Intercept X Endpoint Reviews

We primarily use the solution in order to check the correct flow of the workstations.

We have the complete solution. We try to see if we have any malware, ransomware, in our workstations, and detect and respond. It's very good at detection. 

The solution has very good usability.

So far, it's working quite well for us and we've been very happy with it.

We don't often need support, however, when we do, they've been quite helpful.

If you have good hardware and a good memory, you won't have a problem with this solution's performance at all.

The solution is pretty complete and works well for our organization. I can't recall not having any specific feature on hand.

The initial setup can be difficult if you don't come in with at least some knowledge about the product.

The solution can run slower on older computers. When you do a scan, you need to configure the scan to run in the time not when your traffic is high. The performance can be affected if the traffic is high and you are trying to scan. This isn't really the solution's fault. It may be an issue with the robustness of the machine

I've been using the solution for around two years now. It hasn't been too long.

The stability is very good. We have no complaints in this area. It doesn't crash or freeze. It's not buggy. It's reliable.

Personally, I have not tried to scale the solution, and therefore can't speak to the scalability itself. For our organization and its size, it works well. We have approximately 100 people in the company. 

We've used technical support in the past. I've found them to be very good. We're quite happy with their level of service, even if we very rarely need to call on them. I'd give them very high marks - maybe 9.5 out of ten for the level of support they provide.

The initial setup can be challenging for those that come in blind with no prior knowledge of the solution. That said, we're pretty knowledgable, so we went in knowing the product and therefore we didn't really have trouble in that sense.

You need to make the deployment, and you need to put the agent in the workstation. That is the most difficult part of the solution. If the company is not centralized, the deployment of the solution is hard. That can be true for any product, actually. However, if you have some solution, for example, to make the deployment of different software for you, you can make the deployment easier. That way, you can centralize the configuration, and set the configuration for the complex platform. 

For us, it took two weeks to a month to deploy the solution with the assistance of a software platform. However, that can vary according to the company and its size and environment.

We're partners with Sophos.

I'm not sure which version of the solution I'm using.

When implementing Sophos Intercept, other organizations need to know that the deployment can be a bit difficult. It's a good solution with a challenging implementation. YOu really need to centralize your deployment. If you have a solution that can help ease the deployment process, it's worth it.

Overall, we are very happy with it. I'd rate it at a ten out of ten.

We use the solution to prevent ransomeware attacks and those from unknown sources. 

Sophos Intercept X is a complete endpoint solution. It represents the combination of two products in one, offering the same configuration and management. 

While the solution does not seem to lack any features, it should offer better security updates. It could be more secure, something which holds true for any solution. 

Also, the support could be faster. 

We have been using Sophos Intercept X over the course of the past year. While it is very new in my current company, we made use of it for four years in my previous one. 

The solution is stable. 

The solution is scalable. 

Technical support could be faster.

We used Trend Micro and Symantec in the past. 

The solution was installed together with Endpoint, as a single agent, meaning the licensing covers two products. Similar to Endpoint, the installation was very easy. 

We have an annual subscription. 

We have 300 users making use of the solution.

I would definitely recommend its use to others. 

We find all features valuable. It has zero-day protection, which is the most valuable feature of Intercept X.

We have Intercept X with EDR. EDR is a very important feature. It gives an idea about the source of a particular attack. An administrator gets to know everything, which helps in understanding the things that need to be done or protected in the organization. Based on this information, an administrator can decide what needs to open or allowed in the network. Without EDR, Intercept X is like an antivirus, and the administrator won't get to know the things going on at the organizational level. I recommend purchasing an EDR solution for every organization.

It would be better if it can automatically generate a report for each and every user so that the users get to know the things that shouldn't be accessed from their PCs. It can have information about malicious and non-malicious sites so users are aware of them, and they don't access malicious websites. Such reports can be generated at the end of the day.

We should also be able to get through to their support team quickly. Currently, it takes more than half an hour to get through to a technical person.

I have been using Intercept X with EDR for the last one year. We have its latest version. It is automatically updated through Sophos Central.

If an endpoint has at least 4GB RAM and the latest OS, the stability and performance are better. If RAM is too less, there is slowness.

We have implemented it for so many customers. One of them has more than 1,500 users. In an on-prem solution, scalability could be challenging. For example, if you are using 1,000 endpoints and want to add 500 more, you need to expand the server memory or RAM. In a cloud solution, you don't need to do any such thing.

They have a very less number of people in their technical team. When I call the Sophos team, it takes more than half an hour to connect to a technical person, which is very challenging. We should be able to get through to them quickly.

Its initial setup is fine. If an end-user is using an old OS version, you need to download the latest patches and all other things. For Windows 10 and higher versions, only the client is downloaded from Sophos Central, and it will automatically sync with the cloud.

