The most valuable features for me and my current company are the open VPN capabilities and the firewall service.
IT Systems Engineer at a manufacturing company with 201-500 employees
The most valuable features are the open VPN capabilities and the firewall service.
What is most valuable?
How has it helped my organization?
pfSense has provided my current organization with remote access to the internal services and additional protection via its firewall.
What needs improvement?
I would like more add-ons/packages for extending pfSense which are approved by the main community.
For how long have I used the solution?
I have been using pfSense for the last five years, in three different companies in Denmark.
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What do I think about the stability of the solution?
We never had any stability issues, even during high load usages.
What do I think about the scalability of the solution?
We never had any scalability issues. It's easy to add additional services, or even a second or third pfSense product which works with the others.
How are customer service and support?
Unfortunately, I never used the technical support. However, the community forums provided me with answers to the implementation and configuration questions that I had.
Which solution did I use previously and why did I switch?
I was using FortiGate and other firewall and VPN solutions. They were all ou0dated and too complicated to maintain. The change was made due to the ease of use of pfSense and the features that it provides.
How was the initial setup?
For an IT person, the setup was more or less straightforward.
What's my experience with pricing, setup cost, and licensing?
pfSense is free and open source software. Modification is easy and you can adapt it to your company's requirements.
Which other solutions did I evaluate?
As I already had experience with pfSense and I knew how it would help me and my company, I didn't evaluate other options.
What other advice do I have?
The product is flexible, scalable, and has logic in using it. It is easy to integrate and implement into your IT environment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineering Manager at UTI Tech SA de CV
The internet is always available and has low balances
Pros and Cons
- "It has a good web cache. I used to use a DHCP server and DNS server. For my company, I use pfSense as a load balancing application."
- "Many people have problems setting up the web cache for the web system."
What is our primary use case?
I use pfSense for the security of my company.
How has it helped my organization?
With pfSense we have low balances for the internet and the internet is always available. When our service provider fails, it takes communication to another service. The employees always have access to the servers that they need. They always have an abundant flow or they always switch to the lead when the internet fails.
What is most valuable?
It has a good web cache. I used to use a DHCP server and DNS server. For my company, I use pfSense as a load balancing application.
The HA proxy is the main feature that it's used for.
What needs improvement?
Many people have problems setting up the web cache for the web system.
They should put an anti-spam in a web application firewall.
For how long have I used the solution?
I have been using pfSense since 2006.
What do I think about the stability of the solution?
The stability is rock-solid.
What do I think about the scalability of the solution?
I think scalability is good enough.
I do the maintenance for pfSense.
How are customer service and technical support?
There is a lot of information in the online forums.
Which solution did I use previously and why did I switch?
I have used other solutions but I chose pfSense because it's easy to use and configure.
How was the initial setup?
The initial setup was very easy.
Before I set up, I wrote down all the levels on a paper and I drew the plan I wanted to protect. After that, I deployed it pfSense. I filtered the access to the users and to the servers. Everyone has the access that they need.
The deployment took less than an hour.
What's my experience with pricing, setup cost, and licensing?
It's open-source. You can pay for support if you need.
What other advice do I have?
I would rate pfSense a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Netgate pfSense
December 2024
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824,067 professionals have used our research since 2012.
Owner with 51-200 employees
By installing pfSense and configuring load balancing and limiting bandwidth, we now have a reliable and stable connection.
Pros and Cons
- "Routing, load balancing, Traffic Limiter and queues. Since this company relies on an Internet connection, having these features is a must."
- "Reporting and real-time monitoring, since I'm used to Watchguard's reporting features, it would be nice to have an embedded solution for reporting."
What is our primary use case?
Primary we use it for bandwidth limiting and load balancing our ISPs. And Pfsense excels doing that.
How has it helped my organization?
We had two ISPs, and still our Internet connection was awful. By installing pfSense and configuring load balancing and limiting bandwidth, we now have a reliable and stable connection.
