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reviewer1315965 - PeerSpot reviewer
CEO & Co-Founder at a computer retailer with 11-50 employees
Real User
Vendor-free, well implemented and managed, with good documentation
Pros and Cons
  • "The documentation is great; it is always up to date and well-presented."
  • "The initial setup is very complex."

What is our primary use case?

We are solution integrators and this is one of the products that we implement for our clients.

It is used for integrating and logging data from legacy systems to make it available for other systems within the IT infrastructure in the enterprise. It is also used for data migration and making it available for customers, devices, services, and so on.

Essentially, it is for data governance and API governance.

What is most valuable?

The most valuable things about this solution are how it is implemented and managed, and that it is vendor-free.

For system integrators and analysts, it is pretty clear how this system works.

The documentation is great; it is always up to date and well-presented. If any details are missing then there is a blog available that contains a lot of details. There are also channels on YouTube to help you better understand the solution and what some of the processes look like.

What needs improvement?

The initial setup is very complex.

For how long have I used the solution?

I have been using the MuleSoft Anypoint API Manager for two years.

Buyer's Guide
MuleSoft API Manager
December 2024
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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What do I think about the stability of the solution?

This solution is stable but it is important to remember that it is the glue between other systems that might have issues with instability. The MuleSoft platform connects all of the systems together and collects data from different sources to create new types of data and new statistics.

In general, it is used on a daily basis and most of the time, it's stable.


What do I think about the scalability of the solution?

Scalability is perfect. The API Manager is used by large clients and is made to be scaled.

How are customer service and support?

I have never been in contact with technical support. It is not often that something goes wrong.

Which solution did I use previously and why did I switch?

I have worked with other API management systems such as those by Kong and Tyk. Each vendor has its own functionality that you need to know about so that you can work with effectively.

How was the initial setup?

The initial setup is complex compared to solutions such as Kong or Tyk. There are many things to keep in mind concerning configuration, features, and different options for different systems. I would say that overall, it is very complex.

When all of the requirements are well defined, well described, clear, and consistent, the implementation is fast and can be done in a matter of weeks.

Maintenance only needs to be done when there is a change in business or operational processes. Also, there are some updates that are required but usually not many.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are approximately $80,000 USD per year and there are costs for additional functionality, as well as premiums for connectors to systems such as Oracle and SAP.  You're not obligated but it is better to buy premium and official connectors, although they cost approximately $25,000 per year.

What other advice do I have?

My advice to anybody who is considering this solution is to first make sure that there are no alternatives that are most cost-effective, such as open-source products. Many of them are much cheaper but are still able to provide the same relevant functionality and the same level of data security.

I would say that MuleSoft has the best API manager but it is not the cheapest one and as such, not for everybody. It is not everyone who needs to connect expensive systems together.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
General Manager at HCL Technologies
Real User
Helpful technical support and responsive community, but the performance could be improved
Pros and Cons
  • "Its best feature is that its plugins are somewhat unique in the market. We have budgets, Prime membership, and pre-plugins available in the marketplace that we can use immediately."
  • "Their studio performance is very slow, it requires a lot of memory, and should be improved."

What is our primary use case?

I am offering consulting services to help clients build the API. I am not involved in the deployment or anything behind the API.

We are using the Anypoint component for the integration layer which is not specific to the API management.

What is most valuable?

Its best feature is that its plugins are somewhat unique in the market. We have budgets, prime membership, and pre-plugins available in the marketplace that we can use immediately.

What needs improvement?

I believe there is an issue with MuleSoft, specifically the studio, it is very slow.

The performance could be faster. Their studio performance is very slow, and it requires a lot of memory which should be improved. 

It is not as compatible as other options available.

You would like to improve studio performance in the next release.

For how long have I used the solution?

I have been working with Mulesoft Anypoint API Manager for three years.

What do I think about the stability of the solution?

Mulesoft Anypoint API Manager is very stable.

What do I think about the scalability of the solution?

Mulesoft Anypoint API Manager is a scalable product.

We have 300 users in our company, and we use approximately 10,000,000 hits per day.

We will definitely increase our usage. It should be standard as a requirement model. It's not specific. We have a capability team, and the capability team gives us access to that information. We have a plan, but we cannot provide specific data numbers because of time constraints.

How are customer service and support?

The technical support is very good. One of the best things about MuleSoft is its community. They provide support if you raise an issue in the MuleSoft community they will respond. Anyone who is available will respond and resolve your query as soon as possible.

