IBM MaaS360 Reviews

I participated in the implementation of MaaS360 for around 300 Android and iOS devices, for which different restrictions and security profiles were required. MaaS360 helped us to have the console ready in less than 10 minutes and start enrolling devices immediately. The process did not take more than two days. 

The graphic, friendly interface allowed us to start without almost any support from the manufacturer.

It is focused on safety and productivity. It is available 24 hours a day, 365 days a year. It offers support for Windows 10, 8.1, 8, and 7 devices.

It helped us reduce the number of support incidents by limiting users' access to device configurations. 

It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information.

• Policy-based quick configuration
• Changes policies based on geolocation or schedules
• Embedded antivirus
• Integration with TeamViewer
• Access to the MaaS360 Web API
• Ability to disable keys (buttons) of the device, etc.

• It would be ideal to add support for the distribution of windows.exe applications.
• They should allow for the building of custom reports with graphics. 

It requires zero investment in infrastructure since it is 100% cloud.

• Passcode enforcement on devices containing corporate email or data
• The notification of new devices accessing corporate email and VPN connectivity
• Deploying needed applications to device groups

The product has given us complete control of devices allowed to receive company data. It is important that only salaried employees receive corporate email on mobile devices. Checking and responding to corporate email outside of normal scheduled shifts by hourly employees, can and should be time paid.

I would like to see one-click app distribution to a single device or user. Perhaps I need further instruction in this area if it is supposed to function in this way currently. I would also like the ability to add a nagging message to any user that falls out of compliance.

I've used it for three years.

It does seem that the more devices we added, the slower the management console operates.

The product has been completely scalable and stable throughout our experience.

Excellent and responsive customer service anytime I have had an issue or question.

The initial setup and deployment of the product was straightforward. There were some issues to work through initially. 

I would recommend having a network and security person involved, as there were several considerations involving the firewall and Exchange server that I was not knowledgeable about.

We had a Fiberlink team work remotely through teleconference. The Fiberlink team as well as our team here at MACL scheduled a series of calls, where Fiberlink was able to connect remotely to our server and aid in the initial setup. 

We received instructions on the tasks that we needed to complete, such as: acquiring the Apple security certificate, the Exchange server export, etc. Again, my advice would be to involve a representative from your network and exchange areas to aid in proper access of the product.

I’m not sure we realize a true ROI in the way we use the product. It is more of a security need in the medical industry. It is a very effective product at a reasonable monthly cost per device.

We briefly evaluated other vendors prior to choosing Maas360. We were impressed with the scalability, affordability, and the product as a whole. We have never regretted our decision in choosing Maas360 as our MDM product.

We are very pleased with the Maas360 product and plan to continue use as our company grows.

• Lock and erase
• Notifications

We've been able to meet federal compliance standards with this solution.

I've been using it for eight months.

No issues encountered.

No issues encountered.

No issues encountered.

It's excellent.

It's excellent.

We chose this product because of its reputation.

We had a trial period with no obligation, and it demonstrated that it met our needs.

Also, ease of setup and speed of setup were factors in our decision.

The solution was up and running within an hour.

This was not an ROI initiative, but one to ensure compliance with the Health Insurance Portability and Accountability Act.

We evaluated two other solutions that did not offer the ease of setup or the same trial period with no obligation, and they cost more.

Spend time planning and understanding classes of service for your company, what levels of restrictions and capabilities.

Ability to lock or wipe the device if it becomes lost or stolen. Control what users can and cannot do on their corporate phone through policies, and the ability to inventory the wireless devices in the field.

Before Maas360 we had no way of knowing of how many devices were in the field due to IT not being a part of the purchasing process. We are now able to inventory devices and require end users to contact us in order to get their phones setup. Also, we do not allow BYOD at our company because of HIPAA policies, since Maas360 links with our Exchange server we get a notification if personal devices show up on our network and can take appropriate actions.

Android device enrollment is a difficult process compared to how easy Apple IOS enrollment is. Also, there is a glaring security flaw were users can wipe their phones and they still show compliant in Maas360.

Another issue is when new Android phones come out, Maas360 is not able to implement the new features that have been introduced on the phone. For example when fingerprint login was available for Galaxy S5, Maas360 was not even ready to offer that feature as part of the policy you implement for your phone. Apple on the other hand usually has their features ready for Maas360 within the first few weeks of release.

Almost 3 years.

Besides your standard end user issues....then no.

There have been complaints of the Maas360 app that is required on the devices to drain the phone battery faster than normal. Also, I have had an issue with the Maas360 app failing and causing my phone to become unusable.

No scalability issues.

Good.

I've noticed a little bit of a decline of responsiveness since IBM has taken them over.

No.

In-house.

I believe we were looking at Good Technologies as well.

A general use case would be providing a secure environment for accessing an organization's email. The compartmentalization that MaaS360 provides allows the organization to make sure that the information remains secure.

One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used. We make sure at the organization level that a device is not misused.

It is stable, scalable, and easy to install.

From an improvement perspective, I would say that it could be more granular. MaaS360 could take features from both AirWatch and Jamf and integrate them into their solution.

Zero day support is something they can work on. They can make it a little bit more user-friendly as compared to Jamf or AirWatch.

