We use this solution to organize and manage information. It is our central repository. It removes individual knowledge bases. It doesn't remove them, but it keeps them in a better place.
IT manager at Landskrona Energi AB
Information management solution that offers the capability to assign different information to different groups or individuals
Pros and Cons
- "The possibility of assigning information to different groups and individuals has been the most valuable."
- "The technical support for this solution could be faster support and improved if they had a better understanding of my questions."
What is our primary use case?
What is most valuable?
The possibility of assigning information to different groups and individuals has been the most valuable.
What needs improvement?
The technical support for this solution could be faster support and improved if they had a better understanding of my questions.
For how long have I used the solution?
We have been using this solution for three years.
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Enterprise Password Managers
October 2024
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What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution. We have plans to increase its usage within our organization.
How are customer service and support?
The technical support for this solution could be faster support and improved if they had a better understanding of my questions. I would rate them a two out of five.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward. The deployment took one week.
What other advice do I have?
I recommend this solution. I would rate it an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technology Architect at Sprint
Auto login across platforms allows for no copying and pasting
Pros and Cons
- "Auto login across platforms allows for no copying and pasting."
- "The technical support has no experience."
- "Its aesthetic needs improvement."
What is most valuable?
Auto login across platforms allows for no copying and pasting.
What needs improvement?
Its aesthetic needs improvement.
What do I think about the stability of the solution?
No stability issues.
What do I think about the scalability of the solution?
No scalability issues.
How are customer service and technical support?
The technical support has no experience.
Which solution did I use previously and why did I switch?
No
How was the initial setup?
It is mostly straightforward. Keyboard integration for auto login is complex on Android, but that is an OS issue.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Enterprise Password Managers
October 2024
Find out what your peers are saying about Keeper Security, Inc., LastPass, Dashlane and others in Enterprise Password Managers. Updated: October 2024.
816,406 professionals have used our research since 2012.
Senior Business Development Representative at a insurance company with 1,001-5,000 employees
Strong password creator and easy to use interface.
What is most valuable?
- Strong password creator
- Two factor authentication
Cross platform functionality - Easy to use interface
How has it helped my organization?
We are more organized and know that our data is protected.
What needs improvement?
Export functionality.
For how long have I used the solution?
4+ years
What was my experience with deployment of the solution?
None.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None.
How are customer service and technical support?
Responsive.
Which solution did I use previously and why did I switch?
Local password management.
How was the initial setup?
Straightforward.
What about the implementation team?
I handled it.
What was our ROI?
Priceless.
Which other solutions did I evaluate?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Fellow at a international affairs institute
The Chrome browser plug-in and Android app are efficient.
Valuable Features
There are many, it creates really secure passwords and I only have to remember one. Also, it has a very good plug in for my browser (Chrome) and also syncs to my phone (Android) so it is very efficient.
Improvements to My Organization
It is simply very efficient and easy to use. Saves time and frustration.
Room for Improvement
I don't really think the Vault is much use to me. It is included in my package that I pay for - but I never use it. I find services like Dropbox much more useful as it has the automatic sync. I think Keeper is most useful for its primary function - password management - which it does excellently and this shouldn't take away from that.
Use of Solution
2 years
Deployment Issues
No
Customer Service and Technical Support
Customer Service:
Excellent
Technical Support:Top notch
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a tech services company with 5,001-10,000 employees
It syncs with all devices and supports all platforms
Pros and Cons
- "It syncs with all devices and supports all platforms."
- "The chat support is quick. I have never encountered any problems. On the contrary, they have been very helpful and kind."
- "API possible needs improvement. Although, this feature is for enterprises which need more then the usual usage."
- "It would be nice to see this great tool integrate with other tools out there."
What is our primary use case?
It is for personal and business tools that I use on my mobile device. It is working great with web and app components working on browser extensions, which makes my life much easier.
How has it helped my organization?
We need to change our password constantly and maintain it. This is an impossible task to do without a password management app.
What is most valuable?
It syncs with all devices and supports all platforms.
What needs improvement?
- API possible needs improvement. Although, this feature is for enterprises which need more then the usual usage.
- It would be nice to see this great tool integrate with other tools out there.
For how long have I used the solution?
One to three years.
How is customer service and technical support?
The chat support is quick. I have never encountered any problems. On the contrary, they have been very helpful and kind.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Helping Clients Succeed at It-visibility
A free service for storing your passwords on a single device
Pros and Cons
- "Keeper was user-friendly."
What is most valuable?
Keeper was user-friendly. It was implemented within the whole "fingerprinting thing" in Apple — you could use Keeper the same way as you use Keychain.
The user interface was also nice. You could have multiple or different zones. You could have your vault, so to speak, for your work-related applications, and you could also have private vaults, as well. If I can recall correctly, you could place notes and other documents in this vault to be saved — I liked that.
What needs improvement?
I think Keeper is a good product; we also sold it to our customers; however, there were some political issues between account managers over there.
For how long have I used the solution?
I used Keeper for a couple of months. I am not using Keeper now because I work for another company. Due to Corona, I thought it would be best to swap over to a very steady company.
What do I think about the stability of the solution?
Both the stability and the scalability of Keeper are great.
How are customer service and technical support?
The technical support is good. The people we dealt with were very responsive; however, they were also in the carousel of political issues. They would have liked to do more but they were restrained due to internal politics.
How was the initial setup?
The initial setup of Keeper was easy.
What's my experience with pricing, setup cost, and licensing?
We chose their optional annual subscription; I believe we paid monthly — I thought it was a good deal.
What other advice do I have?
I would definitely recommend using Keeper. On a scale from one to ten, I would give Keeper a rating of eight.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
M Developer at a tech services company with 51-200 employees
Stronger passwords are being used across the board in our organization
Pros and Cons
- "It saves us from duplicating passwords for different accounts."
- "Stronger passwords are being used across the board in our organization."
- "Possible offline access to passwords. Therefore, when internet access is unavailable, I can still access my vault."
What is our primary use case?
This product keeps me from duplicating passwords and helps me to use stronger passwords. I also love the functionality of KeeperFill.
How has it helped my organization?
- Stronger passwords are being used across the board in our organization.
- It saves us from duplicating passwords for different accounts.
What is most valuable?
Cloud storage (access from anywhere) and KeeperFill are very handy. Plus, it saves me a lot of typing.
What needs improvement?
Possible offline access to passwords. Therefore, when internet access is unavailable, I can still access my vault.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Air lab tech at a manufacturing company with 51-200 employees
I can access my passwords from any Internet connected device
Pros and Cons
- "I like Keeper's mobility and its accessibility."
- "I can access my passwords from any Internet connected device."
- "Maybe a sort of category organizer to help with organizing passwords for different things, such as banking, medical, shopping, and school."
What is our primary use case?
I use Keeper for my wife and my personal password storage. We can both access each other's passwords without needing to contact the other person.
How has it helped my organization?
I can manage any accounts or bills my wife may have. Since we share an account, I do not need to contact her for her passwords and vice versa.
What is most valuable?
I like Keeper's mobility and its accessibility. No matter where I am, or if I have my phone on me or not, I can access my passwords from any Internet connected device.
What needs improvement?
Maybe a sort of category organizer to help with organizing passwords for different things, such as banking, medical, shopping, and school.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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Learn More: Questions:
- What are some best practices to implement for secure employee password management?
- What advice do you have for an enterprise user on Password Day 2021?
- When evaluating Enterprise Password Managers, what aspect do you think is the most important to look for?
- What should one take into account when selecting an enterprise password manager?
Can you share what impacted your decision process to choose this solution over the alternatives that you considered?