How was the initial setup?

I was not involved in the installation.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis.

What other advice do I have?

Definitely, I will recommend Mulesoft Anypoint API Manager over IBM App Connect.

I would rate Mulesoft Anypoint API Manager a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
MuleSoft API Manager
December 2024
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Technical Lead - Integration/Middleware at a financial services firm with 10,001+ employees
Real User
Good stability with responsive technical support and lots of connectors for backend applications
Pros and Cons
  • "The solution has been very stable."
  • "Their analytics needs a lot of improvement. It's really lacking right now."

What is our primary use case?

We use it for integration with backend applications. We use it to connect to applications like SAP databases, or Infomatica Collibra or MongoDB, and some other backend applications.

What is most valuable?

One good thing about MuleSoft, is that they have a lot of connectors to those backend applications. We don't really need to write code to be able to connect to a database or to connect with SAP. You just need credentials and the connectivity details. Most of the development of what we do is just drag and drop. They're able to connect with applications using standard connectors that are provided by ESB, by MuleSoft.

The initial setup is very straightforward.

The solution has been very stable.

Technical support has been great.

What needs improvement?

If you want to see the full-fledged functionality of their analytics engine, you have to pay separately for that. It's not the case with, for example, Apigee. That is out of the box. For MuleSoft, then you need to specifically pay an additional licensing fee be able to get the benefits of the analytics.

It would be ideal if they had full-fledged features out of the box versus having to pay for them separately. 

For how long have I used the solution?

I have five years of experience using this product.

What do I think about the stability of the solution?

The product offers a very stable platform. We've had a couple of issues, however, it's a stable platform overall. Due to the API, there may be some buggy codes. We have not had any major issues, and, if we do, the technical support is very responsive to our queries.  

How are customer service and technical support?

Technical support has been excellent. Whenever we've had to contend with a bug, they have been very helpful at assisting us. We're very satisfied with their level of service. They are extremely responsive and very knowledgeable.

How was the initial setup?

The initial setup is very straightforward. It's much more straightforward, that, for example, Apigee, which is more difficult to execute.

What was our ROI?

The product added a lot of value to the organization. Usually, all integrations are point to point. For example, if Informatica needs the information from SAP or SAP from PeopleSoft,  they have point to point connection. Due to the fact that we are able to handle connectivity using MuleSoft, it's actually reusable for applications. Therefore, once we connect to SAP, we don't need to deal with that connectivity again. Any other application that needs to connect to SAP reuses the same API that we have developed on this platform. They don't really need to develop a new set of API.

What's my experience with pricing, setup cost, and licensing?

The solution makes users pay integration fees.

You need to pay extra to get proper analytics. It's a separate fee.

What other advice do I have?

MuleSoft has both ESB as well as the API management platform. 

We are implementors.

We are one major version behind. We are not using the latest version of the solution.

We deploy on-prem and we also have deployment on our own AWS OSSIE code infrastructure.

It might be cheaper for someone to implement MuleSoft on-prem rather than on the cloud. With the on-prem version, we can deploy as many applications as we want on the on-prem version, provided the infrastructure is able to support it. However, for cloud-based deployments, they end up charging more.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Architect at AX
Real User
Makes life easier and centralizes monitoring
Pros and Cons
  • "If you adopt the whole platform, you can build composable applications. This will cut your time creating new applications and updating them – once you have everything running – by up to 50%."
  • "I would like to see MuleSoft expand the range of APIs you can manage with it beyond HTTP, GIPC, and others."

What is our primary use case?

Our first primary use case for this solution are APIs based in MuleSoft. It's natural to use the MuleSoft API manager for MuleSoft APIs. We also use this solution's API manager to manage non-MuleSoft APIs in environments based on the MuleSoft platform. It functions as a kind of API gateway for us.

What is most valuable?

The feature I found most valuable is the ability to add a central place for managing your policies for APIs. This makes our life easier and enables central monitoring.

What needs improvement?

I would like to see MuleSoft expand the range of APIs you can manage with it beyond HTTP, GIPC, and others.

For how long have I used the solution?

I have been using MuleSoft Anypoint API Manager for about six months.

What do I think about the stability of the solution?

I would rate the stability of this solution a 10, on a scale from one to 10, with one being the least stable, and 10 being the most stable.

What do I think about the scalability of the solution?

