Try our new research platform with insights from 80,000+ expert users
reviewer1681737 - PeerSpot reviewer
Sr. Manager - Systems Engineering - Operations at a tech services company with 51-200 employees
Real User
Reasonably priced, stable, user-friendly, and has good support
Pros and Cons
  • "It is good at requirements management and test management."
  • "The initial setup could be better, it's complicated."

What is our primary use case?

We use Jama Connect for requirements management, test management, and some attempts to utilize it to store documents, despite the fact that it was not designed for that use.

What is most valuable?

It is good at requirements management and test management. 

For day-to-day users, it is very user-friendly.

What needs improvement?

The initial setup could be better, it's complicated.

They could be better. In my perception, they are slow to move on feature improvements.

For how long have I used the solution?

I have extensive experience with Jama Connect. I have been using it for more than five years.

We are using the latest version.

Buyer's Guide
Jama Connect
November 2024
Learn what your peers think about Jama Connect. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

Every tool has occasional glitches, but overall it's been very stable.

What do I think about the scalability of the solution?

We don't have experience with scalability. We are currently exploring this area.

We have between 100 to 1,000 users in our organization.

How are customer service and support?

Their technical support is quite good.

They have been very responsive, and we have a good relationship with them. We have ongoing discussions about various issues and potential improvements.

They are a bit slow, but I don't have experience with any other large requirements or test management tools. It could very well be the case with other tools as well.

Which solution did I use previously and why did I switch?

I have experience with TestOp.

We have not used a different solution prior to Jama. This is the tool that has been used since the beginning of the company.

How was the initial setup?

The initial setup is a bit complex. I would strongly recommend engaging one of their experts to help with the initial setup.

It's manageable on a part-time basis for a small organization. 

With the size of our company, we're approaching the point where it's almost a full-time job for somebody. We have split it up amongst a number of us. None of us has a primary job title of Jama Administrator. We are all part-time admins.

What's my experience with pricing, setup cost, and licensing?

The cost seems very competitive with other offerings. If you are a smaller company, Jama is a more attractive option than some others because it is just on that cusp of being affordable for a small company.

Many of the other options are priced so high that they are immediately eliminated from consideration.

What other advice do I have?

In my opinion, Jama is an excellent tool when it's used the way it was intended to be used. But our organization is stretching the tool to do things it was not necessarily ever designed to do. Most of the pain points that we run into are due to the fact that we are stretching the envelope of what the tool can do.

In summary, this is a good product but everything has room for improvement.

 I would rate Jama Connect an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lasse Mikkonen - PeerSpot reviewer
Principal Consultant at Contribyte
MSP
Top 5
Offers great templates and predefined settings; very good inbuilt test management module
Pros and Cons
  • "Provides suitable tools for managing regulatory requirements."
  • "The user interface could be modernized and the product lacks project management functionalities."

What is our primary use case?

This is a requirement management tool for collecting business requirements, such as end user needs, as well as technical system and software requirements. It's all about documentation and management. We provide support as consultants to some of our clients and we are customers of Jama Connect. 

What is most valuable?

Jama helps companies deal with regulatory requirements by providing suitable tools for managing those demands. A key feature for us is the templates and predefined settings as well as relationship management. You can create relationships between requirements and test cases, as well as having an inbuilt test management module, which is really useful.

What needs improvement?

The user interface could be modernized and the product lacks project management functionalities. There are some features lacking more advanced linking functionalities and the like. Several of our customers have asked for those to be improved, but the company has prioritized elsewhere. The user interface is reasonable but to keep up with the competition, they need to think about how it looks and feels.

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

We've had some minor hiccups but the solution is stable. 

What do I think about the scalability of the solution?

The solution is very scalable. Our customers generally have somewhere in the range of 500 users, mainly involved with R&D, and engineering.

How are customer service and support?

During the implementation we had weekly meetings with customer support and they are very, very good. 

How was the initial setup?

The initial setup is somewhat complex with deployment taking around six to 12 months. Generally, the customer defines the requirement management process and roles, and then they look for the predefined models, select the right one and modify it to their needs. Users need to be trained and that is usually followed by some testing using a pilot project. 

