The primary use case is for partners to exchange data and information with our company. It can be board members, as well as customers that can connect with us in order to exchange data.
Vice President at Redington Middle East
Excellent technical support with good scalability and stability
Pros and Cons
- "Whenever there was an issue, the support was excellent."
- "The pricing is quite expensive. It should be adjusted to make it more affordable for users."
What is our primary use case?
What is most valuable?
Overall the platform is good. The stability of the platform is very good. The entire solution has worked well for us.
Whenever there was an issue, the support was excellent.
What needs improvement?
I work with the solution more from a strategy perspective. I don't get into the day to day of how it is run and things like that so I'm not sure if I'd be able to get into features or what may be missing.
The pricing is quite expensive. It should be adjusted to make it more affordable for users.
When they come up with a completely new version of the solution and there is no direct upgrade for the customer from the older version to the new version there's a lot of work to be done. Whatever time and money you have invested cannot be directly used in the new platform.
When they come up with a new version release or a new platform the customers, existing requirements, etc. should be transferred over easier. Migration every time there is a new version is difficult. It's something that they could fix.
For how long have I used the solution?
I've been using the solution for the last three years.
Buyer's Guide
MuleSoft API Manager
November 2024
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability of the solution is excellent.
What do I think about the scalability of the solution?
The scalability of the solution is very good.
How are customer service and support?
We've found technical support to be excellent. We've been very satisfied with the level of service that the solution provides.
How was the initial setup?
The initial setup isn't complex, although when you are installing the solution you need a moderate amount of competency.
Deployment took about six months.
What's my experience with pricing, setup cost, and licensing?
The licensing costs for the solution are quite high.
What other advice do I have?
I'd rate the solution nine out of ten.
Mainly the pricing is the big down-side of the solution.
I'd advise others to ensure that they need to have the right partner who understands the system before they get into the implementation process.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Project & Demand Manager at a insurance company with 501-1,000 employees
Lightweight and easy to setup, build and deploy APIs. Load balancing may be an area of improvement.
What is most valuable?
The product is very lightweight and easy to setup, build and deploy APIs.
How has it helped my organization?
As a B2B2C company, our goal is to provide a clean interface to our systems. With Anypoint API Manager we have been able to quickly develop a standard API gateway. Plus, we developed a custom API solution for our key client by reusing most of the components.
What needs improvement?
Load balancing may be an area of improvement.
For how long have I used the solution?
Two years.
What was my experience with deployment of the solution?
No issues.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How is customer service and technical support?
Customer Service:
Good level, they respond quickly and escalate as well if needed.
Technical Support:Technical support is part of Mulesoft professional services, so it's not included in the solution.
How was the initial setup?
No, setup has been easy, we setup a whole stack dev to production within a business day.
What about the implementation team?
We implemented it in-house.
What's my experience with pricing, setup cost, and licensing?
It's a per core pricing, maybe if your number of cores raise up quickly prices can escalate.
Which other solutions did I evaluate?
Apache Camel and TIBCO. TIBCO was much more expensive than Mulesoft and not so easy to configure. Apache Camel lacked of web management console.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
MuleSoft API Manager
November 2024
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Lead Architect at a financial services firm with 10,001+ employees
Good API development and management, but the runtime needs to be more lightweight
Pros and Cons
- "The most valuable features are API development and API management."
- "The most important thing that should be improved is that it is too heavy."
What is our primary use case?
We are a solution provider and this is one of the products that we implement for our clients.
Mulesoft Anypoint API Manager has many use cases that involve API integration.
What is most valuable?
The most valuable features are API development and API management.
From a management point of view, this solution is okay. It is more lightweight than the runtime module.
What needs improvement?
The most important thing that should be improved is that it is too heavy. Even the API gateway and the API runtime are too heavy, which makes it more difficult to integrate. With the talk of microservice nowadays, this is something that needs to be improved.
It is not very easy to integrate into other platforms, such as those from IBM.
For how long have I used the solution?
I have been using the Mulesoft Anypoint API Manager for between three and four years.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Frankly speaking, I don't think that Mulesoft is doing an extremely good job. It may be because it's not that easy to satisfy me from an API point of view, whether in development, maintenance, or management. I have been working in this area for quite a long time and my standards are a little bit high. That said, this is a competitive market and I understand that it is not easy to make a good product.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Lead Architect at a financial services firm with 10,001+ employees
Good management and development capability, but the API runtime is too heavy
Pros and Cons
- "The most important features are the API management and API development."
