Intercept X Endpoint Reviews

I'm the technical director and we are partners with Sophos. 

This solution is an EDR antivirus with some artificial intelligence, security metrics and a lot of information gathered to make decisions. Without Intercept X, I think Sophos would have lost the antivirus fight and stayed as a UTM vendor. The solution has a very good detection rate. With the new threats, if you don't have Intercept X, you won't be protected from attacks. 

I think this solution needs more flexible reporting, particularly for medium to large size companies and I'd like to see some varied options for making reports. Communication with all the antivirus vendors could be improved. We need lateral communication with other antivirus and security products. We need to communicate from one site to the other, possibly nothing will be required as a result, but it would be good to have this information and to have it easily transferred. 

I rate this solution a nine out of 10. 

We upgraded the EDR and so far it's doing good. It patches the things that we weren't able to patch in previous antivirus hardships.

The solution has very useful response modules where we can get the recommendation on what needs to be done every day around detection.

The patches on offer are very helpful.

It's pretty good at protecting us as an anti-virus.

We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely. Due to this issue, when we installed Intercept X, we had installation conflicts. The company needs to figure out a way to make installing their old products easier and more complete.

We bought this solution in the middle of last year. It hasn't been an extremely long amount of time.

The only issue we had with Sophos during installation was a problem around removing old versions of Sophos products from machines so that we could properly install Intercept X. There seemed to be some residual aspects of the older version, and that affected our ability to install the newer version. It was quite a headache for us.

We've been looking at Symantec and have been looking for information to compare it to Sophos. We're trying to decide which of these we'd use as the standard solution.

We're just a customer and end-user. We don't have a special business relationship with Sophos.

Overall, I would rate the solution at a nine out of ten. We've had a very positive experience so far.

Aside from issues with overwriting old Sophos versions, it's been a pretty solid product.

We use the solution to prevent ransomeware attacks and those from unknown sources. 

Sophos Intercept X is a complete endpoint solution. It represents the combination of two products in one, offering the same configuration and management. 

While the solution does not seem to lack any features, it should offer better security updates. It could be more secure, something which holds true for any solution. 

Also, the support could be faster. 

We have been using Sophos Intercept X over the course of the past year. While it is very new in my current company, we made use of it for four years in my previous one. 

The solution is stable. 

The solution is scalable. 

Technical support could be faster.

We used Trend Micro and Symantec in the past. 

The solution was installed together with Endpoint, as a single agent, meaning the licensing covers two products. Similar to Endpoint, the installation was very easy. 

We have an annual subscription. 

We have 300 users making use of the solution.

I would definitely recommend its use to others. 

Their support is located in Egypt, so we like this aspect.

It's a good antivirus software and has a lot of features. It now integrates with their on-premises firewall, which is perfect.

It is stable and easy to use as well.

The main real-time scanning is taking most of the processing power of my notebook. This is a big problem.

It would be nice if Sophos Intercept X could provide some of their other features for free. For example, when I wanted to add another feature, like zero-day attack, I was told that I would need to add the license.

Also, it would be good to have a lot more resources.

I've been using it for about four or five years.

It's a cloud-based solution.

The technical support staff are excellent.

I used Symantec antivirus, but when they ended the corporate product of Symantec, I was not able to contact them. It was very difficult to reach them and get support or purchase the antivirus, so I switched.

The installation is straightforward.

I deployed it myself with some technical support. They were able to provide what I needed.

If I were to rate Sophos Intercept X on a scale from one to ten, I would rate it at eight. I would recommend this solution.

The solution is deployed concerning all our users, of which there are between 500 and 600. We utilize it for whoever is making use of our company assets. 

Sophos Intercept X has a host of valuable features,  which is why we selected it. These include the prevention of lost data, device and web control, and the application level controls with the anti-malware feature. The anti-malware feature was key for us and we benefit from all these other attendant ones.

Features that should be improved in the upgrade involve the excessive consumption of the the solution's processor, RAM and resources. 

We have often encountered pain points, such as field users having insufficient resources at their disposal. Their system may offer, say, i3 processor or four GB of RAM, and become slow, owing to the large number of features. While it is okay that this results in the system slowing down, it remains a challenge for us, as our users and employees are complaining that it is becoming progressively slower.

In the next release it would be great to also see VPN integrated or in-built in the solution.

We have been deploying Sophos Intercept X for nearly two years. 

We have not expanded the solution. As nearly two-and-a-half years have elapsed, the number of users have already been added. We have not increased the number of users in the past year. There is no increase in increment planned for now but, perhaps, there will be in six months' time. 

As mentioned, we consider the solution's technical support to be good.

The initial setup was straightforward and easy.

Since prior to using Sophos Intercept X we were using the on-premises solution of Sophos Central, our use has exceeded two years.

The deployment took from five to ten days.

The licensing is annual, which means that we have already procured licenses for three years.

We are happy with the pricing across all Sophos products. Comparatively, the cost is very low.

Prior to going with Sophos Intercept X, we evaluated McAfee, Trend Micro, Seqrite and Symantec. 

Sophos Intercept X does not have any specific version. It started out on-premises but is now cloud-based. As such, we are using it on the cloud, meaning, Sophos Intercept X Advanced.

We use EDR for both solutions.

There are currently around 550 to 600 users making use of the solution across our company.