We used two teams of three people for deployment. We also built some integrations. Maintenance is carried out by an internal two-person team. We provide maintenance for a period after the deployment, and then the customer takes over.

What was our ROI?

ROI is years away because it takes time to adapt the tool and it takes quite a long time to use it efficiently because it requires changes in the way a company functions including some cultural change that involves doing more around requirements management rather than just ad-hoc development.

What's my experience with pricing, setup cost, and licensing?

Jama Connect is fairly expensive, but it does the job. I believe they offer licensing on both a monthly and annual basis.

What other advice do I have?

If you decide to use this product begin with a small use case and then expand. Think about how you will connect your requirement management process to other engineering processes. It's very important to have a clear scope for Jama and also a clear idea of what is not in Jama.

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jama Connect
November 2024
Learn what your peers think about Jama Connect. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
System Analyst at a tech vendor with 51-200 employees
Real User
Has good visibility but the interfaces should be better for consuming information
Pros and Cons
    • "t is rather slow, so the speed of the process and consuming information should be improved. It doesn't have a nice way of viewing information. We would like to see better interfaces for consuming information."

    What is our primary use case?

    We are using the hybrid cloud deployment model. 

    How has it helped my organization?

    Jama helped our employees, mostly software engineers, to be more aware of where the requirements are and how to determine them. The visibility is more clear. We can better fulfill international standards in our line of work.

    What is most valuable?

    To have a single source for all the requirements and all the change requests our company gets is the most valuable feature. It has also helped us to keep track of reviews. 

    What needs improvement?

    It is rather slow, so the speed of the process and consuming information should be improved. It doesn't have a nice way of viewing information. We would like to see better interfaces for consuming information. 

    I would like to see better interfaces for consuming information. Also, there should be more support for writing specifications. I would like to see a standardized way to define terms, a glossary. When I'm writing text it would help me to automatically link to those terms.

    For how long have I used the solution?

    We have been using this solution for about one year.

    What do I think about the scalability of the solution?

    Scalability has been okay but we are using a single sign-in, so we use Google to sign in to our Jama Connect, but it is not ideal because you limit the functionality of a third-party system.  For example, if I want to invite a third party to a review, that third party doesn’t have a way to log into the system because we are using a single sign-on and that third party needs to have a Google address in our company in order to access our instance. That feature needs improvement.

    We have around 40 users and we have around 10 active creators, people that are actually making content. 

    How was the initial setup?

    The initial setup was a positive and painless process because the consultant came to our company and helped with everything. They helped us through everything and it is on their cloud so to initially set up and configure everything was a good process because we had the consultant coming into our company and helping us with everything. It was painless and a really easy and nice process.

    Which other solutions did I evaluate?

    We tried codeBeamer, Polarion from Siemens and Next Generation Doors, but we chose Jama because they have a good marketing team and are enthusiastic for you to use their product.

    What other advice do I have?

    I would rate this solution a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Software Quality Assurance Embedded Team Lead at a manufacturing company with 501-1,000 employees
    Vendor
    We migrated from TestLog, Excel and Word documents, and are still partially in transition for requirements. I think the data model has stood up well.

    What is most valuable?

    I am most familiar with the Test and Requirements Management functionality, especially Test. I think the data model has stood up well. The UI is easy to train a new tester on, and the dashboard has be a good tool for others wanted "real time" status of the progress in testing. The traceability tracking is very good, though we mostly export and work in Excel for Analysis.

    Support has been excellent - an advantage of working with a somewhat smaller vendor interested in making users successful.

    How has it helped my organization?

    We migrated from TestLog, Excel and Word documents, and are still partially in transition for requirements. With a significant portion of the QA team offshore a web-based solution was needed. We are able to use the tool very collaboratively across 3 or more teams performing testing and managing requirements. Combined with the dashboard which increased the visibility of test results in real time across the organization, and a 2-3X improvement in traceability, we have much better coverage and can prove it. It has a capable REST API interface and an integration hub. It plays well with other tools, and doesn't seem to assume that it is the center of your tool universe."

