Intercept X Endpoint Reviews

We primarily use the solution for malware protection.

Without a doubt, this product has helped our organization. We've been deploying Sophos Firewall for probably 15 years now. We haven't had a lot of trouble, and prior to using the Sophos product, we were using a lot of Symantec products and occasionally some others. We have not had a lot of problems with infections. By that I mean, if we had three attacks over the 15 years I'd be kind of surprised, That's usually due to the fact that somebody was doing something stupid. Otherwise, we've been very well protected. Basically, if a lot of people are looking maliciously at any of our clients, they aren't getting very far.

The reporting is pretty good up on the Sophos side. We can see if anything's going on, at least from Sophos' perspective. 

The updates and a lot of the day-to-day fiddling that you would have to do with it, can all be done from the cloud so it's easy to manage, and very easy to administer. 

Occasionally, we do get noticed, however, we don't always get noticed, and I sometimes wonder is that just due to the fact that our client computers are tough to get at? We also deploy the Sophos Firewall on client sites, and it's relatively difficult for a bad guy to get in there.

We've been happy with it and we've been happy with the training that Sophos has. They keep us up to date on any changes that the solution has.

I don't know how many infections this protected us from. It might be nice to have a view of what has come at us. You're blocking certain types of traffic. It's not malware per se. You would get a message for this, however, you never really know if this was really a bad guy or just some 16-year-old who knows computers.

There's always room for improvement in pricing. 

From a corporate perspective and from a customer perspective, switching is very difficult to do. It's not an easy task. 

The number one thing I would like is if their support could be a little faster and it would be a little easier to get a hold of support when you need them.

I would like to see a templated selection of items that ought to be implemented, that right out of the gate, you can just turn on. This is what we recommend for standard workstations that are running under normal circumstances. It's not that you can't have a template in there. You can create your own template and stuff like that, however, they haven't yet spent a whole lot of time figuring out if you're in the, I don't know, medical business and you need HIPAA and you need this and that, these are all the standard things you ought to deploy. It would be ideal if you could just flip the switch, and it turns them all on.

Also, after you've turned this stuff on in mass like that, you sometimes don't immediately know what the problem is if they all of a sudden can't talk to vendor X. Like in banking, they get a lot of offsite services. You should be able to say "Okay, so I blocked them somehow with one of these things. I don't know which one it is, Help me find it so I don't have to turn everything off." Otherwise, I've got to turn off the whole thing and switch them on one by one, which is time-consuming.

I've been dealing with the solution for a year and a half. The company has been deploying Sophos for 15 years or so.

Thinking back on it, we only ran into maybe one bug in the whole time we've used the product. One time, when we upgraded Windows, it wasn't compliant and I remembered that my business partner told me that he had to go to Sophos for help. They quickly resolved the problem.

We've had very few issues. A company should not fear installing it. It's pretty reliable.

Our clients are all small businesses generally. The solution seems to be quite easy to scale in the market that we serve, which would be up to a hundred or so users. We haven't had any problems, however, I haven't deployed it for 10,000 users -which would be a totally different thing. Therefore, while it scales well for small businesses, I can't speak to how it would scale at an enterprise-level.

We do work with a university, and we do some work with a couple of different school districts in the San Diego area. We do some consulting for all three of those. If they asked us to recommend a product, we do recommend a product like this and we help people out with that sort of thing.

Technical support could be faster. We can't really get a hold of them when we need to. They really need to improve their services.

Issues get resolved quick enough. However, there are just issues that cause a lot of unnecessary back and forth. For example, we had a client for who we had installed a temporary license for Intercept X, and then subsequent to that, when we tried to put on the real license, bought it, paid for it, got the key, tried to plug it in, that worked fine. However, all of a sudden it started telling us it was having problems with the temporary license, which was supposed to have been replaced. That was a back and forth. It really took us about two weeks to get that resolved with them. Not a huge problem, not causing alarms that people were getting in, that shouldn't get in, however, I kind of thought somebody would get back to me in a day or two. It didn't take them two weeks to get back to me, but there was a fair amount of back and forth about how to resolve this.

I would say that the quality of the support when you talk to them is very good. I would rate that a nine out of ten. That said, the lack of availability at times of support is concerning, particularly if we were to have an ongoing hack. Sophos now offers a service where they will jump in there for quite a large fee and mitigate everything quickly. However, when you already have bought a product that's supposed to be doing that same job, it seems strange they would charge you again to actually do the job.

Having talked to some of those guys on the tech side, they are extreme. Those guys on that side are super knowledgeable and they can jump in there quickly and check a lot of things way faster than I could ever do it, simply due to the fact that they're so much more familiar with the product and with the way that attacks run.

I don't see them every day so, even though I go to training and I watch it on the training and so forth, it's not something that I fiddle with all the time. I simply don't need to, which is great. It keeps me a step removed from it.

