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IT Manager at a marketing services firm with 1,001-5,000 employees
Real User
Easy to use, simple configuration, and stable
Pros and Cons
  • "The solution is very easy to use and configure."

    What is our primary use case?

    We are using pfSense as a personal firewall for our systems and network protection.

    What is most valuable?

    The solution is very easy to use and configure.

    For how long have I used the solution?

    I have been using pfSense for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable.

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    What do I think about the scalability of the solution?

    I am only using the solution for personal use and have not tried to scale it.

    How are customer service and support?

    I have not been in contact with the technical support because everything has been easy with the solution and there is clear documentation available.

    Which solution did I use previously and why did I switch?

    I have used other firewalls, such as Cisco and Netgate.

    How was the initial setup?

    The initial setup is very simple and the configuration is user-friendly. It took me one day for the whole process.

    What about the implementation team?

    I did the implementation of pfSense myself. The solution does not require much maintenance, we require sometimes to reboot the system.

    What's my experience with pricing, setup cost, and licensing?

    I am using the community version of the solution and it is priced well. There is a cost of learning how to use the solution, if it was free it would be better.

    What other advice do I have?

    A good firewall has to be easy to install, configure, use, and fit the use case. This solution for my usage is very good.

    I would recommend this solution to others.

    I rate pfSense a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1423032 - PeerSpot reviewer
    CTO, Software Architect, founder at a tech services company with 11-50 employees
    Real User
    Flexible with a straightforward setup and great plugins
    Pros and Cons
    • "The initial setup is straightforward."
    • "If you want to take advantage of all of the solution's options, you need to have a bit of a technical background. It's not for a layperson."

    What is our primary use case?

    We primarily use the solution for security. It's a firewall.

    What is most valuable?

    The solution is an excellent open-source product. It has a big community around it as well. Out of those few points, you'll come up to a situation whereby you can avoid the vendor lock-in. Since there is a big community, you can count on reliability. There are lots of installations and lots of people who understand how everything works. 

    The solution offers excellent flexibility. You can either install pfSense just on a machine, on your local PC, or you can buy an appliance. You can even buy your own hardware and install it on your own. Of course, if you choose that route, you need to have a technical expert on your team. For us, as a software company, that's not a problem.

    There are plugins you can add to the product if you want even more useability. You can even add more security functionality.

    The initial setup is straightforward.

    What needs improvement?

    We did have a strange issue with an update at one point, however, that was resolved quickly.

    If you want to take advantage of all of the solution's options, you need to have a bit of a technical background. It's not for a layperson.

    You do get a good solution for free. However, the trade-off is you need to be technical to really take advantage of it.

    The installation could potentially be faster.

    For how long have I used the solution?

    I haven't been using the solution for very long at this point. It may be somewhere around three to five months. It hasn't been long.

    What do I think about the stability of the solution?

    The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's excellent.

    What do I think about the scalability of the solution?

    The scalability is excellent. We don't have any issues as far as that is concerned.

    Which solution did I use previously and why did I switch?

    Prior to pfSense, we used Cisco.

    How was the initial setup?

    The implementation is not complex. It's very straightforward to initiate. A company should have no problems with the process.

    What's my experience with pricing, setup cost, and licensing?

    As an open-source solution, it is free to use as you see fit.

    Which other solutions did I evaluate?

    I didn't evaluate the solution against other more expensive commercial tools.

    What other advice do I have?

    We are just customers and end-users.

    The solution is an open-source platform. We are a software company and we like open-source. Lots of people say open-source means that you need to install it on your own. They will see that as a limitation, however, we see that as the other way around. 

    I'd recommend the solution to other organizations and users. It's open-source, it's flexible, and has a strong community. You can use it in many different ways, either in a small installation, laptop, PC, or on a machine, or you can buy an appliance or you can even buy your own hardware and configure it in a different way. The software as such is free and you have a lot of options as to how you want to use it.

    I'd rate the solution at a ten out of ten. It's been very good for us

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Head of information Techenology at a real estate/law firm with 201-500 employees
    Real User
    Secure protection, superior for small business, and support helpful
    Pros and Cons
    • "I have found the most valuable features to be antivirus and malware protection."
    • "This solution is good for small businesses but it is not as stable as other competitors such as Fortinet."