My impression is that this product is quite scalable. I would rate its scalability an eight, on a scale from one to 10, with one being the worst and 10 being the best.

How are customer service and support?

I have not had any contact with their technical support team.

How was the initial setup?

The initial setup was relatively easy. I would rate it a 10, on a scale from one to 10, with one being the hardest and 10 being the easiest. The deployment process was done with an in-house team of three people.

What was our ROI?

We have seen a return on investment but not from the product itself, but rather from the platform. If you adopt the whole platform, you can build composable applications. This will cut your time creating new applications and updating them – once you have everything running – by up to 50%.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best. My opinion is that it's a bit expensive but they do offer a lot.

What other advice do I have?

The advice I would give to anybody looking to try this product is: if you have a lab, test out all the MuleSoft features to make sure that they will bring what you need into your environment. I would say that with any product. It's always good to have a list of requirements and make sure that the product does what you want.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2209221 - PeerSpot reviewer
Operations Manager at a computer software company with 5,001-10,000 employees
Real User
Top 20
Provides extensive control over various capabilities
Pros and Cons
  • "It can create high-cost solutions, allowing for a great deal of customization to make it well-suited for specific needs."
  • "When discussing potential enhancements overall, it primarily involves making it more user-friendly and lowering the pricing. There are several aspects that could benefit from improvement, or perhaps a few other areas to consider."

What is our primary use case?

The use cases are regarding telecommunication provisioning. Another aspect involves managing logistics, which includes connecting suppliers and the company's partners.

What is most valuable?

MuleSoft Anypoint API Manager is initially complex to utilize, but it provides extensive control over various capabilities. This means it can create high-cost solutions, allowing for a great deal of customization to make it well-suited for specific needs.   

What needs improvement?

When discussing potential enhancements overall, it primarily involves making it more user-friendly and lowering the pricing. There are several aspects that could benefit from improvement, or perhaps a few other areas to consider.

For how long have I used the solution?

I have been using MuleSoft Anypoint API Manager for the past five years.

What do I think about the stability of the solution?

It is stable and has no problems. 

What do I think about the scalability of the solution?

It is scalable and appropriate for every enterprise.

How are customer service and support?

I have no experience with tech support.

How was the initial setup?

The ease of maintenance depends on how you design your solution. You should consider having a team, typically consisting of four or five members for maintenance.

Which other solutions did I evaluate?

Comparing Mulesoft with Microsoft, MuleSoft has an advantage in the sense that it offers an all-in-one solution, while with Microsoft, it's more like dealing with numerous separate components. So, you have to figure out which specific components you need and how to connect them, almost like a toolkit that provides options to connect and integrate different things. It can be a bit challenging to determine which one is the most suitable for your needs in Microsoft's case. While you can build nearly anything with it, there's always a search for better methods to achieve your goals.

What other advice do I have?

When considering the adoption of MuleSoft, it's important to take into account the expenses, including the licensing costs and the time and costs associated with training to become proficient in using it. On the other hand, starting with Azure might offer a more straightforward path to expansion and growth.

Overall I would rate it an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer2093580 - PeerSpot reviewer
Solutions Architect at a insurance company with 10,001+ employees
Real User
Top 5
We use it heavily because it is cheaper than competitors; provides a lot of visualization
Pros and Cons
  • "We use it heavily because Azure offers better pricing than its competitors."
  • "The cost model could be improved."

What is our primary use case?

Our primary use case for this solution is for infestation and backend services. It is also a gateway. We use it heavily because Azure offers better pricing than its competitors. 

In addition, we use MuleSoft to run APIs. 

How has it helped my organization?

I can explain how this solution helped our organization through an example. Let's say, I want to buy my home insurance. I'd go to the market for the digital product and get a quote. Upon accepting the offer, I'll go through payment and then a three-step process for binding. After that, documents will be released to me in a multi-step process. MuleSoft provides a lot of the visualization and you are able to do the mapping and confirmations. It powers some of the connectors out of the box and you're able to connect to the different endpoints. You do not need to write many core basis and this is a great advantage.

What is most valuable?

The most valuable features of this solution are the Acura Station and the API Gateway.

What needs improvement?

The cost model could be improved.

For how long have I used the solution?

I have been using this solution for around two years now.

What do I think about the stability of the solution?

I would rate the stability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

What do I think about the scalability of the solution?

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing model of this solution a four, on a scale from one to 10, with one being the most expensive and 10 being the best pricing.