    What needs improvement?

    There are some areas where UI is a little week, and some areas where's it's very good. The ability to track, version and display changes to test cases over time is excellent. While the data model for traceability has been solid, I often find that most analysis requires export to Excel. Happily the export works well, and there is a decent (re-)import capability. Like any tool, it has some quirks here and there, and there are a set of work-arounds for certain things which have become part of our usage.

    For how long have I used the solution?

    Several years.

    What was my experience with deployment of the solution?

    We used the SasS model which has been easy and allows simple access for contract help offshore to be added as needed without compromising internal systems. The rate of adoption was much higher than expected, or an onsite installation might have been considered. Although we don't use it, there have been updates to the onsite deployment and support models recently which seem to be getting decent reviews on the user forums.

    What do I think about the stability of the solution?

    There were some glitches early on, perhaps because our usage outgrew whatever type of server were on. This is the core tool for the QA team so we are sensitive to outages. We have had very few issues with availability of late. Patches sometimes cause minor issues / adjustments ... perhaps plugging a hole that we were taking advantage of... It has been prudent to alert users when an update is coming and ask them to be attentive to any changes.

    What do I think about the scalability of the solution?

    We did have some issues of scalability issues early on. I believe we pushed the envelope on numbers of test cases, and did suffer some performance issues, and outages in effect. I believe some improvements were to address our experience. It seems like things have been tuned, and our organization now has 2 instances (for a number of reasons). I'm not aware of significant issues with scalability anymore.

    How are customer service and technical support?

    Customer Service:

    It has been OK. Last time I looked into it, I thought the license management tools were a little weak. OK for floating licenses but I'd have liked the ability to export records for all license usage to Excel (as the tool does well elsewhere) so I could do my own analysis.

    Technical Support:

    It's been one of the best aspects of Jama in my experience. The support people will dig for a work-around when I've run into a problem. The creation of an online community at the start of 2015 has been very helpful. There are any number of capable users willing to share their experience.

    Which solution did I use previously and why did I switch?

    TestLog. It was "out of gas" for our needs, and probably had been for some time. In theory it has a web interface but it was definitely not scalable to our needs.

    How was the initial setup?

    Using SasS was pretty easy of course, but configuration was necessary. In the beginning we had just *one person* set up the framework for accounts, groups and permissions, and it's stood up well as a result. We got a little consultant help early, but still made a few configuration mistakes (in retrospect). Within a couple of weeks the first team had test cases ported and was using Jama. Rarely did we need to revisit the prior tool.

    What was our ROI?

    Don't have any hard numbers to share. I know the test coverage is significantly improved and now we can check it easily and continuously. The cost of licensing went up noticably since we started with Jama, and its usage far outstripped our original expectations nevertheless.

    What's my experience with pricing, setup cost, and licensing?

    Ask for help pulling data about your usage. Floating licenses seem proportionally more expensive than some other tools, but that floating usage is tracked reasonably well. You might start out with more floats and see how it goes unless you know you have folks (like QA) who will be using the tool 8 hours/day. The Enterprise licensing model seemed to work out.

    Which other solutions did I evaluate?

    We evaluated a number of other tools. There were more comprehensive and configurable options but they would have required more dedicated resource in-house to configure and manage. Simpler, less expensive options seemed like they might be outgrown in a few years. Jama was a good compromise for the usage anticipated.

    What other advice do I have?

    We set up several projects to tinker in early, and that was quite helpful. We made some tweaks after porting, but got it mostly right at the start. We were mindful of getting caught up in analysis paralysis, but I believe within 6-8 all teams had moved to Jama and never really looked back.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user607749 - PeerSpot reviewer
    it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
    Real User

    Thanks for the information!

    Lasse Mikkonen - PeerSpot reviewer
    Principal Consultant at Contribyte
    MSP
    Top 5
    An excellent cloud solution that is a very user friendly and mature
    Pros and Cons
    • "Technical support answers fairly quickly compared to others like IBM or Atlassian. They also offer quite a good knowledge base for advanced cases and how to plan it, etc. via videos that they provide. They are quite useful."
    • "Test management can be improved. It's not so scalable. The user interface needs to split things into small projects."

