We use Sophos Intercept X to protect the endpoint devices in our organization, such as PCs and MacBooks.
Useful web filtering, effective URL sanity checks, and excellent support
Pros and Cons
- "The most valuable feature of Sophos Intercept X is a web filtering and URL sanity checks. Overall the solution is well balanced with all its features."
- "The majority of our systems are MacBooks and their solution release cycle is slow to endorsing or support the MacBook's latest OS or hardware platform. For example, when Sophos macOS Big Sur version 11 was released, it took them a while to support this version of OS. A similar situation occurred when the MacBook M1 hardware CPU was released. They have not fully supported the native M1 CPU to this day. They need to speed up the solutions release cycle."
What is our primary use case?
How has it helped my organization?
Sophos Intercept X is a full package. It's more than only an antivirus solution to find the malicious code. We also use it to filter malicious websites and detect applications that have been outlined in our corporate policy.
What is most valuable?
The most valuable feature of Sophos Intercept X is a web filtering and URL sanity checks. Overall the solution is well balanced with all its features.
What needs improvement?
The majority of our systems are MacBooks and their solution release cycle is slow to endorsing or support the MacBook's latest OS or hardware platform. For example, when Sophos macOS Big Sur version 11 was released, it took them a while to support this version of OS. A similar situation occurred when the MacBook M1 hardware CPU was released. They have not fully supported the native M1 CPU to this day. They need to speed up the solutions release cycle.
The majority of our systems are Apple-based, this issue is more noticeable on the Apple platforms.
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Intercept X Endpoint
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For how long have I used the solution?
I have been using Sophos Intercept X for approximately two years.
What do I think about the stability of the solution?
The stability or performance of Sophos Intercept X is good. However, sometimes users have needed to have their configuration fine-tuned to allow better performance.
What do I think about the scalability of the solution?
We have approximately 50 users using this solution.
We use Sophos Intercept X extensively and we use everything the solutions offer.
How are customer service and support?
The support I have experienced from Sophos Intercept X was great.
I would rate the support from Sophos Intercept X a five out of five.
Which solution did I use previously and why did I switch?
I have used other solutions other than Sophos Intercept X in other organizations but it has been over two years ago.
How was the initial setup?
I have been using Sophos Intercept X for over two years, in the beginning, the initial setup was straightforward but because they do not fully support the Apple platform, or they're pretty slow at supporting the Apple platform, the latest version supporting Apple is a little bit cumbersome to use. You need to walk the user through the process with some specific instructions or help the user directly. It's not as easy as it used to be.
I would rate the implementation process of Sophos Intercept X a four out of five.
What about the implementation team?
We did the implementation of Sophos Intercept X in-house.
I do the maintenance of the solution. We are a smaller company and I am sufficient for the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
I have found the price of Sophos Intercept X to be reasonable.
What other advice do I have?
I would advise others that they have to look at their environment to determine if this solution would be best suited. Sophos Intercept X for a small business that has a mix of PCs, MacBooks, and has the need for multiple security controls, this tool fits us well. For different environments, the organization might need other or additional tools. For example, if they may need threat protection. There are different vendors that may have an edge in certain areas than Sophos Intercept X has. For us, we need a balanced, multi-pronged approach for securing in our environment, Sophos Intercept X works well.
I rate Sophos Intercept X an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pre-sales manager at National Information Technology Company
Complete solution, scales well, is reliable, has competitive pricing, and has excellent technical support
Pros and Cons
- "It is one of the best in terms of technicality."
- "If we can lower the price, it will be fantastic because it will generate more revenue for us."
What is our primary use case?
It's an endpoint, which means it's an antivirus that you must install on your server, laptop, or customer PC. As a result, it can be on-premises for Windows or Linux. You can also install this endpoint if you host a server on that cloud.
This is a sophisticated antivirus with numerous features. It has AI, (Artificial Intelligence), it can stop viruses, malware, and ransomware, as well as protect the PC you are using, the server you are using, and all of your workstations.
Intercept X has versions, such as Intercept X, Intercept X Advanced, and Intercept X Advanced with XDR. It requires a long technical explanation, but in brief, it can protect you from being attacked or hacked, because it protects the OS, your operating system, from being compromised.
