IBM MaaS360 Reviews

I primarily use this solution to manage desktops and mobile devices.

The most valuable feature is that it's comprehensive - it covers mobile devices and laptops in one package. 

The reporting and alerting could be improved.

I have been using this solution for two years.

We haven't run into any usability issues with this product.

MaaS360 is very scalable, we haven't pushed up against any limitations so far.

Initial setup is easy as the product is cloud-based.

We implemented this solution ourselves.

We're an IBM business partner, so we get fairly good pricing.

If you're looking for a cloud-based input management solution, I would recommend MaaS360. I would rate it as eight out of ten.

We have a few use cases. Firstly, we are using the solution for incorporating the licenses. We also use it for smaller devices or to allow an inventory of devices to have access.

We also use the solution for our stores in our business. We need to protect our information while being able to deploy apps and business applications, specifically for our departments.

The most important aspect of the solution is the fact that the platform is unified, and that it covers all the mobility services - that includes not only the MDM components or services. The solution includes mobile application management in order to have an application catalog, which is very helpful. In this catalog, we can synchronize and install applications with ease. Within the MDM component, there's mobile set management, in order to incorporate security. 

The deployment itself was quite easy.

The stability has been very reliable.

We've found the scalability to be very good.

The price of the solution is quite good.

We've found the interface to be pretty good overall. The dashboards are quite good.

You can customize the solution easily.

The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation.

The user experience really isn't so good. It's important that they work to improve this aspect.

I've been using the solution for three years, more or less. It's been a while.

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. The performance is very good.

The scalability is good. If a company needs to expand it, it can do so. It's not a problem.

Currently, in our organization, we have 4,000 people, more or less, that use the product. 

We have two models for support. Normally, it falls to the internal department, which manages the support with the IBM products.

However, it's difficult to add new features or to improve anything as there are so many departments around the world. Occasionally, IBM will ask for logs that they want to or need to review, and that can be difficult.

The initial setup was not complex. It was pretty straightforward. A company shouldn't have any issue with the process.

The licensing is paid yearly. We find the pricing to be reasonable. It's not too expensive.

We are an IBM partner.

We are using the latest version of the solution at this time. I'm unsure of the exact version number.

We have the service model, which is very useful to us.

I'd recommend the solution to other companies. There are similar solutions, however. One might be better at this while another is better at that. 

In general, I would rate the solution eight out of ten.

I participated in the implementation of MaaS360 for around 300 Android and iOS devices, for which different restrictions and security profiles were required. MaaS360 helped us to have the console ready in less than 10 minutes and start enrolling devices immediately. The process did not take more than two days. 

The graphic, friendly interface allowed us to start without almost any support from the manufacturer.

It is focused on safety and productivity. It is available 24 hours a day, 365 days a year. It offers support for Windows 10, 8.1, 8, and 7 devices.

It helped us reduce the number of support incidents by limiting users' access to device configurations. 

It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information.

• Policy-based quick configuration
• Changes policies based on geolocation or schedules
• Embedded antivirus
• Integration with TeamViewer
• Access to the MaaS360 Web API
• Ability to disable keys (buttons) of the device, etc.

• It would be ideal to add support for the distribution of windows.exe applications.
• They should allow for the building of custom reports with graphics. 

It requires zero investment in infrastructure since it is 100% cloud.

We use IBM MaaS360 for email containerization and securing corporate data.

The product’s most valuable feature is email, browser, and application security.

IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks. Additionally, it should support other platforms, including Linux.

We have been using IBM MaaS360 for eight years.

It is a stable product. I rate its stability a nine out of ten.

It is a scalable product and suitable for enterprises. I rate its scalability an eight out of ten.

The technical support services need improvement in terms of response time.

Neutral

I rate the initial setup process an eight out of ten. It is deployed on the cloud. The deployment time depends on the number of devices. It takes approximately 25 days to complete.

I rate IBM MaaS360’s pricing a six out of ten.

The product is easy to use and has efficient UI features. I rate it an eight out of ten.

The most valuable feature of the solution is policy implementation.

