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CylancePROTECT vs Intercept X Endpoint (Sophos) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Intercept X Endpoint
Ranking in Endpoint Protection Platform (EPP)
11th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
107
Ranking in other categories
Endpoint Detection and Response (EDR) (14th), ZTNA (9th), Managed Detection and Response (MDR) (8th), Extended Detection and Response (XDR) (12th), Ransomware Protection (4th)
 

Mindshare comparison

As of January 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.2%, down from 1.3% compared to the previous year. The mindshare of Intercept X Endpoint is 1.5%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Intercept X Endpoint1.5%
BlackBerry Cylance Cybersecurity1.2%
Other97.3%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
AM
IT Head at Dee Development
Has struggled to detect major threats but has offered basic protection over time
Intercept X Endpoint could learn from CrowdStrike in terms of overall performance and filtering because performance is most important, especially these days as Windows is getting buggier and buggier, which puts a huge load on the PC, and even with the most advanced CPUs and everything in place, it still lags in performance in so many places, thanks to Windows' clumsy design of these collaboration suites that make it extremely heavy on PC's resources. The interface of Intercept X Endpoint is quite old-fashioned. The Sophos interfaces, including for Intercept X Endpoint, are quite bad actually; to be very honest, even in UTM boxes, they are not great at all. You can hardly see a very small portion of windows while it's creating the firewall rules, and we have been complaining about this for quite some time, but there hasn't been any improvement on those grounds. Intercept X Endpoint's anti-ransomware capabilities failed us during a bad attack, and just because of our own backup policies, we could restore our normal operations; otherwise, if we had to depend on this solution, we would have been long dead because the infection was so bad, it couldn't even detect the infection. Intercept X Endpoint cannot handle zero-day attacks; in my experience, last year, we had this major issue with a malware attack, and it happened just because of our backup policies that we were able to recover without any support from Sophos, which just told us they would charge us some 1 Crore in rupees. Intercept X Endpoint should improve their implementation; things will never be perfect for the new world. This new world is always facing new kinds of attacks and new ways to compromise the system. They need to learn fast, implement fast, and sometimes redesigning the solution is the solution—not just patchwork. There was a time we used to love Sophos because of its fresh design and innovative thought. In my experience, when technical companies are led by MBA professionals, they lose their shine on the technical part and become more dependent on target sales; it turns into a marketing-centric operation that loses the technical focus completely.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"The non-daily requirement to update signatures is the most valuable feature. From a functional point of view, it is pretty spot on. For instance, we compared an algorithm from five years ago to today's algorithm, and it was 98% accurate. It has the ability to detect and mitigate. In the industrial environment that we work in, there's what we call OT versus IT. You are IT Central, but this is OT. Generally, we don't have the same level of skillset as IT individuals or IT professionals have. This particular product doesn't require you to be a computer scientist to be able to understand its proprietary algorithm and to be able to deploy, use, and work within it. It integrates well with a robust SIEM or SOAR solution, and it plays nice with others. We use other detection solutions like CyberX or site provision with Cisco, and it plays nice. That's one of the things we really liked about it."
"What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system."
"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices."
"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"It handles situations that the other threat management tools wouldn't find. It has worked well covering the weaker sides of the other products that we're integrating."
"The forensics within the solution are quite good. The ransomware mitigation is also impressive."
"I consider the heuristics to be most valuable, the fact that the solution does not work solely on signatures."
"One of the best features of Sophos Intercept is that it repairs without slowing down the system."
"The base product and the anti-malware feature are most valuable."
"Very stable solution."
"The solution has very good usability."
"The most valuable feature is the anti-ransomware capability. It's been helpful because we have been seeing a lot of information around what the ransomware hit."
"Intercept X helps with internal alerts, application access, and triggering support teams."
 

Cons

"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The user interface is outdated."
"The security scripting needs improvement. It needs deeper security for scripting."
"I would say one thing that they might need to bring in is protection for mobile devices."
"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"​It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"The initial deployment was quite complicated."
"The deployment part needs to be improved."
"It would be better if it can automatically generate a report for each and every user so that the users get to know the things that shouldn't be accessed from their PCs. It can have information about malicious and non-malicious sites so users are aware of them, and they don't access malicious websites. Such reports can be generated at the end of the day. We should also be able to get through to their support team quickly. Currently, it takes more than half an hour to get through to a technical person."
"The number one thing I would like is if their support could be a little faster and it would be a little easier to get a hold of support when you need them."
"We are not able to merge the sub-estates. If we create multiple sub-states and there may be instances where a user is in a different sub-state, it may not be possible for us to relocate that user from one sub-state to another through the console. We have to merge them manually which is not ideal."
"It has a performance hit on a local laptop. There's an agent installed and we are bothered a lot by it because it seems to be using a lot of computer resources."
"Intercept X Endpoint is a very heavy solution that consumes a lot of RAM and should be made lighter."
"The EDR could be improved, and perhaps the User Interface."
"Intercept X could enhance its support services, particularly in terms of response time and resource allocation."
 

Pricing and Cost Advice

"The product cost is about $5, per user, per month."
"The monthly fee is $55 USD per user."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"The tool is not that expensive."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"We would just add more if there are new users, but right now you just need one license for per user."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"Intercept X for endpoints is around $35 per user per year. The server version is $95 per server per year."
"Price-wise, it is good. Currently, we have a three-year plan."
"The solution offers both a three-year license and an annual license. I would rate the product's pricing a one out of ten."
"When you start going to the EDR technologies and the MTR, it is a little bit expensive. It's a very good technology, and obviously, you're going to pay for it, but the pricing could do a little bit of work."
"One can pay for the license annually, or at two and five year intervals."
"The price is pretty good."
"Licensing fees are paid monthly."
"I have found the price of Sophos Intercept X to be reasonable."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
Comms Service Provider
6%
Computer Software Company
14%
Comms Service Provider
8%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business72
Midsize Enterprise22
Large Enterprise22
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine learning are very valuable features. Crowdstrike Falcon also successfully prevents ...
What is your experience regarding pricing and costs for Sophos Intercept X?
Pricing of Sophos, including for Intercept X Endpoint, is okay; definitely, it is okay. We pay for Sophos on a product by product basis, whatever we buy, whatever we use.
 

Also Known As

Blackberry Protect
Sophos Intercept X
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Flexible Systems
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Intercept X Endpoint and other solutions. Updated: December 2025.
879,477 professionals have used our research since 2012.