What is most valuable?
It's a complete antivirus solution that has everything in it.
It is one of the best in terms of technicality.
What needs improvement?
If we can lower the price, it will be fantastic because it will generate more revenue for us.
For how long have I used the solution?
We have been working with Sophos Intercept X for the past eight years.
What do I think about the stability of the solution?
Sophos Intercept X is a stable product.
What do I think about the scalability of the solution?
It's a scalable product. You can deploy 100, or you can deploy one, or even 1,000. It is very scalable.
We have 30 customers and each customer has a different number of users. Some clients have hundreds of Intercept X, some have 50, and yet others have 10. As a result, it is dependent on the company. It depends on the number of computers they have. We have a wide range. One of the clients has 800 users, which is a ministry.
How are customer service and support?
I don't have any issues with the technical support.
Both the Dubai and UAE teams regularly check in with us to see how we're doing and if we require any assistance. They are constantly monitoring the GCC region. They are doing an excellent job.
Which solution did I use previously and why did I switch?
We have other solutions such as Kaspersky, and Heimdal.
How was the initial setup?
The setup is simple and straightforward. However, you must have at least an operating system that supports it, if not the most latest version of Windows. I don't mean XP or Vista, but something that is already supported, because Microsoft doesn't even support all of the operating systems. As a result, you won't be able to use it on Windows XP or Windows 7. It must be a current operating system, such as Mac, Linux, or Windows.
If you have a small environment, you need one person to maintain it. If you have a large environment, you need two or three. It really depends on when you want to complete it. If for example, you have a building and you want to build it in one year, you will need 20 to 40 people to maintain it.
If you have a building that you want to be built within 10 years, you can have two to maintain it. It all depends on the environment, the customer, and the deadline set for the project's completion.
What's my experience with pricing, setup cost, and licensing?
It is an annual subscription, rather than a monthly one. It's paid annually.
You can pay monthly, but most of our customers choose annual subscriptions because they are less expensive.
It could be less expensive. We would be grateful because there are cheaper antivirus solutions and cheaper endpoint solutions on the market, but they do not have the same features. We defend Sophos to our customers and explain why they should choose Sophos.
There are also products that are more expensive on the market. Sophos is not the cheapest, and it is not the most expensive. It's in the middle.
What other advice do I have?
We deploy all Sophos products.
I would definitely recommend Sophos Intercept and Sophos Intercept X, as well as Sophos Intercept X Advanced and other variants to our customers, this is what we do. We do this for current customers who do not have Sophos and show them the difference and benefits.
Sophos Intercept X is managed from the cloud. Today, 10 years back, seven years back, or eight years back, you had to have a server to control the Intercept X.
We haven't had any issues. We have other antivirus solutions, but this is the best-selling product so far.
Many customers who had been hacked had abandoned their previous antivirus, and we deployed Sophos Intercept Advanced with XDR for them, including ministries and the public sector in Kuwait.
Because everything is in the cloud, you can manage your deployed Intercept X from a single console. As a result, my score is 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
Intercept X Endpoint
October 2024
Learn what your peers think about Intercept X Endpoint. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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Beneficial central endpoint view, simple configuration, and good security
Pros and Cons
- "The most valuable features of Sophos Intercept X are the minimal configuration needed for the end user and the central view of all the endpoints. There are plenty of tools to control and manage the endpoints. Additionally, there is the capability of connecting the endpoint to the CLI."
- "The graphical interface could improve. Additionally, adding less expensive mobile device support would be helpful. Other solutions have this feature."
What is most valuable?
The most valuable features of Sophos Intercept X are the minimal configuration needed for the end user and the central view of all the endpoints. There are plenty of tools to control and manage the endpoints. Additionally, there is the capability of connecting the endpoint to the CLI.
What needs improvement?
The graphical interface could improve. Additionally, adding less expensive mobile device support would be helpful. Other solutions have this feature.
For how long have I used the solution?
I have been using Sophos Intercept X for approximately three years.
What do I think about the stability of the solution?
There are minor scalability elements that could improve. However, overall it is good.
