I use pfSense to provide firewall and VPN services for small businesses. I have a handful of clients using it now and a new one in the works.
Principal at a tech services company with 1-10 employees
You plug it in, set it up, and it works
Pros and Cons
- "What I like about pfSense is that it works well and runs on an inexpensive appliance."
- "I would like to see pfSense integrate WireGuard. Currently, pfSense uses OpenVPN, and there's nothing wrong with it, but WireGuard is a lot leaner and meaner."
What is our primary use case?
What is most valuable?
What I like about pfSense is that it works well and runs on an inexpensive appliance. It's a minimal Intel system that has no fan and is all solid-state. It doesn't have a fan because it doesn't do enough to get hot. It's a box about the size of a Discman. I can download the pfSense software at no cost then connect a keyboard, mouse, monitor, and USB flash drive to the appliance. It's built on top of BSD and managed with a web server. And it's effortless to manage.
What needs improvement?
I would like to see pfSense integrate WireGuard. Currently, pfSense uses OpenVPN, and there's nothing wrong with it, but WireGuard is a lot leaner and meaner. Unfortunately, it's not ready for pfSense, which is built on BSD, and WireGuard is not yet integrated with BSD. The issue is that pfSense is waiting for BSD to add WireGuard support. Once WireGuard is supported on BSD, you can bet pfSense will adopt it.
What do I think about the stability of the solution?
I've never had any problems with stability. You plug it in, set it up, and it works.
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Netgate pfSense
March 2025

Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the scalability of the solution?
I know a peer who set up pfSense in a Catholic parish school. It's not thousands of devices, but there are several devices in the parish office, the rectory, and throughout the school, as well as three different VPNs. There's a fourth VPN connection to the IT Director's house, where he manages most of it. So that's four locations with VPNs, and that's the biggest one I know. All you have to do is buy a big enough appliance. You can use the minimum appliance in the rectory, where there's a handful of computers, but you need a step up from that in the school, where there are a lot more computers to connect. And I think even the parish office, which is a handful of people, uses the minimum appliance.
How are customer service and support?
I've never needed support. You can find anything you need to know in the pfSense knowledge base online or in the documentation.
How was the initial setup?
You only need a couple of minutes to install pfSense, then it just sits and works. You boot the USB drive and install it. After that, there's no more management. Any IT professional can easily set it up. Business owners who don't know anything about technology might have a hard time, but the average IT person can do it with no problem. There's good documentation online.
What's my experience with pricing, setup cost, and licensing?
The pfSense software is open source, so you only have to pay $90 a year for support. Of course, I could be wrong on that. It was that much when I looked into it a year ago. It might've gone up or down since then. You can buy the minimum appliance for under $300. It has two ethernet ports, one for your WAN and one for your LAN.
What other advice do I have?
I rate pfSense 10 out of 10. The appliance is inexpensive, and the software costs nothing. You plug it in and it works.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Founder and MD at Smart Solution
The intrusion detection capabilities work well
Pros and Cons
- "My company mainly works in the health and educational domain, schools and universities. I prevent the improper use of content from schools and universities. I defend the medical records for the patients in our hospitals. That is the main use case for me for the firewall."
- "pfSense is not user-friendly. I hope to have something to make the interfaces more user-friendly."
What is our primary use case?
My primary use case for pfSense is as a firewall. We also use it for intrusion detection, intrusion prevention, website filtering, and quality of service (QoS).
How has it helped my organization?
My company mainly works in the health and educational domain, schools and universities. I prevent the improper use of content from schools and universities. I defend the medical records for the patients in our hospitals. That is the main use case for me for the firewall.
What is most valuable?
One of the most valuable features of this solution is that it's almost entirely free and I can do everything with it.
What needs improvement?
It has everything I need, but the main drawback of pfSense is that it's not user-friendly. I hope to have something to make the interfaces more user-friendly. I would also like to see some documentation that can help with use cases or that has advice and tips. I have found some documentation available but it's usually from an earlier version. If they develop this, pfSense will be the best. The only thing that Fortigate is better than pfSense is that they have 24/7 support. pfSense also needs improvements in the intrusion detection area.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
I depend on and use VMware ESXi with vSphere in my deployment, virtualization. pfSense is more stable and reliable if you install it directly on the server, i.e. not being installed as a virtual machine. That makes it very stable.
What do I think about the scalability of the solution?
The scalability is good. You can integrate some nodes of pfSense but it's not very user friendly.
How are customer service and technical support?
I would be more relieved and more happy to have support. You need to have some people who can help you in any use case.
How was the initial setup?
Lots of reading and trial and error. It's tough for the network engineer, but it is magnificent in performance from my point of view.
What about the implementation team?
We implemented in-house. Not user friendly, but if you want to do anything you can do it with pfSense.
What was our ROI?
Free. Would purchase for better customer support.
What's my experience with pricing, setup cost, and licensing?
It is completely free.
Which other solutions did I evaluate?
We also evaluated Fortigate.
What other advice do I have?
I would rate this solution an eight out of ten. I give it this rating because of the rich features available. pfSense is free and I can do everything with it. It works as a firewall for servers also.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Netgate pfSense
March 2025

Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
System Administrator at LafuentePaca
A stable and free solution that is easy to maintain and suitable for small businesses
Pros and Cons
- "We can run it on any hardware."
- "The product must provide integration with other solutions."
What is our primary use case?
We use the product as a perimeter firewall.
What is most valuable?
We can run it on any hardware.
What needs improvement?
The product must provide integration with other solutions.
For how long have I used the solution?
We have been using the solution for ten years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is not very scalable. That is why we are planning to switch to a different product. The solution is used by one administrator and 75 end users in our organization.
Which solution did I use previously and why did I switch?
I have used SonicWall, Sophos, FortiGate, and Cisco Meraki. The choice of product depends on the context. Netgate pfSense is suitable for small businesses and homes. It is not the best solution for large deployments or branch offices. Sophos and FortiGate would be suitable for large companies.
How was the initial setup?
It is easy to install the tool. We need two weeks to deploy it. One person can deploy the solution. It is also easy to maintain. One person can maintain the solution.
What's my experience with pricing, setup cost, and licensing?
It is an open-source solution.
What other advice do I have?
Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at The Computer Guy
High level protection, fast installation, and good support
Pros and Cons
- "pfSense is a nice product, and I find that there's a lot of information out there. There are some good tutorials on YouTube and other websites with helpful information."
- "pfSense could improve by having a sandboxing feature that I have seen in SonicWall. However, maybe it is available I am not aware of it."
What is most valuable?
pfSense is a nice product, and I find that there's a lot of information out there. There are some good tutorials on YouTube and other websites with helpful information.
What needs improvement?
pfSense could improve by having a sandboxing feature that I have seen in SonicWall. However, maybe it is available I am not aware of it.
For how long have I used the solution?
I have been using pfSense for approximately three years.
Which solution did I use previously and why did I switch?
I have used the SonicWall solution.
How was the initial setup?
Sometimes firewalls can get a little complicated. I think some of the things about the setup could be a little bit clearer. Maybe something like a configuration wizard or something that would guide you on more in-depth projects.
I'm running pfSense on old hardware, it takes all of 10 minutes to install.
What about the implementation team?
I did the implementation of the solution, it is not difficult.
What other advice do I have?
I like pfSense and I have deployed a number of them. I have approximately four of them in the area that I'm using. I have replaced SonicWall with a pfSense unit. It's a more economical way of using a firewall, and the protection it provides is second to none.
Lonnie Buchmann:
I would say give it a serious look. And especially a lot of times when you're in a small business, this is a really good solution that doesn't kill you with all the technology overhead that you deal with nowadays.
I rate pfSense a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
National IT Coordenator at a government with 51-200 employees
Stable open-source solution for a small company or a startup with a tight budget
Pros and Cons
- "I like pfSense's reports and how I can control access to the policies on the firewall."
- "The user interface can be improved to make it easier to add more features. And pfSense could be better integrated with other solutions, like antivirus."
What is our primary use case?
I use pfSense as a proxy and a firewall to monitor all the traffic to my network. It allows me to shape the traffic and eliminate bottlenecks that cause the network to slow down. You can use pfSense to catch some websites or make the network faster because we have applications connected remotely all over the country. We need to have a network with a reliable speed and no hiccups on the way because all our applications are on-premise, and the entire country goes to the same data center to get information.
What is most valuable?
I like pfSense's reports and how I can control access to the policies on the firewall.
What needs improvement?
The user interface can be improved to make it easier to add more features. And pfSense could be better integrated with other solutions, like antivirus. For example, pfSense could add templates with firewall policies that a user can customize. I haven't tried to integrate pfSense with Microsoft Active Directory, but in Mozambique, we use many Kaspersky antivirus solutions. If pfSense integrated with these antivirus solutions, everything would be much more stable because most of the companies here have a different kind of security solution. Within a single company, you might find two or three different antivirus suites. So, for example, there could be an open-source solution that you get for free, but you can pay for the support if you want it. So for solutions like that, it would be great.
What do I think about the stability of the solution?
Companies in Africa have issues with budgeting for IT. An open-source solution like pfSense gives us stability and provides us with good reports. It's amazing. It makes the solution reliable.
What do I think about the scalability of the solution?
I haven't tried yet scaling up pfSense. But my setup is Windows based, and I have some Windows-based applications, so I want it to integrate with the Microsoft Active Directory. I haven't done it yet, but I think it would be good to have that integration.
How are customer service and support?
I contacted pfSense support only once when I was installing it and had only configured one network tab. I had to get in touch with them, and the support was terrific. I was impressed. I can't complain about their support.
How was the initial setup?
I have some experience with Linux distributions, so setting up pfSense was a bit easier for me, and I have been working with security for quite some time. It was fast for me, but part of my team is not used to a Linux environment, so it was tricky for them to implement add-ons to the appliance.
What other advice do I have?
I rate pfSense eight out of 10. I would recommend it for a small business or a startup as a starting point. It's also good for companies that are on a tight budget.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT analyst with 1,001-5,000 employees
Free to use with an easy initial setup and good scalability potential
Pros and Cons
- "We've found the stability to be very good overall."