Sometimes IBM MaaS360 seems buggy. The buggy nature of the solution is the first impression it gives out due to some mismatches in the solution, though in the background, it really works. At first, the tool may not look so efficient, but it is quite efficient in reality. The aforementioned area of concern can be considered for improvement.

In the future, I would like to see better integration capabilities in IBM MaaS360 that allow it to integrate with productivity software from Microsoft.

I have been using IBM MaaS360 for more than three years. My company has a partnership with IBM.

The solution's technical support functions quite well and can be described as average. The solution's technical support team is sometimes slow to respond and not competent enough. I rate the technical support a six out of ten.

Neutral

The implementation phase of IBM MaaS360 was pretty easy. One must clearly understand how MDM solutions work and whether it is valid for all the platforms in the environment.

I rate the overall product a seven out of ten.

In this scenario, we only used MaaS for telephones, not computers. We used the MaaS360 IBM mobile management tool to protect email accounts on phones, ensuring they were compliant. 

MaaS can force people to lock their phones. Not everyone likes having a PIN and other security features on their phones, but this sets a requirement that you can't get your emails unless you have a PIN on your phone. That was a good feature, and we were able to easily increase the PIN from four digits to six digits. Overall, it was pretty user-friendly.

We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC. 

My company deployed MaaS360 six years ago, and I last used it about nine months back. 

MaaS360 has gone down a few times over the years, and people couldn't get their emails on their phones, so it was problematic, but that didn't happen often. It was a lot less stable than Intune.

MaaS360 is scalable for a price. At that point, we had a subsidiary company that had many more employees abroad, and they weren't in Intune. We don't have that company now, so that's why we don't use it anymore. But we were able to run it out for all different countries, so it was scalable.

We had our agents who ran through the support by IBM, but I think they also had priority in the queue, so there was no lead time. They had no longer lead time between raising an issue and getting an answer.

IBM MaaS360 was deployed maybe six years ago, and an external IT consultant handled that. It was complex to set up, and they needed to connect their server. 

MaaS360 was nearly double the price of Intune. Except for the server costs, which were built into our IT budget, there were no additional costs.

I rate IBM MaaS360 eight out of 10. I prefer MaaS360 over Intune because I'm a much heavier IBM user. If someone is considering MaaS360, I recommend having an Apple account for business so that it integrates smoothly. You also need to have an overview of your devices, what the applications are, and what the impact will be. 

We use the product for mobile devices. 

The tool's most valuable features are application, distribution, and security. It helps to block user access. 

The product needs to improve tech support. 

I have been working with the product for three years. 

I rate the tool's stability a nine out of ten. 

I rate IBM MaaS360's scalability  a nine out of ten. My company has 2000 users. 

The tool's deployment is straightforward. 

IBM MaaS360 is worth its money. 

I rate IBM MaaS360's pricing a six out of ten. 

I rate the overall product a nine out of ten. 

Ability to lock or wipe the device if it becomes lost or stolen. Control what users can and cannot do on their corporate phone through policies, and the ability to inventory the wireless devices in the field.

Before Maas360 we had no way of knowing of how many devices were in the field due to IT not being a part of the purchasing process. We are now able to inventory devices and require end users to contact us in order to get their phones setup. Also, we do not allow BYOD at our company because of HIPAA policies, since Maas360 links with our Exchange server we get a notification if personal devices show up on our network and can take appropriate actions.

Android device enrollment is a difficult process compared to how easy Apple IOS enrollment is. Also, there is a glaring security flaw were users can wipe their phones and they still show compliant in Maas360.

Another issue is when new Android phones come out, Maas360 is not able to implement the new features that have been introduced on the phone. For example when fingerprint login was available for Galaxy S5, Maas360 was not even ready to offer that feature as part of the policy you implement for your phone. Apple on the other hand usually has their features ready for Maas360 within the first few weeks of release.

Almost 3 years.

Besides your standard end user issues....then no.

There have been complaints of the Maas360 app that is required on the devices to drain the phone battery faster than normal. Also, I have had an issue with the Maas360 app failing and causing my phone to become unusable.

No scalability issues.

Good.

I've noticed a little bit of a decline of responsiveness since IBM has taken them over.

No.

In-house.

I believe we were looking at Good Technologies as well.