I love the ease with which I can have hundreds of unique, complex passwords which sync between my phone, tablet, and laptop. I have only one password to remember, which is the one to get me into Keeper. Everything else provides top-notch security for my personal and professional work.
Spiritual Director (Graduate Certificate) at a religious institution
I can have unique, complex passwords which sync between my phone, tablet, and laptop.
Pros and Cons
- "i have only one password to remember, which is the one to get me into Keeper."
What is most valuable?
How has it helped my organization?
Having the unique passwords has provided an additional level of cyber security for my home, business, and, personal life. It is efficient and private. This is a vast improvement over my old process of writing them down in a little notebook and repeating too many of the passwords!
What needs improvement?
I don't have recommendations for improvements. It works for me.
What was my experience with deployment of the solution?
No deployment issues at all. It is intuitive and simple to set up. I spent about three hours one afternoon typing in or recreating my established passwords. I have since added hundreds more.
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What do I think about the stability of the solution?
Keeper doesn't crash and hasn't failed in several years of my using it.
What do I think about the scalability of the solution?
No scalability issues at all.
How are customer service and support?
Customer Service:
I have not needed to use customer service. The product just works.
Technical Support:I have had no need to contact technical support.
Which solution did I use previously and why did I switch?
Keeper is the only password security platform I have used and I have no incentive to try another.
How was the initial setup?
The initial setup was straightforward. It took about three hours to put in the passwords I had. In several cases, I changed them to better passwords. It was a great use of three hours!
What's my experience with pricing, setup cost, and licensing?
Pricing is perfectly manageable, even when I added the family plan. It is well worth the cost, compared to ID theft or other cyber invasions!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Adminsitrative Team Support, North America Operations Team at a non-tech company with 10,001+ employees
For Android, you have fingerprint sign-on.
What is most valuable?
Many great features, but these are my fave: Amazing Chrome plug-in; phone and desktop access; roll the dice to create encrypted password; for Android, you have fingerprint sign-on; ability to attach files to any entry; family sharing.
How has it helped my organization?
I do a lot of account access to many different systems both at work and in my personal life. Keeper makes my sign-on a simple process. No more writing down passwords in unsafe habits.
What needs improvement?
Keeper works like a champ as a password manager. Other than that, I cannot provide feedback on improvements.
For how long have I used the solution?
I've used Keeper for two years now.
What was my experience with deployment of the solution?
No issues on deployment.
What do I think about the stability of the solution?
No stability issues.
What do I think about the scalability of the solution?
No scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is great. I had an issue with membership and they cleared it up immediately.
Technical Support:Technical support is excellent.
Which solution did I use previously and why did I switch?
I used Dashlane.
How was the initial setup?
It was an easy setup. It did take a long time to add all my information. Once that was complete, my life got easier.
What's my experience with pricing, setup cost, and licensing?
I think this is well priced.
Which other solutions did I evaluate?
Before choosing this product, we also evaluated Dashlane. I found Keeper more user-friendly.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Enterprise Password Managers
October 2024
Find out what your peers are saying about Keeper Security, Inc., Dashlane, LastPass and others in Enterprise Password Managers. Updated: October 2024.
814,649 professionals have used our research since 2012.
Parts and Logistics Manager at a manufacturing company
It can save additional fields like security questions and notes.
What is most valuable?
- Password Generator
- Ease of use
- Multi-platform
- 24/7 support
- Affordability
How has it helped my organization?
It provides a simple way to share new passwords for the various sites we work with; no need to write down passwords in a notebook for safekeeping!
What needs improvement?
I have not encountered any problems or areas that need improvement at this time.
For how long have I used the solution?
I have used it for more than five years.
What was my experience with deployment of the solution?
I have not encountered any deployment issues.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is fantastic. They are very responsive to my needs. You get a response within minutes when there is a concern.
Technical Support:Technical support is also fantastic. They are very responsive to questions.
Which solution did I use previously and why did I switch?
I have not used any other platform, but have talked to others who use other password managers, and I like the features of Keeper more.
How was the initial setup?
It is very simple to use and set up each password.
What about the implementation team?
An in-house team implemented it.
What was our ROI?
Keeper pays for itself. It's invaluable to our company.
What's my experience with pricing, setup cost, and licensing?
It's affordable and offers various plans to meet individual needs.
Which other solutions did I evaluate?
I looked at LastPass.
What other advice do I have?
I use Keeper every day, all day long for personal and business use to store and remember more than 100 passwords for the various websites I work on and manage. My co-workers and I share passwords and keep each other updated on password changes using Keeper. I can seamlessly move from my computer to my phone when on-the-go as well using my Keeper Android App. Generating passwords is simple. You just click the icon to create. I have control over how long Keeper keeps me logged into the computer I am using as well, that way I can change it if I am using a computer that is not my own. I also love that I am able to save additional fields like security questions and notes. Remembering just one password is a must for me!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Insurance Agent at a insurance company with 11-50 employees
We can verify the security level and have the system randomly assign and store passwords.
