Intercept X Endpoint Reviews

The primary use case is for protection. We sell this solution to our customers.

The most valuable features are the range and restriction. This is why our users choose Intercept X.

To be a perfect product, the price would have to be a bit better.

This solution is stable.

We haven't had any issues with Sophos Intercept X and we haven't had any complaints from our customers.

This solution is scalable.

We have one customer who is scaling quickly, increasing by ten to twenty users each month. We sell them new licenses, put them in their client central, and all they have to do is pull it out to their new devices. 

We have contacted Sophos technical support in the past, but not Intercept X.

For our customers, the deployment of Sophos Intercept X is easy and it's easy to manage.

The price is pretty good.

For my customers who do not want the range and restriction features, I instead recommend using Windows Defender.

I would recommend this solution if they want endpoint protection.

Always check the Sophos Central to make sure that the device is activated with the current updates and scanning.

Customers should log onto the portal to see if the scan has been updated.

I would rate this solution an eight out of ten.

The most valuable feature is the supervisory side of it where we can watch the throughputs and even the loading of the device, to see how much traffic is happening.

In terms of the site-to-site VPN elements, they tend to concentrate. It's quite simple when there are Meraki devices at both ends of the VPN but if there is another user at one end, on another device, it can be a bit tricky. So they could really simplify that process a bit.

So far, the solution has been very stable.

At the moment, we have no plans to expand further. We might in the next six months or so. I believe it will easily scale. We've just not gone into that yet but it looks promising. At the moment, we have around 50 users.

I've only had to deal with technical support in relation to site-to-site VPN problems. I did find them to be very helpful.

At the moment, we don't have ROI because we've been given a very generous period of trial for this machine, we've not had to actually spend any money so far. So, in terms of return of the investment, it's not really applicable at the moment.

In terms of advice, I would make sure that, in terms of capacity, to get the right version, to find the right level of device. MX64 is a fairly small business-scale device. We were a bit hesitant about going for that, given the scalability of it at that point. But, obviously, make sure that you go in with enough extra capacity to deal with any increases you have in traffic demand.

If you're setting up a VPN on the MX64, if both ends end up being a Meraki device, then it's simple to set it up. But when it isn't, it's a bit more complex. Eventually, it causes a lot of statistical information that they could provide if the devices are Meraki at both ends. If they could provide that same facility for setups where the network doesn't involve an MX64 or a Meraki device at both ends, that would be great.

I would rate this solution an 8 out of 10.

One of the best use cases involves synchronized security staff, which allows us to manage both the firewall and the anti-virus features from the cloud. They work in tandem with each other. So, if there is any threat detected by the endpoint, it communicates information concerning this change to the firewall. For that particular client, at the firewall, it can update all other endpoints into the network to check if the same threat is visible on any other machine. Then, corrective action can be taken collectively with a single click.

We have not encountered any issues involving the solution. A point in its favor is that it has not slowed down our systems, such as occurred with McAfee, Symantec or even Quick Heal. This has been a positive experience for us. Also, the synchronized security, in which things work with each other, provides us with a pretty automated remediation methodology which cuts down on much of the manual steps and workload. 

At present, the solution meets the needs of our business scale. Perhaps in the future, as we grow and face increased challenges, there would be a need to explore other options. 

We've been using Sophos Intercept X for around six months.

The solution is pretty stable. 

The solution is, indeed, scalable. As a cloud-based solution, it is all about scalability. 

We have yet to encounter a situation in which we had a need to call tech support. 

The solution is pretty straightforward and very easy to configure.

Installation took no more than two or three minutes. 

We, ourselves, are system integrators and we have a staff of around seven people, consisting of eight engineers and a person who is responsible for the accounts, meaning the support staff. 

One can pay for the license annually, or at two and five year intervals. 

The solution is cloud-based.

I would absolutely recommend this solution to others. So far, so good. 

There are roughly 25 people making use of the solution in our organization. 

I rate Sophos Intercept X as a ten out of ten. 

I consider the heuristics to be most valuable, the fact that the solution does not work solely on signatures.

We are considering switching from this solution as a result of the closer integration needed between the firewall systems and the EDR.

We are not talking about issues with the installation, documentation or interface, but with the existing combination between Sophos Intercept X and our firewalls. This is why we are considering other options. 

Moreover, the solution does not offer support for a legacy SAN. However, as this is a legacy issue, it will likely resolve itself eventually. 

I have been using Sophos Intercept X for close to 15 years.

The stability is fine. 

We have had no problems with technical support. 

The installation was fine. 

As I am not responsible for paying the bills I cannot comment on the pricing. 

I would never rate a solution as a ten out of ten, so I give Sophos Intercept X a rating of eight.

We find the app control and its threat protection to be the best features.

The app control in respect of the user interface could be improved, The choices offered for the on-premises and cloud-based platforms are the reverse of each other, such as the one responsible for allowing or denying access. This can be confusing initially, even though I later discovered that it is possible to set it back. 

We are happy with the solution's stability. 

The solution is scalable. We continue to add devices to the several sites we have on it without any problem.

I haven't had much cause to deal with technical support, although we sometimes require this concerning the email component, particularly in respect of the relay to Office 365. 

In our ten years we have not worked with another solution before using Sophos Intercept X. 

The initial setup was easy.

While I do not have much experience dealing with the price, we have been entitled to a substantial discount on the solution in our use of it as an educational tool. 

Our organization has 1,500 end-users making use of the solution.

We require four to five administrators.

The solution sufficiently satisfies one's standard needs, including those of antivirus and app control.

I rate Sophos Intercept X as an eight out of ten. 

This security solution covers most of the critical problems such as ransomware.

The most valuable features are ease of use and the GUI. The interface is very subjective. Personally, I am fine with it. However, some people don't like it. Generally speaking, I would say that it is easy to use.

