Microsoft Exchange Online Protection (EOP) Reviews

I primarily use the solution for online protection. It protects us from malware and spam, among other threats.

I can employ my own policies, for example, attached files and email, and I can apply security to them and analyze threats that may come in. I put together the best configurations to help protect the users.

It has offered effective protection to help us avoid email issues. For example, my CEO in the past had been compromised with malware. When we deployed this solution, we've been able to avoid issues.

The functionality is good.

It helps maintain protection. It can protect our Microsoft operations. It offers great security against malware and other threats. 

Technical support is excellent.

It is stable.

The solution can scale. 

It offers good value for money.

It doesn't protect against everything. We do need protection for, for example, endpoints. 

We'd like Citrix and Linux identity protection. We need security beyond just email so that we can avoid malicious threats.

I've been using the solution for five years in total.

It is stable. I'd rate the reliability ten out of ten. There are no bugs or glitches and it doesn't crash or freeze. 

I'd rate the solution eight out of ten in terms of scalability. It can scale. 

Microsoft support is excellent. They are very helpful and responsive. 

Positive

The initial setup was very easy. It was not difficult. We had good documentation in order to assist us. There's a lot of information available. 

The pricing is expensive, however, it is valuable to have, so that pricing is okay.

I'm not sure which version of the solution we're using. 

Overall, I would rate the solution ten out of ten. I'm very pleased with the solution.

We use the product to configure anti-spam solutions.

The product's most valuable feature is third-party integrations.

The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive. Additionally, it could be easy to configure and fine-tune the components.

We have been using Microsoft Exchange Online Protection (EOP) for two years.

It is a stable platform.

It is a scalable product.

I work with Microsoft's technical support team a lot. In some simple cases, the services are very good. However, it needs improvement for dealing with complex issues.

Neutral

I have experience working with Mimecast and Barracuda. In comparison, Microsoft Exchange Online Protection has good integration and policies. However, it is not easy to configure.

The initial setup process is easy. At the same time, it's complicated to configure. From a maintenance perspective, it requires keeping a tab on the console for security or operations to filter out emails.

The product generates a good return on investment for the US market.

The product's pricing is competitive for the US market. However, it is expensive for the regions where businesses don't have enough budget to invest.

I recommend Microsoft Exchange Online Protection (EOP) to others and rate it a seven out of ten.

The tool scans all inbound emails. It ensures that we do not get links to malicious sites. The solution also prevents phishing attempts. 

I like the product's ZAP feature. 

The tool's classification for bulk email is cumbersome. 

I have been using the solution for five years. 

I have had no issues with the tool's stability in the last four to five years.

I have had no problems with the solution's scalability. We have tenants with four to five people and others with around 600 people. There is not much difference in either case. 

The tool's technical support responds fast. 

Neutral

The tool's initial deployment is cumbersome. We have one person devoted to the solution's maintenance. Microsoft handles most of the updates and rule additions. 

The tool's pricing is excellent. 

 The tool's maintenance is minimal. It is easy to maintain. I would rate the solution an eight out of ten. 

The solution is for general protection, specifically for email scanning to protect against threats.

The value of the solution is the fact that it's completely already integrated into the Office 365 environment so you don't have to go do different things to manage and be able to control, configure, and integrate security as part of the overall Mailpack. 

For some customers, they don't feel comfortable having all their eggs in the Microsoft basket. Some prefer to have another scanner to do the scanning for protection.

The scanning is quite effective.

It's integrated right into Office 365.

The solution is stable.

It is scalable.

The biggest issue that I experience is that Microsoft keeps moving things around, and it's very inconsistent as to where you find the information when you're trying to work on different pieces. The fact that they keep changing it, keep changing the portals and moving things around, gets to be very frustrating when you're trying to get something configured for customers.

Technical support needs improvement.

The solution is a bit pricey. 

I've used the solution for quite a while at this point. 

We've had no issues with stability.

We've had no problem with scalability.

We deal with support all of the time. Technical support could be better.

Negative

The implementation is somewhere in the middle of easy and difficult. You do need to know what you're doing, and you're not always sure of both the level of the spam policies and the protection you're putting on, for example, what it's actually gonna do to mail. It takes experience. Somebody new is not generally going to figure it out quickly.

The level of maintenance depends on the size of the organization. That said, it doesn't take a lot of care and feeding once it's set up properly.

The pricing is moderate. I'd rate them five or six out of ten. They are a bit expensive, considering I'm already paying for staff in the portal. 

I spend 99% of my time working with Microsoft products. We do resell Microsoft. We're a small business partner. 

I'd rate the solution seven out of ten. 

It's definitely scalable.

The price could be lower.

Microsoft has some training portals, but more could be developed.

Additional documentation could be added.

It's stable if you take care of it, but it's not an install-it-and-forget-about-it kind of product. You have to maintain it.

It's definitely scalable.

The quality of the technical support is good, but the speed could be better. I would rate it at three on a scale from one to five.

Negative

It's neither very easy nor very complex to deploy Microsoft Exchange Online Protection. It's in-between. On a scale from one to five, I would rate deployment at three.

The price could be lower.

On a scale from one to ten, I would rate this solution at eight.

We use the solution as a security gateway to protect electronic messages for our customers. It helps us define email transaction rules to protect them from inside and outside the network.

The solution's most valuable feature is securing the on-premises and Azure infrastructures.

They should add more information to specify the difference between Defender for Office 365 and Exchange Online Protection. We keep getting queries regarding it. Also, they should integrate the solution with other platforms. We currently face issues while helping customers migrate from another solution to Microsoft Exchange.

We have been using the solution for 12 years.

It is a stable solution.

It is a scalable solution. We have 50 customers using it. We have seen many customers moving their solutions from on-premises to on-cloud. The solution provides a secure bridge for migration.

The solution's customer service is good.

We need to have a license to set up the solution.

Our deployment and maintenance team for the solution comprises three architectures, five consultants, and two desk managers.

Apart from the license fee for the solution, there are no additional costs.

I recommend the solution to others and rate it as a seven.