This solution can be used for a firewall, VPN, and VLAN.
Infrastructure Administrator at CFA-INSTA
Customizable, easy to use, and reliable
Pros and Cons
- "The main features of this solution are customization and ease to use."
- "The configuration of the solution is a bit difficult."
What is our primary use case?
What is most valuable?
The main features of this solution are customization and ease to use.
What needs improvement?
The configuration of the solution is a bit difficult.
For how long have I used the solution?
I have been using the solution for one year.
Buyer's Guide
Netgate pfSense
January 2025
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831,265 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found this solution to be scalable.
How are customer service and support?
The technical support was good in my experience.
How was the initial setup?
The installation is easy and can take approximately one day.
What about the implementation team?
We did the implementation of the solution and we have five technicians available for implementation and maintenance.
What other advice do I have?
My advice to those wanting to implement this solution is that if you are new to configuring this solution I would seek assistance. You most likely will have problems if you have not done it before.
I rate pfSense an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Analista Senior at a tech services company
The gain in performance and security from configuring the VPN connections was significant
Pros and Cons
- "The gain in performance and security from configuring the VPN connections was significant."
- "It is a stable solution."
- "My only observation is about the quality of the IPSec logs, which are difficult to interpret and are poor in filters."
What is our primary use case?
I use pfSense firewall, especially as an IPSec VPN Server. There are several VPN connections with equipment of various manufacturers at the other end.
I use ServerU as hardware instead of an ordinary PC, as most other people usually do.
How has it helped my organization?
The gain in performance and security from configuring the VPN connections was significant, since pfSense has replaced a server with a custom Linux open source version, which was running on outdated hardware.
What is most valuable?
Security and stability. The pfSense server acts as "IPSec VPN Server" for a small financial institution, but regardless of the company size, interruptions would cause significant financial impact.
What needs improvement?
pfSense serves us very well. My only observation is about the quality of the IPSec logs, which are difficult to interpret and are poor in filters. I have more than 10 IPSec VPN connections, and when there is a need for troubleshooting, the logs are of little help.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
With regard to this configuration, I consider it a stable solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Netgate pfSense
January 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Network and Transmission Engineer at a tech services company
We've found multiple features, such as multi-WAN capability and dynamic DNS, valuable, but the load balancing of multiple networks could be improved.
What is most valuable?
- Firewall
- State Table
- Network Address Translation (NAT)
- High Availability
- Multi-WAN
- Server Load Balancing
- Virtual Private Network (VPN)
- PPPoE Server
- Reporting and Monitoring Applications
- Dynamic DNS
- Captive Portal
- DHCP Server and Relay
How has it helped my organization?
The reporting and monitoring applications improve our organization.
What needs improvement?
Load balancing of multiple networks
For how long have I used the solution?
3 Year
What was my experience with deployment of the solution?
Compatibility Issues
What do I think about the stability of the solution?
None
What do I think about the scalability of the solution?
None
How are customer service and technical support?
Customer Service:
None
Technical Support:Excellent
Which solution did I use previously and why did I switch?
Yes
How was the initial setup?
Simplest
What about the implementation team?
Extraordinary
What's my experience with pricing, setup cost, and licensing?
pfSense software has the flexibility to integrate into wide area on a worldwide range of hardware. Among all monitoring and firewalls application. I haven't see powerful tools like PfSense.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Executive cum ICT Consultant at a healthcare company with 51-200 employees
Remote users may access it on a local network via VPN but an improvement can be made to the user friendliness of the interface.
Valuable Features
- Firewall
- DHCP
- VPN
Improvements to My Organization
The organization relies on pfSense for DHCP, and remote users may access it on a local network via VPN.
Room for Improvement
I was satisfied with the overall features of the product, considering the limited capacity of our hardware at the time. It's probable that an improvement can be made to the user friendliness of the interface.
Use of Solution
I've used it for over three years.
Stability Issues
I believe that the issue of stability that we encountered was linked to our hardware limitation. For example, we would need to soft reboot the system manually after a power failure to get the DHCP functioning again.
Scalability Issues
This is linked to our hardware limitation as well, however it has been working fine for company with 30-40 users.
Customer Service and Technical Support
Customer Service:
8/10.
Technical Support:9/10,
Initial Setup
It was done by external technical support.
Implementation Team
It was implemented by a vendor who were 10/10.
Pricing, Setup Cost and Licensing
I don't know the setup costs but the day-to-day maintenance is done by myself, and I occasionally need to engage the vendor for technical issues.
Other Advice
pfSense is good for a company that is looking for a solution with a reasonable cost for implementation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at a tech services company with 51-200 employees
It uses less resources than a physical machine but the beta versions of some packages have issues.
What is most valuable?
pfSense is very valuable as previously I had to use Microsoft's TMG solution. After some research, when I got stuck configuring a physical machine with many VMs, I noticed that pfSense, as a firewall, uses less resources. I started to test it on a simple PC, and I have now seen how I can benefit from open source software. So therefore, the most valuable feature is that it uses less resources than a physical machine.
How has it helped my organization?