What is most valuable?
Routing, load balancing, Traffic Limiter and queues. Since this company relies on an Internet connection, having these features is a must.
What needs improvement?
Reporting and real-time monitoring, since I'm used to Watchguard's reporting features, it would be nice to have an embedded solution for reporting.
What do I think about the stability of the solution?
Close to none. One time, while upgrading, the system crashed and had to install from scratch. After some research, it was due to an unsupported package that I had installed which the new version didn't like. I just installed and restored my configuration and that was it. No biggy.
What do I think about the scalability of the solution?
Haven't tested this part since the company hasn't grown much.
How are customer service and technical support?
Haven't used the official support channels. The community forum is awesome when you're looking for quick answers.
Which solution did I use previously and why did I switch?
Actually, PfSense replaced a Watchguard firewall, mostly due to costs. But I haven't missed it since.
How was the initial setup?
Very straightforward. For a small company with few configuration options it works almost out-of-the-box. The firewall comes with basic outgoing and incoming rules, and you take it from there.
What about the implementation team?
The implementation was made in-house.
What's my experience with pricing, setup cost, and licensing?
If you need to buy hardware onto which to install PfSense, go with their boxes on their website, they are great. If you already have the hardware, just download and install, it works great either way.
Which other solutions did I evaluate?
I did, I evaluated Untangle, IPCop and MikroTik.
What other advice do I have?
Just go with it, can't go wrong.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Operations at a tech services company with 51-200 employees
There's no expensive licensing costs, which helps us save money.
Valuable Features:
Flexibility is the most valuable feature for us.
Improvements to My Organization:
There's no expensive licensing costs, which helps us save money.
Also, its capacity and functionalities are great for our needs.
Room for Improvement:
Whenever a new version rolls out, there are hidden bugs. That's why we normally run a version behind for a little while before rolling into the current build.
Deployment Issues:
We've had no issues with deployment.
Stability Issues:
We've had no issues with stability.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Administrator at CFA-INSTA
Customizable, easy to use, and reliable
Pros and Cons
- "The main features of this solution are customization and ease to use."
- "The configuration of the solution is a bit difficult."
What is our primary use case?
This solution can be used for a firewall, VPN, and VLAN.
What is most valuable?
The main features of this solution are customization and ease to use.
What needs improvement?
The configuration of the solution is a bit difficult.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found this solution to be scalable.
How are customer service and technical support?
The technical support was good in my experience.
How was the initial setup?
The installation is easy and can take approximately one day.
What about the implementation team?
We did the implementation of the solution and we have five technicians available for implementation and maintenance.
What other advice do I have?
My advice to those wanting to implement this solution is that if you are new to configuring this solution I would seek assistance. You most likely will have problems if you have not done it before.
I rate pfSense an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Snr. VOIP Specialist at Digital Globe Services
The GUI is an all in one solution that includes DHCP, VPN, Squid and Firewall. VPN, Captive Portal user-level and MAC-level filtering need to be improved.
What is most valuable?
The GUI is an all in one solution that includes features such as DHCP, VPN, Squid, Firewall, etc.
How has it helped my organization?
I am using this product as a firewall for site-to-site connectivity and also, the Dynamic DNS (DynDNS).
What needs improvement?
As per my understanding VPN, Captive Portal user-level and MAC-level filtering need to be improved.
For how long have I used the solution?
I have used this solution for the last one and a half years.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
I am using the community version so there is no need for any support.
Which solution did I use previously and why did I switch?
Earlier, I was using FortiGate. Due to budget issues we moved to pfSense.
How was the initial setup?
The setup is simple, if you have some Linux and firewall administration expertise.
Which other solutions did I evaluate?
What other advice do I have?
I would recommend joining the community and ask questions.
You should also read the installation and configuration documentation on the website.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Help desk Support Analyst at a energy/utilities company with 501-1,000 employees
The web UI gives you an overview of everything you want to see.
