Intercept X Endpoint Reviews

I'm a partner with Sophos for Intercept X Endpoint. Our use cases are for main security needs, client needs, and handling urgent concerns.

Intercept X helps with internal alerts, application access, and triggering support teams. I've used temporary protection for quick responses, and it is user-friendly and manageable.            

I have been using Intercept X Endpoint for the past 17 years.

Scaling depends on XDR or MDR versions, with a reset needed for upgrades.

Support in India is limited to email and can be better through MSP partners.

Positive

I've used Kaspersky but prefer Sophos for its features.

Deployment is easy and fast, requiring two to three people for configuration.

Maintenance is easy, and scalability depends on whether using XDR or MDR, with a reset needed between upgrades.

It is not very expensive but I don't have specific pricing details. The licensing is usually done on yearly basis.

I'd rate it an eight. It's a solid solution for centralized security needs and threat monitoring.

We use the solution for protecting our network and endpoints using the same vendors. This integrated approach provides a robust fit, enabling better 360-degree protection than having standalone systems.

There are two approaches in antivirus, i.e., device intelligence and cloud intelligence. The beauty of Sophos is that it will not take the load from the computers. All the monitoring or detections happened through a cloud engine. It is a very light antivirus on my computer.

It has a minimum impact in comparison to Kaspersky or Defender. I've been a customer of the Defender since 2004 or 2005, but Sophos is lighter than even the Defender.

Kaspersky is very heavy. Norton has reached a very low detection rate. The Defender has more options than Sophos on a personal level, but on the enterprise level, it is a much higher level than Defender on the XDR side.

Configuration is straightforward on the endpoint. It wasn't getting updated properly. The firewall is good, but the interface can be slightly better.

The solution is expensive. In the end, everyone would look to have better pricing for the product.

I have been using Sophos Intercept since 2016 or 2017.

The product is stable.

The solution's scalability is not so good. Antivirus has no scalability. Since it's a cloud solution, you have to purchase a license. The scalability is on Sophos' side.

400 users are using this solution.

We used to contact customer support since we were paying for AMC.

The VPN client isn't compatible with Mac, although the environment doesn't heavily rely on Mac devices.

Positive

The initial setup wasn’t that complicated. The interface wasn’t user-friendly compared to other brands. I had to establish the network from scratch, set up the environment, configure the devices, join the domain for group policy, and install the necessary software. That was the approach I followed during the implementation.

The deployment took 20 days for nearly 300 computers.

The solution costs around $40-42 per license.

The solution's maintenance is very straightforward unless we are forcing updates. I'm using it on my Mac. We feel nothing about Sophos because it is running in the background and protecting.

The solution is value for money because it holds a value. I have not experienced any virus attacks in the last six or seven years. If it gets the virus, then it will be isolated, etc. Overall, I didn't face any issues.

I recommend the solution with a basic subscription and security.

Overall, I rate the solution an eight out of ten.

We have a script that deploys the solution on machines when a user joins the local Active Directory domain. We manage it from Sophos Central in the cloud.

The solution protects us. The performance and stability are good.

The solution can tie up a computer. We're software developers. Sometimes, when we do a build, it has a lot of files. The scanning can slow it down quite a bit. We put exceptions to stop the tool from looking at those folders.

The cloud management console could be a little more user-friendly. There is a graph showing what happens when something is discovered. It's interesting, but I think the information could be presented better and that there could be more information.

I have been using the solution for about 18 years.

The tool’s stability is fine.

The tool is scalable. We use it to protect 40 endpoints, and we have other customers who have more than 100 endpoints. Our technical team needs two people.

The support is good.

The setup is straightforward. If we're installing it locally on a computer that's just joined to the domain, it would require a script. Setting up the script is quite simple. Setting up, testing, and getting it right takes about half an hour. It works out of the box.

If we have to set up a computer that has not joined our domain, we must log on to the cloud portal and choose to protect the computer. We can download the file that we run on the computer. It's pretty straightforward. We don't need any external help. The deployment is seamless across our organization's endpoints.

The product is moderately priced. We pay a yearly license fee.

We haven’t had any major incidents. The product occasionally picks up and prevents something from happening. We're lucky not to have had any major incidents. Every now and again, the solution pops up and tells us that it stopped something, but we don't keep data on it. We wouldn't know how it's impacted us.