It is free of charge. I am living in country where this is not so important yet, as no one controls the licenses of software. However, our company tries to look forward and prevent issues that may happen in the future. So it being free, and easy to configure, are the benefits for us.
What needs improvement?
I think that areas for improvement are not closely related with the work of pfSense but with its components, meaning the packages. I am faced with little problems when I install none-recommended (beta) versions. But, I also understand that these versions are mostly for developers, who are trying to contribute their best efforts for open source.
For how long have I used the solution?
I have been using pfSense as a firewall solution for approximately eight months.
What was my experience with deployment of the solution?
When I started to test it in a real environment, it was on a physical machine and I was faced with problems. It was that the freeBSD wouldn't detect my USB keyboard, but after waiting a while, it eventually worked. In a virtual environment, I had no problems.
What do I think about the stability of the solution?
Just once. One of our customers had an issue with their electrical stability. The electrical supply was jumping, and playing about, and when it was happening pfSense stopped.
What do I think about the scalability of the solution?
It depends actually, and to be honest, I have never used all the available features of this product, but I believe that there should not be any issues with the scalability.
How are customer service and technical support?
Customer Service:
I have never used the customer service for pfSense. I have read the manuals, but have never contacted customer service.
Technical Support:I have never used it.
Which solution did I use previously and why did I switch?
I previously used Microsoft's TMG solution. I switched because after some research when I got stuck configuring a physical machine with many VMs, I decided to use pfSense.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
I am sorry for grammatical mistakes.
Senior IT Architect at a university with 5,001-10,000 employees
Unfortunately, my experience with pfSense hasn’t been so good. Operational-wise it's fine but I've had issues with firmware upgrades.
I must be getting quite comfortable with upgrading pfSense. I just finished an upgrade from 2.2 to 2.2.1, and only midway remembered that I hadn’t done a config export and backup. Just the last upgrade exercise, I was still very paranoid about something that might go wrong. I would set aside time for the upgrade, make backups, and cross my fingers.
This should have been the way, always, that firmware, or device software, get upgraded. You just do it, and it should just work. The upgrade process should test that everything is good to go, and let you know if anything is amiss, before commencing the upgrade.
In the unlikely event that something does go wrong after starting the upgrade, there should be some automatic rollback, returning the system to its original state, leaving the user with no more than a small annoyance that the upgrade did not happen.
Unfortunately, my experience with pfSense hasn’t been so good. By and large, everything about pfSense has been good, operational-wise. It’s just that I’ve not been very lucky with the firmware upgrades.
Version 2.2.1 is a minor upgrade. There are a number of security fixes, but none terribly critical. The recent SSL FREAK vulnerability doesn’t affect version 2.2. However, there’s no reason why you should skip this version either. If you’re running pfSense, just do the upgrade. I’m beginning to have more faith in the pfSense upgrade process!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer II at a tech services company with 51-200 employees
The product offers many additional functions except the ability to manage it from a mobile platform, which would be good to add.
What is most valuable?
Two particular features stand out to me:
- The WAN load balancing feature
- The product offers many additional functions such as router, WLC, and traffic analysis etc.
How has it helped my organization?
It has enhanced our organization because of its versatility. It doesn't need expensive hardware to build a robust firewall, therefore, providing a saving on cost. Also, its reliability is quite remarkable which allows IT to focus on other tasks, and how efficiently it manages our WAN traffic.
What needs improvement?
I think the dashboard/interface could be improved and the ability to manage it from a mobile platform.
For how long have I used the solution?
I have used this solution for the past two years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
I have never had to use customer service.
Technical Support:I've never used it, but their technical knowledge base, and via online documents and forums, is quite good, but not excellent.
Which solution did I use previously and why did I switch?
We didn't have a previous solution.
How was the initial setup?
It wasn't straightforward but at the same time not complex. The only issue was identifying relevant static routes to move traffic in and out our network.
What about the implementation team?
I implemented it myself.
What's my experience with pricing, setup cost, and licensing?
The setup cost was practically zero because we had servers in stock. Also, there is no real day-to-day cost attached with it either.
Which other solutions did I evaluate?
No evaluation took place, we just looked at the initial cost to implement a solution using the hardware we have, and how fast it could be rolled out
What other advice do I have?
Plan, research and test certain features and configurations in a lab environment first.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Infrastructure Analyst at TranspoTech Equipamentos
Good security features
Pros and Cons
- "I like pfSense's security features."
- "The integration of pfSense with EPS and EDS could be better. Also, it should be easier to get reports on how many users are connecting simultaneously and how sections connect in real-time."
What is our primary use case?
I use pfSense for OpenVPN and DNS.
What is most valuable?
I like pfSense's security features.
What needs improvement?
The integration of pfSense with EPS and EDS could be better. Also, it should be easier to get reports on how many users are connecting simultaneously and how sections connect in real-time.
For how long have I used the solution?
I've been using pfSense for about 10 years.
What do I think about the stability of the solution?
PfSense is stable.
What do I think about the scalability of the solution?
PfSense is scalable.
How was the initial setup?
It's easy to set up pfSense. But it generally takes two or three days, depending on the environment.
What other advice do I have?
Eight out of 10
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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Buyer's Guide
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sharing their opinions.
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