Our primary use case for this solution is to offer a complete and monitored solution regarding ransomware protection to all my clients & servers.
System Integrator IT Manager at Tecnimex S.r.l.
It is very stable and I like the monitoring I get over my clients
Pros and Cons
- "A valuable feature offered by Sophos is called Naked Security, and it entails the control managed by the firewall on the site regarding the desktop client interfacing with our cloud client."
- "The initial setup was not very user-friendly."
What is our primary use case?
How has it helped my organization?
Sophos improved our organization allowing us to setup a very efficient solution, cloud managed, introducing a new modern concept: Syncronized Security (between Firewall and end-point)
What is most valuable?
A valuable feature offered by Sophos is called Naked Security and it entails the control managed by the firewall on the site regarding the desktop client interfacing with our cloud client. So we have a central management console where we can observe and act and manage all our customers. It's like a proper perfect solution.
What needs improvement?
Something that could be improved is to better integrate all different platform available at the moment (not only allow pcs, servers but also other o.s. platforms, Android & IOS and so on too). It should be more user-friendly, automated and able to manage and analyze the logging of the operation, provided that Intercept X is one part of a more complete security solution (Syncronized Security - between firewall, endpoint, mobile devs). Logging & reporting is very important for us, especially in Italy.
Buyer's Guide
Intercept X Endpoint
November 2024
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For how long have I used the solution?
We've been using Sophos Intercept X ( /products/sophos-intercept-x-reviews ) for two to three years now on public cloud.
What do I think about the stability of the solution?
I am satisfied with the program's stability. There were some maintenance problems, but very rarely. We generally receive an alert from Sophos when there will be maintenance operations, so we can plan accordingly.
What do I think about the scalability of the solution?
The program is very scalable. We have about 300 computers, servers, work stations and mobile devices in our company. We have one staff member who is responsible for maintenance. We are all system integrators in our office and we plan to increase our usage soon.
How are customer service and support?
The support wasn't very good initially, but they became better. Compared to other brands' support, I'm quite satisfied about the support we get now.
Which solution did I use previously and why did I switch?
We used a few different products to achieve one objective, but now, with Sophos Intercept, we've solved our problem, reducing dramatically manual monitoring activities.
How was the initial setup?
The initial setup was not very user-friendly, but it improved during the evolution. It was rather difficult at first. Our deployment took half a day. Especially if we consider the Intercept X inside the final solution. We had to plan the setup. It all depends on the number of clients, of course. We did everything by ourselves because we are certified partners; we don't need external consultants.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee.
What other advice do I have?
My advice to others would be to get certification over time because without certification, it's not so easy to setup and use. Users should familiarize themselves with all the features of the program. On a scale of one to ten, my rating is nine, because of the few missing features that I think should be added in a close future.
Disclosure: My company has a business relationship with this vendor other than being a customer: Silver Solution Partner
Managed Services Mng at a computer software company with 1,001-5,000 employees
A solid solution that has a good common dashboard feature
Pros and Cons
- "I am impressed with the tool's common dashboard feature. The solution is also easy to deploy and manage. Reporting is also easy with the software."
- "The tool should be made compatible with Linux and Microsoft operating systems."
What is our primary use case?
We use the tool for complete surface deployment. My company uses it not only to manage endpoints but for mobile management as well.
What is most valuable?
I am impressed with the tool's common dashboard feature. The solution is also easy to deploy and manage. Reporting is also easy with the software.
What needs improvement?
The tool should be made compatible with Linux and Microsoft operating systems.
For how long have I used the solution?
I have been working with the tool for five years.
What do I think about the stability of the solution?
The product's stability is really good. It is a solid solution. I would rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable. I would rate its scalability a nine out of ten.
How are customer service and support?
The product's tech support is good.
How was the initial setup?
The product's deployment is easy and straightforward. The tool's deployment is quick and gets completed in an hour.
What's my experience with pricing, setup cost, and licensing?
The solution offers both a three-year license and an annual license. I would rate the product's pricing a one out of ten.
What other advice do I have?
I would rate the solution a nine out of ten. The tool is a really good product. If you are looking to use the solution, give it a try. You will not be disappointed with its use. Most of the tool's competitors have either difficulty in management or installation. We have used all of them.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Intercept X Endpoint
November 2024
Learn what your peers think about Intercept X Endpoint. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,562 professionals have used our research since 2012.
