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reviewer1049271 - PeerSpot reviewer
Mobility Strategist at a retailer with 10,001+ employees
Real User
A unified platform with good customization and an easy deployment
Pros and Cons
  • "We've found the scalability to be very good."
  • "The user experience really isn't so good."

What is our primary use case?

We have a few use cases. Firstly, we are using the solution for incorporating the licenses. We also use it for smaller devices or to allow an inventory of devices to have access.

We also use the solution for our stores in our business. We need to protect our information while being able to deploy apps and business applications, specifically for our departments.

What is most valuable?

The most important aspect of the solution is the fact that the platform is unified, and that it covers all the mobility services - that includes not only the MDM components or services. The solution includes mobile application management in order to have an application catalog, which is very helpful. In this catalog, we can synchronize and install applications with ease. Within the MDM component, there's mobile set management, in order to incorporate security. 

The deployment itself was quite easy.

The stability has been very reliable.

We've found the scalability to be very good.

The price of the solution is quite good.

We've found the interface to be pretty good overall. The dashboards are quite good.

You can customize the solution easily.

What needs improvement?

The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation.

The user experience really isn't so good. It's important that they work to improve this aspect.

For how long have I used the solution?

I've been using the solution for three years, more or less. It's been a while.

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What do I think about the stability of the solution?

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. The performance is very good.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it can do so. It's not a problem.

Currently, in our organization, we have 4,000 people, more or less, that use the product. 

How are customer service and support?

We have two models for support. Normally, it falls to the internal department, which manages the support with the IBM products.

However, it's difficult to add new features or to improve anything as there are so many departments around the world. Occasionally, IBM will ask for logs that they want to or need to review, and that can be difficult.

How was the initial setup?

The initial setup was not complex. It was pretty straightforward. A company shouldn't have any issue with the process.

What's my experience with pricing, setup cost, and licensing?

The licensing is paid yearly. We find the pricing to be reasonable. It's not too expensive.

What other advice do I have?

We are an IBM partner.

We are using the latest version of the solution at this time. I'm unsure of the exact version number.

We have the service model, which is very useful to us.

I'd recommend the solution to other companies. There are similar solutions, however. One might be better at this while another is better at that. 

In general, I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Medior Security Engineer at Ibis-Instruments
Real User
Top 20
Comes with valuable features are application, distribution, and security
Pros and Cons
  • "The tool's most valuable features are application, distribution, and security. It helps to block user access."
  • "The product needs to improve tech support."

What is our primary use case?

We use the product for mobile devices. 

What is most valuable?

The tool's most valuable features are application, distribution, and security. It helps to block user access. 

What needs improvement?

The product needs to improve tech support. 

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

I rate the tool's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate IBM MaaS360's scalability  a nine out of ten. My company has 2000 users. 

How was the initial setup?

The tool's deployment is straightforward. 

What was our ROI?

IBM MaaS360 is worth its money. 

What's my experience with pricing, setup cost, and licensing?

I rate IBM MaaS360's pricing a six out of ten. 

What other advice do I have?

I rate the overall product a nine out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
IBM MaaS360
November 2024
Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
ManojKumar12 - PeerSpot reviewer
SME Maas 360 at Raksha Technologies
Reseller
Top 10
Easy-to-use product with efficient UI features
Pros and Cons
  • "The product’s most valuable feature is email, browser, and application security."
  • "IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks."

What is our primary use case?

We use IBM MaaS360 for email containerization and securing corporate data.

What is most valuable?

The product’s most valuable feature is email, browser, and application security.

What needs improvement?

IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks. Additionally, it should support other platforms, including Linux.

For how long have I used the solution?

We have been using IBM MaaS360 for eight years.

What do I think about the stability of the solution?

It is a stable product. I rate its stability a nine out of ten.

What do I think about the scalability of the solution?

It is a scalable product and suitable for enterprises. I rate its scalability an eight out of ten.

How are customer service and support?

The technical support services need improvement in terms of response time.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup process an eight out of ten. It is deployed on the cloud. The deployment time depends on the number of devices. It takes approximately 25 days to complete.

What's my experience with pricing, setup cost, and licensing?

