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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Imperva Application Security Platform provides reliable defense against malicious network attacks.
The platform intercepts traffic effectively before it reaches data centers, ensuring additional security.
Imperva's DDoS protection and API security features are highly valuable, improving web service stability and preventing unauthorized access.
The platform offers easy deployment and configuration, enhancing website performance with load balancing and traffic management.
Imperva's IncapRules feature allows for custom security policies, adding flexibility and control for managing web traffic.

CONS

Imperva Application Security Platform could enhance its API integration and simplify onboarding processes.
Pricing and licensing are consistently pointed out as areas needing improvement.
Support response times and technical support quality need substantial enhancement.
Imperva Application Security Platform's analytics, especially in risk assessment, require more depth and intelligence.
Imperva Application Security Platform should improve integration with third-party tools for on-prem deployments.
 

Imperva Application Security Platform Pros review quotes

it_user259980 - PeerSpot reviewer
Network Security Engineer at a tech services company with 501-1,000 employees
Jun 24, 2015
It has helped a lot with working among, and creating a link between, different teams in my organization, of course I’m referring to security, networking and system application teams.
it_user182781 - PeerSpot reviewer
Director at a marketing services firm with 51-200 employees
Jul 23, 2015
Human contact Fast SLA Trustworthy and excellent communication Highly-functional back office with user friendly reports and intelligence on bad IPS and malicious software is at very high level and very quick.
it_user277947 - PeerSpot reviewer
Online Marketing Manager with 1,001-5,000 employees
Jul 26, 2015
The user-generated spam stopped after we started using Incapsula, and so we feel more secure.
Learn what your peers think about Imperva Application Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
886,932 professionals have used our research since 2012.
it_user277953 - PeerSpot reviewer
ICT Director with 501-1,000 employees
Jul 26, 2015
The Web Application firewall is a valuable feature as the security features are mostly what we're interested in.
it_user279876 - PeerSpot reviewer
IT Manager with 501-1,000 employees
Jul 28, 2015
The availability of our sites, thanks to the load balance functionality, has improved, and it enables the site to be available all the time, despite people trying to attack it.
it_user288354 - PeerSpot reviewer
President/General Manager with 51-200 employees
Aug 9, 2015
Incapsula provides a very simple to install and configure solution, that can be up and running in minutes.
it_user298143 - PeerSpot reviewer
Senior Manager, Software Development at a music company with 1,001-5,000 employees
Aug 27, 2015
Their support team is great and you get a response/resolution within five minutes of submitting a support ticket.
it_user298998 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Aug 25, 2015
We were so impressed with the effectiveness of the solution and the assistance that we received from support that we subscribed to their service in an ongoing basis, which has proven to be reliable and simple to use.
it_user300444 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Sep 8, 2015
We're able to better manage network traffic with its analysis and security tools.
it_user298446 - PeerSpot reviewer
VP R&D with 51-200 employees
Aug 27, 2015
The features that are most valuable are the protection against denial-of-service attacks and all kinds of other internet attacks.
 

Imperva Application Security Platform Cons review quotes

it_user259980 - PeerSpot reviewer
Network Security Engineer at a tech services company with 501-1,000 employees
Jun 24, 2015
I guess the GUI could be improved a little, as it’s not always simple to get.
it_user182781 - PeerSpot reviewer
Director at a marketing services firm with 51-200 employees
Jul 23, 2015
Communication declined a bit as they got bigger – 7/10.
it_user277947 - PeerSpot reviewer
Online Marketing Manager with 1,001-5,000 employees
Jul 26, 2015
I needed some support and according to the SLA I couldn’t get telephone support and it took a little while till they got back to me.
Learn what your peers think about Imperva Application Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
886,932 professionals have used our research since 2012.
it_user277953 - PeerSpot reviewer
ICT Director with 501-1,000 employees
Jul 26, 2015
Customer Service: Average to poor. Technical Support: Average to poor.
it_user279876 - PeerSpot reviewer
IT Manager with 501-1,000 employees
Jul 28, 2015
They guarantee to fix your problem within 15 minutes, but they don’t always keep their word.
it_user288354 - PeerSpot reviewer
President/General Manager with 51-200 employees
Aug 9, 2015
It would be nice to have a mobile app as a dashboard interface instead of the web administration, but the service is really great.
it_user298143 - PeerSpot reviewer
Senior Manager, Software Development at a music company with 1,001-5,000 employees
Aug 27, 2015
Caching rules are really basic now and lots of space for improvement here.
it_user298998 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Aug 25, 2015
However, I'd like to be able to drill down more into the analytics that Incapsula collects.
it_user300444 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Sep 8, 2015
Its firewall should be made less penetrable so that if an IP is blocked once, it doesn't penetrate again.
it_user298446 - PeerSpot reviewer
VP R&D with 51-200 employees
Aug 27, 2015
Its user interface could be improved, as the competition looks better, but it doesn’t really need improvements in its functionality.