Microsoft Exchange Online Protection (EOP) Reviews

We use it for email protection. 

Microsoft Exchange Online Protection is very good when it comes to anti-phishing and anti-malware. And the fact that it has an impersonation feature for the domain as well as users.

The reporting needs a little bit of improvement. When you compare it to Mimecast features and data porting tools, it's less superior compared to EOP.

Another area of improvement could be pricing. So Exchange Online Protection has a higher price compared to its competitors.

I've been working with it for over three years now.

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. The scalability is pretty good; it does what it is supposed to do. I haven't encountered many issues because Microsoft regularly updates its product.

We're just over 650 users in our company using this solution.

The customer service and support have been really helpful. Whenever we raise a support ticket with them, they respond in a timely manner, and almost 99.9% of the time, issues are resolved.

Positive

I have used MessageLabs in the past, and I would say that EOP is better than MessageLabs in terms of the interface and ease of use. 

The initial setup is easy. Moreover, it is easy to maintain. The deployment model is cloud-based, but we are in a hybrid environment. So it does protect our on-premises environment as well.

The initial deployment was done by our IT team. In our IT department, I would say roughly 12 people are required for maintenance.

It's a high price. When comparing it to Microsoft Defender and Mimecast, it is more expensive. 

I would definitely require using this solution. Overall, I would rate the solution a nine out of ten. 

It's definitely scalable.

The price could be lower.

Microsoft has some training portals, but more could be developed.

Additional documentation could be added.

It's stable if you take care of it, but it's not an install-it-and-forget-about-it kind of product. You have to maintain it.

It's definitely scalable.

The quality of the technical support is good, but the speed could be better. I would rate it at three on a scale from one to five.

Negative

It's neither very easy nor very complex to deploy Microsoft Exchange Online Protection. It's in-between. On a scale from one to five, I would rate deployment at three.

The price could be lower.

On a scale from one to ten, I would rate this solution at eight.

The tool scans all inbound emails. It ensures that we do not get links to malicious sites. The solution also prevents phishing attempts. 

I like the product's ZAP feature. 

The tool's classification for bulk email is cumbersome. 

I have been using the solution for five years. 

I have had no issues with the tool's stability in the last four to five years.

I have had no problems with the solution's scalability. We have tenants with four to five people and others with around 600 people. There is not much difference in either case. 

The tool's technical support responds fast. 

Neutral

The tool's initial deployment is cumbersome. We have one person devoted to the solution's maintenance. Microsoft handles most of the updates and rule additions. 

The tool's pricing is excellent. 

 The tool's maintenance is minimal. It is easy to maintain. I would rate the solution an eight out of ten. 

We use the solution as a security gateway to protect electronic messages for our customers. It helps us define email transaction rules to protect them from inside and outside the network.

The solution's most valuable feature is securing the on-premises and Azure infrastructures.

They should add more information to specify the difference between Defender for Office 365 and Exchange Online Protection. We keep getting queries regarding it. Also, they should integrate the solution with other platforms. We currently face issues while helping customers migrate from another solution to Microsoft Exchange.

We have been using the solution for 12 years.

It is a stable solution.

It is a scalable solution. We have 50 customers using it. We have seen many customers moving their solutions from on-premises to on-cloud. The solution provides a secure bridge for migration.

The solution's customer service is good.

We need to have a license to set up the solution.

Our deployment and maintenance team for the solution comprises three architectures, five consultants, and two desk managers.

Apart from the license fee for the solution, there are no additional costs.

I recommend the solution to others and rate it as a seven.