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AzharAhmed - PeerSpot reviewer
Integration Consultant at a energy/utilities company with 10,001+ employees
Real User
Feature rich, responsive support, and scalable
Pros and Cons
  • "Mulesoft Anypoint API Manager's most valuable aspect is it has plenty of features."
  • "Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market."

What is our primary use case?

I use Mulesoft Anypoint API Manager for application integration.

What is most valuable?

Mulesoft Anypoint API Manager's most valuable aspect is it has plenty of features.

What needs improvement?

Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market.

For how long have I used the solution?

I have been using Mulesoft Anypoint API Manager for approximately two years.

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What do I think about the stability of the solution?

Mulesoft Anypoint API Manager has been stable and my usage. However, there have been some issues with SMTP connectors.

What do I think about the scalability of the solution?

The scalability of Mulesoft Anypoint API Manager is good.

We have approximately 80 people using the solution. They are architects and developers. We have plans to increase the usage of the solution if the depends require it.

How are customer service and support?

Mulesoft Anypoint API Manager technical support is good, they are responsive.

I rate the support from Mulesoft Anypoint API Manager a five out of five.

Which solution did I use previously and why did I switch?

I have previously used different API gateway solutions, such as Akana API Management and SOA Software.

How was the initial setup?

The initial setup of the Mulesoft Anypoint API Manager is simple. The whole process did not take a lot of time.

What about the implementation team?

We did the implementation of Mulesoft Anypoint API Manager in-house.

What's my experience with pricing, setup cost, and licensing?

The price of Mulesoft Anypoint API Manager is very high.

What other advice do I have?

Mulesoft Anypoint API Manager is a very good solution.

I rate Mulesoft Anypoint API Manager a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2520948 - PeerSpot reviewer
Solutions Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Provides holistic benefits to people revamping most of their company's API ecosystem
Pros and Cons
  • "The solution has a feature called Flex, which is a low-latency API layer for passthrough APIs where you want data mapping but with very low latency and high scalability."
  • "The solution could be improved in educational and onboarding areas."

What is our primary use case?

We use the solution to do buy-in alignment. There's a banking industry framework that tries to create the bank of the future. There are hundreds of different functions and business domains within a big bank or a small credit union.

The goal is to align reusable process APIs to that framework and then tie them back to system APIs that decouple your systems of record. It's a huge program to resurface credit unions and banks completely using APIs.

What is most valuable?

I was pleasantly surprised in a couple of places. The solution has a feature called Flex, which is a low-latency API layer for passthrough APIs where you want data mapping but with very low latency and high scalability. That was quite a surprise. The second was having an API catalog that could feed everything as first-class citizens.

You could have a Swagger File, a GraphQL query schema, a socket, an async API, or data mappings. Being able to catalog a bunch of related integration artifacts for reuse and get feedback seemed very effective to me.

What needs improvement?

It's pretty cryptic for a new user to learn the ropes and do basic things. The solution could be improved in educational and onboarding areas.

For how long have I used the solution?

I have been using MuleSoft API Manager for three weeks.

What do I think about the scalability of the solution?

I spent my first 20 years at the big three banks, Bank of America, Chase, and Citibank. Thousands of people used the solution in those places. Around 200 to 300 people are directly using the solution in my current organization.

You can instantiate Java-based GraphQL, orchestration and data mapping, or Envoy-based Flex Gateways. The Flex Gateway provides high throughput and scalability, but it's meant for a very focused use case. The ESB Java-based features are very flexible, but they're still pretty scalable.

One unique thing about MuleSoft API Manager compared to Azure is that it has all the components within that ESP. Azure API management makes you call out to other islands within the Microsoft ecosystem. The architecture leads to better scalability and availability with the MuleSoft API Manager approach.

How was the initial setup?

My goal is to create a world-class API. I'm trying to achieve things like end-to-end traceability, observability, strong authentication, or granular authorization. The documentation does not clearly explain how to scaffold and automate the full set of reusable use cases.

What's my experience with pricing, setup cost, and licensing?