    What is our primary use case?

    We use the solution for blocking websites, banking, and malware.

    What is most valuable?

    I have found the most valuable features to be antivirus and malware protection.

    For how long have I used the solution?

    I have been using the solution for approximately four months.

    What do I think about the stability of the solution?

    This solution is good for small businesses but it is not as stable as other competitors such as Fortinet.

    What do I think about the scalability of the solution?

    We currently have approximately 45 people using the solution.

    How are customer service and technical support?

    The support is good when comparing to other solutions.

    Which solution did I use previously and why did I switch?

    We have used FortiGate in the past and they tend to be more stable, but lacking in other areas.

    How was the initial setup?

    The installation was not too complicated. We did have some issues with the port forwarding,  some of the server application were not getting through the firewall but we managed to get it to work.

    What about the implementation team?

    The whole network deployment took approximately three days.

    What's my experience with pricing, setup cost, and licensing?

    We are using the open-source version which is free. We are testing the solution to see if we are going to go to the enterprise version which requires a license and is not free.

    What other advice do I have?

    For those who want to implement this solution I would advise it is great for a small enterprise, it is best to get started without having any harm getting to their networks.

    I rate pfSense an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1750056 - PeerSpot reviewer
    Information Technology at a transportation company with 51-200 employees
    Real User
    Reasonably priced and easy to understand with a straightforward setup
    Pros and Cons
    • "Some of the terminologies were more familiar to me than it was when I first encountered Cisco."
    • "It's just not listed as FIPS compliant for where we're at now in government, which is an issue."

    What is our primary use case?

    I primarily install and test the solution. I'm not an expert in the solution; I mainly put them in place.

    What is most valuable?

    The pricing is good.

    I have a good understanding of the underlying firewall which I find to be easy to use and comprehend. Some of the terminologies were more familiar to me than they were when I first encountered Cisco.

    The initial setup is pretty easy.

    The solution has been stable. 

    From what I can tell, the solution can scale. 

    What needs improvement?

    I can't speak to if there are missing features. I'm not that familiar with it. 

    The critical issue there for us was the lack of FIPs compliance, however, I don't know if that's something that they would consider adjusting for.

    What do I think about the stability of the solution?

    The product is stable. There are no issues with bugs and glitches. It doesn't crash or freeze. It's reliable. 

    What do I think about the scalability of the solution?

    While it's my understanding that scaling wouldn't be a problem, I myself have never actually tried to do so. Therefore, I can't speak from personal experience. 

    How are customer service and support?

    I've never dealt with technical support before. I can't speak to how helpful or responsive they are in terms of answering support-related queries. 

    Which solution did I use previously and why did I switch?

    I also have an understanding Cisco, which is a bit harder to understand. This product is more straightforward. 

    How was the initial setup?

    In terms of the initial setup, pfSense seems pretty easy. I'd say it's been a few years since we played with it and I don't really remember too much about it other than using it and thinking it was okay. It's just not listed as FIPS compliant for where we're at now in government, which is an issue. 

    What's my experience with pricing, setup cost, and licensing?

    The solution doesn't come at a high cost. That makes it a very attractive option.

    What other advice do I have?

    I'd rate the solution at an eight out of ten. I've been pretty satisfied with the product overall.

    We are a customer and an end-user. We don't have any business relationship with the solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Manager at a marketing services firm with 1,001-5,000 employees
    Real User
    Stable, fair price, and user-friendly with a very nice web interface
    Pros and Cons
    • "It has a very nice web interface, and it is very simple to use. The way policies are working is also good."
    • "I have been using WireGuard VPN because it is a lot faster and more secure than an open VPN. However, in the latest version of pfSense, they have removed this feature, which is one of the main features that I need. They should include this feature."

    What is most valuable?

    It has a very nice web interface, and it is very simple to use. The way policies are working is also good.

    What needs improvement?

    I have been using WireGuard VPN because it is a lot faster and more secure than an open VPN. However, in the latest version of pfSense, they have removed this feature, which is one of the main features that I need. They should include this feature.

    For how long have I used the solution?

