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Joe-Lam - PeerSpot reviewer
Associate Business Development Director at PCCW
Real User
Top 10
Enables you to manage, govern, and secure APIs
Pros and Cons
  • "It is a good management tool for controlling purposes."
  • "Since most components are situated in the cloud, there's one particular hosted in the cloud. This presents a considerable challenge. While all other components are implemented on-premises, this specific one isn't permitted to be hosted in the cloud as per customer requirements. Shifting this component to an on-premises environment requires a significant effort."

What is our primary use case?

We could employ it for tasks like access control and other minor functions like controlling licenses using an API gateway alongside SS rules.

What is most valuable?

It is a good management tool for controlling purposes.

What needs improvement?

Since most components are situated in the cloud, there's one particular hosted in the cloud. This presents a considerable challenge. While all other components are implemented on-premises, this specific one isn't permitted to be hosted in the cloud as per customer requirements. Shifting this component to an on-premises environment requires a significant effort. 

For how long have I used the solution?

I have been using MuleSoft Anypoint API Manager for more than two years.

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What do I think about the stability of the solution?

It is a stable product. 

What do I think about the scalability of the solution?

Regarding scalability, I have some uncertainty. During our interaction with the vendor, they introduced us to the possibility of running MuleSoft within a Kubernetes environment. If we can leverage this approach, it could potentially enhance scalability. However, during the testing phase, I found that the implementation process was rather complex.

I would rate the scalability seven out of ten.

How are customer service and support?

The support is satisfactory.

How would you rate customer service and support?

Neutral

How was the initial setup?

It is complicated. I would rate it three out of ten. We collaborated with professional service experts based in Hong Kong. When delving into the architectural aspects, it became apparent that the setup was intricate. Consequently, we relied on their assistance for both the installation process and the architectural design. The project itself extended over a considerable duration, not solely due to its length but also because it involved multiple components.

What's my experience with pricing, setup cost, and licensing?

It is extremely high, and I would rate it one out of ten.

What other advice do I have?

Personally, I find this to be a satisfactory option. I would rate the product seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Software Engineer at Novigo solutions
Real User
Top 5
Easy to set up with good reliability and helpful drag and drop capabilities
Pros and Cons
  • "We have all the policies available via drag and drop. It made it very easy."
  • "I'd like more monitoring and analyzing features included in the future."

What is our primary use case?

We primarily use the solution for integration purposes. 

What is most valuable?

The solution offers good policies. We have all the policies available via drag and drop. It made it very easy.

What needs improvement?

I don't have any notes for improvements. I'm happy with it. 

I'd like more monitoring and analyzing features included in the future. It would be helpful to have a dashboard with monitoring and health check visible to users. 

For how long have I used the solution?

I've used the solution for two years. 

What do I think about the stability of the solution?

The solution is stable. I'd rate it ten out of ten. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

I'd rate the scalability ten out of ten. It is easy to extend. We have multiple users on the solution. We have around 100 users so far. 

How are customer service and support?

I don't have any experience with technical support. I cannot speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I've also used Apigee, IBM API Connect, and Kong Enterprise. They are pretty new for me. I've used Apigee and IBM for a couple of weeks. I did not use a different solution previously.

How was the initial setup?

The solution is pretty easy to set up. I'd rate the ease of setup ten out of ten. That said, I was not involved in the initial deployment directly.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the solution's pricing. 

Which other solutions did I evaluate?

Currently, I'm evaluating the difference between this solution and Apigee, IBM API Connect, and Kong Enterprise.

What other advice do I have?

I'm a customer and end-user. 

This is a very useful product. However, it is involved, and you do have to learn a few things to use it effectively. 

I'd rate the solution ten out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
MuleSoft API Manager
August 2024
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
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AzharAhmed - PeerSpot reviewer
Integration Consultant at a energy/utilities company with 10,001+ employees
Real User
Feature rich, responsive support, and scalable
Pros and Cons
  • "Mulesoft Anypoint API Manager's most valuable aspect is it has plenty of features."
  • "Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market."

What is our primary use case?

I use Mulesoft Anypoint API Manager for application integration.

What is most valuable?

Mulesoft Anypoint API Manager's most valuable aspect is it has plenty of features.

What needs improvement?

Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market.

For how long have I used the solution?

I have been using Mulesoft Anypoint API Manager for approximately two years.

What do I think about the stability of the solution?

Mulesoft Anypoint API Manager has been stable and my usage. However, there have been some issues with SMTP connectors.

