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Ali Mrad - PeerSpot reviewer
IT Security Operations Engineer at a financial services firm with 1,001-5,000 employees
Real User
Nov 28, 2023
Has a flexible installation process, but there could be visibility for troubleshooting issues
Pros and Cons
  • "The product's most valuable feature is the flexibility of installation with the console and a simple administration strategy."
  • "They should provide more notifications for incidents and more clarification or information about malicious activity."

What is most valuable?

The product's most valuable feature is the flexibility of installation with the console and a simple administration strategy.

What needs improvement?

There could be visibility for troubleshooting incidents. We are unable to find the root cause of the attack. They should provide more notifications for incidents and more clarification or information about malicious activity.

For how long have I used the solution?

We have been using Kaspersky Endpoint Detection and Response Optimum for a year.

What do I think about the stability of the solution?

I rate the product's stability a six or seven out of ten. Sometimes, the agent suddenly disconnects.

Buyer's Guide
Kaspersky Endpoint Detection and Response Optimum
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What do I think about the scalability of the solution?

We have 2500 Kaspersky Endpoint Detection and Response Optimum users in our organization. We would compare the solution with other products and then decide whether to increase the usage. I rate the product's scalability a seven out of ten.

How are customer service and support?

The local support team could have essential expertise to resolve issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup process an eight out of ten. It is not time-consuming. However, we encounter issues during installation as it requires a reboot. We are unable to reboot the critical server in our environment. It requires two engineers to carry out the deployment of a huge infrastructure.

What other advice do I have?

I rate Kaspersky Endpoint Detection and Response Optimum a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Daniel Kivuthi - PeerSpot reviewer
Pre-Sales Engineer at a tech services company with 51-200 employees
Real User
Top 5
Aug 24, 2024
Provides advanced detection and anti-theft features
Pros and Cons
  • "The solution's most valuable features are the advanced detection and anti-theft features."
  • "The application should be made a bit lighter so that it does not slow down the PC."

What is our primary use case?

We use the solution to protect PCs both in offices and home environments.

What is most valuable?

The solution's most valuable features are the advanced detection and anti-theft features.

What needs improvement?

The application should be made a bit lighter so that it does not slow down the PC.

For how long have I used the solution?

I have been using the solution for ten years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

Around 30 users were using the solution in my previous organization.

How are customer service and support?

We haven't had any issues with the solution installed on the PC. When I was trying to install the tool on a server machine, we contacted the technical support team, who responded to our email and supported us.

How was the initial setup?

The solution’s initial setup is simple. The solution's deployment depends on how fast your internet and machine is.

What was our ROI?

The solution offers measurable benefits. Kaspersky is among the top five antivirus and internet security solutions. The tool is also well-priced. In terms of functionality, the solution will protect you from data loss, phishing, and many other troubles.

What's my experience with pricing, setup cost, and licensing?

The solution could be made a bit cheaper.

What other advice do I have?

Just one person was needed for the solution's deployment and maintenance. After you install and enter the license, the environment performs constant scans. You can set it to be scanned daily at a particular time.

I would recommend the solution to other users because it is a good antivirus that protects the PC, prevents data theft, and detects the latest viruses.

We have seen different kinds of attacks, and Kaspersky has integrated very well. Suppose you connect a new computer to the network, and that particular computer has viruses. The solution tells you that this machine has some threats.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Kaspersky Endpoint Detection and Response Optimum
January 2026
Learn what your peers think about Kaspersky Endpoint Detection and Response Optimum. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,986 professionals have used our research since 2012.
Amr Khaled - PeerSpot reviewer
Senior Presales Engineer at a computer software company with 201-500 employees
Real User
Dec 17, 2022
Good security, fair performance, and reliable
Pros and Cons
  • "The performance is good."
  • "Security features could be improved."

What is our primary use case?

We primarily use the solution for protection. It's a security measure. 

What is most valuable?

The performance is good. The solution works well. It offers decent security. 

What needs improvement?

I'd like to see the capability for making more comparisons between the groups. For example, we'd like to see how the solution stacks up against different products and vendors. I'd like more transparency on how it compares to others. 

Security features could be improved.

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

The solution is stable, and the performance is good. 

What do I think about the scalability of the solution?

I'm not sure about the scalability. I've never tried to scale it. 

How are customer service and support?

I've never used technical support. I can't speak to how helpful they are. 

What about the implementation team?

We install everything ourselves. We install it for clients and give it to them so that it is all set up and functioning and ready to go. 

What's my experience with pricing, setup cost, and licensing?

I don't have any details related to the cost or license.

What other advice do I have?

I'm just an end-user.

I'd recommend the solution to other users and companies.

I would rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sidinei Mancini Junior - PeerSpot reviewer
Information Security and Support Coordinator at a retailer with 1,001-5,000 employees
Real User
Sep 13, 2022
A good cyber security tool, with a very user-friendly interface
Pros and Cons
  • "The solution is very user friendly, which we appreciate."
  • "We would like more data to be available from this solution, in order for it to be usable in strategic decision making."

What is our primary use case?

We use this solution to protect against cyber threats against our servers, web, and mobile devices. 

What is most valuable?

The solution is very user friendly, which we appreciate.

We have also been very pleased with how easy the implementation of this solution was.

What needs improvement?

We would like more data to be available from this solution, in order for it to be usable in strategic decision making.

For how long have I used the solution?

We have been working with this solution for over four years.

How was the initial setup?