If you carefully analyze it, the solution's pricing will be the same as other tools. The solution looks more expensive on the surface because it builds all the functions into one core component or into an integrated suite of components. You get a richer set of full life cycle tooling. You're paying upfront for the scalability.

If you use a cloud like Azure, you send transactions to multiple different services, eventually totaling up to a similar amount of money. However, you'd be locked into one cloud provider with that approach instead of being multi-cloud.

What other advice do I have?

I would recommend the solution to other users. In the last few weeks, I've learned so much that I didn't know existed. I see the solution's holistic benefits, especially for people revamping most of their company's API ecosystem. The solution does present some compelling benefits.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Founder & CEO at Qontrack Services
Real User
Top 20
Offers drag-and-drop functionalities and robustness to user
Pros and Cons
  • "The most valuable features of the solution are the low code environment, the drag-and-drop functionality, and the ability to drop the connectors on the fly, which are extremely helpful."
  • "There are some loopholes in the security policies that could be improved."

What is our primary use case?

I use the solution in my company because we are looking at synchronizing all the messages that come into our trading platform. We are also looking at various applications and feeding points, and MuleSoft has been helpful for us. Essentially, the use case is attached to stock broking.

What is most valuable?

The most valuable features of the solution are the low code environment, the drag-and-drop functionality, and the ability to drop the connectors on the fly, which are extremely helpful.

What needs improvement?

There are some loopholes in the security policies that could be improved.

The tool's robustness ensures who can access the platform. If there is a cracked version, the tool can track that. MuleSoft Anypoint API Manager needs to watch out for compromised licenses.

For how long have I used the solution?

I have been using MuleSoft Anypoint API Manager for two years and three months. My company serves as an implementer of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

My company's clients are medium-sized businesses.

How are customer service and support?

I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

If one means difficult setup process and ten means easy setup phase, I rate the initial setup of the solution as an eight.

The solution is deployed on the hybrid cloud model.

The solution's deployment took our company a few days only because of the vendor and client policies.

What was our ROI?

I think that the return on investment is fairly okay. I don't have the numbers to speak about the ROI because the people involved in the business part look into it. I have done just a small level implementation of the product. I don't have access to those numbers as the business heads have driven the solutions in our company.

What's my experience with pricing, setup cost, and licensing?

If one is cheap and ten is expensive, I rate the product price as six and a half to seven.

What other advice do I have?

The security policies in MuleSoft Anypoint API Manager are helpful. It is a pretty neat platform.

The use of the product for AI-driven projects has been fairly okay.

I would recommend the product to others who plan to use it, considering the ease of use that it offers, along with the help or support that is available for users.

I rate the tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Architecte entreprise at a retailer with 1,001-5,000 employees
Real User
Top 20
Easy-to-use platform with valuable integration functionality
Pros and Cons
  • "The integration process was straightforward."
  • "The setup process could be simpler."

What is our primary use case?

Our primary use case is to consolidate server information about product stocks. We have data in different systems and offer an API to provide users with consolidated information. Our main system is SAP, and we use standard connectors to integrate it with Microsoft.

What is most valuable?

The most valuable feature has been the standard connectors, especially the integration with SAP. It was crucial for us since most of our information is stored in SAP, and accessing this data seamlessly was very beneficial.

What needs improvement?

The setup process could be simpler. We are still discovering some features, and simplifying the initial configuration would be helpful.

For how long have I used the solution?

We have been using MuleSoft Anypoint API Manager for six months.

What do I think about the stability of the solution?

I rate the product stability an eight. While we have yet to encounter major issues, our experience is still limited, and we are in the discovery phase.

How are customer service and support?

We still haven't contacted the support team directly. Initially, we conducted a proof of concept with our internal team, focusing on integrating with Microsoft products. Subsequently, we transitioned to working with the whole API team, who have found it easy to use.

How was the initial setup?

The deployment model was cloud-based.

What about the implementation team?

We implemented the product in-house.

What was our ROI?

It's too early to determine the exact ROI for the product as we are still in the initial stages of implementation and use.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite reasonable and affordable.

Which other solutions did I evaluate?

We evaluated Amazon API Gateway and Google's solution. After trying the proof of concept, we chose MuleSoft because our directors preferred it.