I wouldn't recommend the solution because we are investigating alternatives. We are considering MDR solutions. We might choose Microsoft Defender because it is included with other Microsoft products. In an ideal world, the product has no benefit. It's like insurance. We hope we never have to use it. Overall, I rate the solution an eight out of ten.

We've been selling Intercept X Endpoint for eight years now. It's best suited for customers already using Sophos Firewall or considering one. Deploying both solutions offers synchronized security, where the firewall and endpoint communicate to enhance security posture. If an endpoint is attacked, it sends a signal to the firewall to isolate it until it's clean. This setup is especially helpful for users lacking security expertise. We've deployed this successfully for over fifty customers, and it's proven to be a great product.

I highly recommend Intercept X Endpoint for real-world incident response scenarios. It's a top-performing product recognized by industry leaders like Gartner and Forrester. Sophos has a strong global presence and market share and offers Managed Detection and Response services for customers who lack the budget or infrastructure to implement it themselves including a 24/7 operations team to help prevent incidents effectively.

The Managed Detection and Response service provided by Intercept X Endpoint is highly valuable. With a team of 600-700 individuals monitoring systems, they swiftly respond to attacks, either informing us to isolate or directly removing threats. This full MDR service is especially recommended for sectors like finance, where data security is critical. The deep learning technology within Intercept X Endpoint enhances our security posture by analyzing behaviors and algorithms to differentiate between legitimate users and threats, effectively preventing attacks on our network infrastructure.

I recommend that Intercept X Endpoint should include a patch assessment feature. Various vendors offer virtual patching solutions, which could be a game-changer, especially for the financial sector where frequent service restarts are challenging. These solutions allow patching servers without the need for restarts. Incorporating these features into Intercept X Endpoint would enhance its effectiveness in securing endpoints and servers.

We haev been working with Intercept X Endpoint since 2016. 

Intercept X Endpoint is a highly stable product.

It's scalable to meet varying needs. We've deployed it for over fifty customers.

In terms of scalability, I would rate it 9 out of 10.

The technical support provided by Intercept X Endpoint is excellent. They offer prompt assistance whenever needed. 

Implementing Intercept X Endpoint is straightforward and doesn't require advanced technical knowledge. In terms of ease of deployment and management, I would rate it 9 out of 10, as it's very convenient and straightforward to deploy.Deployment can be done easily through the cloud console by downloading and installing the agent. 

Intercept X Endpoint has had a positive impact on our system.

Customers need to pay for a license for Intercept X Endpoint based on the number of users and servers they have. The pricing is considered normal and not overly expensive.

I rate Intercept X Endpoint a 9 out of 10. My advice for those starting to use it is to evaluate the product thoroughly; it offers great value for its price and features. As for additional features, I would like to see improved patch management and virtual patching capabilities in future releases.

The product is used for security. It is like an antivirus.

The product learns the user’s behavior. It is an intelligent tool.

The product must also focus on other operating systems like Linux and macOS. The tool is not stable on Linux systems. It is heavy. It slows down the machine if the machine doesn't have good specifications.

I have been using the solution for eight to nine years. I am using the latest version of the solution.

The product is stable on Windows machines. I rate the stability a seven out of ten.

We have around 55 users from different departments. I rate the tool’s scalability a seven out of ten.

Support is okay.

The deployment is easy. I rate the ease of deployment a nine out of ten. The process is centralized. We have three engineers to maintain the tool. The frequency of maintenance depends on the alerts we receive about updates or viruses.

The solution is not expensive. The pricing is manageable. We have to pay an annual subscription fee. I rate the pricing a six out of ten.

I will recommend the solution to others. It is centrally managed. We do not have to go to the users’ machines to manage the product. Overall, I rate the product an eight out of ten.

I use the solution for endpoint security.

Overall, it is a good product. The solution's performance, integration, and customization features are okay, in my opinion.

Compared to Kaspersky, some points, like application lists, are missing. So, we should have the option for listing all the applications that are installed on the client's side. I would like to see future improvements related to the aforementioned point.

I have been using Sophos Intercept X for three years. Also, I am using the solution's latest version. I am an end user of the solution.

