IBM MaaS360 Reviews

The most valuable features are mobile device management and security (which allows you to quarantine infected devices). 

An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS. It would also be useful to be able to do containerization with Microsoft. There are also issues with email security when the functionality is defined from your AD or Exchange.

I've been working with this solution for around three years.

MaaS360 can be easily and effectively expanded.

IBM's technical support is fair to good. We had some challenges initially because we weren't well-connected to the support structure, but if you understand the IBM server structure, you can get a lot of help from IBM. They're also very responsive and will always provide solutions, shortcuts, and other alternatives when there are challenges.

The initial setup is straightforward - because it's cloud-based, it's just a matter of doing some settings here and there.

We have a yearly subscription. The licensing structure is broken down into levels, each with different functionalities available. Depending on your license, there may be additional fees for extra features.

My advice for anyone thinking of implementing MaaS360 is to work with a partner who understands the product and IBM's support structure. Some decisions need to be taken during setup that will be easier with the presence of somebody who understands the implications of the various options. I would give MaaS360 a rating of nine out of ten.

We have a few use cases. Firstly, we are using the solution for incorporating the licenses. We also use it for smaller devices or to allow an inventory of devices to have access.

We also use the solution for our stores in our business. We need to protect our information while being able to deploy apps and business applications, specifically for our departments.

The most important aspect of the solution is the fact that the platform is unified, and that it covers all the mobility services - that includes not only the MDM components or services. The solution includes mobile application management in order to have an application catalog, which is very helpful. In this catalog, we can synchronize and install applications with ease. Within the MDM component, there's mobile set management, in order to incorporate security. 

The deployment itself was quite easy.

The stability has been very reliable.

We've found the scalability to be very good.

The price of the solution is quite good.

We've found the interface to be pretty good overall. The dashboards are quite good.

You can customize the solution easily.

The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation.

The user experience really isn't so good. It's important that they work to improve this aspect.

I've been using the solution for three years, more or less. It's been a while.

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. The performance is very good.

The scalability is good. If a company needs to expand it, it can do so. It's not a problem.

Currently, in our organization, we have 4,000 people, more or less, that use the product. 

We have two models for support. Normally, it falls to the internal department, which manages the support with the IBM products.

However, it's difficult to add new features or to improve anything as there are so many departments around the world. Occasionally, IBM will ask for logs that they want to or need to review, and that can be difficult.

The initial setup was not complex. It was pretty straightforward. A company shouldn't have any issue with the process.

The licensing is paid yearly. We find the pricing to be reasonable. It's not too expensive.

We are an IBM partner.

We are using the latest version of the solution at this time. I'm unsure of the exact version number.

We have the service model, which is very useful to us.

I'd recommend the solution to other companies. There are similar solutions, however. One might be better at this while another is better at that. 

In general, I would rate the solution eight out of ten.

We use the product for mobile devices. 

The tool's most valuable features are application, distribution, and security. It helps to block user access. 

The product needs to improve tech support. 

I have been working with the product for three years. 

I rate the tool's stability a nine out of ten. 

I rate IBM MaaS360's scalability  a nine out of ten. My company has 2000 users. 

The tool's deployment is straightforward. 

IBM MaaS360 is worth its money. 

I rate IBM MaaS360's pricing a six out of ten. 

I rate the overall product a nine out of ten. 

I primarily use this solution to manage desktops and mobile devices.

The most valuable feature is that it's comprehensive - it covers mobile devices and laptops in one package. 

The reporting and alerting could be improved.

I have been using this solution for two years.

We haven't run into any usability issues with this product.

MaaS360 is very scalable, we haven't pushed up against any limitations so far.

Initial setup is easy as the product is cloud-based.

We implemented this solution ourselves.

We're an IBM business partner, so we get fairly good pricing.

If you're looking for a cloud-based input management solution, I would recommend MaaS360. I would rate it as eight out of ten.

The most valuable feature of the solution is policy implementation.

Sometimes IBM MaaS360 seems buggy. The buggy nature of the solution is the first impression it gives out due to some mismatches in the solution, though in the background, it really works. At first, the tool may not look so efficient, but it is quite efficient in reality. The aforementioned area of concern can be considered for improvement.

In the future, I would like to see better integration capabilities in IBM MaaS360 that allow it to integrate with productivity software from Microsoft.

I have been using IBM MaaS360 for more than three years. My company has a partnership with IBM.

The solution's technical support functions quite well and can be described as average. The solution's technical support team is sometimes slow to respond and not competent enough. I rate the technical support a six out of ten.

Neutral

The implementation phase of IBM MaaS360 was pretty easy. One must clearly understand how MDM solutions work and whether it is valid for all the platforms in the environment.

I rate the overall product a seven out of ten.

A general use case would be providing a secure environment for accessing an organization's email. The compartmentalization that MaaS360 provides allows the organization to make sure that the information remains secure.

One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used. We make sure at the organization level that a device is not misused.

