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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

INTELLIBOT requires little coding knowledge and is easy to use.
The visual editor is a valuable feature, allowing effortless deployment and email monitoring.
INTELLIBOT has an in-built document and text classification for machine learning without needing a separate license.
There is a helpful community available through the portal for support and inquiries.
The license cost of INTELLIBOT is lower, offering a good return on investment compared to other RPA tools.

CONS

INTELLIBOT is heavily dependent on external scripts, which should be reduced by adding built-in libraries.
Documentation available on Google is insufficient for understanding activities and parameters.
Development issues occur when commands are directly published to SQL, causing auto-updates in automation.
Trigger actions need to be more robust to prevent bots from following incorrect workflows.
INTELLIBOT competes with longer-established products that require increased promotion for improvement.
 

INTELLIBOT Pros review quotes

AS
Director at PERPETUAL CONCEPTS LLC
Dec 1, 2020
This solution is easy to use and requires little coding knowledge.
Celestine D. - PeerSpot reviewer
Director intelligent automation at AMISEQ
May 19, 2021
I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks.
Renjith Raghunathan - PeerSpot reviewer
RPA Team Lead Developer at Standard Chartered Bank
Feb 14, 2023
It is a stable product. We have been using it for 15 months now, and there have been no issues.
Learn what your peers think about INTELLIBOT. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,511 professionals have used our research since 2012.
Chandresh Agarwal - PeerSpot reviewer
Lead Software Engineer at Peristent Systems
Feb 14, 2023
For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot.
Sai Kumar Reddy - PeerSpot reviewer
RPA Lead at Sparsh Communications Pvt. Ltd
Feb 15, 2023
There's a helpful community available through the portal.
Asvinth Saravanan - PeerSpot reviewer
Technical Project Manager at Standard Chartered Bank
Mar 9, 2023
The replay of the automation is an awesome feature.
RP
Manager at a manufacturing company with 1,001-5,000 employees
May 11, 2023
The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market.
AK
Delivery Head at Emergys Mexico
May 5, 2025
One of the most valuable features of INTELLIBOT is the scripting, which is commonly available with engineers.
 

INTELLIBOT Cons review quotes

AS
Director at PERPETUAL CONCEPTS LLC
Dec 1, 2020
I would like to see the cognitive marketing platform improved.
Celestine D. - PeerSpot reviewer
Director intelligent automation at AMISEQ
May 19, 2021
The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from.
Renjith Raghunathan - PeerSpot reviewer
RPA Team Lead Developer at Standard Chartered Bank
Feb 14, 2023
Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values.
Learn what your peers think about INTELLIBOT. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,511 professionals have used our research since 2012.
Chandresh Agarwal - PeerSpot reviewer
Lead Software Engineer at Peristent Systems
Feb 14, 2023
The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now.
Sai Kumar Reddy - PeerSpot reviewer
RPA Lead at Sparsh Communications Pvt. Ltd
Feb 15, 2023
The trigger actions need to be more robust.
Asvinth Saravanan - PeerSpot reviewer
Technical Project Manager at Standard Chartered Bank
Mar 9, 2023
Has limited functionality and uses extensive resources.
RP
Manager at a manufacturing company with 1,001-5,000 employees
May 11, 2023
A couple of times, we noticed that some bugs caused the bot to go in the wrong flow.
AK
Delivery Head at Emergys Mexico
May 5, 2025
There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion.