We use pfSense as our firewall.
Chief Technology Officer at Xpro Networks
Compatible with VoIP platform and is easy to understand
Pros and Cons
- "We generally use it because it's cheap. When we need something more robust we use Barracuda and Sony Wireless Routers. For certain clients, we use pfSense because it's compatible with the VoIP platform."
- "I would like to see SD1 integration into the software. That would be fantastic."
What is our primary use case?
How has it helped my organization?
We install it for clients that don't have a network available or the network is not ready for phone deployments. We're a phone company. We use pfSense to connect to the router and normally we connect clients to client VPNs, and then from there, we can have access to the internal network so that we can see all of the files.
What is most valuable?
We generally use it because it's cheap. When we need something more robust we use Barracuda and Sony Wireless Routers. For certain clients, we use pfSense because it's compatible with the VoIP platform.
What needs improvement?
I would like to see SD1 integration into the software. That would be fantastic.
Buyer's Guide
Netgate pfSense
May 2025

Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The solution is pretty stable, that's why we use it. There aren't any problems.
What do I think about the scalability of the solution?
The scalability is fine. If you need to have a bigger client or something like that, it's simple. You do a backup and then you restore into a new appliance and go from there.
How are customer service and support?
We provide technical support for our clients so we don't use a third party company for the support, we do the support in-house.
Which solution did I use previously and why did I switch?
We also use MikroTik, Barracuda, and StoneWall.
How was the initial setup?
The initial setup is fairly simple, not complex. We can get the deployment done in around half an hour.
What about the implementation team?
We deploy pfSense for our clients. We have one technician maintaining the whole thing.
What was our ROI?
Our return on investment is fast. We see a return on investment from day one, it's a fairly cheap router.
What other advice do I have?
Any network engineer will understand how this solution works. It's not so complex to understand and be familiar with. It will require a certain level of networking knowledge to use it but we're at an enterprise level and we're a small-medium business and it works.
I would rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
System Administrator at LafuentePaca
A stable and free solution that is easy to maintain and suitable for small businesses
Pros and Cons
- "We can run it on any hardware."
- "The product must provide integration with other solutions."
What is our primary use case?
We use the product as a perimeter firewall.
What is most valuable?
We can run it on any hardware.
What needs improvement?
The product must provide integration with other solutions.
For how long have I used the solution?
We have been using the solution for ten years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is not very scalable. That is why we are planning to switch to a different product. The solution is used by one administrator and 75 end users in our organization.
Which solution did I use previously and why did I switch?
I have used SonicWall, Sophos, FortiGate, and Cisco Meraki. The choice of product depends on the context. Netgate pfSense is suitable for small businesses and homes. It is not the best solution for large deployments or branch offices. Sophos and FortiGate would be suitable for large companies.
How was the initial setup?
It is easy to install the tool. We need two weeks to deploy it. One person can deploy the solution. It is also easy to maintain. One person can maintain the solution.
What's my experience with pricing, setup cost, and licensing?
It is an open-source solution.
What other advice do I have?
Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Netgate pfSense
May 2025

Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
852,649 professionals have used our research since 2012.
National IT Coordenator at a government with 51-200 employees
Stable open-source solution for a small company or a startup with a tight budget
Pros and Cons
- "I like pfSense's reports and how I can control access to the policies on the firewall."
- "The user interface can be improved to make it easier to add more features. And pfSense could be better integrated with other solutions, like antivirus."
What is our primary use case?
I use pfSense as a proxy and a firewall to monitor all the traffic to my network. It allows me to shape the traffic and eliminate bottlenecks that cause the network to slow down. You can use pfSense to catch some websites or make the network faster because we have applications connected remotely all over the country. We need to have a network with a reliable speed and no hiccups on the way because all our applications are on-premise, and the entire country goes to the same data center to get information.
What is most valuable?
I like pfSense's reports and how I can control access to the policies on the firewall.
What needs improvement?
The user interface can be improved to make it easier to add more features. And pfSense could be better integrated with other solutions, like antivirus. For example, pfSense could add templates with firewall policies that a user can customize. I haven't tried to integrate pfSense with Microsoft Active Directory, but in Mozambique, we use many Kaspersky antivirus solutions. If pfSense integrated with these antivirus solutions, everything would be much more stable because most of the companies here have a different kind of security solution. Within a single company, you might find two or three different antivirus suites. So, for example, there could be an open-source solution that you get for free, but you can pay for the support if you want it. So for solutions like that, it would be great.
What do I think about the stability of the solution?
Companies in Africa have issues with budgeting for IT. An open-source solution like pfSense gives us stability and provides us with good reports. It's amazing. It makes the solution reliable.
What do I think about the scalability of the solution?
I haven't tried yet scaling up pfSense. But my setup is Windows based, and I have some Windows-based applications, so I want it to integrate with the Microsoft Active Directory. I haven't done it yet, but I think it would be good to have that integration.
How are customer service and support?
I contacted pfSense support only once when I was installing it and had only configured one network tab. I had to get in touch with them, and the support was terrific. I was impressed. I can't complain about their support.
How was the initial setup?
I have some experience with Linux distributions, so setting up pfSense was a bit easier for me, and I have been working with security for quite some time. It was fast for me, but part of my team is not used to a Linux environment, so it was tricky for them to implement add-ons to the appliance.
What other advice do I have?
I rate pfSense eight out of 10. I would recommend it for a small business or a startup as a starting point. It's also good for companies that are on a tight budget.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT analyst with 1,001-5,000 employees
Free to use with an easy initial setup and good scalability potential
Pros and Cons
- "We've found the stability to be very good overall."
- "The access control aspect of the product could be improved."
What is our primary use case?
We primarily use pfSense as a firewall. It's a DHCP server.
What is most valuable?
The most valuable aspect of the solution is the way it can browse packages on the internet.
The initial setup is very easy.
We've found the stability to be very good overall.
The product can scale if you need it to.
What needs improvement?
The access control aspect of the product could be improved. There should be more control over everything that the user is doing. It should be able to log and report on everything users are doing.
The product no longer complies with new rules in Brazil. Therefore, we need to move off the solution.
For how long have I used the solution?
I have about five years of experience with the solution. It's been a while since we started using it at our organization.
What do I think about the stability of the solution?
The stability of the product is very good. We haven't had any issues. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We've found the solution to have good scalability. If a company needs to expand, it can do so. That shouldn't be a problem.
We have about 10,000 people using the solution. There is a network manager and about ten people that work directly with the solution.
We won't be increasing usage, however. The Brazilian government recently changed some laws and this product is no longer in compliance. That is one of the reasons we are looking at Palo Alto. We are likely moving away from this solution.
How are customer service and technical support?
While the websites and forums are excellent, we don't have any dealings directly with technical support. Therefore, we can't speak to how they are in terms of their responsiveness or knowledgability.
Which solution did I use previously and why did I switch?
A long time ago, the company did use a different solution. They switched to pfSense. However, now they are moving away from it as well.
We're also using Palo Alto, however, right now, it's just in the demo phase. The solution seems to be better at centralization, which is a big selling point. We have three school campuses and we'd like to configure a solution from one central location that would work for all three campuses. With Palo Alto, it looks like we can achieve this.
On top of that, with Palo Alto, there are more user control products. You can log everything that you are doing on the internet with it.
How was the initial setup?
The initial setup of the solution is very easy. It's straightforward. There isn't any complexity. A company shouldn't have any troubles with the setup.
What's my experience with pricing, setup cost, and licensing?
We are using a free version of the solution. We don't need to pay any licensing fees.
What other advice do I have?
We are just customers. We don't have a business relationship with the company.
I would recommend the solution to small companies. If you are a small company, you can use pfSense without any issues due to the fact that it's a free solution.
I would rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Defensive Security & BlueTeam at Global Research CO
Offers a nice interface and good technical support and has a nice load balancer
Pros and Cons
- "It's a good solution for end-users. It's pretty easy to work with."
- "The solution could use better reporting. They need to offer more of it in general. Right now, the graphics aren't the best. If you need to provide a report to a manager, for example, it doesn't look great. They need to make it easier to understand and give users the ability to customize them."
What is our primary use case?
Typically, we implement this solution on an enterprise-level for our clients and set it up for them as required.
What is most valuable?
The solution offers good value.
The captive portal on the product is excellent.
The solution has a very nice load balancer.
It's a good solution for end-users. It's pretty easy to work with.
The user interface is very nice. It's easy to navigate around the solution.
Technical support is very helpful.
What needs improvement?
The solution could use better reporting. They need to offer more of it in general. Right now, the graphics aren't the best. If you need to provide a report to a manager, for example, it doesn't look great. They need to make it easier to understand and give users the ability to customize them.
For how long have I used the solution?
I've been working with the solution for enterprise-level organizations for four or five years at this point.
What do I think about the scalability of the solution?
Our clients use the solution across 100-200 computers. Some of the implementations are sizeable.
How are customer service and technical support?
I've dealt with technical support in the past and have found them to be helpful and responsive. we have been satisfied so far with the level of support provided. They are easy to work with.
How was the initial setup?
We implement the solution for our clients, so we have a good sense of what is expected.
What about the implementation team?
As an implementer, our company can handle the initial setup for our clients.
What other advice do I have?
We implement the solution for our clients. I've personally implemented the solution on five projects so far.
We work with the latest version of the solution, typically.
Our companies are typically mid-level enterprises.
This product is the very best. Overall, I would give it a rating of ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Senior System Engineer at a financial services firm with 1,001-5,000 employees
Open-source, stable, and supports at least 5,000 concurrent connections
Pros and Cons
- "At our peak time, we have reached more than 5,000 concurrent connections."
- "It needs to be more secure."
What is our primary use case?
We have internet limitations here in Sudan. The financial institutions that I am working with do not have a lot of services on the internet.
It is difficult but at the same time, we are safer and are not faced with any kind of compromised data.
This solution is suitable for small businesses and charity organizations. Security is not just about the firewall, you need policies and procedures in place.
What is most valuable?
The developers of pfSense follow the principles of open-source.
They keep it simple. It's simple and good.
What needs improvement?
The problem with open-source is that no one can take responsibility.
It needs to be more secure. Security needs improvement.
It's always better to have an agreement, an SLA regarding security. You should outsource your security to another company.
For how long have I used the solution?
I have been using pfSense in my home environment since 2010. I have a small lab, a small environment.
We have also deployed it in my workplace.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
pfSense is scalable.
At our peak time, we have reached more than 5,000 concurrent connections.
How are customer service and technical support?
I do not have experience with technical support.
Which solution did I use previously and why did I switch?
I am also using IPFire. It's also open-source.
It's very stable, and it meets my business needs.
How was the initial setup?
The initial setup is straightforward.
If you have solid knowledge and experience in IP tables, then it will be easy for you to deal with this product or any firewall. For example, Palo Alto or Fortinet. It's the same concept.
Depending on your activities, it can take a long time to deploy if you are new to this solution. For me, it takes less than one hour.
You have to understand the network technology and you have to understand what you are going to protect, and what service are you looking to protect. If you address these questions correctly, the installation is just a matter of a couple of clicks.
What about the implementation team?
I completed the implementation myself.
What's my experience with pricing, setup cost, and licensing?
We are using the open-source version, not the commercial one.
It's very affordable.
What other advice do I have?
I would continue to use pfSense if the decision was mine, but it is out of my area. It depends on the CIO.
I would recommend this solution to others who are interested in using it.
pfSense will not cost you any money.
It depends on your business needs. You have to address your business needs correctly.
I would say to go with pfSense. If you feel that it is not compatible, you have other purchase options such as Palo Alto.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Administrator at AB Edsbyverken
It has good documentation with a fantastic community and enterprise support
Pros and Cons
- "Super easy to manage. Anyone who has been working with firewalls can handle it."
- "There is good documentation with a fantastic community and enterprise support."
- "It needs better parsing of logs. At the moment, you have to use an external server for this if you want a deeper analysis."
What is our primary use case?
- Firewalling
- Routing
- DHCP
- Transparent proxy
- DNS cache
- VPN, etc.
How has it helped my organization?
- Outstanding support
- Great packages to expand the solution to your needs
- The same config can easily be migrated to better hardware when you need it.
What is most valuable?
- Super easy to manage. Anyone who has been working with firewalls can handle it.
- There is good documentation with a fantastic community and enterprise support.
- The strongSwan IPSec is a great implementation.
- Proxy features are excellent (except MITM).
What needs improvement?
- The central point of management, like the long-rumored pfCenter.
- Better parsing of logs: At the moment, you have to use an external server for this if you want a deeper analysis.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Our appliance is under constant heavy load by several services, and it's rock solid stable.
I had stability issues only with a GUI that used to hang. It didn't affect any services, but it was a little annoying that we needed to restart the PHP often.
What do I think about the scalability of the solution?
pfSense scales well.
How are customer service and technical support?
They are just fantastic. They usually respond super fast, and usually with a solution if you describe the problem correctly. In more complex situations, they will set up a personal lab environment based on the customer's case.
Which solution did I use previously and why did I switch?
We used to use a lot of different solutions.
After comparing a lot of solutions, the choice was Netgate pfSense.
How was the initial setup?
It is very straightforward and much easier than the previous Clavister FW. Config is easy.
What about the implementation team?
99 percent in-house implementation and 1 percent Netgate implementation. Netgate has the highest level of expertise you can get.
What was our ROI?
This solution was about $150,000 cheaper than the closest competitor over a three year period.
What's my experience with pricing, setup cost, and licensing?
All costs are low compared to other solutions. The hardware is stable and cheap.
There is no licensing fee except for the enterprise support, if you want it.
Which other solutions did I evaluate?
We evaluated Cisco, Fortinet, and Sophos.
What other advice do I have?
If you don't have a policy that says "only proprietary software" in your company, there is no reason not to go for pfSense. If you are still in doubt, take the cheap (and excellent) Netgate academy course. It's only for two days, and you will learn how to manage pfSense at a comprehensive level.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Manager at Infokrause
An affordable and scalable solution that provides excellent features and documentation
Pros and Cons
- "The product’s documentation is good."
- "The solution’s interface must be improved."
What is our primary use case?
I use the product to test firewalls and VPN solutions.
How has it helped my organization?
We could use the solution to connect with the firewalls remotely for security.
What is most valuable?
The VPN features are the most valuable. The product’s documentation is good.
What needs improvement?
The solution’s interface must be improved.
For how long have I used the solution?
I have been using the solution for one year. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a ten out of ten.
How was the initial setup?
The initial installation is easy.
What's my experience with pricing, setup cost, and licensing?
The product is cheap.
What other advice do I have?
Initially, the product was difficult. It gets easier with use. It was a good investment. I would recommend the solution to others. Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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pfSense's only current issue is that it's moving away from being open-source, otherwise I agree with all the above.