The most valuable features are cost, performance and usability. NetApp’s really good with usability; to get it up and running quickly and usable.
Systems Architect at Equifax
Pricing is competitive, you can get it up and running quickly, and it's easy to use.
What is most valuable?
How has it helped my organization?
We've been using for our internal cloud environments, for internal cloud storage. Response time's very fast. Capacity's very good. Performance is very good; it's quick.
What needs improvement?
We've only had it in production for about three months, so we don't have a lot of time with it. For what we're using it for, it's been fine. I don't know of any issues or anything that we need to do, that I would request additional features right now, aside from the scalability improvements I’ve mentioned.
I know we use external monitoring. There's some level of monitoring on the systems themselves, but we do use a lot of external monitoring, whether it's NetApp versus third party. I know with ONTAP 9, they're working on more monitoring capabilities and more features within the unit, but they don't have that yet. I would like to see more monitoring onboard, on the system, instead of having to throw another third-party system at it.
What do I think about the stability of the solution?
I've been a NetApp customer for quite a while, at least 12 to 13 years. Stability's never been an issue for any of our systems that I've been associated with; it's been very good. We haven't had any issues with those units, knock on wood, so far; it's been good.
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NetApp AFF
January 2025
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What do I think about the scalability of the solution?
Scalability has been OK. We've been scaling them vertically instead of more horizontally because you can only scale the FAS horizontally so far, so we've scaled out vertically.
I would like to see them improve its ability to scale vertically. With flash, you can only drive so many IOPS, the controllers can only handle so many IOPS. There's a limit; there's physics, a mathematical limit that they can do.
How are customer service and support?
It's been a long time since I've actually called technical support with a case. I try not to call tech support. At my level, I usually need something like a third-level support. You call in, you have to say what your issue is, they can't help you and then they have to pass it to the next person and then usually it's third level. Usually, it's a third-level, advanced person that I would need to speak to.
They've been fine. Once you get to that level, someone that's knowledgeable, support's fine.
Which solution did I use previously and why did I switch?
In this environment, we were using spinning disks. When we needed to expand capacity, that's when we decided to go with all flash, and NetApp made it very price competitive. They were trying to push those units, so it was worthwhile to get flash instead of more spinning disks.
How was the initial setup?
NetApp's initial setup is very straightforward. It's very easy to get up and running within a day, as long as you have the cabling in place and the power, but that's outside of NetApp's control. Once you have that infrastructure in place and they come on site, it's very easy to get up and running within a day.
Which other solutions did I evaluate?
Before choosing the All Flash FAS, I also considered Hitachi. We chose NetApp because NetApp is in our internal cloud, and that's what we were expanding. We didn't see the need to switch vendors at that point. NetApp's easier than Hitachi HNAS to get up and running.
For my manager, price is the most important criteria when selecting a vendor to work with. NetApp's been very competitive with pricing over the last 2-3 years.
NetApp's features are easier, and the capabilities are a lot more advanced than Hitachi and other vendors that we look at. The software's much more mature than the other vendors. That's why I like NetApp. It's easy to use. It's easy to get down to what you want to do with it; the features and capabilities are there.
What other advice do I have?
Everybody pretty much can do the same. The issue is how complicated it is to get to what you're really trying to do. That's the one thing that I've seen. NetApp does a good job. They're much more mature, as I’ve mentioned. It's easy to drill down to get to the data, get it set up and get it configured, and it works.
We've only been using it three months. We haven't hit any issues with it yet; I can't say that we won't, but I'm not expecting to.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director Of IT at Wyrick Robbins Yates & Ponton LLP
There is no latency whatsoever. It is stable and fully redundant.
How has it helped my organization?
It reduced the overall latency in our Citrix infrastructure. We have a pretty robust Citrix infrastructure. Before putting in the All Flash FAS, end users would see a lot of latency. That's been the biggest improvement, along with a lot of improvement in the overall performance of our SAN and a few other data intensive applications.
There was noticeable latency before the All Flash FAS. Since the All Flash FAS, it is extremely fast, no latency whatsoever.