For someone contemplating implementing the solution who is looking for a single product containing many features, Sophos Intercept X is the best available. It has features like web, application, and device control, as well as DLP. For someone solely interested in an anti-malware solution, but without DLP, Sophos Intercept X would be so-so.

I would rate Sophos Intercept X as an eight out of ten. 

We primarily use the solution to protect our company from ransomware and malware attacks.

The product is very complete.

There are products that are technically stronger. However, this product has everything in one solution, which makes it a strong endpoint option. 

There are good functionalities for advanced incorporation and good ADI functionalities that work well specifically against dangerous strains of malware and ransomware.

Since 2015, Sophos is trying to integrate its products with synchronized security. The communication from UTM to the agent goes both ways. It allows the platform to gain a very high amount of data about the Endpoint's telemetry and to give the administrators a lot of visibility. A lot of other platforms cannot synchronize with other security ICT solutions and cannot guarantee the same visibility at all. 

The ADR functionalities feel like they aren't mature enough. It hasn't been a long time since Sophos has offered reproduction. Due to the fact that it's so young, it has fewer functionalities than other and more mature ADR solutions. 

Sophos would benefit from a cloud server implementation on top of the cloud provider (whether it's Google, Amazon, Azure, etc.). The solution is great, however, it's still intended for traditional off-cloud usage. It's focused on endpoint protection of the end-user. It's less targeted on servers, especially Linux or newer implementations that have microservices contained within the environment.

I've been using the solution for about five years now.

The stability is good. We haven't seen any issues that would make us believe it is unreliable. We haven't had crashes. I don't really recall bugs or glitches.

The solution really targets medium-sized enterprises. Therefore, it's not a problem to scale until it reaches 5,000 users. Most of the Italian market would fit into this category, and therefore, it works pretty well for most organizations here.

I can say that I'm happy with the level of technical support we've received so far. In my experience, they are quick. There also isn't a language barrier. There is an Italian support team, which means we can speak with them in Italian. It's always easier than trying to explain difficult problems in other languages. They are quite efficient so I'm quite satisfied.

I am a customer, however, I also have a partnership relationship with Sophos due to the fact that we are a security system integrator and post-security system integrator. That means we not only use Sophos, but we also propose it to our clients. 

I'd rate the solution nine out of ten.

I would recommend Sophos as one of the platforms to take into account when looking for a solution that would work for a mid-sized company. Whether it's the ideal solution or not depends on what objectives and goals the organization has. Those need to be taken into account when evaluating a potential solution.  

That said, generally speaking, I would recommend Sophos. If you compare the environment, the scope, objectives, and goals of the organization, you'll be able to decide if Sophos would be right for you.

I work with a number of Sophos products, mainly those managed through Sophos Central.

I provide general support for this solution, and my experience is with deployment and some configuration. I have been using the premium edition at home for more than a year, and have been dealing with training and support for approximately six months.

We are using this solution for cloud-based support, and using a cloud-based deployment.

We provide managed services to Sophos clients as part of our business offering.

The performance of this solution is good. This product does not overload the machine, even on relatively old hardware. It is a good experience in terms of CPU utilization, and how many of the cycles are going to the antivirus scanner.

This solution is easy to install, and it is flexible in terms of configuration.

The centralized management is a great feature for assigning certain policies to machines.

All of the features are very important for anyone who is supporting a large number of computers.

The price of this solution can be improved. The lesser the price, the more people will purchase it in the future, and it will become more popular and more widespread.

I have never seen the "Blue Screen of Death" based on interactions between Sophos and the operating system. Similarly, I have not seen the computer stuck, or frozen during the virus scanning process. My overall impression of stability is very good.

I would rate the technical support for this solution a nine out of ten.

This product works as expected. From the point of view of a Sophos Trainee and Sophos Support Specialist, I admire what this product is doing. It is flexible and the management console is easy to work with.

Overall, this product is doing fine and I have nothing to complain about.

My advice to anybody who is researching similar solutions is that if they are looking for something that is simple and reliable, then this is a good choice. There will be less effort from the local IT support, and they will have well covered and protected endpoints. If they are not willing to spend a lot of time designing policies, precisely tuning everything for maximum performance and protection, then Sophos is the best choice. With very little effort you have a fully functional and very secure system.

Sophos is the best in its class, although there are no perfect systems.

I would rate this solution a nine out of ten.

This product is primarily used for endpoint security.

The most valuable feature is the threat detection capability.

This solution is easy to configure.

The endpoint detection and response (EDR) technology has room for improvement because the information that it gives us to resolve our problems is poor nowadays. It's not sufficient.

I would like to see remote desktop support. For example, if you have a problem with your device, maybe the support team can log in and help to fix the problem using a remote connection.

I have been using Sophos Intercept X for the past year and a half, and have just renewed my subscription for another year.

Stability-wise, Sophos Intercept X is good. I have not experienced any bugs or problems with it.

The scalability is very good. We have 130 users.

I would rate the technical support and ten out of ten. They are perfect.

The initial setup is easy.

I deployed this product myself and the process took about two months.

My advice for anybody who is looking into implementing this product is that it is easy to implement, quick to deploy, and has a lot of tools to detect malicious behavior. I can recommend it to others.

I would rate this solution a ten out of ten.