What other advice do I have?

The integration process was straightforward. As the software manager overseeing our current IT workflow, integrating the product was a smooth experience. While we have only begun exploring its full potential, initial impressions suggest ease of use and usefulness. The configuration services were particularly seamless, contributing to our overall positive experience. Therefore, the integration process is easy rather than difficult. We conducted a proof of concept involving one of our developers and found the APIs provided by MuleSoft user-friendly.

Overall, it is a very intuitive and good product. It has proven to be effective for our use case so far. I rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MuleSoft Developer at SynergySoft
MSP
Top 5
Helps secure APIs by allowing users to deploy policies
Pros and Cons
  • "The most valuable features of the solution for securing APIs stem from the tool's ability to allow users to deploy policies."
  • "The product's price should be available for public review since it is not currently available for others to see, making it one of the areas where the product has certain shortcomings."

What is our primary use case?

I have dealt with a few use cases involving MuleSoft Anypoint API Manager, but I am unsure whether its features are useful in my company. The tool is useful for the governance of APIs that I have created with some policies, like SLA-based policies or rate-limiting policies. In general, it is an advanced product.

The main reason for using MuleSoft Anypoint API Manager is that the company's external systems inside the customers' ecosystem need to be publicly called APIs by providing the paid version of API so that anyone can access the endpoints from the internet. In our company, we need some tools to configure who can or can't call you while being able to control the amount of calls, irrespective of how many they are. In our company, the tool becomes useful to make five calls per minute with our current license.

What is most valuable?

The most valuable features of the solution for securing APIs stem from the tool's ability to allow users to deploy policies.

What needs improvement?

The tool already can solve the problems for which it was designed, and it is really hard to have any thoughts over what can be improved in the product, as it is a very niche task.

The product's price should be available for public review since it is not currently available for others to see, making it one of the areas where the product has certain shortcomings. The product's price is revealed only when you contact MuleSoft Anypoint.

For how long have I used the solution?

I have experience with MuleSoft Anypoint API Manager for a year.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

My company deals with clients having small and medium businesses.

How are customer service and support?

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the product's initial setup phase a nine out of ten.

Experienced developers can deploy the product in a day.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

Speaking about how MuleSoft Anypoint API Manager helps in the area of API lifecycle management, I would say that API Manager can be considered the last step after you have established all your systems in your environment. It is useful to configure some small details in areas like rate limiting.

The monitoring part of the tool is not needed for simple solutions. The monitoring part of the tool is required when you have a large ecosystem of different software applications. The tool helps monitor when your systems slow down. I don't have experience with the tool's monitoring part.

The benefit of the policy management feature in MuleSoft Anypoint API Manager ensures that your APIs are secured. The tool also provides our company with very flexible control when it comes to the usage by our clients.

I rate MuleSoft Anypoint API Manager's support for my organization's digital transformation efforts a ten out of ten.

I have no special recommendations for those who plan to use the product. The tool is used by technical developers for development purposes.

I rate the overall tool a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Mohan BS - PeerSpot reviewer
Senior Specialist at a manufacturing company with 10,001+ employees
Real User
Top 10
Good API policies, reliable, and easy to expand
Pros and Cons
  • "We can use both on-premises and cloud setups."
  • "The solution is expensive."

What is our primary use case?

We primarily use the solution for API management.

What is most valuable?

We can use both on-premises and cloud setups. 

The API policies are great.

We can use command line, and it also has a good UI.

We can select the required servers and deploy API. It's great for managing the API.

If we talk about the designing of our API site with RAML and putting it into the exchange and then looking at it as a library, it's pretty good. 

The initial setup can be pretty straightforward. 

It's stable. 

We can scale the product.

What needs improvement?

I'd like an option for having customized policies also. I'd suggest that the product provide some inbuilt customized policies alongside the ability to fully customize.

The solution is expensive. 

They're coming up with lots of new things right now. I'm looking for something like AI-based monitoring in the future.

For how long have I used the solution?

I've been using the solution for almost three years. 

What do I think about the stability of the solution?