Founder and Managing Partner at a tech services company with 1-10 employees
Responsive support, compatible with multi-platforms, and highly scalable
Pros and Cons
- "The key factor that attracted me to Sophos Intercept X was the multi-platform. I have multiple clients that have mixed environments of Mac and Windows. I am able to deliver a standard solution, regardless of the platform."
- "There are not any solutions that are a 10 out of 10. A 10 would be perfect protection with no impact on the performance of the device. This is not the case, there is some impact on the performance of the device."
What is our primary use case?
We are using Sophos Intercept X for network and system security.
What is most valuable?
The key factor that attracted me to Sophos Intercept X was the multi-platform. I have multiple clients that have mixed environments of Mac and Windows. I am able to deliver a standard solution, regardless of the platform.
Most of my clients I have central management, they receive updates automatically.
What needs improvement?
There are not any solutions that are a 10 out of 10. A 10 would be perfect protection with no impact on the performance of the device. This is not the case, there is some impact on the performance of the device.
For how long have I used the solution?
I have been using Sophos Intercept X since it has been released, it has been many years.
What do I think about the stability of the solution?
Sophos Intercept X is very stable. However, we had a few issues when Apple released Big Sur. At the time the version of Sophos Intercept X that was running on the Macs wouldn't work properly with Big Sur. We had to install a beta, but that problem was resolved fairly quickly.
What do I think about the scalability of the solution?
Sophos Intercept X is highly scalable.
How are customer service and support?
I have found the Sophos office staff to be far more responsive than other vendors, such as Sonic Wall which is awful. I dealt with them for a number of years and I finally couldn't stand it anymore. I felt that Dell destroyed them.
I have been very pleased with tech support. As a partner, I have access directly to their engineers and developers. Their technical support is superior.
How was the initial setup?
The initial setup is very straightforward.
In the centrally managed environments, you create a downloadable install that you can either email to the end-user or, can have available on thumb drives for customers to install. Once it's installed, it's automatically kept up to date with the most current version.
What's my experience with pricing, setup cost, and licensing?
The price of Sophos Intercept X is competitive.
What other advice do I have?
I'm looking at moving to the EDR version of Sophos because I have a number of clients that have extremely critical data. One of them handles a lot of money for their clients, and the others are lawyers. The security of not only their own information, but their client information, is critical to them. The Intercept X EDR offering is starting to look like it might be a good solution for several of them because of the live monitoring of the threat attempts on their endpoints.
The EDR is an additional managed service that's a component of the antivirus, where depending upon which level you choose, you either have a team that is monitoring responses from your system, or at a higher level, you have dedicated resources that are monitoring your systems. If there's an alert, they immediately respond to that alert and research it, not only quarantine it, the AV quarantines it, but with the EDR function, it alerts the Sophos team that there has been a potential issue, and they'll immediately begin to research it.
My advice to others would be to use centralized management because it makes it much easier to implement, manage, track the installations, and the day-to-day usage. With the central management, you can see every PC or Mac that's connected, any activity, and any issues. You can narrow any issue down to the computer if it's had to quarantine anything. Additionally, you can tell how long it's been since the computer last communicated. It's a very powerful tool, I would recommend it. To the extent their clients are willing to accept the central manager, it is the best option.
I rate Sophos Intercept X a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Assistant Manager - Network Communication and Server Management at D-Tech Sri Lanka
Reasonable pricing, good stability, and has a simple setup process
Pros and Cons
- "We have found the pricing to be reasonable."
- "We would like more application control in order to be able to schedule times and access."
What is our primary use case?
We primarily use the solution for security. We protect the computer network from threats as some users had some kinds of malicious threats. We have some policies for web control. and have used this solution to find some unwanted traffic and some unwanted site access by some users.
What is most valuable?
The server protection has been great. That's been the best thing for us.
The reporting has been very useful.
We have found that the EDR functionality has been very good.
The setup process has been very simple.
The solution has been very stable so far.
You can scale the solution if you need to, and it is an easy process.
We have found the pricing to be reasonable.
What needs improvement?
We would like the solution to be more complete so that we don't have to involve so many third parties.
