Intercept X Endpoint Reviews

I'm the technical director and we are partners with Sophos. 

This solution is an EDR antivirus with some artificial intelligence, security metrics and a lot of information gathered to make decisions. Without Intercept X, I think Sophos would have lost the antivirus fight and stayed as a UTM vendor. The solution has a very good detection rate. With the new threats, if you don't have Intercept X, you won't be protected from attacks. 

I think this solution needs more flexible reporting, particularly for medium to large size companies and I'd like to see some varied options for making reports. Communication with all the antivirus vendors could be improved. We need lateral communication with other antivirus and security products. We need to communicate from one site to the other, possibly nothing will be required as a result, but it would be good to have this information and to have it easily transferred. 

I rate this solution a nine out of 10. 

We upgraded the EDR and so far it's doing good. It patches the things that we weren't able to patch in previous antivirus hardships.

The solution has very useful response modules where we can get the recommendation on what needs to be done every day around detection.

The patches on offer are very helpful.

It's pretty good at protecting us as an anti-virus.

We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely. Due to this issue, when we installed Intercept X, we had installation conflicts. The company needs to figure out a way to make installing their old products easier and more complete.

We bought this solution in the middle of last year. It hasn't been an extremely long amount of time.

The only issue we had with Sophos during installation was a problem around removing old versions of Sophos products from machines so that we could properly install Intercept X. There seemed to be some residual aspects of the older version, and that affected our ability to install the newer version. It was quite a headache for us.

We've been looking at Symantec and have been looking for information to compare it to Sophos. We're trying to decide which of these we'd use as the standard solution.

We're just a customer and end-user. We don't have a special business relationship with Sophos.

Overall, I would rate the solution at a nine out of ten. We've had a very positive experience so far.

Aside from issues with overwriting old Sophos versions, it's been a pretty solid product.

Our primary use case for this solution is to offer a complete and monitored solution regarding ransomware protection to all my clients & servers.

Sophos improved our organization allowing us to setup a very efficient solution, cloud managed, introducing a new modern concept: Syncronized Security (between Firewall and end-point)

A valuable feature offered by Sophos is called Naked Security and it entails the control managed by the firewall on the site regarding the desktop client interfacing with our cloud client. So we have a central management console where we can observe and act and manage all our customers. It's like a proper perfect solution.

Something that could be improved is to better integrate all different platform available at the moment (not only allow pcs, servers but also other o.s. platforms, Android & IOS and so on too). It should be more user-friendly, automated and able to manage and analyze the logging of the operation, provided that Intercept X is one part of a more complete security solution (Syncronized Security - between firewall, endpoint, mobile devs). Logging & reporting is very important for us, especially in Italy.

I am satisfied with the program's stability. There were some maintenance problems, but very rarely. We generally receive an alert from Sophos when there will be maintenance operations, so we can plan accordingly.

The program is very scalable. We have about 300 computers, servers, work stations and mobile devices in our company. We have one staff member who is responsible for maintenance. We are all system integrators in our office and we plan to increase our usage soon.

The support wasn't very good initially, but they became better. Compared to other brands' support, I'm quite satisfied about the support we get now.

We used a few different products to achieve one objective, but now, with Sophos Intercept, we've solved our problem, reducing dramatically manual monitoring activities.

The initial setup was not very user-friendly, but it improved during the evolution. It was rather difficult at first. Our deployment took half a day. Especially if we consider the Intercept X inside the final solution. We had to plan the setup. It all depends on the number of clients, of course. We did everything by ourselves because we are certified partners; we don't need external consultants.

We pay an annual license fee.

My advice to others would be to get certification over time because without certification, it's not so easy to setup and use. Users should familiarize themselves with all the features of the program. On a scale of one to ten, my rating is nine, because of the few missing features that I think should be added in a close future.

We use the tool for complete surface deployment. My company uses it not only to manage endpoints but for mobile management as well. 