What needs improvement?
I would basically just like to see improvements with the reporting; consolidating metrics, performance and any sort of issues. Right now, there are a lot of different tools, a lot of different places to go to see the overall health of the system. I would like one place, a dashboard, to see everything. I know there are some things that NetApp has released and are releasing, but we haven't gotten to the point where we've implemented those yet.
What do I think about the stability of the solution?
It is extremely stable; never had any down time or issues with it. It's fully redundant. All of the updates have pretty much been non-interruptive; it’s an extremely stable platform.
What do I think about the scalability of the solution?
It scales out well. It’s a new All Flash FAS and we looked at the overall capacities that we needed before. It's only been in place for about six months. From a scalability perspective, we know that it will scale out if we need it to, but it's a new implementation, so no issues or anything like that.
How are customer service and technical support?
So far, we haven't needed to use technical support for this one, yet.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. We were a NetApp shop before that, but we were using a different controller and we weren't an All Flash FAS shop. We could see the latency. We used all the utilities, so we could see what was going on, the need and how it would help our business.
How was the initial setup?
Initial setup is generally straightforward, but NetApp has good technical articles and guidance on moving from one NetApp controller to another NetApp controller. It was pretty straightforward for the most part.
Which other solutions did I evaluate?
We looked at a number of other flash systems and solutions for our latency issues. At the end of the day, we just decided to continue and move forward with another NetApp controller.
Reliability and availability are the most important criteria for me when selecting a vendor to work with. We need them to be available. There are a lot of vendors out there that have a lot of people, but if you're building a reputation and you can't get the people you need, then it's a problem, regardless of how good the controller is.
What other advice do I have?
It does what it’s meant to do; works extremely well in our environment. We have multiple data centers and the replication works really well. Overall, it's pretty easy to use.
Look at your individual company's needs. In general, look at your nice-to-haves and must-haves, and then weigh the options and see what works best. NetApp has been a great, established company. We've had a good relationship with NetApp for a long time and so we would recommend them to a colleague.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
NetApp AFF
January 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Senior System Administrator at a media company with 51-200 employees
The speed and stability are the two most valuable features.
What is most valuable?
The speed and stability are the two most valuable features. I've definitely have seen a huge increase in speed and bandwidth from when we've put it in production; it's been great.
How has it helped my organization?
We use a lot of bandwidth in our company, so user experience is really improved because of that. The IOPS are high enough that there's no latency anymore.
What needs improvement?
I’d just like to see them continue down the road of increased storage capabilities, bigger SSDs, and bigger flash. That's a problem for us; we use a lot of storage, PBs of storage. We definitely need to keep leveraging, expanding and increasing.
I haven’t rated it higher because we haven't had it enough to vet it. So far, it's been great; haven't had any issues at all with it. Then again, we've only had it in production for a few months. We just need more experience with it.
For how long have I used the solution?
We have been using it for 6-9 months.
What do I think about the stability of the solution?
Since we've had it in the last 6-9 months, we’ve not had a problem at all with it. It's been great.
What do I think about the scalability of the solution?
We haven't really scaled it yet. From what I've seen, it looks like it won't be a problem if we need to go down that road.
How are customer service and technical support?
We have not had to use technical support yet thankfully, other than original installation.
Which solution did I use previously and why did I switch?
Before we implemented the All-Flash FAS, we had, and still have, a mixed environment of mostly Hitachi and Dot Hill. We also have LTO tape storage that we implement. I'm all over the board.
Even though I was not involved in the decision process to invest in the All-Flash FAS, we selected NetApp and the All-Flash FAS because of the speed of the flash, the reliability and the stability; it stays up.
How was the initial setup?
Initial setup was just racking and stacking, basically; that was about it. Rack and stack is very straightforward; we had help from technical support to cable it. From that point on, it was pretty easy.
Which other solutions did I evaluate?
I wasn't involved in the decision-making process, so I'm not sure who else we were looking at, at the time.
What other advice do I have?