What do I think about the scalability of the solution?

The scalability of Mulesoft Anypoint API Manager is good.

We have approximately 80 people using the solution. They are architects and developers. We have plans to increase the usage of the solution if the depends require it.

How are customer service and support?

Mulesoft Anypoint API Manager technical support is good, they are responsive.

I rate the support from Mulesoft Anypoint API Manager a five out of five.

Which solution did I use previously and why did I switch?

I have previously used different API gateway solutions, such as Akana API Management and SOA Software.

How was the initial setup?

The initial setup of the Mulesoft Anypoint API Manager is simple. The whole process did not take a lot of time.

What about the implementation team?

We did the implementation of Mulesoft Anypoint API Manager in-house.

What's my experience with pricing, setup cost, and licensing?

The price of Mulesoft Anypoint API Manager is very high.

What other advice do I have?

Mulesoft Anypoint API Manager is a very good solution.

I rate Mulesoft Anypoint API Manager a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Provides holistic benefits to people revamping most of their company's API ecosystem
Pros and Cons
  • "The solution has a feature called Flex, which is a low-latency API layer for passthrough APIs where you want data mapping but with very low latency and high scalability."
  • "The solution could be improved in educational and onboarding areas."

What is our primary use case?

We use the solution to do buy-in alignment. There's a banking industry framework that tries to create the bank of the future. There are hundreds of different functions and business domains within a big bank or a small credit union.

The goal is to align reusable process APIs to that framework and then tie them back to system APIs that decouple your systems of record. It's a huge program to resurface credit unions and banks completely using APIs.

What is most valuable?

I was pleasantly surprised in a couple of places. The solution has a feature called Flex, which is a low-latency API layer for passthrough APIs where you want data mapping but with very low latency and high scalability. That was quite a surprise. The second was having an API catalog that could feed everything as first-class citizens.

You could have a Swagger File, a GraphQL query schema, a socket, an async API, or data mappings. Being able to catalog a bunch of related integration artifacts for reuse and get feedback seemed very effective to me.

What needs improvement?

It's pretty cryptic for a new user to learn the ropes and do basic things. The solution could be improved in educational and onboarding areas.

For how long have I used the solution?

I have been using MuleSoft API Manager for three weeks.

What do I think about the scalability of the solution?

I spent my first 20 years at the big three banks, Bank of America, Chase, and Citibank. Thousands of people used the solution in those places. Around 200 to 300 people are directly using the solution in my current organization.

You can instantiate Java-based GraphQL, orchestration and data mapping, or Envoy-based Flex Gateways. The Flex Gateway provides high throughput and scalability, but it's meant for a very focused use case. The ESB Java-based features are very flexible, but they're still pretty scalable.

One unique thing about MuleSoft API Manager compared to Azure is that it has all the components within that ESP. Azure API management makes you call out to other islands within the Microsoft ecosystem. The architecture leads to better scalability and availability with the MuleSoft API Manager approach.

How was the initial setup?

My goal is to create a world-class API. I'm trying to achieve things like end-to-end traceability, observability, strong authentication, or granular authorization. The documentation does not clearly explain how to scaffold and automate the full set of reusable use cases.

What's my experience with pricing, setup cost, and licensing?

If you carefully analyze it, the solution's pricing will be the same as other tools. The solution looks more expensive on the surface because it builds all the functions into one core component or into an integrated suite of components. You get a richer set of full life cycle tooling. You're paying upfront for the scalability.

If you use a cloud like Azure, you send transactions to multiple different services, eventually totaling up to a similar amount of money. However, you'd be locked into one cloud provider with that approach instead of being multi-cloud.

What other advice do I have?

I would recommend the solution to other users. In the last few weeks, I've learned so much that I didn't know existed. I see the solution's holistic benefits, especially for people revamping most of their company's API ecosystem. The solution does present some compelling benefits.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Founder & CEO at Qontrack Services
Real User
Top 20
Offers drag-and-drop functionalities and robustness to user
Pros and Cons
  • "The most valuable features of the solution are the low code environment, the drag-and-drop functionality, and the ability to drop the connectors on the fly, which are extremely helpful."
  • "There are some loopholes in the security policies that could be improved."

What is our primary use case?

I use the solution in my company because we are looking at synchronizing all the messages that come into our trading platform. We are also looking at various applications and feeding points, and MuleSoft has been helpful for us. Essentially, the use case is attached to stock broking.

What is most valuable?