I rate the stability of Sophos Intercept X a seven out of ten.
What do I think about the scalability of the solution?
We do not have too many workstations, we have approximately 300 and we have not had an issue with the scalability. However, if there were more workstations there could be some issues.
I rate the scalability of Sophos Intercept X a seven out of ten.
How are customer service and support?
We had support but it was through local support vendors. It could improve.
I rate the support from Sophos Intercept X a five out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Comodo and it is a good solution. When the agents are installed on the endpoints it provides inventory management. However, in Sophos Intercept X it is possible but you need to export and do it manually. The Comodo solution has better email, asset, and website management capabilities. Overall, Sophos has good security when compared to other solutions.
What's my experience with pricing, setup cost, and licensing?
The price of Sophos Intercept X is expensive. The license is paid on an annual basis. There are extra features that can be added depending on the endpoints. The solution is priced twice as much as the Comodo solution.
What other advice do I have?
We have recently moved to a less expensive solution, which was half the price.
I rate Sophos Intercept X an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at a manufacturing company with 51-200 employees
Useful central management, fantastic technical support, and priced well
Pros and Cons
- "The most valuable feature of Sophos Intercept X is cloud management."
- "Sophos Intercept X could improve on its setup process. They could make it easier to have a baseline set up for the system, or at least provide more understanding of what the baseline is when you first install it. This could be a matter of lack of training on my part, but it's difficult to receive training on solutions that are not Cisco. Cisco is the only vendor with classes or courses."
What is our primary use case?
We use Sophos Intercept X on all of our end-user PCs and servers.
What is most valuable?
The most valuable feature of Sophos Intercept X is cloud management.
Sophos Intercept X used to be managed through the Sophos UTM, and they moved it. They moved the endpoint security strictly to the cloud, and it is a lot better that way it is more functional. Before all it did was download the software. Now that we have full management of the clients, you can easily update them remotely. There's a lot of additional policy functionality that was not there before. However, sometimes a little too much, but not as much as a solution, such as Cisco.
For how long have I used the solution?
I have been using Sophos Intercept X for approximately six years.
How are customer service and support?
Sophos technical support has always been fantastic. I've never had an issue, they have been great, and they are tremendously helpful. They are very hands-on, and they dive in to help to fix your problem if you need them to.
Which solution did I use previously and why did I switch?
I have used many other solutions, such as Cisco.
When comparing Cisco to Sophos Intercept X, Cisco solutions are more difficult.
How was the initial setup?
Sophos Intercept X could improve on its setup process. They could make it easier to have a baseline set up for the system, or at least provide more understanding of what the baseline is when you first install it. This could be a matter of lack of training on my part, but it's difficult to receive training on solutions that are not Cisco. Cisco is the only vendor with classes or courses.
When we set it up, we made very few changes from the baseline setup, and mainly that's to allow other software to operate. Sometimes the endpoint security software interferes with your software that needs to be running in addition to the bad software. You have to set up and configure the software and the policies to allow for the software you want to operate.
What about the implementation team?
We typically have one person that does the implementation and maintenance of Sophos Intercept X.
What's my experience with pricing, setup cost, and licensing?
The cost of Sophos Intercept X is reasonable.
I would rate the price of Sophos Intercept X an eight out of ten.
What other advice do I have?
I would recommend others to try the solution, we have had a very good experience with it.
I rate Sophos Intercept X a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Information Security at a manufacturing company with 1,001-5,000 employees
Easy to set up and stable but lacks responsive technical support
Pros and Cons
- "The initial setup is pretty straightforward."
- "They don't have the full stack of offerings as compared to the other competitive products that we see."
What is our primary use case?
We are using Sophos as an endpoint protection solution.
What is most valuable?
It's too early for me to really evaluate the solution at this company, as I've only been at the organization for a month. That said, I have used Sophos before.
So far, the protection aspect seems to be good.
I have used Sophos in my previous job and it has been a stable product.
The product scales well.
The initial setup is pretty straightforward.
What needs improvement?
The challenge with Sophos is whenever there's an escalation to a level 3 or level 4 or a certain kind of important issue, or if you want to reach out to the leadership, it's difficult to do so.
