We use it for small businesses, and most of my clients are using pfSense.
Principal at a tech services company with 1-10 employees
A great solution that just works and is fast and affordable
Pros and Cons
- "It works. I put pfSense in, and it works. I can't think of any trouble I ever had with it. It runs on heat-sensitive appliances. They don't need a fan, so they don't overheat. It is affordable, fast, and very high-speed. It is built on BSD Unix, and it pretty much runs on any Intel processor."
- "I've never tried it in large environments. All my clients are small businesses with a handful of employees, so I am not sure how it works in large environments. I keep up with recent versions, and there's nothing I'm waiting for, and nothing breaks when I get a new version."
What is our primary use case?
What is most valuable?
It works. I put pfSense in, and it works. I can't think of any trouble I ever had with it. It runs on heat-sensitive appliances. They don't need a fan, so they don't overheat.
It is affordable, fast, and very high-speed. It is built on BSD Unix, and it pretty much runs on any Intel processor.
What needs improvement?
I've never tried it in large environments. All my clients are small businesses with a handful of employees, so I am not sure how it works in large environments. I keep up with recent versions, and there's nothing I'm waiting for, and nothing breaks when I get a new version.
For how long have I used the solution?
I have been using this solution for maybe five years.
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What do I think about the stability of the solution?
It just works.
What do I think about the scalability of the solution?
I've never challenged it. All of my clients are small businesses. It is open-source software, and it runs on whatever appliance you run it on, so whatever computer you run it on, it'll scale up pretty high.
How are customer service and support?
Their technical support is excellent. They do have good support service. I don't use it because I've never had any problems with it, but the people I know who use it in bigger environments love it. You can even search their knowledge base and learn anything you want to know pretty quickly.
Which solution did I use previously and why did I switch?
Some of my businesses just use the built-in firewall in the ISP modem. I replaced an old SonicWall that couldn't keep up with a faster internet service. I've replaced a couple of Cisco solutions that were just getting old to run modern software, but the hardware was working. They just died of old age, and I replaced them with pfSense. It has been great. I'm sure a lot of people know how to configure Cisco solutions, but I don't. pfSense is very easy to configure.
How was the initial setup?
It was very simple. You download and boot a USB stick or a CD to install it. From then on, it is managed by its own webpage. The deployment takes a few minutes.
What's my experience with pricing, setup cost, and licensing?
It has almost zero cost, and it is open to us. It runs on a small appliance just for a couple of 100 bucks, and I've never had an appliance burn out on me yet.
What other advice do I have?
It is just great. Give it a try. It just works.
I would rate pfSense a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Analyst at a tech services company with 11-50 employees
Cost effective, with an easy setup, but not suitable security at the gateway level
Pros and Cons
- "The initial setup is easy."
- "As an open-source solution, there are so many loopholes happening within the product. By design, no one is taking ownership of it, and that is worrisome to me."
What is our primary use case?
We primarily use the solution basically for the firewall, UTM content versioning, bandwidth shaping, routing, and IPS.
What is most valuable?
The solution is an open-source product, which makes it very cost-effective.
Overall, it covers all of the requirements our organization has at this time.
The initial setup is easy.
What needs improvement?
As an open-source solution, there are so many loopholes happening within the product. By design, no one is taking ownership of it, and that is worrisome to me.
Integration with other products could be improved. It needs log research integrated within it to make it more useful for our purposes.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The stability is questionable. There are glitches. Since no one is really managing the solution, and no one takes ownership of it, there aren't many fixes that happen on it.
What do I think about the scalability of the solution?
We have about 500 people who are taking advantage of the solution within our organization.
The solution is quite scalable. We looked into scaling and found it would be easy enough to achieve if we decided to go ahead and do so in the future.
How are customer service and technical support?
We've never contacted technical support int he time that we have used the product. I can't speak to any level or service they provide.
Which solution did I use previously and why did I switch?
We did previously use a different solution before switching to pfSense. We originally switched to this solution due to the fact that it was so cost-effective.
How was the initial setup?
