iServer Reviews

Process modelling through object creation and management. It is beneficial as a very effective change management of processes at the object level if you need to modify a process, and it will impact other processes as well, the object changed automatically changes in other processes as well.

Good and effective reporting features, which help in decision making.

• Reduced time to roll out and define processes.
• Easy access for end users through web interface.

Customizing features can be enhanced. By giving the user the option to add and modify customized fields for the properties of the objects by enhancing the import capability from other tools, such as Visio, Word, PDF, etc.

Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer.

For two years.

No.

No.

Can be improved as the vendor is based in UK. Having regional support could improve time and communications.

No, we were managing process definition and management manually.

Initial setup was a little complex, perhaps because we were doing it for the first time.

The configuration of the server, reporting server and clients took a little time.

Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost.

Yes, we evaluated AG software, some online process definition tools, and several document management solutions.

Have your manual process definitions ready and up-to-date. The relationships between objects to be defined should also be clear and ready. It will help reduce the time to implement the processes.

The solution is mainly used for technology architecture. Clients need to model infrastructure network solutions that they have. There is no focus on business modeling.

The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great. 

It's a very simple tool, which makes me concerned with the performance. Performance is an issue for us because it takes a long time to load the document. It's a big issue.

The migration tool needs to be included in the main package, and not as a separate license.

I've been using the solution for one year.

The stability of the solution is okay. The performance is a question, however, largely, it's stable.

The solution can scale well. However, I worry about scaling due to the fact that the performance of the solution is generally poor. Once they solve the performance issues, I have no doubt scaling will be much better.

We've been in touch with technical support in the past. We found them to be highly responsive. They're very good. We've been satisfied with their level of service.

I have tried different solutions other than iServer. I've tried Avolution ABACUS. I've tried Sparx. I've tried Visual ParadigmiServer was well. This is based on these tools, especially how it converts things to components, and how the components are related to each other. This type of tool here in my country is particularly useful because there are not many projects taking advantage of its usage here. There is very big potential when using this tool.

The main difference between all of these solutions and iServer is the integration with Microsoft Office. Many users are using Microsoft Office Visio in terms of modeling. It's very easy to integrate or migrate what they have to the solution. 

It's also very simple. It's simpler than Avolution and Sparx, with a lot of reference architecture being within the solution, and a lot of templates ready to go. 

The initial setup is quite complex. 

The complexity is mainly in terms of installation and installing the web portal in particular. It requires a lot of consideration at the beginning. After that, it's easier. At the beginning of the configuration, however, its challenging. 

I'm a consultant. I work with the product, however, I am not a customer.

We typically deal with the on-premises deployment model as our clients aren't well-versed in the cloud just yet.

I'd advise that those who wish to implement the solution ensure they are well trained on it beforehand.

I'd rate the solution eight out of ten. If the performance was better, I would rate it much higher.