IBM MaaS360 Reviews

For our environment, we needed a way to separate corporate and personal data on iOS and Android devices as part of our bring-your-own-device policy.

Users are required to enroll their device with MaaS360 before we allow their ActiveSync device to connect, which is good for the IT department. 

It also allows us to push out an icon for our intranet portal via the Enterprise Gateway which users have found helpful.

We really only had minor issues with the deployment, our setup was pretty vanilla. The integration of Contacts into the Secure Mail app was the most troublesome but that has since been resolved in a later release.

Fiberlink’s customer support is great, very responsive to inquiries and very helpful.

It’s a cloud-based solution and the setup was really easy, just plug in your policy requirements, allow LDAP through the firewall and that’s pretty much all we needed.

Implementation was through a vendor team with guidance from in-house engineers.

Originally, we had deployed MobileIron and had a proof of concept configured but at the end of the day we went with MaaS360 because it had a friendlier UI. I liked MobileIron’s Sentry capability which blocked non-enrolled devices from even getting inside the network but using MaaS and ActiveSync policies we are at least able to stop them from getting mail configured.

Overall the platform works as advertised and was set up with a minimum degree of difficulty.

Currently, we use the Mobile Device Management, Secure Productivity Suite, and document management. We distribute mobile phones to people starting in our company and we use these features of Maas360 for management. Our employees use the secure email. Maas360 also supports BYOD.

Regarding laptop management, some features are not right. IBM needs to improve the features for the laptop.

It also needs a feature to restrict USBs.

No issues with stability.

It's definitely scalable.

IBM support has not been that helpful. I have contacted chat support but they could not give a useful answer. Sometimes, we have to solve problems by ourselves. Sometimes we find the documents we need in IBM PartnerWorld, but the chat help staff is not able to give helpful information.

The setup is easy to do, for me. It's not complex.

When compared with competitors, I think the pricing is okay.

For security, it is good. But at times it's quite slow, like when I access through the portal. And when we change policies, sometimes that takes a long time.

• Interfaces are easy to navigate
• Great online chat support
• Accurate location tracking
• Deployment of apps
• Unlock passcode
• Restricting use of certain apps

Built-in inventory manager has made it easier to track devices and to measure data usage. This has been helpful to us in choosing the right data plan.

Maybe more flexibility on user management, e.g. deleting users and editing corporate identifier.

I've used it for eight months.

No issues that I am aware of.

I've had no stability issues.

No issues scaling it.

So far I have only used the online chat support. I am highly satisfied with their service and availability.

I wasn't involved in the setup.

I believe it was implemented by our IT team.

I thinks this is a great tool for any field service support team. It's easy to deploy on devices and support to end users.

App deployment: