The user interface needs improvement because it is not user-friendly. They need dashboards because I think that it is really important in the market at the moment. Dashboards seem to be the solid bridge between the business and IT departments, and I didn't see anything there. The people that are going to decide to buy the product are the top management, and they are not interested in seeing the everyday operational aspects. Rather, they want to see results, which is why you need dashboards. They have an open door for integration with the model, but that's all. Integration with third-party tools needs to be improved. We did some research on this, and they have open doors with certain tools, but at least in this assessment, it was not clear how to do it. They say that you can do it, but we could not figure out how. So, this is an odd part that I think they can make more clear. I asked whether they have APIs available, or whether we had to create them from scratch, but I didn't get an answer. There is a feature called the versioning of the models, and it is not easy. It is hard because it requires a lot of technical skill to work with a model, process, or another artifact. If they want to expand in the European market then they are going to have to improve their technical support.