The initial setup of the solution is not complex at all. It's quite straightforward. It's also not our primary firewall. We have another solution for that. This operates as our secondary firewall, and we were able to add it rather easily into our security network.
Deployment is very quick. It only took us an hour or so to set up.
Our provider handled the maintenance for us as needed. We don't handle that in house.
What about the implementation team?
We had a few consultants and a list of vendors that assisted us in the process of procurement and implementation.
What's my experience with pricing, setup cost, and licensing?
The solution is open-source and therefore the solution is very cost-effective.
What other advice do I have?
We're just using this solution; we don't have a relationship with the vendor.
In terms of the version of pfSense we are using, we have that basic boss, 1.0 however, that is behind the firewall. The firewall which we were using is UTM1240B.
While we are satisfied with the netting features and the bandwidth controlling and routing, we find cannot expose our entire network to pfSense as there's no underlying ownership fo the product itself. We prefer a hardened firewall.
Due to the fact that it is an open-source solution, no one at an enterprise-level would ever think of putting pfSense at the gateway level or even at the main level. I would definitely recommend pfSense as the second lane of action, just not on a workload.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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January 2025
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Senior Systems Administrator at a non-tech company with 51-200 employees
I have not had one issue with it at all, which is amazing
Pros and Cons
- "Stability has been excellent. We have experienced no issues; it never fails."
- "It is not centrally managed, where you log into the website and can see all your services there. We would like to be able to see is all the configurations from a central interface on all our pfSenses."
What is our primary use case?
We have mainly been using for our internet workstations.
How has it helped my organization?
After we started with testing with it a bit, it showed that it can be utilized in a way that we wanted to utilize it.
What is most valuable?
I have not had one issue with pfSense at all, which is amazing.
What needs improvement?
Layer 7 filtering has been taken away from pfSense. They would like us to use Snort, which is a good thing, but I would like them to make the Layer 7 thing easier.
The one reason that we did not go with pfSense is that it is not centrally managed like Meraki, where you log into the website and can see all your services there. This is the only reason why we are going with Meraki.
We would like to be able to see is all the configurations from a central interface on all our pfSenses.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Stability has been excellent. We have experienced no issues; it never fails.
What do I think about the scalability of the solution?
There is a lot of stuff that you can add-on. You can actually write your own APIs to connect to it and so on. So, there is a lot of scalability in pfSense that other products do not have.
How are customer service and technical support?
We have not using technical support. We have only been using the community version.
Which solution did I use previously and why did I switch?
We used to use Empalis. We actually started to replace our Empalis with pfSense first to do testing, and see if it would actually work for us. This was just a test phase, before we went over to Meraki. So far, pfSenses outperform Merakis.
How was the initial setup?
I setup all of it. I set it up for our country, and I did it all remotely. I learned from the community how to do it. The process to install and configure is very straightforward.
What's my experience with pricing, setup cost, and licensing?
It is a free solution.
Which other solutions did I evaluate?
We originally looked at SonicWall, but we chose pfSense because of pricing (since it is free) and it has issues that pfSense does not have.
We are currently migrating over to Meraki and are having a lot of issue with it. Also, with Meraki, you pay through your neck for it.
I would not have made the decision to move away from pfSense. pfSense has been giving us better options than what Meraki is giving us at the moment. I have got login problems with Meraki which takes about two days for them to sort out. If I was on pfSense, I would sort it out myself.
What other advice do I have?
They need to look at all the communities, comparisons, etc. and read up about the issues and problems people are having with some of the solutions, then see if those problems might be related to what they may be experiencing.
Main criteria when selecting a vendor:
- How easy is it to learn.
- How easy is it to implement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jefe de Infraestructura y Servicios de TI at Grupo ASD
Effective online management, secure, and user-friendly
Pros and Cons
- "The most valuable features of pfSense are security, user-friendliness, and helpful online management."
- "It was difficult to configure our web printer through the solution. This process could be easier. Additionally, integration with SD-WAN solution."
What is our primary use case?
I am using pfSense as a firewall and VPN gateway.
How has it helped my organization?
pfSense has helped our organization because we use a data center that needed a firewall, VPN, and other features under a budget.