We previously used Symantec among other products.

Symantec has changed a lot over the last 10 years. They used to be a totally different company. We were not only concerned about the product and the quality of the product and the availability of support and all of these sorts of things at first. However, they were also beginning to fall behind in terms of their technical capabilities on their product, and then we also already had a relationship with Sophos because of the firewalls, so it was a natural transition away from Symantec.

We were deploying the UTMs or what they call the SG line, and they've subsequently come out with the XG line, and if you have their cloud-based management solution, you can manage the XG line of firewalls with Intercept X, and they can look at each other's data and make decisions, AI kinds of decisions, or just scripted decisions, based on what the other is finding. It's much more advanced.

The initial setup isn't too difficult. Once you learn it, it's pretty straightforward.

There is a learning curve, and if you haven't learned it, and I would assume this is the same with anybody's product, then you're not really sure what options you want to enable and not enable and so forth. If you turn on too much stuff, let's put it that way, your end user's computer ends up running slowly. You have to be smart about what you're doing.

It doesn't have every function that's out there in the universe. However, it's really quite good and it's a reasonable value for the money compared to some of the alternatives that I've seen. However, I'm not super familiar with the alternatives. I know their names, I kind of know what they do, I read the reviews on your site and others, and we're always looking at it, however, I haven't really studied them.

We're Sophos partners and resellers.

We always deploy the latest version of the solution. We deploy the Intercept X Advanced with EDR.

All the management is done through the cloud. Then there's a client piece you put on, on-premises. We do the management through the cloud and we put the client piece on the premises.

I like a lot of the things that Sophos is doing. They didn't have one this year, however, they have an annual conference, and one of the things they had done, this was right before they got bought by this other company, is they had hired a lot of really top talent. These guys, when I was at the conference for a few days, just listening to them talk, you're mesmerized with how sharp and bright these guys are and what they're adding into the program. Not to say that others aren't getting some of this stuff too, however, it was really impressive. You felt like they had it together. You trust that by sticking with these guys, you're absolutely going to have minimal, to no issues at all.

I'd recommend the solution. It's a really good product. I realized that there are other good products out there and it's not that other companies shouldn't take a look at other products. However, it works, it does what it's supposed to do, and, once you learn it, it's easy to manage and the link to the firewall is really good and a great idea. It's smart to implement a single plan across people's networks. It just makes a lot of sense.

Overall, I would rate the solution nine out of ten.

The most valuable features of Intercept X are server lockdown, auto-remediation, and encryption monitoring. Server lockdown prevents malware installation and automatically removes any unauthorized software. Auto-remediation reverses encryption attempts by malware, ensuring data integrity.

In terms of improvements, Intercept X could enhance its support services, particularly in terms of response time and resource allocation. While the product itself is solid, better support documentation and faster response times would be beneficial.

I have been working with Intercept X Endpoint for four years.

I would rate the stability of the solution as a nine out of ten.

I would rate the scalability of the solution as a ten out of ten.

I would rate the technical support as a seven out of ten.

Neutral

While I found Symantec easier to implement and manage, it is not a fair comparison to say it is better than Sophos. My experience with Symantec's interface was good, but both products have their strengths.

Configuring Intercept X is generally straightforward and user-friendly. It is designed to be easy to understand and use. I would rate the easiness of the initial setup as an eight out of ten.

The deployment time for Intercept X varies depending on factors like network complexity and organizational policies. Typically, for around 100 users, it can be completed in a day or two. Maintenance is generally straightforward unless support assistance is required, which can sometimes be challenging to coordinate.

Intercept X falls within the average price range compared to other solutions on the market. While not the cheapest option available, it also isn't considered expensive.

Intercept X has enhanced our ability to prevent malware and ransomware infections. It is a top-notch product, providing robust protection against various threats, including zero-day attacks, while also monitoring encryption levels.

Intercept X has been instrumental in managing and responding to ransomware attacks. I have witnessed multiple organizations using Intercept X remain completely secure when ransomware incidents hit the news. 

Deep learning technology enhances our security posture by providing a deeper analysis of malware behavior. It monitors and analyzes malware actions in real time, leveraging extensive threat intelligence data collected since 1985. This comprehensive approach improves our ability to detect and respond to malware threats effectively.

The exploit prevention capabilities of Intercept X effectively safeguard against various attack methods, including SQL injection and CodeSight scripting. It continuously monitors system vulnerabilities and application processes to prevent exploitation attempts. 

For those considering Intercept X Endpoint, I would recommend prioritizing its comprehensive protection and user-friendly experience. Even after transitioning from server management, I continue to use Intercept X for mobile security, highlighting its effectiveness and versatility.

Overall, I would rate Intercept X as an eight out of ten.

We primarily use the solution for security. We protect the computer network from threats as some users had some kinds of malicious threats. We have some policies for web control. and have used this solution to find some unwanted traffic and some unwanted site access by some users. 