- "The API gateway and API runtime are too heavy, which means that it is not suitable for microservices."
What is our primary use case?
I have API experience with the entire lifecycle using Mulesoft.
This solution is widely used in API integration and there are many different use cases for it.
What is most valuable?
The most important features are the API management and API development.
What needs improvement?
I don't think that Mulesoft is doing an extremely good job.
The Mulesoft Anypoint API Manager is too heavy and some platforms are difficult to integrate with. The API gateway and API runtime are too heavy, which means that it is not suitable for microservices.
For how long have I used the solution?
I have been using the Mulesoft Anypoint API Manager for three or four years.
How are customer service and technical support?
I have been in touch with technical support.
Which solution did I use previously and why did I switch?
I have a great deal of API experience and I feel that Mulesoft could be doing better. It may be that my standards are a little bit high.
How was the initial setup?
The initial setup is straightforward. From a management point of view, it is okay.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Principal Consultant at a tech services company with 51-200 employees
Impressive scalability and transformation layer, with excellent technical support
Pros and Cons
- "The most valuable feature is the scalability."
- "With respect to the live help, I have language issues because I can't understand some of the things that I hear."
What is our primary use case?
Our primary use is the interconnectivity of exposed APIs. The transformation layer is huge on the MuleSoft platform.
What is most valuable?
The most valuable feature is the scalability.
What needs improvement?
With respect to the live help, I have language issues because I can't understand some of the things that I hear.
For how long have I used the solution?
I just recently completed the Mulesoft Anypoint API Manager training, and have just begun working to get things set up. I am still learning my way around the platform.
My company has two active connections.
What do I think about the stability of the solution?
Stability-wise, it has been excellent.
What do I think about the scalability of the solution?
Scalability is one of the key features of this solution. We're just at the beginning so we do plan on increasing usage.
How are customer service and technical support?
Technical support for this product is excellent.
The resources are out there.
How was the initial setup?
The initial setup is complex.
What about the implementation team?
We deployed with our in-house team.
What was our ROI?
Our largest return on investment is a specific use case called Digital Account Opening. As a financial services firm, this is a process that entails paperwork, fax machines, and so on. With the implementation of this solution, it's going to be automatic.
What's my experience with pricing, setup cost, and licensing?
The pricing is very expensive, although you get a lot of power from the product. We're just scratching the surface of it.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Consultant at a computer software company with 1,001-5,000 employees
Straightforward to set up and good for investigating API security
Pros and Cons
- "The most valuable feature is the ability to investigate APIs."
- "Better documentation to help explain each of the features would be really helpful."
What is our primary use case?
My primary use case is investigating the pros and cons of different platforms for the benefit of the application lifecycle. This includes security and other aspects. One of my goals is to make it easier to create API inventories.
What is most valuable?
The most valuable feature is the ability to investigate APIs.
What needs improvement?
The interface could be made more user-friendly.
Better documentation to help explain each of the features would be really helpful.
For how long have I used the solution?
I have been using Mulesoft Anypoint API Manager for about six months.
How are customer service and technical support?
I have not needed to contact technical support.
How was the initial setup?
The initial setup was straightforward. The length of time required for deployment varies based on the requirements. It is not always the same, but the average is a few hours.
What about the implementation team?
I implemented this solution.
What other advice do I have?
This is a good solution but nothing is perfect and there is always room for improvement.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Management Systems Manager at a comms service provider with 5,001-10,000 employees
Eeasy to use, easy to integrate, and has a good developer portal
Pros and Cons
- "The developer portal is easy to integrate. It is easy to use, easy to integrate, and I like the developer portal."
- "I would like to see more automation. Operations are done manually. It should also automate in the operation."
What is our primary use case?
Our primary use case is for connecting IT systems between each other. Because there are so many interconnections. It makes the connection easy to manage and simplify.
What is most valuable?
The developer portal is easy to integrate. It is easy to use, easy to integrate, and I like the developer portal.
What needs improvement?
I would like to see more automation. Our operations are mainly between the IT applications and manual site transfer. Operations are done manually. It should also automate in the operation.
For how long have I used the solution?
It's new, you could say that we're beginners.
What do I think about the stability of the solution?
The stability is good. They are powerful products.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
The price is a bit expensive. It's hard to budget.
What other advice do I have?
I would rate Mulesoft an eight out of ten. Not a ten because of the pricing.
I would recommend it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free MuleSoft API Manager Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free MuleSoft API Manager Report and get advice and tips from experienced pros
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