I rate the solution's stability a seven out of ten. Stability-wise, we had issues with some clients which had to be dealt with manually. The issue was with that installation part.

There are around 100 users in my company using the solution. Scalability-wise, I rate the solution an eight out of ten.

We were able to solve the solution's installation-related issues within a few hours, so we did not have to contact technical support. We didn't face any issues that prompted us to contact support. I rate the technical support an eight out of ten.

Positive

We were previously using Kaspersky. We switched to Sophos Intercept X due to compliance issues.

The solution's initial setup process was straightforward.

The solution is deployed on a cloud that belongs to Sophos. Per machine, the deployment process may take around ten minutes.

The solution's maintenance can be done by one person who can be an administrator.

Though I haven't seen a direct ROI using the solution, since it's an antivirus, it restricts viruses.

There is a yearly payment to be made. For each client, it costs around 15 dollars. There are no additional costs besides the licensing price we pay to use the solution.

I can recommend the product to those planning to use it. I rate the overall solution a seven out of ten.

We're a Sophos partner and generally use Intercept X software.

In my experience, it is a good product. Sophos family has many offerings, and the selling model is interesting for us as an MSP or Flex partner.

For end customers, you have a centralized controller providing access to every aspect of the deployment. While the platform isn't the easiest to use, if you properly set up the policies, it's very efficient. Sometimes, the platform itself can prevent security risks due to the product's capabilities.

It works very well against ransomware and similar threats.

I appreciate the ability to use the latest endpoint protection features in case of an infection or cyber threat. This is especially true when using the product with a Sophos firewall solution, like the XG series. They collaborate effectively in the event of a cyber threat.

Its ability to continuously query the data lake is beneficial. So, the deep learning technology in Intercept X Endpoint enhances threat detection capability.

However, the automated threat response for incident response times can be better if the user subscribes to Sophos service called EDR... I think it's called Managed Threat Response (MTR). There is a higher layer of support available.  For big customers, this could a good option.

The price could always be better. 

I have experience with this solution. I have been using it for a lot of years. 

It is a stable product.

It is a scalable product. It covers laptops and essentially any Windows platform – servers, clients, and even home users. So, it protects a huge number of potential platforms.

There are around 300 endpoints. 

The customer service and support could be improved in regards to response time. It could be faster.

The complexity of the setup depends on the environment. 

For single deployments, it's quite easy to set up. You can organize customers using separate payments and policies for each through the centralized console. Integrating the product with other Sophos offerings makes it very efficient. 

Customers mostly use the cloud solution. On-premises is probably less common among Sophos users.

It's difficult to have major issues with deployment. Problems usually arise due to the age of the platform. If you have older systems, support can be more expensive. Sophos might support older platforms for a while, but you'll likely have to pay additional subscriptions.

We have seen an ROI. We consider it a strategic product for our organization.

We operate as an MSP, so we pay yearly. However, if the end customer is part of the Sophos Flex program, they have more flexibility and can adopt a monthly payment process.

I suggest investing in training. It's a good product, but unlocking its full potential requires some training time.

Overall, I would rate the solution a nine out of ten.

The solution is used to protect organizations from malware and phishing emails.

The solution is very useful. The product protects an organization from known and unknown threats. A dedicated team monitors the solution 24/7 to protect it from unknown threats. It is very good for protection from cyber threats. The product is user-friendly.

The product’s DDoS and AI features must be improved.

I have been using the solution for around six to nine months.

We haven’t faced any issues with the tool’s stability.

The tool is scalable.

The technical support is very good.

Positive

I have also used Cisco, Palo Alto, and Trend Micro. Intercept X provides prompt service. It has user-friendly dashboards. We are able to meet our client’s expectations well.

The initial setup is very easy. Customers choose the product because it has a user-friendly dashboard. It is not complicated. It is easy to understand. To deploy the tool, we install it in the client’s server and enable the policies they require, like USB filtering, URL filtering, and web control traffic. The customers have their own DLP methods. We enable it as per the requirements. Our service team is involved in the deployment process. It takes 40 to 60 minutes to deploy the tool. It is easy to maintain the product.

The solution’s pricing is good.

I would recommend the product to others. Overall, I rate the solution an eight out of ten.