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PeerSpot user
Owner / Principle Engineer at Cogito Innovations
Real User
Powerful, flexible, and intuitive with features that rival many high cost solutions
Pros and Cons
  • "Its features rival many of the high cost solutions out there."
  • "The GUI could use improvements, though it is manageable."

pfSense has been a perfect fit for my small business needs. It is economical (i.e., free), yet powerful, flexible, and intuitive. Its features rival many of the high cost solutions out there.

The GUI could use improvements, though it is manageable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user240036 - PeerSpot reviewer
Senior IT Architect at a university with 5,001-10,000 employees
Vendor
Unfortunately, my experience with pfSense hasn’t been so good. Operational-wise it's fine but I've had issues with firmware upgrades.

I must be getting quite comfortable with upgrading pfSense. I just finished an upgrade from 2.2 to 2.2.1, and only midway remembered that I hadn’t done a config export and backup. Just the last upgrade exercise, I was still very paranoid about something that might go wrong. I would set aside time for the upgrade, make backups, and cross my fingers.

This should have been the way, always, that firmware, or device software, get upgraded. You just do it, and it should just work. The upgrade process should test that everything is good to go, and let you know if anything is amiss, before commencing the upgrade.

In the unlikely event that something does go wrong after starting the upgrade, there should be some automatic rollback, returning the system to its original state, leaving the user with no more than a small annoyance that the upgrade did not happen.

Unfortunately, my experience with pfSense hasn’t been so good. By and large, everything about pfSense has been good, operational-wise. It’s just that I’ve not been very lucky with the firmware upgrades.

Version 2.2.1 is a minor upgrade. There are a number of security fixes, but none terribly critical. The recent SSL FREAK vulnerability doesn’t affect version 2.2. However, there’s no reason why you should skip this version either. If you’re running pfSense, just do the upgrade. I’m beginning to have more faith in the pfSense upgrade process!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Netgate pfSense
August 2024
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
801,394 professionals have used our research since 2012.
Victor Hugo Morales Vivas - PeerSpot reviewer
Jefe de Infraestructura y Servicios de TI at Grupo ASD
MSP
Top 5
Effective online management, secure, and user-friendly
Pros and Cons
  • "The most valuable features of pfSense are security, user-friendliness, and helpful online management."
  • "It was difficult to configure our web printer through the solution. This process could be easier. Additionally, integration with SD-WAN solution."

What is our primary use case?

I am using pfSense as a firewall and VPN gateway.

How has it helped my organization?

pfSense has helped our organization because we use a data center that needed a firewall, VPN, and other features under a budget. 

What is most valuable?

The most valuable features of pfSense are security, user-friendliness, and helpful online management.

What needs improvement?

It was difficult to configure our web printer through the solution. This process could be easier. Additionally, integration with SD-WAN solution.

For how long have I used the solution?

I have been using pfSense for approximately one year.

What do I think about the stability of the solution?

I rate the stability of pfSense an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 2,000 people using the solution.

I rate the scalability of pfSense an eight out of ten.

How are customer service and support?

I have not used the support from the vendor. However, I use community support.

How was the initial setup?

The initial setup of pfSense was simple. However, when we install filters or agents it can be difficult.

I rate the initial setup of pfSense an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I am using the community version of the solution which is free.

The paid version is priced reasonably.

What other advice do I have?

The solution has solved many of our use cases.

I rate pfSense an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head Of Infrastructure at a transportation company with 201-500 employees
Real User
Hotspot and overall stability needs improvement but easy to use and has high performance
Pros and Cons
  • "The features I have found best are ease of use, GUI, and performance."
  • "The hotspot and the portal feature in this solution are not stable for WiFi access. We use it at least once or twice every day and it crashes. Some modules can be better by improving detection and having new updates. Additionally, we have some issues with clustering and load balancing that could improve."

What is our primary use case?

We are using the solution for a firewall and other operations, such as traffic shaping.

What is most valuable?

The features I have found best are ease of use, GUI, and performance.

What needs improvement?

The hotspot and the portal feature in this solution are not stable for WiFi access. We use it at least once or twice every day and it crashes. Some modules can be better by improving detection and having new updates. Additionally, we have some issues with clustering and load balancing that could improve.

In a future release, they could redesign the policies because we need to write inbound and outbound simultaneous policies. They could change it to one policy, such as in FortiGate, Sophos, and Cyberoam. In these firewalls, we add rules in one way, and they add rules automatically. However, in this solution, we need to write every policy manually. 

They can improve in site-to-site tunnels with other devices, such as Cisco or FortiGate. It is not very easy to set up VPNs for site-to-site tunnels.

There have been some problems we have been facing with BGP routing that needs to be improved.