Pros and Cons
- "We can access our sign-ins and passwords on up to five devices per user. This means I can access a given site and my login and password for that site from my home and office computers as well as my phone and iPad."
- "They could possibly add a pre-designed contact feature that would work similar to a cell phone contact feature."
How has it helped my organization?
I personally add fields and save contact phone numbers or agency codes which I now can access wherever I am. I used to have to wait until I got to the office to get a password or some key information. It has saved me trips. We have 16 people and we are in 100% agreement regarding the value of this product.
What is most valuable?
We can access our sign-ins and passwords on up to five devices per user. This means I can access a given site and my login and password for that site from my home and office computers as well as my phone and iPad. We can share passwords and when one of us updates a password it changes for everyone. We can verify the security level and have the system randomly assign and store passwords. There is a high level of security protection.
What needs improvement?
I am very satisfied with the current features. They could possibly add a pre-designed contact feature that would work similar to a cell phone contact feature. The information that I need along with the web address and the passwords is often the phone and ext., account number, company codes, etc. There could also be a place to organize critical information like attorney, doctor, CPA, etc. I think this because I see a tremendous advantage to giving my password and sign in to a family member.
An interesting advantage I saw to this product is that if I were no longer here all those passwords are there in one place for my family to find as well as myself. Pre-designed fields would be helpful in organizing critical information. And I like that information in a vault. It would be handy if I had the other there too. All that said there are ways to creatively make this happen with the storage space and adding fields.
What do I think about the stability of the solution?
no
What do I think about the scalability of the solution?
no
How are customer service and technical support?
Customer Service:
very good
Technical Support:
I came across this personally and tested it. It was tremendous for us. We had notes, notebooks, and Outlook storing our passwords. Technical people had logins to different functions of our systems and they were the only ones who knew them. Some of us shared passwords for common sites and when we changed a password everyone had to notified sometimes by email (not good), and I would be at home and need a password that was at work or vice versa. We had HIPPA laws and were very concerned about knowing that in any given situation from cleaning people to customers present when we left our desks that this information was secure. I looked no further because this took care of all those issues for a reasonable price. Easy to have, and easy to use.
Which solution did I use previously and why did I switch?
This was the first we used
How was the initial setup?
not hard at all
What was our ROI?
There is tremendous benefit to knowing that only people who should be able to access passwords have access. Time savings is enormous because all of our passwords are with us wherever we are.
What other advice do I have?
Yes, do it. The ability to randomly assign passwords that are difficult and to save them eliminates using a common password for all sites. It is great to be able to choose a length that is appropriate for the site you are on by simply sliding a bar to choose the length of the randomly assigned password that works.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Video Network Engineer II at a tech services company
A great password manager + solution for any business and personal use
Pros and Cons
- "Enables IT department to force very complex passwords for certain users."
- "Ability to store 'files' from IOS & Android devices. You can store pics from these devices currently. Most file formats can be uploaded from PC's/Macs"
How has it helped my organization?
-Ability to store and share certain user ID's & passwords with specific people or groups depending on need to know.
-If a password or ID is forgotten, it's easy to lookup.
-Enables IT department to force very complex passwords for certain users.
-Keeper makes it simple to create complex passwords.
What is most valuable?
-Ease of use and simple graphic interface.
-Strong security with AES 256 encryption, dual factor authentication,password to access keeper is encrypted and not keys are not held by Keeper, 100,000 PBKDF2 iterations.
-Simple to sync between all compatible devices and backups take only a couple seconds.
-Browser extensions available for Firefox, Chrome, and now IE.
-Fingerprint login available on certain IOS devices.
What needs improvement?
-Ability to store 'files' from IOS & Android devices. You can store pics from these devices currently. Most file formats can be uploaded from PC's/Macs
-Not an area for improvement per se, but to continue being on top of the latest security available and any vulnerabilities that may arise.
What do I think about the stability of the solution?
No, not in business or with personal use. Never have lost any data stored with Keeper. Any questions or issues are usually found answered on Keepers very informative website or by contacting customer service.
What do I think about the scalability of the solution?
No
How are customer service and technical support?
Customer Service:
-The vast majority of the time excellent, but sometimes on weekends it could be better. I've been told that's been improving and customer support is routinely being educated.
Technical Support:
-Great. Very quick to respond and will escalate if need be.
Which solution did I use previously and why did I switch?
-I've always used Keeper myself. The organization was using some in house designed product.
How was the initial setup?
-Easy straight forward setup. Much easier then other software rollouts. The basic instructions are simple with helpful info on the website. You can then tailor it to your specific requirements from there.