I have been working with it for the past four years.

It is a cloud based solution.

It is stable and reliable. I have clients who use it on a daily and hourly basis. So, their whole deployment is actually dependent on the stability of this product.

It is fairly easy to scale. You can easily scale from a hundred to a thousand in a couple of hours. It doesn't take much time.

Technical support is good. There have been a couple of cases where the timeline was a little bit elongated as compared to what was expected by the customer, but these cases have been very minimal.

The initial setup is a fairly simple process. For 5-10 devices, the deployment may take not more than an hour or one and a half hours.

From a maintenance perspective, there is nothing much locally that can be done. As it is cloud based, the maintenance is predominantly taken care of by IBM.

MaaS360 is priced at a balance. It is not as expensive as AirWatch or Jamf and is not a cheap solution like a few of the local products. For any organization that is looking for a balanced product, MaaS360 is a good solution.

We work with Jamf and AirWatch. Jamf is predominantly targeted only towards Apple customers. It works only on Apple devices; that is their main USP.

AirWatch is more detailed as compared to MaaS360. It gives you more control over your devices as compared to what MaaS360 gives.

Apart from these, there are a couple of local players, like 42Gears, that we work with, but these are more like MBM solutions. They only provide wipe out solutions if the device is compromised and not much more than that.

It is predominantly for mid to large enterprise customers with a couple of hundred deployments.

It's a fairly balanced solution. If you leave the backing to an organization like IBM, you can rest assured that it's a good solution. It actually takes care of your defense endpoint to get rid of pollution. Your laptops, Android devices, and Apple devices could all be secure with this solution. It provides a fairly good level of control and monitoring to suit your needs.

On a scale from one to ten, I would rate IBM MaaS360 at six.

Implementing security politics on all mobile devices, and quick solve inventory tasks. 

Secondary case is significant reduce of first device initial configuration costs.

Every new device was configured manually, it used to require about 20 minutes of engineer attention, now it's about three minutes.

Mobile Device Configuration with policy applying: This significantly reduces time of device configuration.

Initial deployment and configuration.

Can be added process of export/import environment configuration to simplify any migration processes.

No.

No.

Quite good, but could be a little bit quicker.

Yes, switched because of wider functionality, and transparent in use configuration.

Quite complex; the process was more like a cloning environment with eight dependent virtual machines.

Drive a hard bargain.

If so, which ones? Yes, Kaspersky and MobileIron solutions.

Even if you're thinking about the on-premise installation, try the cloud solution first.

The ability to selectively wipe corporate data from employee mobile BYOD, with no impact to their personal data.

Being able to manage the corporate data in a secure application container with the Secure Email product.

Allowed our organization to securely implement BYOD, increasing the employee satisfaction and productivity.

I would like advanced notifications of subscription renewals. Subscriptions automatically renew, and if you've downsized your user base, and you've overlooked the subscription, then you have to go through the exhaustive task of adjusting the contract. I don't think it's too much to ask for. I don't know of any other vendors that we currently use, who do not send out renewal notices

Improve user based licensing, so a customer can purchase named licenses for multiple devices. They do have the option, but I think it's 2.5 x the price of a device license, and users are limited to 3 devices. This isn't comparable to cpomp

No

We've had a few instances where the Maas360 updates caused issues on phones, but they were far and few between. I think the same could probably be said for other solutions.

No

Good

Good

No

We didn't have any significant technical issues with the setup.

In-house

See 'areas of improvement' section.

No. At the time Maas was the only one that was able to selectively wipe the corporate data, and provided a cloud solution.

As mentioned previously be diligent about renewals, and adjusting the licenses if required.

The solution has the ability to both require enrollment (control), and/or allow users to set up their exchange settings to connect to the corporate email without control (just monitoring device access to Exchange). If you want to ensure that users register their devices, then turn on the setting to block devices unless they are registered. We overlooked this setting and as a result, users were adding their 2nd or 3rd mobile device to out Exchange without controlling the device. If you don't implement the block from the start, it can get pretty messy. It will also result in an additional license usage, which you will get billed for over the subscription period.

For our environment, we needed a way to separate corporate and personal data on iOS and Android devices as part of our bring-your-own-device policy.

Users are required to enroll their device with MaaS360 before we allow their ActiveSync device to connect, which is good for the IT department. 

It also allows us to push out an icon for our intranet portal via the Enterprise Gateway which users have found helpful.

We really only had minor issues with the deployment, our setup was pretty vanilla. The integration of Contacts into the Secure Mail app was the most troublesome but that has since been resolved in a later release.

Fiberlink’s customer support is great, very responsive to inquiries and very helpful.

It’s a cloud-based solution and the setup was really easy, just plug in your policy requirements, allow LDAP through the firewall and that’s pretty much all we needed.

Implementation was through a vendor team with guidance from in-house engineers.

Originally, we had deployed MobileIron and had a proof of concept configured but at the end of the day we went with MaaS360 because it had a friendlier UI. I liked MobileIron’s Sentry capability which blocked non-enrolled devices from even getting inside the network but using MaaS and ActiveSync policies we are at least able to stop them from getting mail configured.

Overall the platform works as advertised and was set up with a minimum degree of difficulty.