Intercept X Endpoint Reviews

The solution is used to protect organizations from malware and phishing emails.

The solution is very useful. The product protects an organization from known and unknown threats. A dedicated team monitors the solution 24/7 to protect it from unknown threats. It is very good for protection from cyber threats. The product is user-friendly.

The product’s DDoS and AI features must be improved.

I have been using the solution for around six to nine months.

We haven’t faced any issues with the tool’s stability.

The tool is scalable.

The technical support is very good.

Positive

I have also used Cisco, Palo Alto, and Trend Micro. Intercept X provides prompt service. It has user-friendly dashboards. We are able to meet our client’s expectations well.

The initial setup is very easy. Customers choose the product because it has a user-friendly dashboard. It is not complicated. It is easy to understand. To deploy the tool, we install it in the client’s server and enable the policies they require, like USB filtering, URL filtering, and web control traffic. The customers have their own DLP methods. We enable it as per the requirements. Our service team is involved in the deployment process. It takes 40 to 60 minutes to deploy the tool. It is easy to maintain the product.

The solution’s pricing is good.

I would recommend the product to others. Overall, I rate the solution an eight out of ten.

I use the solution for endpoint security.

Overall, it is a good product. The solution's performance, integration, and customization features are okay, in my opinion.

Compared to Kaspersky, some points, like application lists, are missing. So, we should have the option for listing all the applications that are installed on the client's side. I would like to see future improvements related to the aforementioned point.

I have been using Sophos Intercept X for three years. Also, I am using the solution's latest version. I am an end user of the solution.

I rate the solution's stability a seven out of ten. Stability-wise, we had issues with some clients which had to be dealt with manually. The issue was with that installation part.

There are around 100 users in my company using the solution. Scalability-wise, I rate the solution an eight out of ten.

We were able to solve the solution's installation-related issues within a few hours, so we did not have to contact technical support. We didn't face any issues that prompted us to contact support. I rate the technical support an eight out of ten.

Positive

We were previously using Kaspersky. We switched to Sophos Intercept X due to compliance issues.

The solution's initial setup process was straightforward.

The solution is deployed on a cloud that belongs to Sophos. Per machine, the deployment process may take around ten minutes.

The solution's maintenance can be done by one person who can be an administrator.

Though I haven't seen a direct ROI using the solution, since it's an antivirus, it restricts viruses.

There is a yearly payment to be made. For each client, it costs around 15 dollars. There are no additional costs besides the licensing price we pay to use the solution.

I can recommend the product to those planning to use it. I rate the overall solution a seven out of ten.

This product is basically used for detecting ransomware. It will monitor all of the ransomware threats. Since the first ransomware attack happened in 2017, WannaCry, it has been a global threat. It is a vulnerability that is impacting a lot of devices and computers in the network.

Ransomware threats have been identified as one of the first priorities in the entire info security segment. Information security consists of various things including endpoint detection, threat detection, and then your SIEMs like QRadar or ArcSight.

At the early point of detection, Sopho is going to stop the ransomware. The question that has been there since 2017 is how it will identify the ransomware and how does it stop the attack from happening to the network. WannaCry was the first large ransomware attack, which has impacted various regions and is a very high severity threat. Since then, a lot of things have been lined up for mitigating the risk, like WannaCry.

improved considerably

Machine learning is used to detect the threat and it does so by prioritizing the suspicious activities. There is no human intervention in some cases, which is the trend that is happening with most of these products. High-end products and sophisticated products include machine learning capabilities for detecting the threats.

There are hackers who hack the artificial intelligence component using artificial intelligence itself. These sophisticated hackers are using AI capabilities, and the problem is that with no human intervention, machine learning can be defeated. The consequence is that somebody still has to keep watch and monitor the detection from the threat scanning.

Better protection in the endpoint, server, and mobile is needed. Those three areas should be fully protected. It should stop ransomware from installing, it should stop it from deploying, and it should also block unauthorized file encryption. In summary, it should have more protection, better detection, and better response.

We have been using Sophos Intercept X for more than two and a half years.

Sophos Intercept-X is a stable solution and we plan to continue using it in the future.

This is a scalable product and we have more than 7,500 devices connected to the network.

The technical support is 24x7 and it is good. They have different points of contact within the support regions like India, Singapore, and various other regions.

We have Sophos running in parallel with Sophos Cloud, in some of the regions.