The server protection has been great. That's been the best thing for us.

The reporting has been very useful.

 We have found that the EDR functionality has been very good.

The setup process has been very simple. 

The solution has been very stable so far.

You can scale the solution if you need to, and it is an easy process.

We have found the pricing to be reasonable.

We would like the solution to be more complete so that we don't have to involve so many third parties.

We would like more application control in order to be able to schedule times and access. For example, we'd like to set it so that certain documents can only be accessed between 8 AM and 4 PM.

We did a POC with the solution that lasted six months. It's been in the production environment for three months. Therefore, for almost nine months we have been running on Sophos.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have about 450 devices on this solution.

Currently, we have 3 administrators. There are only 2 super admins and 2 other users for the control panels, et cetera.

We use this solution on a daily basis.

The product is scalable. After we purchased only one user license, we decided to do an installed service also. It's a one or two-minute process in order to provide a temporary license for 1 month and, after that, we hope to stay covered. Therefore, we do have plans to increase usage.

Technical support has been good. During the installation process, we had the principal change, and it didn't affect the process. They have been very helpful so far. We have no complaints. 

We did use Kaspersky.

There were ultimately some issues with the Kaspersky team in Sri Lanka and with the principal in Kenya. We didn't have support from the principal. We had issues for two or three years. We ended up having to change the product and we were with Kaspersky for maybe 8 years.

The initial setup is not difficult to manage. It's very easy and very straightforward. 

With six people we were able to complete the setup.

So far, the maintenance has been little to now. The deployment that is connected to the internet automatically updates, and sort of maintains itself.

We did have some external help for the implementation process. 

The pricing is good.

For testing purposes, we did try a variety of solutions. This product, however, was simple, the cloud was good, and the pricing was reasonable. 

We are using the latest version of the solution.

We are using the cloud version of Sophos, however, there are some computers that are not connected to the internet, so we have to install something locally on-site as well. We are half on-premise and half in the cloud.

I would recommend the solution to other companies.

We've been satisfied with its capabilities. I would rate it at a nine out of ten.

We use it for all of its features, with the exception of mobile device management. We use it for DLP, malware protection, some forms of asset tracking, application blocking, and so forth.

It is deployed on-premises and on the cloud. We are using its latest version.

Malware protection and application blocking are absolutely great. The DLP and malware features are very helpful.

It is also very user-friendly, reliable, and scalable. It is easy to set up. We are also happy with its price and support.

Mobile device management is a challenging area, and it can be improved. Some areas in the DLP solution can also be improved. It has the DLP capability, but it is not an all-out DLP program. I would like to see them improve the DLP solution in terms of reporting and possibly network monitoring. Currently, they only do the reporting parts of it.

I have been using this solution for close to two years.

It is a very reliable solution.

It is very easily scalable. We have scaled it, and we had very minor problems in expanding it across the organizations and new acquisitions.

They provide a great response. They are available through email and phone calls. After you create a ticket, they will respond within 24 hours.

We've only used Symantec. Symantec is nowhere near this solution.

The initial setup was straightforward.

Our team did the deployment. We got the training from them, and we did the deployment ourselves.

Compared to other solutions, such as CrowdStrike, we are most certainly happy with its pricing. We did a three year-business deal.

I most certainly would recommend this solution. One of the recommendations would be to make sure that you have a plan and a dedicated team to be able to manage all of the functions that are in the Sophos solution.

I would rate Sophos Intercept X an eight out of ten.

We primarily use the solution as endpoint protection as well as for endpoint detection and response. It's like an EDR. It's basically used to prevent ransomware.

I would say that it's difficult to really say how it's improved our organization. We had never actually been hit by a ransomware attack prior to installing Sophos and never had Sophos tell us that we're experiencing one. That said, it's very important to be protected. Getting attacked would be a disaster.

We were looking for something that could sense ransomware attempts, to encrypt files, and cut off and reverse attacks as well as alert us to issues. That's what the Intercept X is designed to do. It's very good at security and protection. It offers very good reports.

The initial setup is simple.

The biggest feature that's on the server version that we're using, the EDR, is the ability to push data on threats that it's seeing over to another management platform, like a managed detection response service. It's nice that it's possible to do this and we don't have to pay so much attention to the alerts. They can for us.

It's a challenge to do system maintenance work on a notebook. You always have to disable Sophos first. Otherwise, it thinks you're a virus. It would be ideal if there was some sort of setting where you could warn the system it's just you in there doing routine maintenance.

I've used the solution over the last couple of years. However, I haven't used the product too heavily.

The stability is relatively good. We've had a few false alarms, however, there's nothing major that's happened so far. It seems free of bugs and glitches. It doesn't crash or freeze. It's good.

