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NOC Manager at a tech services company with 51-200 employees
Real User
Robust, secure, and fairly priced but the monitoring needs improvement
Pros and Cons
  • "The concurrent users are perfect for us."
  • "The router monitoring needs improvement when compared with Sonicwall."

What is our primary use case?

We use pfSense to protect our customers using IPS and IDS.

We are a government agency and we manage the government network. 

We complete the setup and we are protecting our customers.

What is most valuable?

The most valuable feature is that it's robust.

In terms of resources, utilization assets, CPU utilization, and a lot of memory, it's very good. 

The concurrent users are perfect for us.

What needs improvement?

The router monitoring needs improvement when compared with Sonicwall.

I would like an API that can sync to SolarWinds because we use SolarWinds for our monitoring platform. It would be great to be able to do all of the monitoring from SolarWinds instead of logging into the application to monitor it. It would be a nice feature to have.

For how long have I used the solution?

I have been using pfSense for less than two years.

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August 2024
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What do I think about the stability of the solution?

In the last two weeks, we moved a few resources to the pfSense and it's been stable. 

When compared to SonicWall there were some issues but it could be that SonicWall was doing too much. It was doing almost everything. It was doing IDS, IPS, and contextual training. It may be that it was overwhelmed.

What do I think about the scalability of the solution?

We were using the software base, and then we bought the hardware device. We moved 12 users onto it and we are monitoring it.

Based on the documentation it would not require much to scale up or upgrade. There is no doubt that it is scalable.

How are customer service and support?

Most of the support is online.

We do a lot of reading, and if there is any support or suggestions we quickly do it. 

We have not contacted them directly.  

They have a lot of resources available on the internet that will guide you in finding your way around.

Which solution did I use previously and why did I switch?

We use a few different firewalls. We use SonicWall and Huawei firewall along with pfSense.

How was the initial setup?

The initial setup was straightforward. It was easy.

What about the implementation team?

We did not use an integrator. I completed it with one of my colleagues.

What's my experience with pricing, setup cost, and licensing?

Looking at what it does, I think that it is fairly priced.

Which other solutions did I evaluate?

When we compare to SonicWall, we feel that we are getting the best with pfSense.

What other advice do I have?

Depending on what they want their firewall to do for them. If it is for intrusion detection, and intrusion prevention I would recommend this solution. 

In summary, this product is good but I would like to see resources utilization (cpu, hard disk) directly on SolarWinds. A one stop shop for monitoring on SolarWinds. It would be great!

I would rate pfSense a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network and Transmission Engineer at a tech services company
Consultant
We've found multiple features, such as multi-WAN capability and dynamic DNS, valuable, but the load balancing of multiple networks could be improved.

What is most valuable?

  • Firewall
  • State Table
  • Network Address Translation (NAT)
  • High Availability
  • Multi-WAN
  • Server Load Balancing
  • Virtual Private Network (VPN)
  • PPPoE Server
  • Reporting and Monitoring Applications
  • Dynamic DNS
  • Captive Portal
  • DHCP Server and Relay

How has it helped my organization?

The reporting and monitoring applications improve our organization.

What needs improvement?

Load balancing of multiple networks

For how long have I used the solution?

3 Year

What was my experience with deployment of the solution?

Compatibility Issues

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

None

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

Yes

How was the initial setup?

Simplest

What about the implementation team?

Extraordinary

What's my experience with pricing, setup cost, and licensing?

pfSense software has the flexibility to integrate into wide area on a worldwide range of hardware. Among all monitoring and firewalls application. I haven't see powerful tools like PfSense.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Netgate pfSense
August 2024
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
801,394 professionals have used our research since 2012.
it_user225414 - PeerSpot reviewer
IT Executive cum ICT Consultant at a healthcare company with 51-200 employees
Vendor
Remote users may access it on a local network via VPN but an improvement can be made to the user friendliness of the interface.

Valuable Features

  • Firewall
  • DHCP
  • VPN

Improvements to My Organization

The organization relies on pfSense for DHCP, and remote users may access it on a local network via VPN.

Room for Improvement

I was satisfied with the overall features of the product, considering the limited capacity of our hardware at the time. It's probable that an improvement can be made to the user friendliness of the interface.

Use of Solution

I've used it for over three years.

Stability Issues

I believe that the issue of stability that we encountered was linked to our hardware limitation. For example, we would need to soft reboot the system manually after a power failure to get the DHCP functioning again.

Scalability Issues

This is linked to our hardware limitation as well, however it has been working fine for company with 30-40 users.

Customer Service and Technical Support

Customer Service:

8/10.

Technical Support:

9/10,

Initial Setup

It was done by external technical support.

Implementation Team

It was implemented by a vendor who were 10/10.

Pricing, Setup Cost and Licensing

I don't know the setup costs but the day-to-day maintenance is done by myself, and I occasionally need to engage the vendor for technical issues.

