IBM Kenexa pros and cons

Vendor: IBM

3.8 out of 5

30 reviews
90% willing to recommend

612 followers

Pros & Cons summary

IBM Kenexa offers flexibility in managing large applicant volumes and allows individualized profile viewing for recruiters. The platform supports document management with stable performance and scalability, ideal for large companies. Challenges include complex reporting tools, extensive training for the Workbench, and unsatisfactory customer service. An update to reporting and analytics tools is recommended to improve usability for HR professionals, enhancing the overall experience and operational efficiency.

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Prominent pros & cons

PROS

IBM Kenexa handles a large volume of applicants efficiently, facilitating the management of over 20,000 applicants annually for some positions.

Recruiters can easily customize views and settings according to individual preferences, enhancing personal productivity and experience.

Users can readily upload and download documents as needed, providing convenience and flexibility in accessing vital information.

IBM Kenexa offers high stability with minimal downtime, ensuring continuous operational performance.

Scaling capabilities are strong, making IBM Kenexa a reliable choice for large organizations looking to expand their recruiting efforts seamlessly.

CONS

Reporting tool is not the easiest to train or understand for HR professionals.

Workbench site requires more work from administrators.

Workbench training is very unhelpful and takes eight hours to complete.

Customer service for Workbench site is not helpful.

IBM Kenexa needs to update its reporting and analytics tools.

IBM Kenexa Pros review quotes

Karan Grover

Senior Manager at a financial services firm with 1,001-5,000 employees

Sep 26, 2023

The ease of scaling is one of BrassRing's biggest strengths, making it a trusted choice for large companies.

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reviewer1467882

Manager, Human Resources at a non-profit with 11-50 employees

Dec 11, 2020

It is extremely user friendly. It is very flexible in managing recruitment, especially when you have thousands of applicants as we did. We easily had over 20,000 applicants within a year for some of our positions, so it made it very easy to manage a large application pool. It was very easy to customize by recruiter preference. When you open up someone's profile to see their experience, education, or other things, you can customize that for yourself. It was flexible in that, and each recruiter could set up their preferences. It didn't have to be set up so that everyone had to have the same landing platform, which was very helpful. As someone who trained other HR people on how to use the system, it was very easy to pick up and learn.

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reviewer1469322

HR Operations Manager at a tech services company with 10,001+ employees

Dec 9, 2020

The most valuable features are that we can upload documents and download them on demand.

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Rachel Leong

Associate at a hospitality company with 10,001+ employees

Jun 22, 2022

IBM Kenexa is fairly stable. We don't have any downtime.

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IBM Kenexa Cons review quotes

Karan Grover

Senior Manager at a financial services firm with 1,001-5,000 employees

Sep 26, 2023

It needs to update its reporting and analytics tools.

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reviewer1467882

Manager, Human Resources at a non-profit with 11-50 employees

Dec 11, 2020

The reporting tool is helpful, but it is not the easiest to train on or is not as understandable for other HR pros. Their Workbench site, which is the administrator site that you use to update your website, is not user-friendly. When updates are required, it is not that easy to manage because Workbench is not user friendly. It required more work from the admins. They have Workbench training, which actually was very unhelpful. It took eight hours to complete, and it was not very helpful. Their customer service when it comes specifically to their Workbench site is not helpful.

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reviewer1469322

HR Operations Manager at a tech services company with 10,001+ employees

Dec 9, 2020

I would like to have a better and more user-friendly interface.

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