iServer Reviews

The most valuable features of iServer are the integration with Microsoft Office and the interface is similar to Microsoft applications making them easy to use.

There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process.

In a future release, it would be helpful to have a web application.

I have been using iServer for approximately two years.

iServer is reliable.

I rate the stability of iServer a nine out of ten.

We have 10 people using the solution and another 60 using the portal.

The support I have received has been responsive.

Positive

The initial setup of iServer is not difficult. Most of the deployment can be done in one day.

I did the deployment of the solution.

We have received a return on investment but you have to be patient. After three to four years is when you would typically see a return.

The price of iServer is reasonable compared to other solutions.

There is an initial cost for the solution and then were are monthly a subscription.

I rate iServer an eight out of ten.

We primarily use iServer for architecture.

I do not find it friendly to use.

iServer needs to be more business-focused.

It needs to be more conceptual.

Requirements management needs to be improved.

I have been using iServer for a few years.

I have not experienced any issues with management, the dashboard, or the interface. It's a stable product.

This is a scalable solution.

We have not had any issues that required us to contact technical support.

The initial setup is easy.

I was not responsible for the deployment. It was set up by other people.

This is not a product that I recommend for business process design tasks.

I would rate this solution a five out of ten.

We use this solution mainly for enterprise solution architecture as well as modeling and development.

I have to think less with this solution. It's simple.

The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that. That was a problem.

I would also like them to add data-driven modeling.

It was super stable.

We haven't tested the scalability yet. We have about six users using it at the same time, every day. Everything we did, we did on the platform.

The technical support is excellent. They have a complete customer support deployed.

I used Casewise before. iServer is a lot more flexible than Casewise, however. 

It was quite simple to set up, once you've done the training. It was important to get the training done before we could make any changes to the configuration and set up.

We worked with it for a bit before we actually had the training. It would have been easier to get going with the training first, but that was just an operational issue. We just didn't have the time to do the training.

It was quick to deploy this solution. The deployment was the service, because it's a cloud-based solution. They did the deployment and I had an issue with the performance because the solution was hosted in the UK. I asked them to move it to South Africa and that happened over a weekend. That is quite quick, so I was really happy about that.

It's a cloud based solution, so they did it completely by themselves. We just agreed on when and how it would happen and they did it.

First, decide on the deployment model. Secondly, I would recommend doing the training first. iServer is very easy to learn by yourself, but you can get stuff done quicker if you do the training before you start using it.

I would rate it as eight out of ten. If they added data-driven modeling, I would rate it as a nine or ten.

I love how there are no milestone swimlanes. The only swimlanes are business role swimlanes which makes process mapping easier and easy to read.

It has helped having data lineage in the business cluster, which is used as control artifacts.

The ability to add information behind each activity shapes to show which attributes it contains. E.g., frequency, automation, systems, etc.

When presenting the process map to businesses:

• Cannot see which activities are control activities.
• There is no way of displaying a procedure manual for the process map, which would contain the detailed steps of what happens in each activity.
• Naming the business role swimlanes with the actual roles people perform tends to be difficult, because they may have multiple roles or multiple people perform a variety of activities in one swimlane.
• The intermediate event is confusing or difficult to explain to businesses when to use it.
• The use of an organisation pool brings about a different interpretation of what levels do in the organisation.

Since July 2016.

No, I have not.

I have not encountered any issues with scalability.

My client support has been great. Always ready to assist.

Yes. We were using Blueworks. We had to switch due to disinvestment.

Dealing with a new concept, it was a little bit complex. However, you get used to it.

I would not be able to advise with regards to licensing and pricing, because I have no knowledge of it.

No, I did not.

Understand what is the objective of using this system. If you just want to draw a process map, I would advise using Visio.

We use iServer as an enterprise architecture tool.

The most valuable feature is the language used for architecture modeling.

This tool is simple to use.

This is a flexible tool compared to some other solutions.

The performance is slow, which is something that should be improved.

Implementing business processes could be improved.

I would like to see a map of all of the processes drawn automatically. You can do it now but you need to do it manually.

I have been using iServer for about one year.

The stability is pretty good. iServer is used on an occasional basis.

This solution is easy to scale. However, scalability is dependent on multiple things.

Our organization is a large enterprise-level company.

I have been in touch with technical support and the service is fine.

Prior to this solution, we used IBM System Architect. iServer provides greater flexibility.

The vendor assisted with our implementation and deployment.

We have an in-house team that takes care of maintenance.

I would rate this solution an eight out of ten.

Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company.

We have uploaded all the internal documents to the tool. We are able to see the impact analysis in real-time if any component goes down.

More visualization techniques and ways to report the data might be helpful.

Two years.

Yes, we have had issues with stability.

No issues.

A seven out of 10 for technical support.

No, we did not previously use a different solution.

Setting up the Portal was very complex. We required a lot of support from the vendor.

We did not evaluate other options.

iServer is a solution that helps catalog enterprise architect solutions and catalog information.

You have to spend about 14 to 15 days learning it, but once you learn it, it is easy to use.

The best features are the reporting and graphs, which result from the reporting. 

It definitely needs help to improve the visual aspect of the solution. 

If they could help assist the user towards an architecture roadmap, that would be ideal.

The product is very stable. 

It is scalable.

From September 2014 through January 2015, I received help from the tech support staff of iServer. They were very prompt and almost instantaneously responded. If it was something difficult, they brought three to four people to talk with me, then solved the problem. Within minutes, they were able to solve the issue.

It was an easy setup. The installation was smooth for us.

There are other solutions out there that have a better user interface.

Process modelling through object creation and management. It is beneficial as a very effective change management of processes at the object level if you need to modify a process, and it will impact other processes as well, the object changed automatically changes in other processes as well.

Good and effective reporting features, which help in decision making.

• Reduced time to roll out and define processes.
• Easy access for end users through web interface.

Customizing features can be enhanced. By giving the user the option to add and modify customized fields for the properties of the objects by enhancing the import capability from other tools, such as Visio, Word, PDF, etc.

Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer.

For two years.

No.

No.

Can be improved as the vendor is based in UK. Having regional support could improve time and communications.

No, we were managing process definition and management manually.

Initial setup was a little complex, perhaps because we were doing it for the first time.

The configuration of the server, reporting server and clients took a little time.

Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost.

Yes, we evaluated AG software, some online process definition tools, and several document management solutions.

Have your manual process definitions ready and up-to-date. The relationships between objects to be defined should also be clear and ready. It will help reduce the time to implement the processes.