    I have been using this solution for probably ten years. As the head of IT, I have used pfSense for the French infrastructure for around ten years.

    What do I think about the stability of the solution?

    It is working fine for me. I never had any problem with this firewall.

    How are customer service and technical support?

    I never had to contact their support because everything has been working fine.

    Which solution did I use previously and why did I switch?

    I have a lot of experience with pfSense but not much with OPNsense. Both OPNsense and pfSense are very easy, but pfSense is a bit more friendly. pfSense is simple to use with a nice web interface. OPNsense is more tricky.

    OPNsense has the remote access functionality, which is the main functionality that I need. OPNsense is very easy to set up and very easy to manage. It is also very fast.

    How was the initial setup?

    Its initial setup is very easy. 

    What about the implementation team?

    In France, we have less than five engineers. That's why we try to do everything by ourselves. We chose pfSense because it is user-friendly.

    What's my experience with pricing, setup cost, and licensing?

    Its price is pretty fair.

    What other advice do I have?

    If you don't need WireGuard VPN, pfSense is better because it is easier to use than OPNsense. It is a very good platform. Its web administration interface has been working fine.

    I would rate pfSense an eight out of ten. A couple of months ago, I would have rated it a ten out of ten because of the WireGuard VPN feature.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Owner at artesistemas.net
    Real User
    An open source firewall solution with a useful encryption feature
    Pros and Cons
    • "I like the connectivity to the open VPN. It's very smooth."
    • "They can improve the dynamic of the input of IPs from outside."

    What is our primary use case?

    I was working for a firm that has 70 employees. They are mostly working from home, so I needed a very well-structured VPN for remote working. We put it on Supermicro, and it worked fine, and it was above their needs.

    What is most valuable?

    I like the connectivity to the open VPN. It's very smooth. All the encryption in the open VPN is very good. The structure of the pfSense software works out very well. The PF work cuts and the snorts and whatever we put on the console for spyware and attack prevention seem to work very nicely. 

    What needs improvement?

    They can improve the dynamic of the input of IPs from outside. Determining the IPs that are outside would be another way to identifying potential threats. We can treat it or identify and then block it or determine the rules to work with that IPs from the outside and inside the network. 

    For how long have I used the solution?

    I have been using pfSense for the past three years. 

    Which solution did I use previously and why did I switch?

    Back in the day, I was using Fortinet, and it was very tricky to get it working without spending more money. pfSense is exactly what we paid for, and it's still working very well. We've been working with it for two or three years, and it's a very good solution, and I didn't have to spend any more money on it.

    Cisco VSL and Fortinet are tricky when it comes to improving the firewall rules or creating rules above older rules. In pfSense, it's very logical. It's simple.

    How was the initial setup?

    The initial setup is very linear and very smooth.

    What other advice do I have?

    On a scale from one to ten, I would give pfSense a nine.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer126042 - PeerSpot reviewer
    Principal at a tech services company with 1-10 employees
    Real User
    A great solution that just works and is fast and affordable
    Pros and Cons
    • "It works. I put pfSense in, and it works. I can't think of any trouble I ever had with it. It runs on heat-sensitive appliances. They don't need a fan, so they don't overheat. It is affordable, fast, and very high-speed. It is built on BSD Unix, and it pretty much runs on any Intel processor."
    • "I've never tried it in large environments. All my clients are small businesses with a handful of employees, so I am not sure how it works in large environments. I keep up with recent versions, and there's nothing I'm waiting for, and nothing breaks when I get a new version."

    What is our primary use case?

    We use it for small businesses, and most of my clients are using pfSense.

    What is most valuable?

    It works. I put pfSense in, and it works. I can't think of any trouble I ever had with it. It runs on heat-sensitive appliances. They don't need a fan, so they don't overheat. 

    It is affordable, fast, and very high-speed. It is built on BSD Unix, and it pretty much runs on any Intel processor. 

    What needs improvement?

    I've never tried it in large environments. All my clients are small businesses with a handful of employees, so I am not sure how it works in large environments. I keep up with recent versions, and there's nothing I'm waiting for, and nothing breaks when I get a new version.

    For how long have I used the solution?

    I have been using this solution for maybe five years.

    What do I think about the stability of the solution?