For how long have I used the solution?

I have been using the solution for approximately two years.

What do I think about the stability of the solution?

The stability could improve.

What do I think about the scalability of the solution?

Since this solution is software-based it is easy to scale. We can extend the UIs by adding some hardware, such as CPUs and memory discs. We would not be able to match this type of scalability with a hardware-based solution, for example as FortiGate.

This solution is best suited for small to midsize networks. When there is heavy traffic in larger-scale businesses it becomes less reliable.

Which solution did I use previously and why did I switch?

I have used FortiGate previously and this solution is cheaper and more reliable.

How was the initial setup?

The solution is easy to deploy.

What's my experience with pricing, setup cost, and licensing?

The solution is free. However, you need to pay for support.

What other advice do I have?

I rate pfSense a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principal at a tech services company with 1-10 employees
Real User
A great solution that just works and is fast and affordable
Pros and Cons
  • "It works. I put pfSense in, and it works. I can't think of any trouble I ever had with it. It runs on heat-sensitive appliances. They don't need a fan, so they don't overheat. It is affordable, fast, and very high-speed. It is built on BSD Unix, and it pretty much runs on any Intel processor."
  • "I've never tried it in large environments. All my clients are small businesses with a handful of employees, so I am not sure how it works in large environments. I keep up with recent versions, and there's nothing I'm waiting for, and nothing breaks when I get a new version."

What is our primary use case?

We use it for small businesses, and most of my clients are using pfSense.

What is most valuable?

It works. I put pfSense in, and it works. I can't think of any trouble I ever had with it. It runs on heat-sensitive appliances. They don't need a fan, so they don't overheat. 

It is affordable, fast, and very high-speed. It is built on BSD Unix, and it pretty much runs on any Intel processor. 

What needs improvement?

I've never tried it in large environments. All my clients are small businesses with a handful of employees, so I am not sure how it works in large environments. I keep up with recent versions, and there's nothing I'm waiting for, and nothing breaks when I get a new version.

For how long have I used the solution?

I have been using this solution for maybe five years.

What do I think about the stability of the solution?

It just works.

What do I think about the scalability of the solution?

I've never challenged it. All of my clients are small businesses. It is open-source software, and it runs on whatever appliance you run it on, so whatever computer you run it on, it'll scale up pretty high.

How are customer service and technical support?

Their technical support is excellent. They do have good support service. I don't use it because I've never had any problems with it, but the people I know who use it in bigger environments love it. You can even search their knowledge base and learn anything you want to know pretty quickly. 

Which solution did I use previously and why did I switch?

Some of my businesses just use the built-in firewall in the ISP modem. I replaced an old SonicWall that couldn't keep up with a faster internet service. I've replaced a couple of Cisco solutions that were just getting old to run modern software, but the hardware was working. They just died of old age, and I replaced them with pfSense. It has been great. I'm sure a lot of people know how to configure Cisco solutions, but I don't. pfSense is very easy to configure.

How was the initial setup?

It was very simple. You download and boot a USB stick or a CD to install it. From then on, it is managed by its own webpage. The deployment takes a few minutes.

What's my experience with pricing, setup cost, and licensing?

It has almost zero cost, and it is open to us. It runs on a small appliance just for a couple of 100 bucks, and I've never had an appliance burn out on me yet. 

What other advice do I have?

It is just great. Give it a try. It just works.

I would rate pfSense a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network Engineer at TLCWEB S.R.L.
Consultant
Sometimes updates can mess up the running configuration but it is a powerful tool.

What is most valuable?

First of all scalability of this solution. It's an all-in-one solution useful for every kind of company. It's also very easy to set up rules and NAT, and it has several modules like transparent proxy, VPN, and traffic shaping which are the daily modules for me.

How has it helped my organization?

pfSense software was designed to be a customizable platform that can be hardware agnostic. This allows the engineer to meet the needs of a project with a device that's got the right I/O and specifications, and then customize the pfSense settings to their needs.
So power consumption and less hardware requirement can save our money!

What needs improvement?

Compatibility with virtualization system (like VMWare, Proxmox and so on and so forth); in some cases, it can create conflicts with virtualized hardware, and configuration export (sometimes the XML file creates a conflict with the hardware network MAC address).

For how long have I used the solution?

I've been using it for three years.

What was my experience with deployment of the solution?

  • Compatibility with some virtualized system
  • Configuration export in some cases
  • Sometimes updates can mess up the running configuration

What do I think about the stability of the solution?

Never had any issues. In fact, I've had a pfSense firewall with the uptime of a year.

What do I think about the scalability of the solution?