What other advice do I have?

Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Manager at Visionet Systems Inc.
Real User
Top 20
A stable and scalable solution with good support
Pros and Cons
  • "The tool has a private area. It also has a cloud deployment option."
  • "The solution's price is high."

What is most valuable?

The tool has a private area. It also has a cloud deployment option. 

What needs improvement?

The solution's price is high. 

For how long have I used the solution?

I am using the tool for more than six years. 

What do I think about the stability of the solution?

The solution is very stable. I would rate its stability an eight out of ten. 

What do I think about the scalability of the solution?

The tool is scalable. I would rate its scalability a nine-point five out of ten. 

How are customer service and support?

The product's support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's setup is easy and quick. 

What's my experience with pricing, setup cost, and licensing?

I would rate the product's pricing a seven-point five out of ten. 

What other advice do I have?

I would rate the solution a nine out of ten. AWS is cheaper than MuleSoft. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Tech Lead Integrations - Engineering at Ailos
Real User
Top 20
Easy to use and set up; has an analytics feature and good integration
Pros and Cons
  • "MuleSoft Anypoint API Manager is a great solution. I like it very much because of its speed of delivery and because it allows API-led integration."
  • "An area for improvement in MuleSoft Anypoint API Manager is the process of applying policies because it's manual. It would be great if MuleSoft could make the process easier, particularly by automating it."

What is our primary use case?

I use MuleSoft Anypoint API Manager to manage and work on APIs for my company.

What is most valuable?

MuleSoft Anypoint API Manager is a great solution. I like it very much because of its speed of delivery and because it allows API-led integration.

I also find MuleSoft Anypoint API Manager beneficial because it gives me a lot of information about who's consuming my APIs. It also has an analytics feature.

As a solution, it's easy to use. I also like that you can manage APIs easily on it.

What needs improvement?

An area for improvement in MuleSoft Anypoint API Manager is the process of applying policies because it's manual. It would be great if MuleSoft could make the process easier, particularly by automating it.

I also want to see more features added to MuleSoft Anypoint API Manager. One example is deploying an API without manual intervention to make processes faster.

For how long have I used the solution?

I've been working with MuleSoft Anypoint API Manager for five years.

What do I think about the stability of the solution?

I found the stability of MuleSoft Anypoint API Manager good, so the solution is a ten out of ten in that area.

What do I think about the scalability of the solution?

Scalability is a problem in MuleSoft Anypoint API Manager mainly because of the cost to scale it. Scaling the solution is very expensive, so it's a real problem because my company needs to create a lot of architecture to solve the scalability issue, mainly because it has many APIs, which means more interfaces and channels. After all, one API is bound to a channel point of entry, and you have to separate each application or two or three applications to improve scalability, which is very difficult for my company.

Scalability-wise, I rate MuleSoft Anypoint API Manager as five out of ten.

How are customer service and support?

MuleSoft Anypoint API Manager provided excellent technical support, so it's a ten for me on a scale of one to ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used a different solution before MuleSoft Anypoint API Manager but went with MuleSoft Anypoint API Manager for digital transformation.

How was the initial setup?

The initial setup for MuleSoft Anypoint API Manager was easy.

I'm giving it a ten out of ten in terms of setup.

My company has a lot of APIs, so for thirty applications, the total time it took to deploy MuleSoft Anypoint API Manager was two hours.

What about the implementation team?

Our in-house team deployed MuleSoft Anypoint API Manager for the company.

What's my experience with pricing, setup cost, and licensing?

I want MuleSoft Anypoint API Manager to be cheaper because when you scale up, it becomes very costly. Price-wise, I'd give it a seven out of ten.

What other advice do I have?

I work as a tech lead. My company is a MuleSoft Anypoint API Manager customer.

About ten people from different departments take care of the deployment and maintenance of MuleSoft Anypoint API Manager.

I'd tell others planning to implement MuleSoft Anypoint API Manager that scaling the solution can be costly. Hence, it's essential to factor in the costs. I'd also tell others that MuleSoft Anypoint API Manager is easy to use. Still, as a solution, it would benefit more from improved DevOps to make it even easier for users and result in more business for MuleSoft.

I'm rating the solution eight out of ten because it's easier to run and manage than others.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free MuleSoft API Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
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Buyer's Guide
Download our free MuleSoft API Manager Report and get advice and tips from experienced pros sharing their opinions.