    It just works.

    What do I think about the scalability of the solution?

    I've never challenged it. All of my clients are small businesses. It is open-source software, and it runs on whatever appliance you run it on, so whatever computer you run it on, it'll scale up pretty high.

    How are customer service and technical support?

    Their technical support is excellent. They do have good support service. I don't use it because I've never had any problems with it, but the people I know who use it in bigger environments love it. You can even search their knowledge base and learn anything you want to know pretty quickly. 

    Which solution did I use previously and why did I switch?

    Some of my businesses just use the built-in firewall in the ISP modem. I replaced an old SonicWall that couldn't keep up with a faster internet service. I've replaced a couple of Cisco solutions that were just getting old to run modern software, but the hardware was working. They just died of old age, and I replaced them with pfSense. It has been great. I'm sure a lot of people know how to configure Cisco solutions, but I don't. pfSense is very easy to configure.

    How was the initial setup?

    It was very simple. You download and boot a USB stick or a CD to install it. From then on, it is managed by its own webpage. The deployment takes a few minutes.

    What's my experience with pricing, setup cost, and licensing?

    It has almost zero cost, and it is open to us. It runs on a small appliance just for a couple of 100 bucks, and I've never had an appliance burn out on me yet. 

    What other advice do I have?

    It is just great. Give it a try. It just works.

    I would rate pfSense a ten out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1388052 - PeerSpot reviewer
    System Analyst at a tech services company with 11-50 employees
    Real User
    Cost effective, with an easy setup, but not suitable security at the gateway level
    Pros and Cons
    • "The initial setup is easy."
    • "As an open-source solution, there are so many loopholes happening within the product. By design, no one is taking ownership of it, and that is worrisome to me."

    What is our primary use case?

    We primarily use the solution basically for the firewall, UTM content versioning, bandwidth shaping, routing, and IPS.

    What is most valuable?

    The solution is an open-source product, which makes it very cost-effective.

    Overall, it covers all of the requirements our organization has at this time. 

    The initial setup is easy.

    What needs improvement?

    As an open-source solution, there are so many loopholes happening within the product. By design, no one is taking ownership of it, and that is worrisome to me.  

    Integration with other products could be improved. It needs log research integrated within it to make it more useful for our purposes.

    For how long have I used the solution?

    I've been using the solution for three years.

    What do I think about the stability of the solution?

    The stability is questionable. There are glitches. Since no one is really managing the solution, and no one takes ownership of it, there aren't many fixes that happen on it.

    What do I think about the scalability of the solution?

    We have about 500 people who are taking advantage of the solution within our organization.

    The solution is quite scalable. We looked into scaling and found it would be easy enough to achieve if we decided to go ahead and do so in the future.

    How are customer service and technical support?

    We've never contacted technical support int he time that we have used the product. I can't speak to any level or service they provide.

    Which solution did I use previously and why did I switch?

    We did previously use a different solution before switching to pfSense. We originally switched to this solution due to the fact that it was so cost-effective.

    How was the initial setup?

    The initial setup of the solution is not complex at all. It's quite straightforward. It's also not our primary firewall. We have another solution for that. This operates as our secondary firewall, and we were able to add it rather easily into our security network.

    Deployment is very quick. It only took us an hour or so to set up.

    Our provider handled the maintenance for us as needed. We don't handle that in house.

    What about the implementation team?

    We had a few consultants and a list of vendors that assisted us in the process of procurement and implementation.

    What's my experience with pricing, setup cost, and licensing?

    The solution is open-source and therefore the solution is very cost-effective.

    What other advice do I have?

    We're just using this solution; we don't have a relationship with the vendor.

    In terms of the version of pfSense we are using, we have that basic boss, 1.0 however, that is behind the firewall. The firewall which we were using is UTM1240B.

    While we are satisfied with the netting features and the bandwidth controlling and routing, we find cannot expose our entire network to pfSense as there's no underlying ownership fo the product itself. We prefer a hardened firewall.

    Due to the fact that it is an open-source solution, no one at an enterprise-level would ever think of putting pfSense at the gateway level or even at the main level. I would definitely recommend pfSense as the second lane of action, just not on a workload.

    I'd rate the solution six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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