- "The access control aspect of the product could be improved."
What is our primary use case?
We primarily use pfSense as a firewall. It's a DHCP server.
What is most valuable?
The most valuable aspect of the solution is the way it can browse packages on the internet.
The initial setup is very easy.
We've found the stability to be very good overall.
The product can scale if you need it to.
What needs improvement?
The access control aspect of the product could be improved. There should be more control over everything that the user is doing. It should be able to log and report on everything users are doing.
The product no longer complies with new rules in Brazil. Therefore, we need to move off the solution.
For how long have I used the solution?
I have about five years of experience with the solution. It's been a while since we started using it at our organization.
What do I think about the stability of the solution?
The stability of the product is very good. We haven't had any issues. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We've found the solution to have good scalability. If a company needs to expand, it can do so. That shouldn't be a problem.
We have about 10,000 people using the solution. There is a network manager and about ten people that work directly with the solution.
We won't be increasing usage, however. The Brazilian government recently changed some laws and this product is no longer in compliance. That is one of the reasons we are looking at Palo Alto. We are likely moving away from this solution.
How are customer service and technical support?
While the websites and forums are excellent, we don't have any dealings directly with technical support. Therefore, we can't speak to how they are in terms of their responsiveness or knowledgability.
Which solution did I use previously and why did I switch?
A long time ago, the company did use a different solution. They switched to pfSense. However, now they are moving away from it as well.
We're also using Palo Alto, however, right now, it's just in the demo phase. The solution seems to be better at centralization, which is a big selling point. We have three school campuses and we'd like to configure a solution from one central location that would work for all three campuses. With Palo Alto, it looks like we can achieve this.
On top of that, with Palo Alto, there are more user control products. You can log everything that you are doing on the internet with it.
How was the initial setup?
The initial setup of the solution is very easy. It's straightforward. There isn't any complexity. A company shouldn't have any troubles with the setup.
What's my experience with pricing, setup cost, and licensing?
We are using a free version of the solution. We don't need to pay any licensing fees.
What other advice do I have?
We are just customers. We don't have a business relationship with the company.
I would recommend the solution to small companies. If you are a small company, you can use pfSense without any issues due to the fact that it's a free solution.
I would rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Infrastructure at a transportation company with 201-500 employees
Hotspot and overall stability needs improvement but easy to use and has high performance
Pros and Cons
- "The features I have found best are ease of use, GUI, and performance."
- "The hotspot and the portal feature in this solution are not stable for WiFi access. We use it at least once or twice every day and it crashes. Some modules can be better by improving detection and having new updates. Additionally, we have some issues with clustering and load balancing that could improve."
What is our primary use case?
We are using the solution for a firewall and other operations, such as traffic shaping.
What is most valuable?
The features I have found best are ease of use, GUI, and performance.
What needs improvement?
The hotspot and the portal feature in this solution are not stable for WiFi access. We use it at least once or twice every day and it crashes. Some modules can be better by improving detection and having new updates. Additionally, we have some issues with clustering and load balancing that could improve.
In a future release, they could redesign the policies because we need to write inbound and outbound simultaneous policies. They could change it to one policy, such as in FortiGate, Sophos, and Cyberoam. In these firewalls, we add rules in one way, and they add rules automatically. However, in this solution, we need to write every policy manually.
They can improve in site-to-site tunnels with other devices, such as Cisco or FortiGate. It is not very easy to set up VPNs for site-to-site tunnels.
There have been some problems we have been facing with BGP routing that needs to be improved.
For how long have I used the solution?
I have been using the solution for approximately two years.
What do I think about the stability of the solution?
The stability could improve.
What do I think about the scalability of the solution?
Since this solution is software-based it is easy to scale. We can extend the UIs by adding some hardware, such as CPUs and memory discs. We would not be able to match this type of scalability with a hardware-based solution, for example as FortiGate.
This solution is best suited for small to midsize networks. When there is heavy traffic in larger-scale businesses it becomes less reliable.
Which solution did I use previously and why did I switch?
I have used FortiGate previously and this solution is cheaper and more reliable.
How was the initial setup?
The solution is easy to deploy.
What's my experience with pricing, setup cost, and licensing?
The solution is free. However, you need to pay for support.
What other advice do I have?
I rate pfSense a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Manager at Infokrause
An affordable and scalable solution that provides excellent features and documentation
Pros and Cons
- "The product’s documentation is good."
- "The solution’s interface must be improved."
What is our primary use case?
I use the product to test firewalls and VPN solutions.
How has it helped my organization?
We could use the solution to connect with the firewalls remotely for security.
What is most valuable?
The VPN features are the most valuable. The product’s documentation is good.
What needs improvement?
The solution’s interface must be improved.
For how long have I used the solution?
I have been using the solution for one year. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a ten out of ten.
How was the initial setup?
The initial installation is easy.
What's my experience with pricing, setup cost, and licensing?
The product is cheap.
What other advice do I have?
Initially, the product was difficult. It gets easier with use. It was a good investment. I would recommend the solution to others. Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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