I rate IBM MaaS360’s pricing a six out of ten.

What other advice do I have?

The product is easy to use and has efficient UI features. I rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Jason Levine - PeerSpot reviewer
CEO, Senior Consultant, Collaboration Platforms at Indeo Oy
Real User
Top 5
Comprehensive cloud-based input management solution that manages desktop and mobile in one package
Pros and Cons
  • "The most valuable feature is that it's comprehensive - it covers mobile devices and laptops in one package."
  • "The reporting and alerting could be improved."

What is our primary use case?

I primarily use this solution to manage desktops and mobile devices.

What is most valuable?

The most valuable feature is that it's comprehensive - it covers mobile devices and laptops in one package. 

What needs improvement?

The reporting and alerting could be improved.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

We haven't run into any usability issues with this product.

What do I think about the scalability of the solution?

MaaS360 is very scalable, we haven't pushed up against any limitations so far.

How was the initial setup?

Initial setup is easy as the product is cloud-based.

What about the implementation team?

We implemented this solution ourselves.

What's my experience with pricing, setup cost, and licensing?

We're an IBM business partner, so we get fairly good pricing.

What other advice do I have?

If you're looking for a cloud-based input management solution, I would recommend MaaS360. I would rate it as eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Graziano Specchierla - PeerSpot reviewer
Information Technology Security Consultant at Exprivia Italtel
Consultant
Top 20
An easy to setup tool useful for its policy implementation functionality
Pros and Cons
  • "The implementation phase of IBM MaaS360 was pretty easy."
  • "Sometimes IBM MaaS360 seems buggy...The solution's technical support team is sometimes slow to respond and not competent enough."

What is most valuable?

The most valuable feature of the solution is policy implementation.

What needs improvement?

Sometimes IBM MaaS360 seems buggy. The buggy nature of the solution is the first impression it gives out due to some mismatches in the solution, though in the background, it really works. At first, the tool may not look so efficient, but it is quite efficient in reality. The aforementioned area of concern can be considered for improvement.

In the future, I would like to see better integration capabilities in IBM MaaS360 that allow it to integrate with productivity software from Microsoft.

For how long have I used the solution?

I have been using IBM MaaS360 for more than three years. My company has a partnership with IBM.

How are customer service and support?

The solution's technical support functions quite well and can be described as average. The solution's technical support team is sometimes slow to respond and not competent enough. I rate the technical support a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The implementation phase of IBM MaaS360 was pretty easy. One must clearly understand how MDM solutions work and whether it is valid for all the platforms in the environment.

What other advice do I have?

I rate the overall product a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Engineer at Caldoo
Real User
Provides basic security with a friendly user interface; simple to implement
Pros and Cons
  • "The solution is easy to implement."
  • "Local technical support would be helpful."

What is our primary use case?

The primary use case for us is to bring down enrollment and to make it more flexible for the company. The solution is good for small to large enterprise organizations. We have 100,000 devices that have the solution installed. I'm an engineer. 

What is most valuable?

I really value the ease of implementation. Within a couple of days you can quickly roll out several hundred devices. We didn't need more than that, but I'm convinced that it's possible and that it wouldn't matter if the device is not an iOS or a Windows 10 device. Those operating systems are possible and available within MaaS. The product provides basic security and when you need more, it's fairly easy to bring that in with third parties or a single sign-on MFA. That kind of thing is in place and available for the company.

The interface is very user-friendly. You just click and go. It's quite different from something you would get on Intune. I don't like that interface, the Microsoft interface is more suited to technical people. 

What needs improvement?

Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is  not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth. 

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

In the last four, five years, it's never failed and I've never had a problem. It was always there. When there are new releases from iOS or something, we implement. I've never experienced downtime problems whatsoever. 

What do I think about the scalability of the solution?

The solution is scalable, it works from anything and up to 100,000. That's scalable enough for me. I know two companies who have more than 100,000 devices. It's also worldwide. One environment works worldwide. Employees are working worldwide around the globe and are connected to MaaS360 on all their devices. Our specific organization has about 3,000 users and we are expanding the number of devices.

How are customer service and technical support?