The initial setup is quite simple and it will take a couple of hours.

I and my team deploy and maintain this solution. The deployment happens on the cloud.

This is a good solution but that said, there are breaches that are happening, and they are happening using AI. So, the attackers are also that sophisticated and it means that somebody has to sit and do the human check as well.

Ultimately, what happens is that the threats are found, and then the response action is taken based on the outcome of all these steps.

This is a product that I can recommend to others. The DR has better capabilities, as it's powered by machine learning.

I would rate this solution a seven out of ten.

The main use cases of this solution are for protection from ransomware and malware. Although we don't have EDR because of its high cost, we do have the capability to filter the website. Our use case is more about capturing crypto and the like that can encrypt files. I'm a system administrator and we are customers of Sophos. 

I've found that the most valuable feature is the anti-virus that captures malicious threats and the next generation firewall which is more aggressive in terms of not only looking for viruses, but also for SaaS and the movement of equipment. If something strange comes up we're automatically notified and it's either blocked or quarantined. It enables you to prevent future viruses and enables us to inform the user of malicious websites they have visited.

To date, we haven't had any incidents related to viruses or any types of attacks and we barely get any false positives. It's good to know that any malicious anti-virus detected is automatically blocked, although it makes things more difficult for our IT department.

There is an issue when deploying on cloud because it needs to be done manually. For an enterprise company that can have 10,000 or even 50,000 end users, it's a lot to deploy manually. An additional feature they might include would be the ability to control the lockdown on hardware; to control all the entry points such as a USB, a camera or any external storage. 

I've been using this solution for three years. 

I think this solution is stable. It doesn't allow you to do anything that may cause a problem. If you try to download something that is prone to hacking, the solution won't allow it. It's important to use the admin lock to prevent malicious programs being downloaded. It's good at preventing remote users from downloading malware. 

The solution is very scalable because they don't generally deal with small size office deployments of 10 or 15 users. The solution can scale to 100,000 or even up to 200,000 users.  

Initially we didn't have phone support, but now it's part of the enterprise portfolio which we have. We only use the support if we have an issue with the server. It's the benefit of the cloud, there are no concerns about the server whereas on-premise you need to synchronize your server or upgrade the new version to get those features.

We migrated from Symantec enterprise to Sophos and SentinelOne. The approach is the same for all of them. 

Initial setup for the cloud is very straightforward because it's managed by the company. It's just a matter of downloading the agent and installing to your end point. The on-premise implementation is more difficult, particularly if you're not familiar with it but the support is very helpful. I believe there's a way to roll out without the need to visit individual users. I believe they integrate with an active directory, and then post from there. Deployment time depends on availability of the user's desktop or and/or laptop. If it's on premise, you can push that one, it would take less than 15 minutes. To deploy in a company would take less than a month. 

If you start with the standard solution, move to Intercept X, and then go to the EDR version, it's almost double the price in comparison to other vendors. It's a choice for any company. Check Point's SandBlast, for example, has two payables but the additional payable includes encrypting your hard drive - not everyone needs that feature. 

This is a good product but it comes at a high price. As a result, I would rate this solution an eight out of 10.

The solution is used for security.

The most valuable features of Sophos Intercept X are the ease of use and the policy options that are simple to understand. Overall, the protection is good.

We are not able to merge the sub-estates. If we create multiple sub-states and there may be instances where a user is in a different sub-state, it may not be possible for us to relocate that user from one sub-state to another through the console. We have to merge them manually which is not ideal.

I have been using Sophos Intercept X for approximately two and a half years.

The solution has been stable.

We have approximately 800 users using this solution.

Sophos Intercept X is easy to scale and increase the capacity.

The support team from Sophos Intercept X is good at helping us. 

The initial setup of Sophos Intercept X is simple. The process can be done in approximately 10 minutes.

To install Sophos Intercept X, we followed these steps: firstly, we ran the setup, which prompted us to click on "next." Then, we were asked to choose the "install" option, which we selected. After that, the installation process automatically commenced and was completed. 

The price of the solution is average compared to the market.

When comparing Sophos Intercept X to other solutions it is easier to understand after watching the first video.

I rate Sophos Intercept X an eight out of ten.

We use the solution for endpoint and server security.

From a security standpoint, it provides me the visibility to see what is happening on all my endpoints and server.