The most valuable features of the solution are the low code environment, the drag-and-drop functionality, and the ability to drop the connectors on the fly, which are extremely helpful.

What needs improvement?

There are some loopholes in the security policies that could be improved.

The tool's robustness ensures who can access the platform. If there is a cracked version, the tool can track that. MuleSoft Anypoint API Manager needs to watch out for compromised licenses.

For how long have I used the solution?

I have been using MuleSoft Anypoint API Manager for two years and three months. My company serves as an implementer of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

My company's clients are medium-sized businesses.

How are customer service and support?

I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

If one means difficult setup process and ten means easy setup phase, I rate the initial setup of the solution as an eight.

The solution is deployed on the hybrid cloud model.

The solution's deployment took our company a few days only because of the vendor and client policies.

What was our ROI?

I think that the return on investment is fairly okay. I don't have the numbers to speak about the ROI because the people involved in the business part look into it. I have done just a small level implementation of the product. I don't have access to those numbers as the business heads have driven the solutions in our company.

What's my experience with pricing, setup cost, and licensing?

If one is cheap and ten is expensive, I rate the product price as six and a half to seven.

What other advice do I have?

The security policies in MuleSoft Anypoint API Manager are helpful. It is a pretty neat platform.

The use of the product for AI-driven projects has been fairly okay.

I would recommend the product to others who plan to use it, considering the ease of use that it offers, along with the help or support that is available for users.

I rate the tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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PeerSpot user
Architecte entreprise at a retailer with 1,001-5,000 employees
Real User
Top 20
Easy-to-use platform with valuable integration functionality
Pros and Cons
  • "The integration process was straightforward."
  • "The setup process could be simpler."

What is our primary use case?

Our primary use case is to consolidate server information about product stocks. We have data in different systems and offer an API to provide users with consolidated information. Our main system is SAP, and we use standard connectors to integrate it with Microsoft.

What is most valuable?

The most valuable feature has been the standard connectors, especially the integration with SAP. It was crucial for us since most of our information is stored in SAP, and accessing this data seamlessly was very beneficial.

What needs improvement?

The setup process could be simpler. We are still discovering some features, and simplifying the initial configuration would be helpful.

For how long have I used the solution?

We have been using MuleSoft Anypoint API Manager for six months.

What do I think about the stability of the solution?

I rate the product stability an eight. While we have yet to encounter major issues, our experience is still limited, and we are in the discovery phase.

How are customer service and support?

We still haven't contacted the support team directly. Initially, we conducted a proof of concept with our internal team, focusing on integrating with Microsoft products. Subsequently, we transitioned to working with the whole API team, who have found it easy to use.

How was the initial setup?

The deployment model was cloud-based.

What about the implementation team?

We implemented the product in-house.

What was our ROI?

It's too early to determine the exact ROI for the product as we are still in the initial stages of implementation and use.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite reasonable and affordable.

Which other solutions did I evaluate?

We evaluated Amazon API Gateway and Google's solution. After trying the proof of concept, we chose MuleSoft because our directors preferred it.

What other advice do I have?

The integration process was straightforward. As the software manager overseeing our current IT workflow, integrating the product was a smooth experience. While we have only begun exploring its full potential, initial impressions suggest ease of use and usefulness. The configuration services were particularly seamless, contributing to our overall positive experience. Therefore, the integration process is easy rather than difficult. We conducted a proof of concept involving one of our developers and found the APIs provided by MuleSoft user-friendly.

Overall, it is a very intuitive and good product. It has proven to be effective for our use case so far. I rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
MuleSoft Developer at SynergySoft
MSP
Top 5
Helps secure APIs by allowing users to deploy policies
Pros and Cons
  • "The most valuable features of the solution for securing APIs stem from the tool's ability to allow users to deploy policies."
  • "The product's price should be available for public review since it is not currently available for others to see, making it one of the areas where the product has certain shortcomings."

What is our primary use case?

I have dealt with a few use cases involving MuleSoft Anypoint API Manager, but I am unsure whether its features are useful in my company. The tool is useful for the governance of APIs that I have created with some policies, like SLA-based policies or rate-limiting policies. In general, it is an advanced product.

The main reason for using MuleSoft Anypoint API Manager is that the company's external systems inside the customers' ecosystem need to be publicly called APIs by providing the paid version of API so that anyone can access the endpoints from the internet. In our company, we need some tools to configure who can or can't call you while being able to control the amount of calls, irrespective of how many they are. In our company, the tool becomes useful to make five calls per minute with our current license.

What is most valuable?