They don't have the full stack of offerings as compared to the other competitive products that we see.
For how long have I used the solution?
While I've only been at the organization for about one month, it's my understanding that the company has been using the solution for about a year.
What do I think about the stability of the solution?
The solution is stable. From what I have witnessed, it doesn't crash or freeze and there are no bugs or glitches. Historically, the performance has been good and I've found it to be reliable.
What do I think about the scalability of the solution?
The solution is very scalable. If a company needs to expand it, it can do so. It's not a problem.
We have about 5,000 users on the solution currently.
How are customer service and technical support?
The support on offer isn't ideal. In terms of the support on offer, for example, if there was a zero-day kind of attack or something, the turnaround time that Sophos offers is not acceptable. They should improve their responsiveness. We are not 100% satisfied.
I've only been at this company for one month and have yet to contact technical support on behalf of this company.
How was the initial setup?
The installation process is very simple and straightforward. It's not overly complex or difficult. A company should have any issues handling deployments.
Which other solutions did I evaluate?
Currently, we are considering other solutions and may move away from this product.
What other advice do I have?
We're just customers and end-users. The company does not have a business relationship with Sophos.
I cannot speak to the exact version of the solution we're using. My understanding is that we are on whatever the latest version is.
I'd rate the solution at a seven out of ten.
I wouldn't recommend the solution at this time as we are considering going to another solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at Finlays
Cloud-based, very stable, and makes it very easy to manage your endpoints
Pros and Cons
- "I like the way it goes beyond the office space. Being a cloud-based solution makes it very easy to manage your endpoints within the office. In this time of COVID, you can also very effectively manage people who are working from home."
- "I have not done it, but integrating it with authenticating the users on the Windows system looks a bit complicated to me. It could be because I don't understand it."
What is our primary use case?
We mainly use it on our endpoints. We use it for Windows machines and laptops. They have a server version for the servers.
What is most valuable?
I like the way it goes beyond the office space. Being a cloud-based solution makes it very easy to manage your endpoints within the office. In this time of COVID, you can also very effectively manage people who are working from home.
What needs improvement?
I have not done it, but integrating it with authenticating the users on the Windows system looks a bit complicated to me. It could be because I don't understand it.
Its installation takes a bit longer for each of the vendors. I don't know whether it is because of the internet connection. I don't know if it is just for me or it is the same for every other user.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is very scalable. There are around 120 users and devices.
How are customer service and technical support?
I have never contacted them about this new product. I used to contact them before, and I don't have issues with their technical support. They respond, and their response is good.
Which solution did I use previously and why did I switch?
We were previously using Sophos Central. It was on-premises, so we migrated from that solution to this solution. It is pretty much the same thing that we were doing before, but now it is cloud-based.
How was the initial setup?
A new device installation is very easy. During installation, when you download the installation file from the web, the registration works so well, but the installation takes a bit longer for each of the vendors. I don't know whether it is because of the internet connection. It looks like it is the web installer that takes longer. I don't know if others have experienced the same issue.
We also had a few challenges during migration. Because we were doing a migration of the site, we wanted just to maintain what we were doing before.
What about the implementation team?
We did it ourselves. I'm part of a larger group, and my colleagues had done its implementation.
What's my experience with pricing, setup cost, and licensing?
We have bought a three-year license.
What other advice do I have?
I would very much recommend this solution. I would rate Sophos Intercept X a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Senior Expert at Wafaassurance
Analyzes APTs and the endpoint behavior and provides detailed information
Pros and Cons
- "It provides a feature for scanning and analyzing endpoints, which is a value-add for our infrastructure. With the advancements in the Advanced Persistent Threats (APTs), Sophos Intercept X analyzes an APT and the behavior of the endpoints. It then gives us a detailed dashboard with more information about the endpoints and their security and risk level. While deploying Sophos Intercept X, we identified a lot of vulnerability and risky endpoints that our previous solution didn't cover, which proved that this solution is the best."
- "It would be a value-add if they can include integration with other technologies or solutions, like Fortinet, Blue Coat, etc."