This solution is very easy to setup and implement; installing the policies is rule-based, which makes it very straightforward.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
General manager at a tech services company with 51-200 employees
Real User
Jan 17, 2022
It's constantly updated and can respond to any threat nearly in real-time
Pros and Cons
  • "Kaspersky EDR is constantly updated and can respond to any threat nearly in real-time. They work hard to produce all the updates on time."
  • "I want Kaspersky to extend its products to internet protection. For example, I would like them to develop a firewall integrated with EDR."

What is our primary use case?

We use Kaspersky EDR to protect laptops, desktops, and servers in service environments, like data centers. That's the primary use case.

What is most valuable?

Kaspersky EDR is constantly updated and can respond to any threat nearly in real-time. They work hard to produce all the updates on time. 

What needs improvement?

I want Kaspersky to extend its products to internet protection. For example, I would like them to develop a firewall integrated with EDR.

For how long have I used the solution?

I've been using Kaspersky EDR for about 10 years.

What do I think about the stability of the solution?

Kaspersky EDR is highly stable.

What do I think about the scalability of the solution?

Kaspersky EDR can scale easily. They've improved a lot in the last few years. In the beginning, it was more difficult, but now it's no problem to scale the product. We have about 100 client companies with more than 500 users each. 

How are customer service and support?

Kaspersky's support is quite good. They have a lot of years of experience doing this.

How was the initial setup?

Kaspersky's setup isn't complex, but it's not straightforward either. I would say it's in the middle. It takes specialized knowledge to implement Kaspersky, but it's not complicated. Full deployment takes about five business days, so it's about one workweek to set up all environments and be ready for a production environment. Two technicians are enough to deploy and manage the solution. 

What about the implementation team?

We do everything with our in-house team. In some rare cases, we have contacted Kaspersky. In the 2020 implementation, I think we had only opened one ticket with Kaspersky. 

What was our ROI?

My return is about 30 percent of the total volume of the business. If I'm selling something like $100,000, I can see a profit of $10,000.

What's my experience with pricing, setup cost, and licensing?

There's a standard annual license for the core Kaspersky EDR solution and an extra fee for modules. It depends on what the client wants to achieve.

What other advice do I have?

I rate Kaspersky EDR eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Administrator at a financial services firm with 201-500 employees
Real User
Apr 12, 2023
A scalable, stable, and easy-to-use solution
Pros and Cons
  • "The solution is easy to use."
  • "I want the tool’s pricing to improve."

What is most valuable?

The solution is easy to use.

What needs improvement?

I want the tool’s pricing to improve.

For how long have I used the solution?

I have been using the solution for ten years. I use the tool’s latest version.

What do I think about the stability of the solution?

I would rate the tool’s stability a ten out of ten. The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. We have around 100 users for the solution.

How was the initial setup?

The solution’s setup is easy. The tool’s deployment took one week to complete.

What was our ROI?

We have seen ROI with the use of the tool.

What's my experience with pricing, setup cost, and licensing?

The tool’s pricing is yearly. The solution’s pricing is expensive.

What other advice do I have?

I would rate the tool a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Network Engineer at a tech vendor with 11-50 employees
Real User
Jan 15, 2023
Reliable with an advanced dashboard and good support
Pros and Cons
  • "Support has been helpful."
  • "The initial setup is a bit difficult."

What is our primary use case?

A lot of companies use Kaspersky for clients, not servers.

What is most valuable?

The product offers a very advanced dashboard. 

It can scale.

It's stable.

Support has been helpful. 

What needs improvement?

The initial setup is a bit difficult. It could be easier. 

We'd like to see the price drop a bit. 

For how long have I used the solution?

I've been using the solution for about ten years. 

What do I think about the stability of the solution?

The product is very stable. I'd rate the reliability ten out of ten. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

It's very good in terms of scalability. The solution expands well. 

We have around 1,000 people on the solution. We have plans to possibly increase usage in the future. 

How are customer service and support?

I can call support, and they can come online and check things. 

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The initial setup is a bit complex and difficult. We'd like it to develop into something that is more straightforward. The deployment itself took us about two days. 

We needed one, sometimes two, people for deployment and maintenance tasks. They were a part of the software team. 

What about the implementation team?

We implemented the solution with the assistance of the Kaspersky support team. 

What was our ROI?

We have seen an ROI. It is worth the cost. 

What's my experience with pricing, setup cost, and licensing?

The solution is a little expensive. 

What other advice do I have?

I'd recommend the solution to others. I'd rate it ten out of ten. I've very pleased with its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abhinav Srivastava - PeerSpot reviewer
Senior Project Executive at a manufacturing company with 10,001+ employees
Real User
Jul 14, 2022
User-friendly protection with great dashboard
Pros and Cons
  • "EDR Optimum's best features are its dashboard, control of external media, and user-friendliness."
  • "EDR Optimum's scalability could be improved."

What is our primary use case?

I mainly use EDR Optimum to centrally manage antivirus and anti-malware protection.

What is most valuable?

EDR Optimum's best features are its dashboard, control of external media, and user-friendliness.

What needs improvement?

EDR Optimum's scalability could be improved.

For how long have I used the solution?

I've been working with Kaspersky Endpoint Detection and Response Optimum for eight years.

What do I think about the stability of the solution?

EDR Optimum is stable.

How are customer service and support?

Kaspersky's technical support is one of the best I've encountered.

How was the initial setup?

EDR Optimum is a breeze to install.

What other advice do I have?

I would recommend EDR Optimum to other users and would rate it an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Optimum Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Optimum Report and get advice and tips from experienced pros sharing their opinions.