Intercept X Endpoint Reviews

We are providing this product and support for it in many sectors like health care, retail, sports, and communication sectors. We are also working with Sophos, but with Sophos Endpoint, not XG, or Sophos UTM. We work with Raya (Contact Center) that provides services here in Egypt (they are also using Sophos 550 XG models).

It improves organizations by providing dependable, intelligent attack defenses.

The most valuable feature in Intercept is its engine for machine learning. It is awesome. Its detection capabilities are saving many of our customers' databases from ransomware and other random attacks. The most interesting thing in the Sophos center is the EDR. It is easy to manage and work with. There is no need to have a cyber-security team define its tasks. In the next few years, it will be an agent EDR.

I guess really the best part of the package is the same thing that could use the most improvement. The machine learning is good and it is already developed in the database and its engine. I guess they already have processes to cover more intelligent attacks. I am not sure about the improvements possible in this area. They have developed it to discover new attacks. But it is just an engine. There are no features that users have to look inside it. I think allowing more user modification could improve this at least for purposes of customization. But I don't know if it is possible and it is just to continue to improve on what already works.

As far as added features, I would like to see some type of event management in the product. It should not just depend on the logs only. It would be something to deal with the events on PCs in a similar way to enhance the effectiveness of Intercept X and EDR. 

The stability of the product is very good as is the performance. As it works in the background there is never instability in the form of hanging at the work stations or producing false positives. It is very easy to deploy, very simple to use, very light on the operating systems' resources. But there are some guidelines that customers or anyone making the deployment have to keep in mind. They have to make rules and use the product intelligently to avoid any extra false positives or any performance issues. For example, they will want to make full scanning of the environment in times where there is a lower load on the system — in off-hours and not during the prime-time hours. But that responsibility is on the operator. 

The performance of the product itself is very stable and very good.

Scalability can happen in one click. If you have another device to add to the environment, you just make the deployment from the server on-premises. The customer does not have to depend only on the cloud server to scale. They also have an on-premise server that makes the rules between the cloud and the LAN environment to avoid any internet disconnects, or bandwidth and performance issues. They can depend on the cache server to communicate on behalf of the client to the on-cloud dashboards.

I personally think the company's technical support is perfect. They always address issues satisfactorily.

The initial setup is very straightforward.

I am not just using it in our department, we are also dealing with installations for customers. We play the role of IT. We enable Sophos products for partners. We do all the work if the customer doesn't have a technical team. We make projects for implementation and providing training.

On a scale from one to ten, I would rate Intercept X as a nine out of ten. I don't think I can rate any software security product a ten because nothing in software security is100%. 

We are deploying Intercept X on Cloud, not on-premises. The reason for this is because the previous versions of Sophos made the agents different between the anti-virus, endpoint and the Intercept X. Now with the Cloud, Sophos is making one agent for the three technologies — the endpoint, Intercept X, and EDR (Intelligent Endpoint Detection and Response). The three components are in one agent and managed by one dashboard, Sophos Central.

We use the product to protect endpoints and cloud-based servers.

The product efficiently prevents data leakages.

There should be a report including a flowchart or diagram. It will be useful to evaluate the software’s effectiveness.

I have been using Intercept X Endpoint for two years. We are using the latest version.

Around 200 people are using Intercept X Endpoint in our organization.

The technical support is good.

Positive

We have used Microsoft before. We switched to Sophos servers for security purposes.

There are always some glitches during the initial setup process, but the product has a strong technical team to handle the issues.

In case of any malicious attacks, there should be some scheduled report, like, weekly, monthly, or daily. It will help me see the number of attacks.

I rate Intercept X Endpoint a seven out of ten.

The main use case is to have the reversible ransomware attack aspect of Intercept X. It's more of an antivirus solution rather than an EDR solution - a slightly different product to Carbon Black in that respect.

The scalability capabilities are fine.

The stability on offer is fine.

The initial setup can be a little complex. 

The deployment part needs to be improved. It doesn't feed into our SOCs. That's the only thing we have to try and figure out - how we're going to do that. The SOC is our interface with our security partners who monitor our security events. That's done for us on a 24/7 basis.

I've worked with the solution for five years. It's been a while.

We haven't had any issues with stability. It doesn't crash or freeze. It's reliable. 

The entire organization uses Sophos right now. It's pretty ubiquitous.

The solution can scale well, even on our hardware. it hasn't been an issue. 

We also use Carbon Black, although we use it in a bit of a different way. Carbon Black is also easier to set up than Sophos.

The initial setup is a lot harder than, for example, Carbon Black. It's more difficult and complex. Its implementation isn't exactly easy.

It took us a few months to finally get it set up. We ran into some issues.

We're just a customer and an end-user. We don't have a business relationship with Sophos.

The solution is deployed on hardware as well as virtual machines. 

I would rate the solution at a seven out of ten overall. 

We are using Sophos Intercept X for endpoint protection.

Sophos Intercept X is a very effective solution and its being cloud-based is a benefit. Wherever my users are, I can apply policies to them. In the era of mobility, when users are out of the office or they're in different locations, it doesn't matter. 

Whenever a user gets infected, as an admin, we get notified. We have many options to pick from, the ability to send policies to the endpoints is a very good feature that they have.

Whenever there is an update all the agents on the end-users systems automatically update.

We have the option of caching updates on the network, which allows us to save on bandwidth. For example, if we have 100 people in the office, we can deploy an internal caching server or a message link server, so not all computers need a connection to Sophos onto the cloud.

Sophos Intercept X integrates with their other solution very well, such as the XG Firewall. The feature is called Synchronized Security.