I would definitely recommend it. I think it's a great road to go down. Like I’ve mentioned, I haven't had any problems with it. The two things we were looking for, it does excellently.
The most important criteria for me when selecting a vendor to work with are availability and knowledge: if something helps me go down the right path and pick it, if someone gives the pros and cons for everything we need, and be able to get a hold of them when I need to get a hold of them.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Data Center at a consumer goods company with 1,001-5,000 employees
We needed something faster than NFC, and we now have a 30 second latency, down from 60 seconds. However, we had a few problems implementing the devices due to a lack of training.
What is most valuable?
It uses multiple protocols and has all the implementation protocols that other products do not. We use CIFS.
How has it helped my organization?
We needed something faster than NFC, and we now have a 30 second latency, down from 60 seconds.
What needs improvement?
It’s too early to know the features exactly, as we get what we need. We do need, however, more training, which NetApp wasn't able to provide.
For how long have I used the solution?
We have two devices, and have been using them for two weeks so far. We use it for VDI and Citrix. At the moment we are thinking of putting other workloads onto them.
What was my experience with deployment of the solution?
We've had no issues with deploying it.
What do I think about the stability of the solution?
It's stable and we've had no stability issues.
What do I think about the scalability of the solution?
It scales as we can just plug in more devices.
How are customer service and technical support?
Customer Service:
Customer service is great.
Technical Support:No matter the time of day or night, technical support will always try to help.
Which solution did I use previously and why did I switch?
We ran VDI on EMC for five years, and it ran out of performance so we had to offload. We then decided to turn to NetApp AFF.
How was the initial setup?
The initial setup was straightforward and easy, but we had a few problems implementing the devices due to a lack of training and the fact that it was a very urgent implementation.
What about the implementation team?
We had great support from NetApp, but we did not do too much training. We have good knowledge of NetApp cDot. It took us a few days to install and configure.
Which other solutions did I evaluate?
We looked at XtremIO, Dell, Pure Storage, and Nutanix. We already have a NetApp environment, so it met our needs, and it was an urgent decision. There was no option, and we didn’t want to change back to block storage.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at Grand Consult
It allows us to shrink the maintenance windows and downtime, although it would be great to combine all the software solutions together under a single GUI.
What is most valuable?
- Clustered Data ONTAP
- Snapshot implementation for SAP
How has it helped my organization?
It allows us to shrink the maintenance windows and downtime. It provides faster replications between systems because of the installed flash.
What needs improvement?
ONTAP has a lot of features that are really great, so I don’t think there is something missing that I'd like to have.
However, the best way to improve would be to have better management over the solutions globally (not a part of the software OnCommand, VFA, etc. installed). It would be great to combine all the software solutions together under a single GUI and people can just activate different features as they buy a license as apposed new installs each time.
For how long have I used the solution?
We've been using it for four months in a multiple system environment with a lot of small writes. This was installed for an SAP HANA system as the persistency layer.
What do I think about the stability of the solution?
There has been no downtime yet -- perfect stability.
What do I think about the scalability of the solution?
It scales to our needs.
How are customer service and technical support?
10/10
Which solution did I use previously and why did I switch?
We didn't have anything similar in use previously.
How was the initial setup?
It's a straightforward and easy setup. It was guided and we had the documents to install it. It took around two days of racking, stacking, and installation.
What about the implementation team?
I did the implementation myself.
Which other solutions did I evaluate?
We looked also looked at EF from NetApp and chose AFF because of the snapshot technology.
What other advice do I have?
It's definitely worth it if you need the speed.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Engineer at a tech services company with 51-200 employees
Adopting one device for all those services saves power in the data center while simplifying management because you don't need to manage two different systems
Pros and Cons
- "I work on the infrastructure engineering side. I usually get to install NetApp appliances, and I like how easy the installation is. It seems to be easier than other technologies that we use."
- "NetApp could offer more training for new learners because it's a relatively new product portfolio to me."
What is our primary use case?
We use both NetApp's FAS and AFF solutions. It's a hybrid that we use for FileMaker.