    What is our primary use case?

    We primarily use the solution for requirement management and test management.

    How has it helped my organization?

    It increases communication regarding the requirements. Compared to document-based requirement management, where it's hard to know where diversions are stored, etc., it makes it easier. Also, Jama has made communication between the stakeholders easier.

    What is most valuable?

    Compared to other requirements, management tools, etc., this navigates well. That's the most valuable feature. The user interface with the navigation capabilities and also the relationships and reporting tools are all good.

    What needs improvement?

    Test management can be improved. It's not so scalable. The user interface needs to split things into small projects.

    For how long have I used the solution?

    I've been using the solution for three years.

    What do I think about the stability of the solution?

    The solution is stable. They do have maintenance break every now and then, but they are planned breaks so we are informed beforehand when they pull it down. There hasn't really been any outages or anything like that, however. We're happy with the level of stability that's offered.

    What do I think about the scalability of the solution?

    The solution is scalable in some ways but not others. It scales so that you can put a lot of data and users. The performance is okay in this sense. The user interface, however, is limited when you have a lot of data in one project. We have 400-500 users on the solution currently. We plan to increase usage. It's under deployment still.

    How are customer service and technical support?

    Technical support answers fairly quickly compared to others like IBM or Atlassian. They also offer quite a good knowledge base for advanced cases and how to plan it, etc. via videos that they provide. They are quite useful.

    How was the initial setup?

    The initial setup was a bit complex. It requires some configuration, even though you have a cloud set up so you don't have to install anything. You need to configure quite a bit around the relationship models and attributes and objects, etc.

    What about the implementation team?

    We had some consultants that were recommended by Jama to assist with the implementation.

    Which other solutions did I evaluate?

    We evaluated quite a lot of options. This solution seems to be the most complete product and it has the requirements management part, which is really mature. Compared to IBM, it's easier to use. Jama has the mature features, but it's still user-friendly for beginners and that's the point when you deploy it to a big audience. Everyone needs to learn it and it's helpful if it's not too hard to learn. That was the biggest selling point. That, and the cloud offering. The cloud offers no limitations and the security is quite good.

    What other advice do I have?

    We use the cloud deployment model.

    I've found the Jama is pretty much top of line nowadays. I'm certified IBM DOORS consultant as well and compared to that, DOORS may have more functionalities but it's also far more complex. The functionality of Jama is much easier.

    I would rate the solution nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Founder, Project Manager at Smartup Network
    Real User
    User-friendly interface, but it takes far too long to get answers from support about pricing
    Pros and Cons
    • "The most valuable feature is the user-friendly interface."
    • "I have inquired about pricing for this solution but have not yet heard anything, so their response time in this regard is something that should be improved."

    What is our primary use case?

    I use Jama Connect for requirement management.

    What is most valuable?

    The most valuable feature is the user-friendly interface.

    What needs improvement?

    I have inquired about pricing for this solution but have not yet heard anything, so their response time in this regard is something that should be improved. For example, listing the pricing structure on the web site would help.

    For how long have I used the solution?

    I have been using Jama Connect for about one month.

    What do I think about the stability of the solution?

    This solution is stable. It didn't crash and I haven't had any problems.

    What do I think about the scalability of the solution?

    Being a cloud-based solution, it is scalable. I am the only person who is currently using it in my company.

    How are customer service and technical support?

    My only contact with support to this point is that I have asked for pricing and received no response.

    How was the initial setup?

    The initial setup is easy and it only takes a few seconds to install.

    What other advice do I have?

    Jama Connect is pretty standard in terms of requirement management. I cannot say that they are any features that stand out.

    At this point, I cannot say whether or not I would recommend this product because I do not know the pricing. If the price is good then I would recommend it but I just don't know yet.

    I would rate this solution a five out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Jama Connect Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free Jama Connect Report and get advice and tips from experienced pros sharing their opinions.