I am impressed with the tool's common dashboard feature. The solution is also easy to deploy and manage. Reporting is also easy with the software. 

The tool should be made compatible with Linux and Microsoft operating systems. 

I have been working with the tool for five years. 

The product's stability is really good. It is a solid solution. I would rate the solution's stability a nine out of ten. 

The tool is scalable. I would rate its scalability a nine out of ten. 

The product's tech support is good. 

The product's deployment is easy and straightforward. The tool's deployment is quick and gets completed in an hour. 

The solution offers both a three-year license and an annual license. I would rate the product's pricing a one out of ten. 

I would rate the solution a nine out of ten. The tool is a really good product. If you are looking to use the solution, give it a try. You will not be disappointed with its use. Most of the tool's competitors have either difficulty in management or installation. We have used all of them. 

We are using Sophos Intercept X for network and system security.

The key factor that attracted me to Sophos Intercept X was the multi-platform. I have multiple clients that have mixed environments of Mac and Windows. I am able to deliver a standard solution, regardless of the platform.

Most of my clients I have central management, they receive updates automatically.

There are not any solutions that are a 10 out of 10. A 10 would be perfect protection with no impact on the performance of the device. This is not the case, there is some impact on the performance of the device.

I have been using Sophos Intercept X since it has been released, it has been many years.

Sophos Intercept X is very stable. However, we had a few issues when Apple released Big Sur. At the time the version of Sophos Intercept X that was running on the Macs wouldn't work properly with Big Sur. We had to install a beta, but that problem was resolved fairly quickly.

Sophos Intercept X is highly scalable.

I have found the Sophos office staff to be far more responsive than other vendors, such as Sonic Wall which is awful. I dealt with them for a number of years and I finally couldn't stand it anymore. I felt that Dell destroyed them.

I have been very pleased with tech support. As a partner, I have access directly to their engineers and developers. Their technical support is superior.

The initial setup is very straightforward.

In the centrally managed environments, you create a downloadable install that you can either email to the end-user or, can have available on thumb drives for customers to install. Once it's installed, it's automatically kept up to date with the most current version.

The price of Sophos Intercept X is competitive.

I'm looking at moving to the EDR version of Sophos because I have a number of clients that have extremely critical data. One of them handles a lot of money for their clients, and the others are lawyers. The security of not only their own information, but their client information, is critical to them. The Intercept X EDR offering is starting to look like it might be a good solution for several of them because of the live monitoring of the threat attempts on their endpoints.

The EDR is an additional managed service that's a component of the antivirus, where depending upon which level you choose, you either have a team that is monitoring responses from your system, or at a higher level, you have dedicated resources that are monitoring your systems. If there's an alert, they immediately respond to that alert and research it, not only quarantine it, the AV quarantines it, but with the EDR function, it alerts the Sophos team that there has been a potential issue, and they'll immediately begin to research it.

My advice to others would be to use centralized management because it makes it much easier to implement, manage, track the installations, and the day-to-day usage. With the central management, you can see every PC or Mac that's connected, any activity, and any issues. You can narrow any issue down to the computer if it's had to quarantine anything. Additionally, you can tell how long it's been since the computer last communicated. It's a very powerful tool, I would recommend it. To the extent their clients are willing to accept the central manager, it is the best option.

I rate Sophos Intercept X a nine out of ten.

We use this solution to protect all of our computers against viruses — malware in general.

It does its job — it protects us from viruses. We don't really interact with it very much. 

It has a performance hit on a local laptop. There's an agent installed and we are bothered a lot by it because it seems to be using a lot of computer resources.

We're interested in some behavioral analysis regarding activities on all of our networks so that we can anticipate intrusions and problems before they occur. My understanding is that Sophos doesn't provide such a facility. Darktrace seems to offer an artificial intelligence solution along these lines. 

I have been using Sophos Intercept X for roughly two to three years. 