They have a free version that is installed on mobile phones, which is very good.

The integration with my AP works well.

The price of this product should be reduced because it is a little high.

We would like to deploy across a variety of machines simultaneously through the network.

We have been using Sophos Intercept X for the past month.

So far, I haven't seen any bugs in this product, so the stability is good.

Scalability-wise, Sophos Intercept X is good. We have close to 100 users, who are mostly salespeople.

We have not engaged with technical support.

The initial setup is straightforward and not complicated. Deployment-wise, this solution is okay. It is easy to get the agents up.

One problem is that we want to know if there is a way to deploy the agent without going to every machine if I am upgrading from another product. Locally, I have to go machine by machine to complete the installation.

We deployed by ourselves.

My advice for anybody who is considering this product is that if you want ease of use for a good price, and something that addresses most of the endpoint protection needs, then this is the best solution to implement.

Generally, I like this product compared to other endpoint solutions and I don't have many complaints. The vendor just has to keep it up or continue to improve. That said, it cannot stop every virus so it is not perfect.

I would rate this solution a nine out of ten.

We use this solution for endpoints and a firewall.

The most valuable feature is the AI functionality. 

It really does intelligent scanning to know if it really is a threat or not. 

This is really good because it's applicable to zero-day threats. 

The engine that is behind the Intercept X is really good because it has AI in-built.

The UI, the user interface it's really simple and straightforward.

The management is quite simple. it is backed up on the cloud. From the cloud, you can manage all of your devices through the firewall, including the endpoint solution and the email solutions. They are all managed in one panel. 

It's a straightforward product. I don't see anything that they can change.

One of the best parts of Sophos is manageability. You will find in the organization you just have one portal where we just manage all of the devices in one place. 

It's very simple. You just run an agent with the machine that communicates with the cloud portal. it is very simple to manage.

When comparing the security, I feel that Fortinet has more features as compared to Sophos Intercept X. As such, the feature set needs improvement. They should offer more with the firewall.

For example, Fortinet has a web application, it has application control, it has antivirus, and it has anti-malware. It offers many features.

Sophos is a bit behind when it comes to the features of the firewall itself.

The security is good but the feature set is limited.

They can up their marketing strategies. They need to increase their marketing efforts.

I have been using Sophos Intercept X for one year.

We are using the latest version.

It's a very stable product.

It's a scalable solution.

We have 100 users in our organization.

We have plans to continue using this solution.

Technical support is very good.

I was using Kaspersky for endpoints. I changed back because Kaspersky was using too many resources on my machine. Also, I changed because of the complexity.

The installation was straightforward.

It took a day and a half.

The deployment for a medium enterprise can be done by one engineer unless they are deploying several appliances.

I implemented this solution myself. We did not use an integrator or vendor.

Licensing costs are not expensive.

They have the hardware for different products, different appliances for different specifications.

Sophos bought Cyberoam. People who were Cyberoam customers needed to migrate to the Sophos platform. They could migrate to the Sophos platform while they were still on the Cyberoam product or the Cyberoam appliances. 

You can see the kind of work that went back into backward compatibility of the Sophos platform to the Cyberoam platform. 

People could actually migrate from that Cyberoam to Sophos, and their licenses as well.

Overall, I am perfectly satisfied with the product. I have no complaints.

I would definitely recommend Sophos Intercept X to others who are interested in using it.

I would rate this solution an eight out of ten.

We primarily use the solution to protect our company from ransomware and malware attacks.

The product is very complete.

There are products that are technically stronger. However, this product has everything in one solution, which makes it a strong endpoint option. 

There are good functionalities for advanced incorporation and good ADI functionalities that work well specifically against dangerous strains of malware and ransomware.

Since 2015, Sophos is trying to integrate its products with synchronized security. The communication from UTM to the agent goes both ways. It allows the platform to gain a very high amount of data about the Endpoint's telemetry and to give the administrators a lot of visibility. A lot of other platforms cannot synchronize with other security ICT solutions and cannot guarantee the same visibility at all. 

The ADR functionalities feel like they aren't mature enough. It hasn't been a long time since Sophos has offered reproduction. Due to the fact that it's so young, it has fewer functionalities than other and more mature ADR solutions. 

Sophos would benefit from a cloud server implementation on top of the cloud provider (whether it's Google, Amazon, Azure, etc.). The solution is great, however, it's still intended for traditional off-cloud usage. It's focused on endpoint protection of the end-user. It's less targeted on servers, especially Linux or newer implementations that have microservices contained within the environment.

I've been using the solution for about five years now.

The stability is good. We haven't seen any issues that would make us believe it is unreliable. We haven't had crashes. I don't really recall bugs or glitches.

The solution really targets medium-sized enterprises. Therefore, it's not a problem to scale until it reaches 5,000 users. Most of the Italian market would fit into this category, and therefore, it works pretty well for most organizations here.

I can say that I'm happy with the level of technical support we've received so far. In my experience, they are quick. There also isn't a language barrier. There is an Italian support team, which means we can speak with them in Italian. It's always easier than trying to explain difficult problems in other languages. They are quite efficient so I'm quite satisfied.

I am a customer, however, I also have a partnership relationship with Sophos due to the fact that we are a security system integrator and post-security system integrator. That means we not only use Sophos, but we also propose it to our clients. 

I'd rate the solution nine out of ten.

I would recommend Sophos as one of the platforms to take into account when looking for a solution that would work for a mid-sized company. Whether it's the ideal solution or not depends on what objectives and goals the organization has. Those need to be taken into account when evaluating a potential solution.  

That said, generally speaking, I would recommend Sophos. If you compare the environment, the scope, objectives, and goals of the organization, you'll be able to decide if Sophos would be right for you.