What is most valuable?
- Fail-over of between multiple ISPs
- Firewall
- Graphs
- Real time interface monitoring
- The web UI gives you an overview of everything you want to see
- For an open-source solution it has performed fantastically
- OSPF
- It contains loads of optional packages e.g Snort (IDS), asterix (PBX), network monitors etc.
How has it helped my organization?
We have pfSense across three sites where it manages the VPN and firewalls between them. Also, it has reduced costs drastically and has outperformed its expectations.
What needs improvement?
The load balancing can be improved as it uses tier levels to balance. For it to function most effectively, you often need to have the same bandwidth on the ISPs.
For how long have I used the solution?
We've used it for six years.
What was my experience with deployment of the solution?
There were no issues with the deployment.
What do I think about the stability of the solution?
There were stability issues with certain versions, but fixes were released and the right hardware helped.
What do I think about the scalability of the solution?
We do have issues as the right hardware needs to be deployed in order to expand correctly in certain areas.
How are customer service and technical support?
Customer Service:
We use a vendor team, Shrike Technologies who have been excellent, and once a while I consulted the pfSense cookbook.
Technical Support:The online forum has lots of answers.
Which solution did I use previously and why did I switch?
We previously used Monowall and switched because we needed more functionality.
What about the implementation team?
We used a vendor team, Shrike Technologies whose experience was very high.
What's my experience with pricing, setup cost, and licensing?
Pricing is fantastic, we have gold subscription which covers on-line backup of device configurations, premium support, webinars and lots more.
What other advice do I have?
Proper planning is necessary in order to select the right hardware and configuration required (rules, services etc.).
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist at a tech services company with 501-1,000 employees
Installation is relatively simple and acts as our main firewall and router with professional functions, but you need to have the right hardware setup as well.
What is most valuable?
- Firewall/router
- OpenVPN server
- DHCP server
- High availability cluster
- It's for FREE!
How has it helped my organization?
Before I started working for my present company, they used to use a small (for home use :) ) Linksys router. The main problem of Linksys was the limitation of firewall rules of up to 50 entries. I suggested using a main firewall/router because it has professional functions, has no limitation, and it's for free.
What needs improvement?
So far, from my point of view everything is working perfect!
For how long have I used the solution?
I started working with pfSense in 2009.
What was my experience with deployment of the solution?
Deployment is very easy and quite intuitive. Installation is very simple.
What do I think about the stability of the solution?
No, I didn't have any issues. Every issue I had with pfSense was with hardware (not caused by pfSense).
What do I think about the scalability of the solution?
Never.
How are customer service and technical support?
Customer Service:
I never use customer service.
Technical Support:I never use technical support.
Which solution did I use previously and why did I switch?
Before pfSense I had in the company an old Cisco router, but it had problems with stability so I was looking for an alternative and I found pfSense.
How was the initial setup?
If you have some knowledge about router and firewall, initial setup won't be a problem for you. Ask google about it and you will find a lot of documentation, instructions and video.
What about the implementation team?
I implemented pfSense by myself, so I can't rate the vendor team level of expertise.
What was our ROI?
System is totally free. I spent two days to implement it.
As hardware, I used old workstations which were prepared to scrap.
So ROI = use some cheap hardware with 2 NICs and you will get a professional firewall/router.
What's my experience with pricing, setup cost, and licensing?
It's absolutly free, no pricing and no licensing.
Which other solutions did I evaluate?
I was checking some other alternatives (right now I don't remember which) but pfSense had the best documentation, so the choice was simple.
What other advice do I have?
For professional use, I advise using two computers with three NICs
Why 2 computers???
To create a HA cluster.
You will need 3 WAN IP addresses, 3 LAN IP addresses, and a quite simple NIC configuration:
1st NIC use to WAN connection (CARP)
2nd NIC use to heartbeat and sync between two pfSense
3rd NIC use to LAN connection (CARP)
For more details ask Google :)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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