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ESET Endpoint Protection Platform vs Intercept X Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
ESET Endpoint Protection Platform offers high ROI through efficient security on existing hardware, enhancing value and brand trust.
Sentiment score
6.1
Companies report mixed results with Intercept X Endpoint; some see strategic value in its cost-effective, robust network security enhancements.
I saw the return on investment with ESET Endpoint Protection Platform within months.
 

Customer Service

Sentiment score
7.0
ESET's customer support receives mixed reviews, praised for responsiveness yet criticized for regional inconsistencies and urgent support needs.
Sentiment score
6.5
Intercept X Endpoint support is praised for customer service but criticized for delays and lack of support in some regions.
Normally, I cannot give a ten for support of all brands, as it is not always possible to get full support from companies.
Technical support from Sophos is rated as nine out of ten, which represents high quality.
There are issues with onboarding technical engineers to resolve problems, which causes delays.
When you are in real deep trouble, you just want to get out of it; you don't need so many jargons.
 

Scalability Issues

Sentiment score
7.2
ESET Endpoint Protection is highly regarded for scalability, with flexible licensing and easy expansion for various organization sizes.
Sentiment score
7.5
Intercept X Endpoint is scalable, adaptable for various business sizes, highly rated by users, and suitable for SMBs and large enterprises.
In terms of scalability, I can rate it eight or nine out of ten.
Their support is phenomenal, offering quick assistance.
The tool's scalability is good, and I would rate it an eight out of ten.
 

Stability Issues

Sentiment score
8.2
ESET Endpoint Protection is stable and reliable, though installation can be challenging; user satisfaction remains high.
Sentiment score
8.0
Intercept X Endpoint is praised for stability and performance, with minor occasional issues, earning high user satisfaction ratings.
In terms of stability, I can rate it at nine out of ten.
In terms of stability, I would rate Intercept X Endpoint an eight out of ten.
To improve Intercept X Endpoint performance, upgrades in RAM and other system features are needed.
 

Room For Improvement

ESET needs improved automation, interface, EDR intelligence, integration, scalability, performance, support, documentation, compatibility, licensing, and AI features.
Intercept X Endpoint needs improvements in integration, performance, resource usage, support, mobile support, and third-party solution integration.
A lightweight version of ESET might be beneficial as many of our clients have older CPUs and RAM.
When we were using CrowdStrike, it used to detect and block pirated software, but ESET Endpoint Protection Platform is not doing that.
Extensive APIs to easily integrate our own systems with the platform for user configuration via their company portal.
There should be a profile where I can see what files Sophos is scanning.
Intercept X Endpoint's anti-ransomware capabilities failed us during a bad attack, and just because of our own backup policies, we could restore our normal operations.
Intercept X Endpoint sometimes slows down machines due to high CPU utilization and significant RAM consumption during scanning.
 

Setup Cost

ESET Endpoint Protection is competitively priced, valued by small businesses, though some find it slightly high compared to competitors.
Intercept X Endpoint offers flexible pricing with competitive, tiered licensing and payment options, seen as a smart security investment.
The pricing of ESET Endpoint Protection Platform is a bit high compared to other competitors.
I would rate ESET Endpoint Protection Platform a five for pricing on a scale from 1 to 10, where 1 is cheap and 10 is expensive.
The pricing of Intercept X Endpoint is a bit high.
I would describe it as economical, but not much cheaper than other solutions.
We pay for Sophos on a product by product basis, whatever we buy, whatever we use.
 

Valuable Features

ESET Endpoint Protection Platform offers lightweight, comprehensive malware protection with advanced features, intuitive management, and minimal system impact.
Intercept X Endpoint excels with AI-enhanced threat detection, anti-ransomware, centralized management, and integration for superior data security.
The best feature of ESET Endpoint Protection Platform is that I get all the details about which user is using it, how much time they spend on websites, and all related information.
Machine learning, especially through live detection, detects threats that are blocked based on reputation or sandbox detection.
The primary purpose is to protect computers from viruses and ransomware.
The stronger the AI/ML in an endpoint, the better the protection against unknown threats.
Intercept X Endpoint is the only endpoint security product I know that provides content filtering and application controls.
Intercept X Endpoint has been stable, and I appreciate the centralized management and the reporting feature.
 