We would like more application control in order to be able to schedule times and access. For example, we'd like to set it so that certain documents can only be accessed between 8 AM and 4 PM.
For how long have I used the solution?
We did a POC with the solution that lasted six months. It's been in the production environment for three months. Therefore, for almost nine months we have been running on Sophos.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We have about 450 devices on this solution.
Currently, we have 3 administrators. There are only 2 super admins and 2 other users for the control panels, et cetera.
We use this solution on a daily basis.
The product is scalable. After we purchased only one user license, we decided to do an installed service also. It's a one or two-minute process in order to provide a temporary license for 1 month and, after that, we hope to stay covered. Therefore, we do have plans to increase usage.
How are customer service and technical support?
Technical support has been good. During the installation process, we had the principal change, and it didn't affect the process. They have been very helpful so far. We have no complaints.
Which solution did I use previously and why did I switch?
We did use Kaspersky.
There were ultimately some issues with the Kaspersky team in Sri Lanka and with the principal in Kenya. We didn't have support from the principal. We had issues for two or three years. We ended up having to change the product and we were with Kaspersky for maybe 8 years.
How was the initial setup?
The initial setup is not difficult to manage. It's very easy and very straightforward.
With six people we were able to complete the setup.
So far, the maintenance has been little to now. The deployment that is connected to the internet automatically updates, and sort of maintains itself.
What about the implementation team?
We did have some external help for the implementation process.
What's my experience with pricing, setup cost, and licensing?
The pricing is good.
Which other solutions did I evaluate?
For testing purposes, we did try a variety of solutions. This product, however, was simple, the cloud was good, and the pricing was reasonable.
What other advice do I have?
We are using the latest version of the solution.
We are using the cloud version of Sophos, however, there are some computers that are not connected to the internet, so we have to install something locally on-site as well. We are half on-premise and half in the cloud.
I would recommend the solution to other companies.
We've been satisfied with its capabilities. I would rate it at a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CIO at a financial services firm with 11-50 employees
Protects our devices from viruses and other forms of malware
Pros and Cons
- "It does its job — it protects us from viruses. We don't really interact with it very much."
- "It has a performance hit on a local laptop. There's an agent installed and we are bothered a lot by it because it seems to be using a lot of computer resources."
What is our primary use case?
We use this solution to protect all of our computers against viruses — malware in general.
What is most valuable?
It does its job — it protects us from viruses. We don't really interact with it very much.
What needs improvement?
It has a performance hit on a local laptop. There's an agent installed and we are bothered a lot by it because it seems to be using a lot of computer resources.
We're interested in some behavioral analysis regarding activities on all of our networks so that we can anticipate intrusions and problems before they occur. My understanding is that Sophos doesn't provide such a facility. Darktrace seems to offer an artificial intelligence solution along these lines.
For how long have I used the solution?
I have been using Sophos Intercept X for roughly two to three years.
What do I think about the stability of the solution?
This solution seems very stable. We just installed it and forget about it.
How are customer service and technical support?
On the rare occasion that we've asked for help, the IT support company has delivered.
What about the implementation team?
We have a company that provides IT support for us. They recommended it and they set it up. All we had to do was install the agent on each laptop, which was a pretty easy thing to do.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is reasonable.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of eight.
I would recommend this solution; it does its job as far as I'm aware. I can't tell you if it's better or worse than other software packages for security. It's the one suggested by our IT services provider. It seems to do the job. We're a bit bothered about the performance hit on the laptops, but other than that, it seems fine.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Inside Solutions Architect at a tech services company with 1,001-5,000 employees
Good price with robust and stable cloud console
Pros and Cons
- "What I have found the most valuable about Sophos Intercept X is the ease of use with management administration and the solution's ability to stop exploits and ransomware."
- "Sophos Intercept X doesn't have its own firewall that utilizes the Windows Firewall or intrusion prevention."
What is our primary use case?
Our primary use cases for Sophos Intercept X are endpoint protection, corporate enterprise endpoint protection, EDR, and endpoint detection and response. And if you add the Sophos MTR to Sophos Intercept X, you could do managed threat response, as well.
What is most valuable?
What I have found the most valuable about Sophos Intercept X is the ease of use with management administration and the solution's ability to stop exploits and ransomware. Sophos Intercept X has great exploit prevention capabilities.
