Try our new research platform with insights from 80,000+ expert users

CylancePROTECT vs Intercept X Endpoint (Sophos) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
29th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Intercept X Endpoint
Ranking in Endpoint Protection Platform (EPP)
10th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
106
Ranking in other categories
Endpoint Detection and Response (EDR) (11th), ZTNA (8th), Managed Detection and Response (MDR) (7th), Extended Detection and Response (XDR) (11th), Ransomware Protection (3rd)
 

Mindshare comparison

As of July 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Intercept X Endpoint is 1.6%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Suwandhi Suraweera - PeerSpot reviewer
Offers advanced filtering features and benefits from improved licensing and performance
There is a licensing issue with Intercept X Endpoint. Their licenses are user-based. Most of our customers use per device licenses, and they need per device licenses because they use one PC for multiple accounts. This creates a problem. There was one customer who complained about the slowness of PCs using Intercept X Endpoint. They use minor performance PCs, which causes their PCs to become slow.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can manage all the threats and everything from a centralized dashboard."
"The solution is easy to deploy."
"CylancePROTECT is a fairly decent antivirus."
"Endpoints are protected in real-time without the need of a centralized server."
"The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background."
"The initial setup of CylancePROTECT is very easy."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"The solution runs in the background, and I do not need to care about it."
"The deployment is quick. It just depends on the environment and what you may be replacing."
"I like the way it goes beyond the office space. Being a cloud-based solution makes it very easy to manage your endpoints within the office. In this time of COVID, you can also very effectively manage people who are working from home."
"The Managed Detection and Response service provided by Intercept X Endpoint is highly valuable. With a team of 600-700 individuals monitoring systems, they swiftly respond to attacks, either informing us to isolate or directly removing threats. This full MDR service is especially recommended for sectors like finance, where data security is critical. The deep learning technology within Intercept X Endpoint enhances our security posture by analyzing behaviors and algorithms to differentiate between legitimate users and threats, effectively preventing attacks on our network infrastructure."
"The most valuable features of Sophos Intercept X are the ease of use and the policy options that are simple to understand. Overall, the protection is good."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"Technical support is responsive and adept."
"This solution can be used with any device, mobiles, desktops, or any appliances."
"Intercept X's smart prevention it's very good as so are its machine learning capabilities for troubleshooting channels and files."
 

Cons

"It is hard to manage."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"If they can add more features on top of their Persona feature that would be ideal."
"The solution’s user interface could be improved."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The user interface is outdated."
"The Data Loss Prevention module can be better. It should also have threat hunting capabilities."
"Intercept X needs more reporting and device management features, so I can get messages from PCs that let me know if I need to do something with them."
"I would like to have a built-in firewall, rather than having to integrate one."
"I recommend that Intercept X Endpoint should include a patch assessment feature. Various vendors offer virtual patching solutions, which could be a game-changer, especially for the financial sector where frequent service restarts are challenging. These solutions allow patching servers without the need for restarts. Incorporating these features into Intercept X Endpoint would enhance its effectiveness in securing endpoints and servers."
"It would be a value-add if they can include integration with other technologies or solutions, like Fortinet, Blue Coat, etc."
"The majority of our systems are MacBooks and their solution release cycle is slow to endorsing or support the MacBook's latest OS or hardware platform. For example, when Sophos macOS Big Sur version 11 was released, it took them a while to support this version of OS. A similar situation occurred when the MacBook M1 hardware CPU was released. They have not fully supported the native M1 CPU to this day. They need to speed up the solutions release cycle."
"The endpoint detection and response (EDR) technology has room for improvement because the information that it gives us to resolve our problems is poor nowadays."
"The customer service and support could be improved in regards to response time. It could be faster."
 

Pricing and Cost Advice

"The licensing part of the product is too expensive compared to other solutions in the market."
"The product cost is about $5, per user, per month."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"I think that the price we are paying is good for what it is."
"The monthly fee is $55 USD per user."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"The tool is not that expensive."
"Licensing fees are paid monthly."
"Customers need to pay for a license for Intercept X Endpoint based on the number of users and servers they have. The pricing is considered normal and not overly expensive."
"It is not very expensive but I don't have specific pricing details. The licensing is usually done on yearly basis."
"The solution requires an annual subscription."
"Licensing is based on the number of users. They give a discount for editors who are considered as important members. From what I know, Sophos products are not expensive. If you have a license extension, you just need to contact the editor or partner to change the mode of licensing or extend the license to cover more people."
"Compared to other solutions, such as CrowdStrike, we are most certainly happy with its pricing. We did a three year-business deal."
"The pricing is quite expensive compared to the rest. I would rate the pricing a four out of ten; one is expensive, and ten is cheap."
"Price-wise, it is good. Currently, we have a three-year plan."
report
Use our free recommendation engine to learn which Endpoint Protection Platform (EPP) solutions are best for your needs.
861,524 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
12%
Government
7%
Financial Services Firm
7%
Computer Software Company
18%
Manufacturing Company
7%
Comms Service Provider
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine learning are very valuable features. Crowdstrike Falcon also successfully prevents ...
What is your experience regarding pricing and costs for Sophos Intercept X?
I would describe it as economical, but not much cheaper than other solutions.
 

Also Known As

Blackberry Protect
Sophos Intercept X
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Flexible Systems
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Intercept X Endpoint and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.