It is stable, scalable, and easy to install.

From an improvement perspective, I would say that it could be more granular. MaaS360 could take features from both AirWatch and Jamf and integrate them into their solution.

Zero day support is something they can work on. They can make it a little bit more user-friendly as compared to Jamf or AirWatch.

I have been working with it for the past four years.

It is a cloud based solution.

It is stable and reliable. I have clients who use it on a daily and hourly basis. So, their whole deployment is actually dependent on the stability of this product.

It is fairly easy to scale. You can easily scale from a hundred to a thousand in a couple of hours. It doesn't take much time.

Technical support is good. There have been a couple of cases where the timeline was a little bit elongated as compared to what was expected by the customer, but these cases have been very minimal.

The initial setup is a fairly simple process. For 5-10 devices, the deployment may take not more than an hour or one and a half hours.

From a maintenance perspective, there is nothing much locally that can be done. As it is cloud based, the maintenance is predominantly taken care of by IBM.

MaaS360 is priced at a balance. It is not as expensive as AirWatch or Jamf and is not a cheap solution like a few of the local products. For any organization that is looking for a balanced product, MaaS360 is a good solution.

We work with Jamf and AirWatch. Jamf is predominantly targeted only towards Apple customers. It works only on Apple devices; that is their main USP.

AirWatch is more detailed as compared to MaaS360. It gives you more control over your devices as compared to what MaaS360 gives.

Apart from these, there are a couple of local players, like 42Gears, that we work with, but these are more like MBM solutions. They only provide wipe out solutions if the device is compromised and not much more than that.

It is predominantly for mid to large enterprise customers with a couple of hundred deployments.

It's a fairly balanced solution. If you leave the backing to an organization like IBM, you can rest assured that it's a good solution. It actually takes care of your defense endpoint to get rid of pollution. Your laptops, Android devices, and Apple devices could all be secure with this solution. It provides a fairly good level of control and monitoring to suit your needs.

On a scale from one to ten, I would rate IBM MaaS360 at six.

The primary use case for us is to bring down enrollment and to make it more flexible for the company. The solution is good for small to large enterprise organizations. We have 100,000 devices that have the solution installed. I'm an engineer. 

I really value the ease of implementation. Within a couple of days you can quickly roll out several hundred devices. We didn't need more than that, but I'm convinced that it's possible and that it wouldn't matter if the device is not an iOS or a Windows 10 device. Those operating systems are possible and available within MaaS. The product provides basic security and when you need more, it's fairly easy to bring that in with third parties or a single sign-on MFA. That kind of thing is in place and available for the company.

The interface is very user-friendly. You just click and go. It's quite different from something you would get on Intune. I don't like that interface, the Microsoft interface is more suited to technical people. 

Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is  not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth. 

I've been using this solution for four years. 

In the last four, five years, it's never failed and I've never had a problem. It was always there. When there are new releases from iOS or something, we implement. I've never experienced downtime problems whatsoever. 

The solution is scalable, it works from anything and up to 100,000. That's scalable enough for me. I know two companies who have more than 100,000 devices. It's also worldwide. One environment works worldwide. Employees are working worldwide around the globe and are connected to MaaS360 on all their devices. Our specific organization has about 3,000 users and we are expanding the number of devices.

The technical support is 24/7, 365 days a year. Sometimes you get the answer fairly quickly. Sometimes it needs more of a description or more searching for the right answer. I think that also depends on the case itself. Integration of lots of other products like ERP systems or CRM systems is very easy. 

We tried some other solutions, but they weren't so flexible and also there was not a real unified endpoint management. You could only do, say, smartphones and tablets, no laptops or desktops. I have some minimal experience with Intune which has a very different user interface. The Intune unified endpoint management is really based on Microsoft products. When you want to put in apps other than Microsoft, you have to do a few things beforehand. That's not the case with the MaaS. It doesn't matter what sort of apps you want. It's all perfect.

ROI depends on the price and also on the organization. When you have an organization with a lot of problems and a lot of devices to be enrolled when there is nothing in place, then I would say you get the ROI in three months. When you don't have it, when you already have something in place, the return on investment could be all right. What we see is that the return of investment comes easily when you start from nothing.

I think pricing is very good at the moment. I don't know all the pricing of all the products in the market, of course, but it's reasonable, and depending on the amount of devices it can be cheaper. What I also like is that there is no vendor lock-in. I'm not pushed to use all the products of the same vendor. It's an open product, it's an open platform. I like that.

I would recommend trying this product it because it's easy to start. You will be surprised at the possibilities, the flexibility and the opportunities within MaaS360.

I would rate this solution an eight out of 10. 

The solution is used to manage our mobile devices.

Asset management is the most valuable feature and integral for device inventory.

The cost has room for improvement.

The UI has room for improvement.

I am currently using the solution.

The solution is stable.

The solution is scalable but because of the cost, it is not recommended to start from a small business standpoint.

The solution is expensive.

I give the solution a seven out of ten.