I haven't personally tried to scale anything. It's probably pretty scalable because you don't have an appliance. Appliances have limitations as they have a set size or capacity. It is a cloud-based console, therefore it can probably scale pretty well.

We have 80 people in our organization and everybody uses the product.

I'd rate technical support pretty high. I'd give them an eight out of ten. They're helpful. They are knowledgeable and responsive. We've been satisfied with the level of attention we get when we need them.

We didn't have anything previously for anti-ransomware. We just had the Kaspersky antivirus. However, it wasn't able to detect ransomware specifically. Therefore, we put Sophos Intercept X on to do that.

We've found the initial setup is pretty straightforward. It's not overly complex. We didn't have trouble setting everything up.

We're using the latest version of the solution.

We've got Sophos Intercept X on the notebook computers along with Kaspersky and then on the servers it's only Sophos EDR, which has both antivirus and Intercept X. All are bundled together.

The console's on the cloud and that's just installed on the clients, however, they all communicate with a self-hosted JIRA cloud console.

I'd advise those considering the solution to probably just go with the antivirus portion as well. That way, you've got it all under one console. We're juggling two consoles, Kaspersky and Sophos. It would be easier if everything was under one.

ON a scale from one to ten, I'd rate this product at a nine. We've been very happy with it.

The malware detection is the key feature. It provides exploit prevention and rollback capabilities to counter ransomware attacks.

Pricing could be cheaper.

I have been using Intercept X Endpoint for over ten years.

It is stable for our customers.

Support is very responsive.

Positive

Kaspersky is currently only focused on government, whereas Sophos is focused on SMBs and mega enterprises.

The initial setup is easy and takes around five to ten minutes, depending on the network.

The pricing is a little bit higher than that of other solutions.

Some people are using AI technology to detect and regress malware.

It is easy to maintain. I recommend the solution.

Overall, I rate the solution a nine out of ten.

We use the solution for endpoint protection and particularly against ransomware. There is CryptoGuard capability within Intercept X. They're also competitive, so people actually leverage it to test the environment against ransomware. It also has the capability to send a warning in any attack. Say they want to assist in the environment so that we are able to run a case incident. I know what has happened, what's happening right now, and then probably what we need to be concerned about.

We have used the solution on-premise previously, but we currently use it on cloud.

I'm aware the on-premise is fading out, so I'm migrating other clients that are running companies to the cloud.

The most valuable feature is the anti-ransomware capability. It's been helpful because we have been seeing a lot of information around what the ransomware hit. It would have actually hit the environment before it was protected and Sophos was able to prevent it from ruining the environment. Sophos does this with the firewall to be able to achieve synchronized security, whereby we are able to see an automatic isolation of infected devices or compromised devices on the network.

The detection and the AI capabilities should be improved upon. I also find it narrow of an attack. Even though we have Sophos running on the network, we still have the system being hit. That was probably because Sophos is not running our data. 

Improvement should actually be made on remote capabilities. I would like to see additional features that provide capabilities that show a lot of sources that the attackers are actually making.

I have been using this solution since it was released. We are working with the latest update.

The solution is stable and reliable.

It is easy to scale.

Technical support is good.

Previously, I worked with McAfee. I also have experience using Kaspersky.

McAfee has a component for exploit prevention which works similarly to Intercept X. I've actually seen Intercept X working better than that, especially because in Intercept X you're also leveraging from machine learning.

It's a big issue that there isn't a way to do remote deployment. It's actually difficult because you have to depend on a third party to make sure it actually works. I'm inexperienced on third party use, and it becomes very tedious and almost unmanageable. We have to start helping customers fix their issues at no cost.

The solution requires maintenance, but it is automated.

It's not bad, but compared to competitors, it's a little bit on the high side. The price could be more competitive.

I would rate this solution 9 out of 10. I would recommend Intercept X to other users.

We are using it for endpoint antivirus, hardening, and some DLP policies. Its version is the current one.

It is very easy to set up and easy to use. It is also not resource-intensive.

It has been very stable. It has done a good job of stopping and preventing different threats from being triggered.

Sophos has a lot of different features. Some of them are tied to different clients, which may mean that different prices or licenses have to be added on. It can be a little bit confusing if you're not familiar with the logic of how they work. They can make it a little bit clearer.

I have been using this solution for about a year and a half. 

Systems have been stable during deployment. It is not resource-intensive, and it has been working well.

It has been easy to add additional Sophos components. They all are using the same console. We have about 400 users who are using this solution.

We were using Symantec. We switched because we just needed something that was a little bit more aggressive and next-generation from an antivirus perspective.

It is very easy to set up.

We had a third party that helped us set it up.

It was fairly and reasonably priced.

I would advise others to thoroughly vet out because Sophos has a lot of different features. It can be a little bit confusing in terms of licensing.

I would rate Sophos Intercept X a solid eight out of 10.