Categories and Ranking

ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
17th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Advanced Threat Protection (ATP) (15th), Anti-Malware Tools (7th)
Intercept X Endpoint
Ranking in Endpoint Protection Platform (EPP)
12th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
107
Ranking in other categories
Endpoint Detection and Response (EDR) (13th), ZTNA (9th), Managed Detection and Response (MDR) (7th), Extended Detection and Response (XDR) (12th), Ransomware Protection (3rd)
 

Mindshare comparison

As of October 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of ESET Endpoint Protection Platform is 3.0%, down from 3.2% compared to the previous year. The mindshare of Intercept X Endpoint is 1.6%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Intercept X Endpoint1.6%
ESET Endpoint Protection Platform3.0%
Other95.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Manikumar David - PeerSpot reviewer
Faced with deployment challenges but benefits from detailed reporting and cost efficiency
CrowdStrike sits at the kernel level and we don't know how it's operating, but we get the message; however, ESET Endpoint Protection Platform sometimes has issues with policies where users complain about popping up notifications. When we were using CrowdStrike, it used to detect and block pirated software, but ESET Endpoint Protection Platform is not doing that. The blocking notification in ESET Endpoint Protection Platform comes in when it is installed from the user; it should not disturb them because we are in a domain environment, and sometimes users are not able to bypass or minimize many things they are facing. Additionally, it is not detecting pirated software, which could be a bug. I trust ESET Endpoint Protection Platform, and they should ensure that software with bugs are not getting through. While it is cheap, ESET Endpoint Protection Platform sometimes makes the computer run slower and takes backup, which affects system performance. If the price is low, ESET Endpoint Protection Platform is saving money, but time-wise, we face problems because when users have issues, we need to spend time rectifying them.
Suwandhi Suraweera - PeerSpot reviewer
Offers advanced filtering features and benefits from improved licensing and performance
There is a licensing issue with Intercept X Endpoint. Their licenses are user-based. Most of our customers use per device licenses, and they need per device licenses because they use one PC for multiple accounts. This creates a problem. There was one customer who complained about the slowness of PCs using Intercept X Endpoint. They use minor performance PCs, which causes their PCs to become slow.
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Top Industries

By visitors reading reviews
Comms Service Provider
15%
Computer Software Company
13%
Manufacturing Company
7%
Financial Services Firm
6%
Computer Software Company
16%
Comms Service Provider
8%
Manufacturing Company
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business67
Midsize Enterprise17
Large Enterprise21
By reviewers
Company SizeCount
Small Business72
Midsize Enterprise22
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for ESET LiveGuard Advanced?
I would rate ESET Endpoint Protection Platform a five for pricing on a scale from 1 to 10, where 1 is cheap and 10 is expensive.
What needs improvement with ESET LiveGuard Advanced?
The areas where ESET Endpoint Protection Platform could be improved include implementing single sign-on for the cloud environment, true multi-tenant options, and extensive APIs to easily integrate ...
What is your primary use case for ESET LiveGuard Advanced?
The main use case for ESET Endpoint Protection Platform is endpoint protection and blocking malware, making sure that the firewalls on the endpoints are correctly configured and allowing easy manag...
How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine learning are very valuable features. Crowdstrike Falcon also successfully prevents ...
What is your experience regarding pricing and costs for Sophos Intercept X?
I would describe it as economical, but not much cheaper than other solutions.
 

Also Known As

Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
Sophos Intercept X
 

Overview

 

Sample Customers

ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Flexible Systems
Find out what your peers are saying about ESET Endpoint Protection Platform vs. Intercept X Endpoint and other solutions. Updated: September 2025.
872,019 professionals have used our research since 2012.