What is most valuable?
The most valuable features of pfSense are security, user-friendliness, and helpful online management.
What needs improvement?
It was difficult to configure our web printer through the solution. This process could be easier. Additionally, integration with SD-WAN solution.
For how long have I used the solution?
I have been using pfSense for approximately one year.
What do I think about the stability of the solution?
I rate the stability of pfSense an eight out of ten.
What do I think about the scalability of the solution?
We have approximately 2,000 people using the solution.
I rate the scalability of pfSense an eight out of ten.
How are customer service and support?
I have not used the support from the vendor. However, I use community support.
How was the initial setup?
The initial setup of pfSense was simple. However, when we install filters or agents it can be difficult.
I rate the initial setup of pfSense an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I am using the community version of the solution which is free.
The paid version is priced reasonably.
What other advice do I have?
The solution has solved many of our use cases.
I rate pfSense an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director
Most valuable feature is a 50/50 between no licensing and ability to repair a firewall
Pros and Cons
- "The redundancy and scalability ARE very nice."
- "The GUI could use more “bells and whistles”. It's got plenty of info for a Sysadmin but some people like shiny things."
How has it helped my organization?
Increasing customer satisfaction by not having to ask for license fees any time a new feature is needed. The redundancy and scalability is very nice too.
What is most valuable?
Most valuable is a 50/50 between no licensing (cough Cisco) and being able to actually repair a firewall instead of replace since pfSense can be loaded to any x86/x64 PC or Server.
What needs improvement?
The GUI could use more “bells and whistles”. It's got plenty of info for a Sysadmin but some people like shiny things.
What do I think about the stability of the solution?
Rarely and almost always due to bad configuration or failing hardware.
What do I think about the scalability of the solution?
No, pfSense can be installed on a decommissioned PC or a brand new 4U quad CPU server. If you need better hardware from the first install it's easy to either simply move the drive to the new firewall or backup/restore to new disks.
How are customer service and technical support?
I've only ever used community-based support and it's very solid with thousands of knowledgeable people on their forums.
Which solution did I use previously and why did I switch?
NETGEAR or Cisco. Switched because NETGEAR didn’t always offer the functionality and Cisco was very complicated and expensive.
How was the initial setup?
Simple if you just want a firewall up and going to NAT your network. It can be as complex as you need it to be. Just run the install from an ISO and it's like any other out-of-the-box SMB router.
What's my experience with pricing, setup cost, and licensing?
Unless they have specific requirements that demand a particular device, I always suggest pfSense specifically because of the absence of pricing and licensing.
Which other solutions did I evaluate?
Monowall, Tomato, DD-WRT.
What other advice do I have?
Stop googling and head over to pfSense to download the ISO and get started. It will do almost everything the most expensive Cisco device will.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Manager at a engineering company with 501-1,000 employees
Easy to deploy and easy to use, traffic graphics are excellent.
Pros and Cons
- "Easy to deploy and easy to use."
- "Easy to deploy and easy to use."
- "Perhaps the documentation is not clear and because it is supported in the community there is no basic documentation."
- "Perhaps the documentation is not clear and because it is supported in the community there is no basic documentation."
How has it helped my organization?
Use it to filter traffic and restrict browsing by profiles, use ACLs with Squid.
When using the load balancing functionality the performance is excellent, the best I could have 3 operators at the time.
What is most valuable?
Among the most valuable features I have found in PFsense are: Easy to deploy and easy to use, traffic graphics are excellent and tools that can be included as squid, snort, squidguard, ntop, pfblogNG, support wonderfully the purpose of generating PFsense.
What needs improvement?
Easy to deploy and easy to use, although the support of the community in the forums is excellent and there is always a solution
What do I think about the stability of the solution?
No, in fact I have one more than 4 years ago in production and it works perfect
What do I think about the scalability of the solution?
No
How are customer service and technical support?
Customer Service:
8
Technical Support:
8
Which solution did I use previously and why did I switch?
Fortinet, TMG Microsoft, SonicWall, scalability, cost
How was the initial setup?
After istalar pfsense the initial configuration is simple, and works without problems
What about the implementation team?