From the management side, we receive detailed information. Sophos has many features, such as Threat Hunting but that comes with the XDR version of the solution. There's Sophos Intercept X and then there's Sophos Intercept X with XDR technology. We bought the XDR and then now the MTR, Managed Threat Response version available too. They have different packages for clients which gives them different options to pick from. If Sophos could combine more features into one package it would be beneficial.

I have been using Sophos Intercept X for approximately five years.

Sophos Intercept X is highly stable.

I have found Sophos Intercept X to be scalable.

We have approximately 40 clients using this solution.

I'm a Sophos certified architect to myself, and as a partner, from the vendor, we have excellent support. We have not had a problem with the technical support, they are always available for communication, such as online chat or on-call.

We have used Kaspersky, ESET, Bitdefender, and Symantec solutions.

The installation is very easy. If someone is not on the network, you can send them an invite by email and they would only need to install the agent, and everything will work perfectly.

The time the installation takes depends on the internet connection. Sometimes it takes only five minutes and other times it can take up to 10 minutes. It all depends on the connection because it has to download the installer.

The end-user can install the solution themself. It is very easy. It is only a two to three-step process it is complete. 

Many people are using this solution and some customers don't even have IT managers, we provide them manage services I this case.

The solution has great protection against anti-ransomware and all of the zero-day threats. The ROI is very good.

There is a license required to use this solution.

If it's a managed services provider contract that we have with the customer, then they pay monthly. Depends on the customer, what the requirements are. They can pay either monthly or annually to us, but we have to pay annually to the vendor.

Before choosing Sophos Intercept X we evaluated Kaspersky, ESET, Bitdefender, and Symantec. For some of our clients who are using the other products, now they've shifted to Sophos Intercept X.

I would recommend this solution to others.

I rate Sophos Intercept X a ten out of ten.

We primarily use the solution for endpoint protection. 

The endpoint protection capabilities are great. 

The security on offer is pretty good. We are happy with it. 

I love the threat management on offer.

Their AI is quite good.

We haven't had any issues with stability so far.

Sophos has a central management dashboard, which I'm happy about.

The installation process is very straightforward. 

I'm mostly quite happy with the solution. I haven't had any issues with it. 

From the firewall side, from the Intercept X to endpoint protection, everything is there, so there's nothing much that I can complain about.

The solution can be expensive, although we do see the value in it.

I've used the solution for over a year now. 

The stability has been good. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

We have over 200 employees on the solution currently. I haven't had any issues with scaling. 

I'm quite happy with the level of support on offer. 

We've used also AVG. We've used it in quite a few different places for different systems.

I found the implementation process sot be easy. It wasn't a problem at all. I did not find it to be overly complex or difficult. 

We have administrators and managers that can handle any technical stuff. 

We were able to handle the setup ourselves, in-house. We didn't need any integrator or consultant assistance. 

We have paid for three years of licensing. 

It is expensive, however, for what you getting out of it, from the firewall side and to endpoint protection, everything seems to be worth it.

I'd recommend the solution to other users and organizations. I'd rate it at a ten out of ten. 

We use a normal EDR solution in the office: Sophos Intercept X, for endpoint detection and response, email protection, and data loss prevention.

I've been using Sophos Intercept X for a long time, and I'm currently in my second year of using the solution.

Sophos Intercept X is a very stable solution.

My impression of Sophos Intercept X is that it's a scalable solution.

For the installation of Sophos Intercept X, we had to ask support from their sales staff. The installation process didn't take much time, as it was completed within an hour.

We implemented the solution through an integrator.

We pay for the Sophos Intercept X license annually.

We were initially using ESET.

I'm not yet satisfied with Sophos Intercept X, but I know how to use it. It's good for now, so I can't think of what I'd like to change in the solution.

We have up to 25 users of Sophos Intercept X, and one person in charge of the deployment and maintenance of the solution. For the installation, that person works with an external consultant.

I'm recommending this solution to others who may want to start using it.

I'm rating Sophos Intercept X an eight out of ten.

Sophos Intercept X is primarily used as an antivirus. It's a next-generation antivirus solution.

It's quite useful.

The performance is good.

The installation process could be faster.

They can reduce the size of the software that is required. 

It would be beneficial if you could expand support for Windows 7 and Windows Server 2008 without charging an additional fee.

I have been providing Sophos Intercept X for more than two years.

We began with an on-premises installation, the endpoint devices and PCs on the server, but the console is hosted in the cloud.

Sophos Intercept X is a stable solution.

Sophos Intercept X is scalable.

We have a few hundred users.

Our clients have contacted technical support.

The installation is straightforward, but occasionally, you encounter issues, and you have to perform the installation again.

We have two or three administrators to manage Sophos Intercept X.

Clients have to pay licensing fees. They offer both monthly and yearly licenses.

We sell MSP, manage service provider perpetual licenses.

On top of that, they have the option of purchasing additional features. They now include HDR, endpoint detection, and response features. That is an additional license that you can purchase and use with the same software.

I would recommend this solution to others who are considering using it.

It is cost-effective, I would rate Sophos Intercept X an eight out of ten.

I have found the most valuable feature to be the EDR.

The solution is heavy in the usage of resources, you can notice the performance decrease. This should prove in the future.

I have been using this solution for approximately five years.

I have found the solution to be stable.

The solution is scalable. We have multiple clients and have approximately 1,000 users using the solution.

We have not had a good experience with technical support. The quality of support we received was not what someone would expect from a leading solution provider.

We have used McAfee and Trend Micro previously. The customer's environment would determine what is the best option that we would recommend. For example, if the customer has a Sophos firewall and other Sophos products, then it would be better to go with Sophos Intercept X.

The price of this solution is a little high compared to competitors because they do not have a proper pricing structure.

I rate Sophos Intercept X an eight out of ten.