What is most valuable?
It provides a feature for scanning and analyzing endpoints, which is a value-add for our infrastructure. With the advancements in the Advanced Persistent Threats (APTs), Sophos Intercept X analyzes an APT and the behavior of the endpoints. It then gives us a detailed dashboard with more information about the endpoints and their security and risk level.
While deploying Sophos Intercept X, we identified a lot of vulnerability and risky endpoints that our previous solution didn't cover, which proved that this solution is the best.
What needs improvement?
It would be a value-add if they can include integration with other technologies or solutions, like Fortinet, Blue Coat, etc.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have 250 users in our company.
How are customer service and technical support?
Sophos technical support is very helpful. There are many ways to contact them. When I worked with Cyberoam, in the console, you can directly contact technical support through chat. A consultant joins the chat, and you can give them the control to your appliance to verify the configuration and do other checks and troubleshooting for resolving your issue. This is a strong point in Sophos technologies.
Which solution did I use previously and why did I switch?
We migrated from Kaspersky to Sophos Intercept X. While deploying Sophos Intercept X, we found a lot of vulnerability and risky endpoints that Kaspersky didn't cover.
How was the initial setup?
The initial setup is not complex. The deployment and testing took us one month.
You start by deploying the server, and then you can install or deploy an endpoint. There are many ways to deploy endpoints. A roaming user can use just the email with the link, or the support team can move the endpoint or assist the user by phone.
What about the implementation team?
We had consultants. For implementation, I coordinated with a consultant from Atos and a consultant from Sophos. Atos is our infrastructure manager and service provider.
What's my experience with pricing, setup cost, and licensing?
Licensing is based on the number of users. They give a discount for editors who are considered as important members. From what I know, Sophos products are not expensive. If you have a license extension, you just need to contact the editor or partner to change the mode of licensing or extend the license to cover more people.
What other advice do I have?
I would recommend using this solution. It is an antivirus and anti-ransomware solution. It has many functions and features. Antivirus is its major feature. The anti-ransomware module is its advanced function.
It has been a good solution so far. It has a very good score in NSS Labs, which is a laboratory that tries and tests all security solutions and gives them a scoring. Many other companies have also started to deploy this solution.
We plan to continue using Sophos solutions. I am in touch with new users, and they appreciate this solution. We have a meeting tomorrow with Sophos to share with our technology roadmap and choose the new technologies to deploy in our company. We will do a proper proof of concept of the solution to evaluate technical aspects, technical features, offerings, limitations, and strong points.
I would rate Sophos Intercept X a nine out of ten. It is a good product.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Engineer at Excel Technologies ltd
User-friendly, easy to configure, and offers flexible policies
Pros and Cons
- "The dashboard is user-friendly."
- "I'm not clear on what features need improvement. Everything is mostly fine."
What is our primary use case?
We're creating a software center. I just install the Sophos engine software and make the policies, like threat protection policies, for example.
What is most valuable?
The configuration is quite useful. All of our events are managed centrally from Sophos. We can manage security from there.
Policies are flexible and very user-friendly. The dashboard is user-friendly as well.
It is simple to set up.
The solution is stable.
It is not overly expensive.
What needs improvement?
I'm not clear on what features need improvement. Everything is mostly fine.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
It's a very light application and very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We're a partner, and a lot of our clients are on this solution.
The last client we deployed for had 4,000 users. However, each company differs in terms of the number of users.
Which solution did I use previously and why did I switch?
We also deal with Trend Micro.
How was the initial setup?
The setup is straightforward. It is not overly complex or difficult.
The deployment was pretty quick. You just have to set up the policies. Depending on the additional policies you have to set up, it may take longer.
What about the implementation team?
We are able to deploy the solution for our clients. I've worked on various deployments for clients.
What's my experience with pricing, setup cost, and licensing?
The pricing varies. It's different from client to client, depending on their environment and needs. It's not overly expensive.
What other advice do I have?
We're Sophos partners.
I'd 100% recommend the solution to potential users. It's great for protecting devices and offers great security. There are a lot of malicious threats online right now. Companies need to protect themselves, and Sophos can help.
I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer:
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