The solution looks to be stable. It is reliable so far. there are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

We've found it to be a scalable product in general. 

I'm not sure of the exact amount of users. 

How are customer service and support?

We have technical support from MuleSoft, and they have a portal where we can log the ticket. We've had a couple of resolutions already.

How would you rate customer service and support?

Positive

How was the initial setup?

So far, we've had pretty straightforward setups. That said, we are looking to build a more complex project right now, and that implementation may be more involved. 

What about the implementation team?

We were able to do a couple of things by ourselves. We are also planning on building a complex integration with the system soon.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact cost of the solution. 

While I haven't had detailed discussions, my understanding is that the solution is expensive. I found it pricey when I was doing some research.

Which other solutions did I evaluate?

I evaluated a couple of tools. We wanted to compare to see what might be better. We wanted to use one of MuleSoft's business units. MuleSoft stands out.

What other advice do I have?

We're trying to build a partnership with MuleSoft right now. 

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Chanchal Deshmukh - PeerSpot reviewer
Senior Associate at a financial services firm with 5,001-10,000 employees
Real User
Low-code, easy-to-use, and used for process orchestration
Pros and Cons
  • "MuleSoft Anypoint API Manager is a low-code product."
  • "The solution should facilitate the creation of custom connectors for use cases where a user would require extra connectors."

What is our primary use case?

We use the solution for process orchestration. We have some upstream and downstream systems, and the orchestration happens there with the help of MuleSoft Anypoint API Manager.

What is most valuable?

MuleSoft Anypoint API Manager is a low-code product. You can build an API with Python or Java as well. Since it's a low-code tool, you can easily develop an API and expose it to the consumers. The solution's data view coding language is easier to use than other languages.

What needs improvement?

The solution should facilitate the creation of custom connectors for use cases where a user would require extra connectors. This will make it easier for the user to use the product.

What do I think about the stability of the solution?

I haven't suffered many breakdowns or security issues with the solution. Nowadays, we are using CloudHub. However, we faced some stability issues when we previously used RTF (Runtime Fabric).

What do I think about the scalability of the solution?

MuleSoft Anypoint API Manager is a scalable solution. More than 50 people use the tool in our organization.

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

MuleSoft Anypoint API Manager is an expensive solution.

What other advice do I have?

I would recommend the solution to other users because it is easy to use. However, users should first consider the solution's high license cost. Depending on the execution, the solution is worth the money. New users will find the solution easy to use.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Prashant K - PeerSpot reviewer
Integration Architect at RB
Real User
API Management tool that is valuable for cloud-first organizations needing to effectively manage APIs
Pros and Cons
  • "The entire offering and suite of tools that this solution provides have been very valuable. We are able to manage APIs on runtime on a cloud basis which has been very useful."
  • "The log management for this solution needs improvement."

What is most valuable?

The entire offering and suite of tools that this solution provides have been very valuable. We are able to manage APIs on runtime on a cloud basis which has been very useful. 

What needs improvement?

The log management for this solution needs improvement. We would also like to have the capability to monitor usage metrics within the system. Currently, it is available, but only on a case-to-case basis. We would like to have an admin page where we could view and track all our usage metrics. 

For how long have I used the solution?

We have been using this solution for more than six years. 

What do I think about the scalability of the solution?

The scalability of this solution depends on how you configure it. When you design the implementation of the solution, you need to factor in multiple sets of requirements and configure the size of the APIs accordingly.

How are customer service and support?

There is the standard SLA defined depending on the type of subscription or license. The support we have received has been good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Oracle. 

How was the initial setup?

The initial setup can be a bit challenging but usage of the solution after that is straightforward. 

What's my experience with pricing, setup cost, and licensing?

When it comes to determining price, the pre-sales team interacts with the customer's primary integration team and the price is negotiated based on the specific usage of the system. 

What other advice do I have?

If your organization wants to build reusable functionality using APIs and you are a cloud-first organization, I would recommend MuleSoft. I would not recommend this solution for tactical integrations but rather for strategic investments. You need to have a long-term vision as to what you are building, where you are building, and how best you can reuse what you build across the enterprise.

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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