Other Advice

pfSense is good for a company that is looking for a solution with a reasonable cost for implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Systems Engineer at KeyTrust
User
Perform packet captures on the command line and via the GUI which is useful for diagnosing problems
Pros and Cons
  • "The ability to perform packet captures on the command line and via the GUI is useful for diagnosing problems."
  • "I would like to see multiple DNS servers running on individual interfaces."

What is our primary use case?

  • We only use our pfSense as a stateful packet inspection firewall. 
  • We have around 10 VLAN interfaces with many allow/block policies, VIPs, and NATs. 
  • Running on VMware as a virtual machine.

How has it helped my organization?

The main improvement was we were able to replace our old hardware-based firewall with a virtual machine having HA.

What is most valuable?

The ability to perform packet captures on the command line and via the GUI is useful for diagnosing problems.

What needs improvement?

  • I would like to see multiple DNS servers running on individual interfaces. 
  • It would be useful to manage firewall policies on a source interface and destination interface basis.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at a tech services company with 51-200 employees
Real User
Affordable and scalable but some features are difficult to configure and enable
Pros and Cons
  • "Sophos Intercept X is scalable. Currently, we have almost 30 people using it in our company."
  • "It would be great to add more to security."

What is our primary use case?

Our primary use case for this solution is Endpoint Advanced. I have set it up for the firewall and the open VPN connections.

What needs improvement?

It would be great to add more to security.

I know that pfSense has a lot of features, but I don't know how to configure and enable them. That is why I am looking into my support options. I am looking for better security and performance.

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the scalability of the solution?

pfSense is scalable. Currently, we have almost 30 people using it in our company.

How are customer service and support?

I'm currently struggling with deploying pfSense more extensively. Right now, we are not getting much support on their end. 

What's my experience with pricing, setup cost, and licensing?

My opinion about pfSense's pricing is good. They are open source. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1136043 - PeerSpot reviewer
IT Manager at alfascan
Real User
Provides more control and a deeper insight into network traffic
Pros and Cons
  • "This solution has increased the level of security, given us more control, provided a deep insight into network traffic, and is a great VPN solution."
  • "We would like to see ready-made profiles to cover most users' needs."

What is our primary use case?

We use this solution as our firewall, proxy, IDS, IPS, and VPN.

How has it helped my organization?

This solution has increased the level of security, given us more control, provided a deep insight into network traffic, and is a great VPN solution.

What is most valuable?

The most valuable features are the Proxy IPS and VPN.

What needs improvement?

We would like to see ready-made profiles to cover most users' needs. 

For how long have I used the solution?

Three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Chief at a construction company with 1,001-5,000 employees
Real User
The pfSense OS is stable, but if the service packages are not updated to their new version when the OS is updated, we can't use those features.

What is most valuable?

  • Load balancer
  • Multi-WAN

How has it helped my organization?

Network security and speed have both improved.

For how long have I used the solution?

I've been using it since 2010. I have used both the free version (5/10) and as a gold member (9/10).

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

When they make an update available, the problem is that pfSense service packages are not updated, it's just the OS. The pfSense OS is stable, but if the service packages are not updated to their new version when the OS is updated, we can't use those features.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

5/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

We used -

  • Debian IPtables
  • Squid
  • I7 Patch
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user267969 - PeerSpot reviewer
it_user267969Sr. Sys Admin at a tech services company with 51-200 employees
Consultant

Hi,

SG-4860 pfSense® Security Gateway Appliance which we bought.

Also could u please tell me how will contact pfsense support?

Is there any on call facility to pfsense?

How many times they will support if we device buy?

Regards,
Giridharreddy Daida.

See all 3 comments
it_user223023 - PeerSpot reviewer
IT Administrator at a tech services company with 51-200 employees
Consultant
The product is stable although there were some small problems with setting up the modules.

What is most valuable?

  • Firewall rules 
  • Modules, e.g. Squid

How has it helped my organization?

It was very useful for our DHCP network (guests) and web browsing filtering.

What needs improvement?

I think the product has improved greatly, so I actually don't know.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No, it's very easy to deploy.

What do I think about the stability of the solution?

Absolutely not, as the product is stable like a rock.

What do I think about the scalability of the solution?

No need to scale in.

How are customer service and technical support?

We've used the community version.

Which solution did I use previously and why did I switch?

We have WatchGuard Firewall and pfSense firewall.  They are used together and not as a substitution.

How was the initial setup?

We just had some small problems with setting up the modules.  However, there was lots of documentation available online so there were no problems at all.

What about the implementation team?

We implemented it in-house.

What was our ROI?

Well it was great as I didn't need to buy a new firewal..

What's my experience with pricing, setup cost, and licensing?

Close to zero, because we've used an internal server for it.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

It's a good product, and it really could be a valid firewall solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Buyer's Guide
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