No, and it doesn't matter how many rules or not that you have. It can manage different network interfaces (virtual and physical) without a problem.

How are customer service and technical support?

Customer Service:

We never use it, but it has a large community so you can find whatever you need in the pfSense forum.

Technical Support:

We never use it, but it has a large community so you can find whatever you need in the pfSense forum.

Which solution did I use previously and why did I switch?

Previously we've used hardware firewalling solutions like SonicWall, Zyxel and others but they're not powerful like this solution. Also, they are hardware so the cost is much higher than software. I've also used IPtables which is a software Linux solution but it's complicated to setup when you need to manage several rules.

How was the initial setup?

It's easy to setup the solution because there's a wizard that guides you through it, and therefore, you cannot make mistakes. Then, you can configure the different aspects to fit your needs.

What about the implementation team?

We have become experts in this solution. We installed it in our lab and tested the solution. After that we implemented it throughout our company, and then began using the solution with our customers.

What was our ROI?

We've a strong know how, and we've use this solution with our customers so we can be more competitive than hardware solutions.

What's my experience with pricing, setup cost, and licensing?

It's a software solution, and also open source, so it's cost is zero!

Which other solutions did I evaluate?

We tested IPCop, Smoothwall, IPTables and others. When we have an OS project, we want to test so we can compare it to our technology, and if it's better, we build it!

What other advice do I have?

Test, test, test and...test! It's powerful but only with testing will you realize what you need.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user700119 - PeerSpot reviewer
HTS Engineering - Heat Transfer Solutions at a construction company with 201-500 employees
Vendor
Any new hire straight out of school who has network knowledge is able to operate the software without the complication of a CLI.

What is most valuable?

The easy to use GUI. Less training is required for the newcomers in IT.

How has it helped my organization?

Any new hire straight out of school who has network knowledge is able to operate the software without the complication of a CLI.

What needs improvement?

There were some bugs in the version we used.

For how long have I used the solution?

We have been using the solution for one year.

What do I think about the stability of the solution?

We had a stability issue. A handful of times the firewall box froze and needed a power cycle.

What do I think about the scalability of the solution?

We had a scalability issue. The fail over did not work automatically.

How are customer service and technical support?

Our infrastructure manager tried contacting their support but it was not helpful. Response time was bad as expected for an open source software.

Which solution did I use previously and why did I switch?

FreeBSD box was an old setup from 1998, so it was time to upgrade without it being costly.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It's open source so it's free. We did not buy their hardware.

Which other solutions did I evaluate?

We evaluated Cisco .

What other advice do I have?

If your organization has the budget, go with a paid solution. We've had our days with it and went with a paid solution (another firewall) due to the company growing and we couldn't have any downtime. It would likely cost the company more money with downtime than to purchase a good quality firewall.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user694707 - PeerSpot reviewer
IT Director
Vendor
Most valuable feature is a 50/50 between no licensing and ability to repair a firewall
Pros and Cons
  • "The redundancy and scalability ARE very nice."
  • "The GUI could use more “bells and whistles”. It's got plenty of info for a Sysadmin but some people like shiny things."

How has it helped my organization?

Increasing customer satisfaction by not having to ask for license fees any time a new feature is needed. The redundancy and scalability is very nice too.

What is most valuable?

Most valuable is a 50/50 between no licensing (cough Cisco) and being able to actually repair a firewall instead of replace since pfSense can be loaded to any x86/x64 PC or Server.

What needs improvement?

The GUI could use more “bells and whistles”. It's got plenty of info for a Sysadmin but some people like shiny things.

What do I think about the stability of the solution?

Rarely and almost always due to bad configuration or failing hardware.

What do I think about the scalability of the solution?

No, pfSense can be installed on a decommissioned PC or a brand new 4U quad CPU server. If you need better hardware from the first install it's easy to either simply move the drive to the new firewall or backup/restore to new disks.

How are customer service and technical support?

I've only ever used community-based support and it's very solid with thousands of knowledgeable people on their forums.

Which solution did I use previously and why did I switch?

NETGEAR or Cisco. Switched because NETGEAR didn’t always offer the functionality and Cisco was very complicated and expensive.

How was the initial setup?

Simple if you just want a firewall up and going to NAT your network. It can be as complex as you need it to be. Just run the install from an ISO and it's like any other out-of-the-box SMB router.

What's my experience with pricing, setup cost, and licensing?

Unless they have specific requirements that demand a particular device, I always suggest pfSense specifically because of the absence of pricing and licensing.

Which other solutions did I evaluate?

Monowall, Tomato, DD-WRT.

What other advice do I have?

Stop googling and head over to pfSense to download the ISO and get started. It will do almost everything the most expensive Cisco device will.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2024
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.