What about the implementation team?
-In house with Keeper available at anytime.
What was our ROI?
-HIGH! I'm not sure in terms of funds. It's definitely saved a lot of man hours and convenience. The added security factor is the most improved and important Many variables vastly improved.
What's my experience with pricing, setup cost, and licensing?
-It's definitely worth it and affordable. Their sales team can definitely help scale your needs on licensing and provide pricing options.
Which other solutions did I evaluate?
-Before the 'in house' software, Lastpass and a few others were looked at. Lastpass had recently been hacked for the second time, so everyone was wary about using LP. Keeper had not been hacked and still hasn't been to this day. They also pay for a 3rd party audit, which at the time the competition wasn't doing. Not sure if that's the case now. Those factors definitely helped sway the decision towards Keeper.
What other advice do I have?
Keeper is rock solid for business and personal use. I don't know what I'd/we do without it. Top notch software and support.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IAM Consultant at a engineering company with 1-10 employees
The security architecture and account transfer features are a couple of the most valuable features.
Pros and Cons
- "Keeper Bridge."
- "Ability to set up password profiles that can predefine custom fields and password complexity."
How has it helped my organization?
Users can now use unique strong passwords with out worrying about memorizing them.
What is most valuable?
- Security Architecture
- Account Transfer
- Keeper SSO Connect
- Keeper Bridge
What needs improvement?
- Ability to set up password profiles that can predefine custom fields and password complexity.
What do I think about the stability of the solution?
We have never encountered any stability issues.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is 10/10.
Technical Support:
Technical support is 10/10.
Which solution did I use previously and why did I switch?
We previously used LastPass. It was getting cumbersome, costly, and riddled with security concerns.
How was the initial setup?
Initial setup was straightforward.
What about the implementation team?
Keeper Support implemented it.
What was our ROI?
It lowers the risk for password management.
What's my experience with pricing, setup cost, and licensing?
The more users, the better the price. Always opt for the live support.
Which other solutions did I evaluate?
Before choosing this product, we also evaluated LastPass, Dashlane, and Zoho.
What other advice do I have?
It is the best product we recommend to our clients. Get Keeper!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Director, consulting through Escient at World Vision Australia
Promotes good security, easy to manage, and saves time in my daily tasks
Pros and Cons
- "The ability to autofill the login credentials has saved me a lot of time in my day to day computing."
- "I would love it if you didn't have to re-authenticate when you start up a new browser."
What is our primary use case?
I have a significant number of passwords and Keeper helps me manage them all for both work and personal accounts, for me and my whole family. I would be lost without it.
How has it helped my organization?
We use keeper to assist in managing our client details, as well as ensuring our business technology is stored securely.
What is most valuable?
The ability to autofill the login credentials has saved me a lot of time in my day to day computing. As I'm on the computer for 10+ hours every day, it's a life-saver.
What needs improvement?
I would love it if you didn't have to re-authenticate when you start up a new browser.
For how long have I used the solution?
I have been using Keeper for three years, if not longer.
What do I think about the stability of the solution?
Keeper is a stable solution.
What do I think about the scalability of the solution?
It's a scalable product.
How are customer service and technical support?
I have no issues with technical support.
Which solution did I use previously and why did I switch?
I didn't use a different solution prior to Keeper, apart from an Excel spreadsheet.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I did not require assistance from the vendor.
What was our ROI?
It has a positive ROI.
What's my experience with pricing, setup cost, and licensing?
The pricing is available on the vendor's website.
Which other solutions did I evaluate?
I did not evaluate other options before implementing this one.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Customer Service Representative at a tech services company with 10,001+ employees
A great way to create longer, more complex passwords
Pros and Cons
- "Can create folders for specific types of information (i.e., work, personal, and school)."
- "If you purchase the premium, then after the subscription expires, you cannot edit your passwords any longer, even if you could before you purchased the paid subscription."
How has it helped my organization?
If you have to constantly update passwords for work, or whatever, this is a great way to keep up with what your current password is. Also, it is a great way to create a long, complex password.
What is most valuable?
- Creates random, complex passwords.
- Can create folders for specific types of information (i.e., work, personal, and school).
- Can connect multiple devices to one single login.
What needs improvement?
If you purchase the premium, then after the subscription expires, you cannot edit your passwords any longer, even if you could before you purchased the paid subscription.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None.
How are customer service and technical support?
Customer Service:
Have not had to use it.
Technical Support:
Have not had to use it.
Which solution did I use previously and why did I switch?
Never used any other solution.
How was the initial setup?
Initial setup is extremely easy.
What about the implementation team?
Implemented myself.
What was our ROI?
Not applicable.
What's my experience with pricing, setup cost, and licensing?
Just buy the yearly subscription.
Which other solutions did I evaluate?
None.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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