Our use case is to implement it for our clients.
How has it helped my organization?
NetApp enables us to consolidate file and block storage into one device instead of using separate devices. Adopting one device for all those services saves power in the data center while simplifying management because you don't need to manage two different systems. We save power costs at the rack site.
One technology we hope to acquire is ransomware detection. We have block, file, and object storage, but we don't have ransomware protection. We need a second off-site disaster recovery location.
What is most valuable?
I work on the infrastructure engineering side. I usually get to install NetApp appliances, and I like how easy the installation is. It seems to be easier than other technologies that we use.
What needs improvement?
NetApp could offer more training for new learners because it's a relatively new product portfolio to me.
Which solution did I use previously and why did I switch?
We have used HPE and Dell EMC. Previously, we used Dell ECS for object storage and Dell PowerStore for block storage. NetApp enabled us to unify our storage services.
What other advice do I have?
I rate NetApp solutions eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Oct 6, 2024
Flag as inappropriateStorage Architect
An efficient solution that helps with SQL workloads
Pros and Cons
- "The tool's most valuable feature is efficiency."
- "The Bezels need improvement."
What is our primary use case?
We use the solution for IBM and SQL workloads.
What is most valuable?
The tool's most valuable feature is efficiency.
What needs improvement?
The Bezels need improvement.
For how long have I used the solution?
I have been using the product for six years.
What do I think about the stability of the solution?
NetApp AFF's stability, reliability, availability, and performance are top-notch.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
NetApp AFF's support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's deployment is easy.
What's my experience with pricing, setup cost, and licensing?
I am comfortable with the pricing, which is fair compared to others.
What other advice do I have?
We wanted to enhance performance with the solution's implementation.
We were able to simplify the infrastructure and get high performance for our business. It has reduced operational latency.
We have been able to optimize costs by 40 percent.
NetApp AFF has helped us with power saving by reducing the footprint of the data center.
I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer Manager at a hospitality company with 10,001+ employees
It has sped up our IOPS and made it a lot easier for users
Pros and Cons
- "We have SQL clusters across the United States. It has sped up our IOPS and made it a lot easier for users."
- "I would like them to roll in global monitoring instead of having to buy another product for it."
- "The initial setup was a little complex, because we weren't very knowledgeable in the NetApp at the time. We were using a third-party, and they didn't have a lot of technical individuals, so it took a while to get it out."
What is our primary use case?
We do storage across the United States.
How has it helped my organization?
We have SQL clusters across the United States. It has sped up our IOPS and made it a lot easier for users.
What is most valuable?
- Uptime
- Ease of use
What needs improvement?
I would like them to roll in global monitoring instead of having to buy another product for it. If it was built into the solution, that would be awesome.
What do I think about the stability of the solution?
We haven't had any issues, so far.
What do I think about the scalability of the solution?
We are scaling up to the new solution. We haven't had a lot of scalability yet. We are looking forward to what it can do.
How are customer service and technical support?
Our technical support experience hasn't been very good. However, we are hoping with our new contract that it will be a lot better.
Which solution did I use previously and why did I switch?
We were using HPE EVAs, which are very clunky and old, so we moved over to NetApp.
We were just bought out by another company who has been using Dell EMC. They're not happy with that solution, so we brought them into NetApp.
How was the initial setup?
The initial setup was a little complex, because we weren't very knowledgeable in the NetApp at the time. We were using a third-party, and they didn't have a lot of technical individuals, so it took a while to get it out.
What about the implementation team?
We used a reseller, EVOLTECH. It has been okay so far. There are not a lot of technical individuals with their group.
What was our ROI?
From an application standpoint, we have seen a lot of return investment on the speeds and responsiveness of the actual storage.
Which other solutions did I evaluate?
NetApp and Pure Storage were on our final shortlist. NetApp just came in with a better price point that my VPs and CIO couldn't refuse.
What other advice do I have?
Do your research. There are a lot of different storage vendors who have a lot things which are good. Pick the one that you feel is best for you.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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