What needs improvement?
Sophos Intercept X doesn't have its own firewall that utilizes the Windows Firewall or intrusion prevention.
For how long have I used the solution?
I have been using Sophos Intercept X for four or five years.
What do I think about the stability of the solution?
Sophos Intercept X is stable. The cloud console they have been creating for a while is both stable and robust.
What do I think about the scalability of the solution?
Sophos Intercept X is definitely scalable for all enterprises, from small to large.
How are customer service and support?
I do not engage with Sophos Intercept X's technical support too often. I would say that they are okay. They are certainly not the best out there or the worst, so they are good.
How was the initial setup?
The initial setup is straightforward in terms of the ability to integrate with an active directory and add users and put them into a default profile. You have to do a bit of learning to know which additional settings to activate sometimes, but the default settings are a good start.
What's my experience with pricing, setup cost, and licensing?
I would say that Sophos Intercept X is comparable to other solutions out there, but it is a premium business product. The pricing reflects that.
What other advice do I have?
If you are using other Sophos technology, it is worth it to take a look at Sophos Intercept X because of the integration and XDR technology capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CEO at a government with 1-10 employees
Good price and stability for firewall security but we had problems with using the software
Pros and Cons
- "We most value the price and interface quality with Sophos Intercept X. We focus on solution quality."
- "Sophos needs to create a YouTube channel with educational material for technicians or engineers."
What is our primary use case?
We develop software for brands and some enterprise companies. We need Sophos Intercept X to create hardware and software solutions.
We need to create research for a next-generation firewall security solution. We offer software and hardware solutions for banks, enterprises, and big companies.
How has it helped my organization?
We had some technical problems. Maybe in the new update of this solution, they could fix some technical bugs.
Sophos Intercept X has slow internal processes that could be better. Because of this, it hasn't improved our organization.
What is most valuable?
We most value the price and interface quality with Sophos Intercept X. We focus on solution quality.
What needs improvement?
This product has room for improvement in business areas for brand enterprises. Sophos Intercept X could improve in areas dealing with business, i.e. their internal processes.
For how long have I used the solution?
I have been using this solution for six months.
What do I think about the stability of the solution?
For the stability of the solution, I had some problems with uptime.
How are customer service and technical support?
Technical support could be of better quality.
How was the initial setup?
The initial setup was complex. Our deployment took six months to one year. It took us around one year to fully set up Sophos and get it running to take action for work.
What about the implementation team?
For the deployment, I set it up myself.
What other advice do I have?
Sophos needs to create a YouTube channel with educational material for technicians or engineers.
I would rate Sophos Intercept X at seven out of ten because of the technical problems that we have experienced.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President at a tech services company with 1,001-5,000 employees
Good detection recommendations, good patching and pretty decent protection capabilities
Pros and Cons
- "The patches on offer are very helpful."
- "We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely."
How has it helped my organization?
We upgraded the EDR and so far it's doing good. It patches the things that we weren't able to patch in previous antivirus hardships.
What is most valuable?
The solution has very useful response modules where we can get the recommendation on what needs to be done every day around detection.
The patches on offer are very helpful.
It's pretty good at protecting us as an anti-virus.
What needs improvement?
We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely. Due to this issue, when we installed Intercept X, we had installation conflicts. The company needs to figure out a way to make installing their old products easier and more complete.
For how long have I used the solution?
We bought this solution in the middle of last year. It hasn't been an extremely long amount of time.
How was the initial setup?
The only issue we had with Sophos during installation was a problem around removing old versions of Sophos products from machines so that we could properly install Intercept X. There seemed to be some residual aspects of the older version, and that affected our ability to install the newer version. It was quite a headache for us.
Which other solutions did I evaluate?
We've been looking at Symantec and have been looking for information to compare it to Sophos. We're trying to decide which of these we'd use as the standard solution.
What other advice do I have?
We're just a customer and end-user. We don't have a special business relationship with Sophos.
Overall, I would rate the solution at a nine out of ten. We've had a very positive experience so far.
Aside from issues with overwriting old Sophos versions, it's been a pretty solid product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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Hi,
From Sophos has to provide training to their customers to handle Sophos devices along with certification so that cannot depend on the reseller or any implementation partner always.