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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Imperva Application Security Platform provides reliable security against malicious attacks and offers valuable features like DDoS and bot protection.
Integration with other systems is seamless, and the automatic threat intelligence is highly beneficial for protecting web applications.
The platform's scalability and ease of configuration make it ideal for both cloud-based and on-premises deployments.
Imperva DDoS offers 24/7 website availability and effectively filters traffic during attacks.
Real-time monitoring and threat detection tools enhance the security posture of organizations, significantly reducing incidents.

CONS

Imperva Application Security Platform has a complex pricing structure, which is perceived as expensive by many customers.
Support services, especially first-level support, need significant improvement in terms of response time and effectiveness.
Integration with third-party tools and systems, particularly for on-premise deployment models, requires enhancement.
The analytics and reporting capabilities need to be more robust, with improvements in accessing and analyzing security logs directly through the portal.
The dashboard for Incapsula would benefit from enhanced capabilities to manage and apply changes across multiple websites and web applications.
 

Imperva Application Security Platform Pros review quotes

it_user259980 - PeerSpot reviewer
Network Security Engineer at a tech services company with 501-1,000 employees
Jun 24, 2015
It has helped a lot with working among, and creating a link between, different teams in my organization, of course I’m referring to security, networking and system application teams.
it_user182781 - PeerSpot reviewer
Director at a marketing services firm with 51-200 employees
Jul 23, 2015
Human contact Fast SLA Trustworthy and excellent communication Highly-functional back office with user friendly reports and intelligence on bad IPS and malicious software is at very high level and very quick.
it_user277947 - PeerSpot reviewer
Online Marketing Manager with 1,001-5,000 employees
Jul 26, 2015
The user-generated spam stopped after we started using Incapsula, and so we feel more secure.
Learn what your peers think about Imperva Application Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,646 professionals have used our research since 2012.
it_user277953 - PeerSpot reviewer
ICT Director with 501-1,000 employees
Jul 26, 2015
The Web Application firewall is a valuable feature as the security features are mostly what we're interested in.
it_user279876 - PeerSpot reviewer
IT Manager with 501-1,000 employees
Jul 28, 2015
The availability of our sites, thanks to the load balance functionality, has improved, and it enables the site to be available all the time, despite people trying to attack it.
it_user288354 - PeerSpot reviewer
President/General Manager with 51-200 employees
Aug 9, 2015
Incapsula provides a very simple to install and configure solution, that can be up and running in minutes.
it_user298143 - PeerSpot reviewer
Senior Manager, Software Development at a music company with 1,001-5,000 employees
Aug 27, 2015
Their support team is great and you get a response/resolution within five minutes of submitting a support ticket.
it_user298998 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Aug 25, 2015
We were so impressed with the effectiveness of the solution and the assistance that we received from support that we subscribed to their service in an ongoing basis, which has proven to be reliable and simple to use.
it_user300444 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Sep 8, 2015
We're able to better manage network traffic with its analysis and security tools.
it_user298446 - PeerSpot reviewer
VP R&D with 51-200 employees
Aug 27, 2015
The features that are most valuable are the protection against denial-of-service attacks and all kinds of other internet attacks.
 

Imperva Application Security Platform Cons review quotes

it_user259980 - PeerSpot reviewer
Network Security Engineer at a tech services company with 501-1,000 employees
Jun 24, 2015
I guess the GUI could be improved a little, as it’s not always simple to get.
it_user182781 - PeerSpot reviewer
Director at a marketing services firm with 51-200 employees
Jul 23, 2015
Communication declined a bit as they got bigger – 7/10.
it_user277947 - PeerSpot reviewer
Online Marketing Manager with 1,001-5,000 employees
Jul 26, 2015
I needed some support and according to the SLA I couldn’t get telephone support and it took a little while till they got back to me.
Learn what your peers think about Imperva Application Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,646 professionals have used our research since 2012.
it_user277953 - PeerSpot reviewer
ICT Director with 501-1,000 employees
Jul 26, 2015
Customer Service: Average to poor. Technical Support: Average to poor.
it_user279876 - PeerSpot reviewer
IT Manager with 501-1,000 employees
Jul 28, 2015
They guarantee to fix your problem within 15 minutes, but they don’t always keep their word.
it_user288354 - PeerSpot reviewer
President/General Manager with 51-200 employees
Aug 9, 2015
It would be nice to have a mobile app as a dashboard interface instead of the web administration, but the service is really great.
it_user298143 - PeerSpot reviewer
Senior Manager, Software Development at a music company with 1,001-5,000 employees
Aug 27, 2015
Caching rules are really basic now and lots of space for improvement here.
it_user298998 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Aug 25, 2015
However, I'd like to be able to drill down more into the analytics that Incapsula collects.
it_user300444 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Sep 8, 2015
Its firewall should be made less penetrable so that if an IP is blocked once, it doesn't penetrate again.
it_user298446 - PeerSpot reviewer
VP R&D with 51-200 employees
Aug 27, 2015
Its user interface could be improved, as the competition looks better, but it doesn’t really need improvements in its functionality.