took over. It is complicated sometimes, such as the logic about updating, moving from one server version to another, and the communication between restricted and non-restricted servers. 

Especially for military clients, it's not satisfying due to the need to bring together classified and unclassified information. Telelogic times had these issues on the right track, but IBM's takeover has worsened the process. 

Many clients now use Classic DOORS for non-classified projects yet need other programs for classified ones. I would rate the overall solution five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
PeerSpot user