I have the ability to interact directly with potentially infected machines from the network.

It is easy to set up. 

The solution offers fair pricing.

Technical support is helpful and responsive.

It is stable.

The solution scales well. 

Initially, when I started, I had a lot of performance challenges. They need to work on performance to the endpoints. 

We tried to set up Sophos Zero Trust within my Sophos central cloud. It only works with Microsoft and I use Google. I'd like to see Google added. 

I've been using the solution since 2019. I've used it for three to four years. 

It is very stable. There are no bugs or glitches, and it doesn't crash or freeze.

It has scaled well. We haven't had issues in that respect.

We have about 950 endpoints and 57 users.

We have plans to increase usage.

I've used technical support. They are fine. I speak to the country manager directly in Nigeria, and they are very responsive. 

I'm also using Digital Guardian. The combination of Sophos and this solution may have affected performance. 

It has two components. While it is n the cloud, all agents are deployed on-premises. 

I have definitely seen an ROI while using this solution. 

The pricing is fair. It's not overly expensive. 

I'm using the latest version. It updates automatically online. 

I'd advise new users to deploy Intercept X with EDR on your endpoints. 

I'd rate the solution nine out of ten.

We're a Sophos partner and generally use Intercept X software.

In my experience, it is a good product. Sophos family has many offerings, and the selling model is interesting for us as an MSP or Flex partner.

For end customers, you have a centralized controller providing access to every aspect of the deployment. While the platform isn't the easiest to use, if you properly set up the policies, it's very efficient. Sometimes, the platform itself can prevent security risks due to the product's capabilities.

It works very well against ransomware and similar threats.

I appreciate the ability to use the latest endpoint protection features in case of an infection or cyber threat. This is especially true when using the product with a Sophos firewall solution, like the XG series. They collaborate effectively in the event of a cyber threat.

Its ability to continuously query the data lake is beneficial. So, the deep learning technology in Intercept X Endpoint enhances threat detection capability.

However, the automated threat response for incident response times can be better if the user subscribes to Sophos service called EDR... I think it's called Managed Threat Response (MTR). There is a higher layer of support available.  For big customers, this could a good option.

The price could always be better. 

I have experience with this solution. I have been using it for a lot of years. 

It is a stable product.

It is a scalable product. It covers laptops and essentially any Windows platform – servers, clients, and even home users. So, it protects a huge number of potential platforms.

There are around 300 endpoints. 

The customer service and support could be improved in regards to response time. It could be faster.

The complexity of the setup depends on the environment. 

For single deployments, it's quite easy to set up. You can organize customers using separate payments and policies for each through the centralized console. Integrating the product with other Sophos offerings makes it very efficient. 

Customers mostly use the cloud solution. On-premises is probably less common among Sophos users.

It's difficult to have major issues with deployment. Problems usually arise due to the age of the platform. If you have older systems, support can be more expensive. Sophos might support older platforms for a while, but you'll likely have to pay additional subscriptions.

We have seen an ROI. We consider it a strategic product for our organization.

We operate as an MSP, so we pay yearly. However, if the end customer is part of the Sophos Flex program, they have more flexibility and can adopt a monthly payment process.

I suggest investing in training. It's a good product, but unlocking its full potential requires some training time.

Overall, I would rate the solution a nine out of ten.

Since it's cloud-managed, the solution is easy to administer, especially if the person using it is in a different geophysical location. I can access the cloud portal and allow or disallow it. I like the fact that the solution also has the ability to provide filtering for an end user.

The solution is expensive, and it could be made cheaper.

I have been using Intercept X Endpoint for three years.

I rate Intercept X Endpoint an eight out of ten for stability.

I rate Intercept X Endpoint an eight out of ten for scalability.

The solution’s initial setup is easy.

I rate Intercept X Endpoint ten out of ten for the ease of its initial setup.

The solution's deployment time depends on whether you're setting up a room full of computers or you're setting up one-off computers. It usually doesn't take very long. As part of installing the solution for a room full of computers, you might get someone to create the installed media, and then you'd enter each computer and install it.

Around one to five people are needed to install the solution.

Intercept X Endpoint is an expensive solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing ten out of ten.

I am working with the latest version of Intercept X Endpoint. Intercept X Endpoint has to be installed on end-user devices, but it is managed in the cloud.

Overall, I rate Intercept X Endpoint an eight out of ten.