The implementation was internally, clear before in production were made several laboratories
What was our ROI?
The power to use old hardware allows an exceptional ROI the investment is little just a few network cards
Which other solutions did I evaluate?
Of course, the tools he knew and those that are offered in the local market including FORTINET and SONICWALL
What other advice do I have?
It is worth to enter the world of PFsense is rewarding to belong to an open-minded community that does not hesitate to share their experiences and knowledge
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist at a tech services company with 501-1,000 employees
Installation is relatively simple and acts as our main firewall and router with professional functions, but you need to have the right hardware setup as well.
What is most valuable?
- Firewall/router
- OpenVPN server
- DHCP server
- High availability cluster
- It's for FREE!
How has it helped my organization?
Before I started working for my present company, they used to use a small (for home use :) ) Linksys router. The main problem of Linksys was the limitation of firewall rules of up to 50 entries. I suggested using a main firewall/router because it has professional functions, has no limitation, and it's for free.
What needs improvement?
So far, from my point of view everything is working perfect!
For how long have I used the solution?
I started working with pfSense in 2009.
What was my experience with deployment of the solution?
Deployment is very easy and quite intuitive. Installation is very simple.
What do I think about the stability of the solution?
No, I didn't have any issues. Every issue I had with pfSense was with hardware (not caused by pfSense).
What do I think about the scalability of the solution?
Never.
How are customer service and technical support?
Customer Service:
I never use customer service.
Technical Support:I never use technical support.
Which solution did I use previously and why did I switch?
Before pfSense I had in the company an old Cisco router, but it had problems with stability so I was looking for an alternative and I found pfSense.
How was the initial setup?
If you have some knowledge about router and firewall, initial setup won't be a problem for you. Ask google about it and you will find a lot of documentation, instructions and video.
What about the implementation team?
I implemented pfSense by myself, so I can't rate the vendor team level of expertise.
What was our ROI?
System is totally free. I spent two days to implement it.
As hardware, I used old workstations which were prepared to scrap.
So ROI = use some cheap hardware with 2 NICs and you will get a professional firewall/router.
What's my experience with pricing, setup cost, and licensing?
It's absolutly free, no pricing and no licensing.
Which other solutions did I evaluate?
I was checking some other alternatives (right now I don't remember which) but pfSense had the best documentation, so the choice was simple.
What other advice do I have?
For professional use, I advise using two computers with three NICs
Why 2 computers???
To create a HA cluster.
You will need 3 WAN IP addresses, 3 LAN IP addresses, and a quite simple NIC configuration:
1st NIC use to WAN connection (CARP)
2nd NIC use to heartbeat and sync between two pfSense
3rd NIC use to LAN connection (CARP)
For more details ask Google :)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at GCET
Excellent technical support of a stable and easy to use solution
Pros and Cons
- "Technical support is perfect, excellent."
- "The integration should be improved."
What is our primary use case?
We primarily use the solution to help our customers with firewall integration.
What is most valuable?
I like the solution's stability and ease of use.
What needs improvement?
There is a need to increase the technology on the area of WAF, the web application firewall. I would like to be more knowledgeable about the firewall, so I may best use it to solve customer problems.
The integration should be improved.
For how long have I used the solution?
I have been using pfSense for around six years.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and support?
Technical support is perfect, excellent.
How was the initial setup?
The solution is easy to install for one who properly understands the nitty gritty of the firewall and network.
It is my engineers who are responsible for the installation, not I, so I cannot comment on its duration, although I know that it does not take them long.
What about the implementation team?
We don't buy the PS from Sophos, because we have in-house training and in-house trained engineers who always handle the implementation.
What's my experience with pricing, setup cost, and licensing?
Our customers must pay for an annual license.
What other advice do I have?
The solution can be deployed both on-cloud and on-premises.
When it comes to Sophos, we have around 18 to 20 customers making use of it.
I would recommend the solution to others.
I rate pfSense as an eight out of ten. It is good.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Good info. How do you think PFsense compares to Fortinet or sonicwall? Personally I found certain competitors a little more cumbersome.