I have implemented this solution for so many customers. I am pretty confident in the implementation of Intercept X.

Its price depends on the scenario. It is very expensive, but it is not more expensive than other vendors. The price of Check Point and other vendors is much higher than Sophos.

I would recommend Sophos Intercept X as well as Check Point. 

I would rate Sophos Intercept X a ten out of ten. It is a good and reliable solution.

We use it mostly for software protection. 

It's quite simple to use and user friendly.

The EDR could be improved, and perhaps the User Interface. EDR machine learning could be included.

We have been using Sophos Intercept X for about two years. It is the latest cloud version. We have about 200 people using it, daily. We are a Sophos customer.

It is a stable product.

It is reasonable scalable. So, somewhere in the middle in terms of scalability.

We have not needed to use support so far.

We have been using Sophos since day one.

The setup was simple. It took us about one day to set up and configure the software.

The setup was done internally. We also perform maintenance internally.

The pricing is average for software like this, but you can purchase additional services if you wish.

In the future, we may evaluate SentinelOne.

I would recommend this to other users, and I would give the product 7 out of 10.

This product is primarily used for endpoint security.

The most valuable feature is the threat detection capability.

This solution is easy to configure.

The endpoint detection and response (EDR) technology has room for improvement because the information that it gives us to resolve our problems is poor nowadays. It's not sufficient.

I would like to see remote desktop support. For example, if you have a problem with your device, maybe the support team can log in and help to fix the problem using a remote connection.

I have been using Sophos Intercept X for the past year and a half, and have just renewed my subscription for another year.

Stability-wise, Sophos Intercept X is good. I have not experienced any bugs or problems with it.

The scalability is very good. We have 130 users.

I would rate the technical support and ten out of ten. They are perfect.

The initial setup is easy.

I deployed this product myself and the process took about two months.

My advice for anybody who is looking into implementing this product is that it is easy to implement, quick to deploy, and has a lot of tools to detect malicious behavior. I can recommend it to others.

I would rate this solution a ten out of ten.

We use the on-premise version of Sophos Intercept X for intercepting bad network traffic requests. Sophos has two versions: one for on-premise, one for the cloud. 

Many of our customers prefer to have the on-premise solution.

I install Sophos Intercept X on the customer's site by myself. There is no need for extra people for the configuration.

Sophos Intercept X has a lot of excellent features. It's a very powerful tool.

Sophos Intercept X has room for improvement. We need a new version and more third-party solutions for Intercept X. 

Intercept X is on the cloud and some customers and some users prefer to have on-premise solutions. We need to generate a new product for Intercept X on-premise.

Technical support can be improved. There could be shared support, i.e. where someone in Egypt can respond. Then I could get support for my issue or my problem faster.

The stability of this solution is the best. I tried many solutions to intercept at the end-point.

It is easy to change the size of its capabilities, i.e. to expand processes or scale the size of users. Sophos Intercept X is easy to configure and very simple to set up. 

The scalability of this product will be very easy.

The technical support is very easy for Sophos. If you want tech support, it can take a lot of time to respond. I get support from Sophos, but it takes one or two days for them to respond.

Support can be improved if they could respond more quickly.

The initial setup is very straightforward. All of the features for deployment take only about ten minutes to fifteen minutes to install at most.

On a scale from one to ten, I would rate Sophos Intercept X at a nine because we had some problems with technical support.

I have found the most valuable feature to be the EDR.

The solution is heavy in the usage of resources, you can notice the performance decrease. This should prove in the future.

I have been using this solution for approximately five years.

I have found the solution to be stable.

The solution is scalable. We have multiple clients and have approximately 1,000 users using the solution.

We have not had a good experience with technical support. The quality of support we received was not what someone would expect from a leading solution provider.

We have used McAfee and Trend Micro previously. The customer's environment would determine what is the best option that we would recommend. For example, if the customer has a Sophos firewall and other Sophos products, then it would be better to go with Sophos Intercept X.

The price of this solution is a little high compared to competitors because they do not have a proper pricing structure.

I rate Sophos Intercept X an eight out of ten.

We're currently implementing this solution in our company, but we generally implement it for our clients. I'm a director and we are resellers of Sophos Intercept X.

The product is very stable which is great. 

The after sales service and support could be improved, particularly on the technical side. The solution has room for additional features. 

I've been using this solution for two years. 

The product is stable, although one of my clients suffered a bit from downtime. The clients are happy with it. 

We purchase different boxes according to the needs of the client, because every single box  has a limitation on number of users. The lowest one, which is 110, supports up to 20 users, 10 to 20 users. 125 supports around 30 users and so on. Most of our clients are medium and enterprise size companies. 

I'd like to see the price lowered. 

Although this is quite an expensive solution when you compare it to products like Automate or Cisco, Sophos does better on pricing.  

I rate this solution a seven out of 10.