The technical support is 24/7, 365 days a year. Sometimes you get the answer fairly quickly. Sometimes it needs more of a description or more searching for the right answer. I think that also depends on the case itself. Integration of lots of other products like ERP systems or CRM systems is very easy. 

Which solution did I use previously and why did I switch?

We tried some other solutions, but they weren't so flexible and also there was not a real unified endpoint management. You could only do, say, smartphones and tablets, no laptops or desktops. I have some minimal experience with Intune which has a very different user interface. The Intune unified endpoint management is really based on Microsoft products. When you want to put in apps other than Microsoft, you have to do a few things beforehand. That's not the case with the MaaS. It doesn't matter what sort of apps you want. It's all perfect.

What was our ROI?

ROI depends on the price and also on the organization. When you have an organization with a lot of problems and a lot of devices to be enrolled when there is nothing in place, then I would say you get the ROI in three months. When you don't have it, when you already have something in place, the return on investment could be all right. What we see is that the return of investment comes easily when you start from nothing.

What's my experience with pricing, setup cost, and licensing?

I think pricing is very good at the moment. I don't know all the pricing of all the products in the market, of course, but it's reasonable, and depending on the amount of devices it can be cheaper. What I also like is that there is no vendor lock-in. I'm not pushed to use all the products of the same vendor. It's an open product, it's an open platform. I like that.

What other advice do I have?

I would recommend trying this product it because it's easy to start. You will be surprised at the possibilities, the flexibility and the opportunities within MaaS360.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1540998 - PeerSpot reviewer
Project Officer at a government with 10,001+ employees
Real User
Top 20
Good device management, stable, and scalable
Pros and Cons
  • "Asset management is the most valuable feature and integral for device inventory."
  • "The UI has room for improvement."

What is our primary use case?

The solution is used to manage our mobile devices.

What is most valuable?

Asset management is the most valuable feature and integral for device inventory.

What needs improvement?

The cost has room for improvement.

The UI has room for improvement.

For how long have I used the solution?

I am currently using the solution.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable but because of the cost, it is not recommended to start from a small business standpoint.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

What other advice do I have?

I give the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user163677 - PeerSpot reviewer
Help Desk Support Account Admin. at a financial services firm with 501-1,000 employees
Real User
Capability to remotely assist in device & passcode unlocks makes support easier. Certificate install could be smoother.

What is most valuable?

The ability to see details about a users device, whether they are inactive because they don't use it, whether its in compliance, rooted/jailbroken, what version of iOS or policy they are currently on, and more. Also the capability to remotely assist in device unlocks and passcode unlocks makes support easier.

How has it helped my organization?

It allows employees who require phones a way to receive support quickly rather than having to go through the Help Desk or other areas to receive assistance. If the device is stolen, it can be remotely wiped from the site, same goes for unlocks, changing policies, and re-enrollment of the device if it is accidentally wiped.

What needs improvement?

Possibly a notification if a device is wiped and no longer has the security policy on the phone. The product can also install the certificates on the phone in a 'smoother' way. It currently sometimes fails and we have to re-enroll the device multiple times.

For how long have I used the solution?

About 6 months.

What was my experience with deployment of the solution?

Occasionally when it is installing the certificates and policies, it may not always go through and we have to re-enroll the device to try again.

What do I think about the stability of the solution?

MaaS has been pretty reliable and we have had minimal issues. Only issue I may have is that it can sometimes take upwards of 5-10 minutes for a passcode unlock to go through onto the device (sometimes, not always).

What do I think about the scalability of the solution?

None.

Which solution did I use previously and why did I switch?

No previous solution.

What about the implementation team?

Manager worked in-house, communicating with tech support on their end and was able to get it implemented and also tested very quickly.

What was our ROI?

Can't comment much here, but I'm sure with the faster support, managers, directors, and executives receive now, it has increased productivity.

Which other solutions did I evaluate?

This product was chosen by management, I wasn't aware of other options.

What other advice do I have?

Give it a try and test it in your environment. We've had practically no issues with MaaS360 that haven't started from our end first. It is very easy to create new security policies and many ways to restrict devices.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free IBM MaaS360 Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free IBM MaaS360 Report and get advice and tips from experienced pros sharing their opinions.