The most valuable features of the solution for securing APIs stem from the tool's ability to allow users to deploy policies.

What needs improvement?

The tool already can solve the problems for which it was designed, and it is really hard to have any thoughts over what can be improved in the product, as it is a very niche task.

The product's price should be available for public review since it is not currently available for others to see, making it one of the areas where the product has certain shortcomings. The product's price is revealed only when you contact MuleSoft Anypoint.

For how long have I used the solution?

I have experience with MuleSoft Anypoint API Manager for a year.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

My company deals with clients having small and medium businesses.

How are customer service and support?

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the product's initial setup phase a nine out of ten.

Experienced developers can deploy the product in a day.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

Speaking about how MuleSoft Anypoint API Manager helps in the area of API lifecycle management, I would say that API Manager can be considered the last step after you have established all your systems in your environment. It is useful to configure some small details in areas like rate limiting.

The monitoring part of the tool is not needed for simple solutions. The monitoring part of the tool is required when you have a large ecosystem of different software applications. The tool helps monitor when your systems slow down. I don't have experience with the tool's monitoring part.

The benefit of the policy management feature in MuleSoft Anypoint API Manager ensures that your APIs are secured. The tool also provides our company with very flexible control when it comes to the usage by our clients.

I rate MuleSoft Anypoint API Manager's support for my organization's digital transformation efforts a ten out of ten.

I have no special recommendations for those who plan to use the product. The tool is used by technical developers for development purposes.

I rate the overall tool a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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PeerSpot user
Developer at Tenacious Techies
Real User
Top 10
The solution's development environment and customer support are good
Pros and Cons
  • "Both the cloud and on-premises options are available. Customers can leverage the MuleSoft Cloud platform to deploy the applications or set up their own online infrastructure to deploy applications."
  • "It is not a very scalable solution."

What is our primary use case?

I work for customers in the retail and estate industries. We primarily use the solution to automate HR-related business processes. It includes interactions with the customers, making dashboards for customers, product to cash, and some other actions.

What is most valuable?

I mainly focus on the development part where I take requirements from the customers and consult with my technical architect, trying to translate the business requirements into actual technical solutions. Their development environment is good.

I also play the role of a technical architect, but this depends on the project requirements and customer requirements. In case they need consultation, I try to provide my expertise.

What needs improvement?

The issues are largely dependent on the scalability of the applications. Some solutions are created for larger customers or clients. Building an application that can be flexible and can be used at any scale is necessary. 

For how long have I used the solution?

I have been using Mulesoft Anypoint API Manager for the last two years.

What do I think about the stability of the solution?

MuleSoft offers two kinds of solutions for customers, a MuleSoft-hosted one and a customer-hosted one.

If the customer chooses the MuleSoft-hosted platform, the licensing will be negotiated.

But if the platform is custom-built to your application, the cost won't be that high. Clients usually have their own servers.

What do I think about the scalability of the solution?

It is not a very scalable solution. 

How are customer service and support?

The customer support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously worked on Barracato, an IPaaS tool that is mainly used to handle integration and automation issues.

Mulesoft is good compared to the other integration platforms.

How was the initial setup?

The installation is abstracted and complex from the user's point of view. But MuleSoft provides support. It is somehow abstract, but for the customers, the integration and setup are simple processes.

It depends on different kinds of platforms, customer-hosted platforms, or new self-hosted platforms. If you are going with a new self-hosted platform, then there isn’t much to be done. It's very easy to set up.

But if you're going with a customer infrastructure or a customer-hosted platform, then it depends on the customer's settings and the teams. It involves time to set up the infrastructure. They need a platform and a landscape so that they can deploy it.

MuleSoft has a lot of maintenance solutions that help the applications notify or trigger alerts whenever any error occurs or is encountered in the application. It can be leveraged, making maintenance easy. 

What other advice do I have?

Both the cloud and on-premises options are available. Customers can leverage the MuleSoft Cloud platform to deploy the applications or set up their own online infrastructure to deploy applications. There is another solution available that can be used to leverage some of the other cloud platforms, like Azure, CCP, or AWS. This can be used to integrate with cloud platforms so that applications can be deployed. 

I would advise customers that instead of building their infrastructure from scratch, they should choose MuleSoft Anypoint API.

I would rate the solution an eight out of ten due to some scalability and pricing issues.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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Download our free MuleSoft API Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2024
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Buyer's Guide
Download our free MuleSoft API Manager Report and get advice and tips from experienced pros sharing their opinions.