This solution seems very stable. We just installed it and forget about it.

On the rare occasion that we've asked for help, the IT support company has delivered. 

We have a company that provides IT support for us. They recommended it and they set it up. All we had to do was install the agent on each laptop, which was a pretty easy thing to do.

The price of this solution is reasonable. 

Overall, on a scale from one to ten, I would give this solution a rating of eight.

I would recommend this solution; it does its job as far as I'm aware. I can't tell you if it's better or worse than other software packages for security. It's the one suggested by our IT services provider. It seems to do the job. We're a bit bothered about the performance hit on the laptops, but other than that, it seems fine.

Our primary use cases for Sophos Intercept X are endpoint protection, corporate enterprise endpoint protection, EDR, and endpoint detection and response. And if you add the Sophos MTR to Sophos Intercept X, you could do managed threat response, as well. 

What I have found the most valuable about Sophos Intercept X is the ease of use with management administration and the solution's ability to stop exploits and ransomware. Sophos Intercept X has great exploit prevention capabilities.

Sophos Intercept X doesn't have its own firewall that utilizes the Windows Firewall or intrusion prevention.

I have been using Sophos Intercept X for four or five years.

Sophos Intercept X is stable. The cloud console they have been creating for a while is both stable and robust.

Sophos Intercept X is definitely scalable for all enterprises, from small to large.

I do not engage with Sophos Intercept X's technical support too often. I would say that they are okay. They are certainly not the best out there or the worst, so they are good.

The initial setup is straightforward in terms of the ability to integrate with an active directory and add users and put them into a default profile. You have to do a bit of learning to know which additional settings to activate sometimes, but the default settings are a good start.

I would say that Sophos Intercept X is comparable to other solutions out there, but it is a premium business product. The pricing reflects that.

If you are using other Sophos technology, it is worth it to take a look at Sophos Intercept X because of the integration and XDR technology capabilities.

We find all features valuable. It has zero-day protection, which is the most valuable feature of Intercept X.

We have Intercept X with EDR. EDR is a very important feature. It gives an idea about the source of a particular attack. An administrator gets to know everything, which helps in understanding the things that need to be done or protected in the organization. Based on this information, an administrator can decide what needs to open or allowed in the network. Without EDR, Intercept X is like an antivirus, and the administrator won't get to know the things going on at the organizational level. I recommend purchasing an EDR solution for every organization.

It would be better if it can automatically generate a report for each and every user so that the users get to know the things that shouldn't be accessed from their PCs. It can have information about malicious and non-malicious sites so users are aware of them, and they don't access malicious websites. Such reports can be generated at the end of the day.

We should also be able to get through to their support team quickly. Currently, it takes more than half an hour to get through to a technical person.

I have been using Intercept X with EDR for the last one year. We have its latest version. It is automatically updated through Sophos Central.

If an endpoint has at least 4GB RAM and the latest OS, the stability and performance are better. If RAM is too less, there is slowness.

We have implemented it for so many customers. One of them has more than 1,500 users. In an on-prem solution, scalability could be challenging. For example, if you are using 1,000 endpoints and want to add 500 more, you need to expand the server memory or RAM. In a cloud solution, you don't need to do any such thing.

They have a very less number of people in their technical team. When I call the Sophos team, it takes more than half an hour to connect to a technical person, which is very challenging. We should be able to get through to them quickly.

Its initial setup is fine. If an end-user is using an old OS version, you need to download the latest patches and all other things. For Windows 10 and higher versions, only the client is downloaded from Sophos Central, and it will automatically sync with the cloud.

I have implemented this solution for so many customers. I am pretty confident in the implementation of Intercept X.

Its price depends on the scenario. It is very expensive, but it is not more expensive than other vendors. The price of Check Point and other vendors is much higher than Sophos.

I would recommend Sophos Intercept X as well as Check Point. 

I would rate Sophos Intercept X a ten out of ten. It is a good and reliable solution.