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reviewer2642439 - PeerSpot reviewer
IT Specialist at a non-tech company with self employed
Real User
Strong community support and seamless bandwidth management enhance user experience
Pros and Cons
  • "For me, pfSense is a ten out of ten."
  • "The user interface needs improvement. Even though it's a system that's easy to get working upon installation, the configurations are not intuitive."

What is our primary use case?

Most of my clients want to use it as a firewall. There are two things that they're looking for. Number one is bandwidth management so that if there are multiple links, they can share bandwidth for their staff. The other important aspect that has come up recently is for IDS and IPS.

What is most valuable?

Currently, for me, the most valuable feature is the implementation of pfBlockerNG. The community behind pfSense is really strong. 

In terms of the features, the simplicity of the installation is a significant advantage. Out of the box, I am ready to start using pfSense after installation, which is very important. It allows minimal downtime before integration, enabling use even on a weekday without users knowing there's a new firewall in place. 

The key thing I found is saving on the cost of equipment. Whether CapEx or OpEx, we appreciate this.

What needs improvement?

The user interface needs improvement. Even though it's a system that's easy to get working upon installation, the configurations are not intuitive. The interface needs to be friendlier. That's the only complaint I have about pfSense.

For how long have I used the solution?

I have been using pfSense since 2008.

Buyer's Guide
Netgate pfSense
February 2025
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What do I think about the stability of the solution?

One issue is due to bugs and broken links.

How are customer service and support?

I have not had the chance to experience Netgate technical support, because most of the time I have been able to sort out the issues with forums.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Netgate, I used a lot of MikroTik. In comparison, pfSense is more robust in terms of the feature set. The open form of the GPL system makes it better than MikroTik.

How was the initial setup?

The steps to implement involve aligning with the key aspects I am going to implement, knowing what they already have running, and what needs to be mirrored and improved. I usually have it pre-installed, tested, and then deployed.

What about the implementation team?

I have a team. There are around three of us, and we do this together.

What other advice do I have?

I would recommend it a lot because it's a proper firewall, and there are no issues apart from the interface and broken links. It's very easy to recommend pfSense without even going through the POC stage. For me, pfSense is a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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PeerSpot user
Engineering Manager at UTI Tech SA de CV
Real User
The internet is always available and has low balances
Pros and Cons
  • "It has a good web cache. I used to use a DHCP server and DNS server. For my company, I use pfSense as a load balancing application."
  • "Many people have problems setting up the web cache for the web system."

What is our primary use case?

I use pfSense for the security of my company.

How has it helped my organization?

With pfSense we have low balances for the internet and the internet is always available. When our service provider fails, it takes communication to another service. The employees always have access to the servers that they need. They always have an abundant flow or they always switch to the lead when the internet fails.

What is most valuable?

It has a good web cache. I used to use a DHCP server and DNS server. For my company, I use pfSense as a load balancing application.

The HA proxy is the main feature that it's used for. 

What needs improvement?

Many people have problems setting up the web cache for the web system.

They should put an anti-spam in a web application firewall.

For how long have I used the solution?

I have been using pfSense since 2006. 

What do I think about the stability of the solution?

The stability is rock-solid. 

What do I think about the scalability of the solution?

I think scalability is good enough. 

I do the maintenance for pfSense.

How are customer service and technical support?

There is a lot of information in the online forums. 

Which solution did I use previously and why did I switch?

I have used other solutions but I chose pfSense because it's easy to use and configure.

How was the initial setup?

The initial setup was very easy.

Before I set up, I wrote down all the levels on a paper and I drew the plan I wanted to protect. After that, I deployed it pfSense. I filtered the access to the users and to the servers. Everyone has the access that they need.

The deployment took less than an hour.

What's my experience with pricing, setup cost, and licensing?

It's open-source. You can pay for support if you need. 

What other advice do I have?

I would rate pfSense a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Netgate pfSense
February 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
it_user380763 - PeerSpot reviewer
Help desk Support Analyst at a energy/utilities company with 501-1,000 employees
Vendor
The web UI gives you an overview of everything you want to see​.

What is most valuable?

  • Fail-over of between multiple ISPs
  • Firewall
  • Graphs
  • Real time interface monitoring
  • The web UI gives you an overview of everything you want to see
  • For an open-source solution it has performed fantastically
  • OSPF
  • It contains loads of optional packages e.g Snort (IDS), asterix (PBX), network monitors etc.

How has it helped my organization?

We have pfSense across three sites where it manages the VPN and firewalls between them. Also, it has reduced costs drastically and has outperformed its expectations.

What needs improvement?

The load balancing can be improved as it uses tier levels to balance. For it to function most effectively, you often need to have the same bandwidth on the ISPs.

For how long have I used the solution?

We've used it for six years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

There were stability issues with certain versions, but fixes were released and the right hardware helped.

What do I think about the scalability of the solution?

We do have issues as the right hardware needs to be deployed in order to expand correctly in certain areas.

How are customer service and technical support?

Customer Service:

We use a vendor team, Shrike Technologies who have been excellent, and once a while I consulted the pfSense cookbook.

Technical Support:

The online forum has lots of answers.

Which solution did I use previously and why did I switch?

We previously used Monowall and switched because we needed more functionality.

What about the implementation team?

We used a vendor team, Shrike Technologies whose experience was very high.

What's my experience with pricing, setup cost, and licensing?

Pricing is fantastic, we have gold subscription which covers on-line backup of device configurations, premium support, webinars and lots more.

What other advice do I have?

Proper planning is necessary in order to select the right hardware and configuration required (rules, services etc.).


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user700119 - PeerSpot reviewer
HTS Engineering - Heat Transfer Solutions at a construction company with 201-500 employees
Vendor
Any new hire straight out of school who has network knowledge is able to operate the software without the complication of a CLI.

What is most valuable?

The easy to use GUI. Less training is required for the newcomers in IT.

How has it helped my organization?

Any new hire straight out of school who has network knowledge is able to operate the software without the complication of a CLI.

What needs improvement?

There were some bugs in the version we used.

For how long have I used the solution?

We have been using the solution for one year.

What do I think about the stability of the solution?

We had a stability issue. A handful of times the firewall box froze and needed a power cycle.

What do I think about the scalability of the solution?

We had a scalability issue. The fail over did not work automatically.

How are customer service and technical support?

Our infrastructure manager tried contacting their support but it was not helpful. Response time was bad as expected for an open source software.

Which solution did I use previously and why did I switch?

FreeBSD box was an old setup from 1998, so it was time to upgrade without it being costly.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It's open source so it's free. We did not buy their hardware.

Which other solutions did I evaluate?

We evaluated Cisco .

What other advice do I have?

If your organization has the budget, go with a paid solution. We've had our days with it and went with a paid solution (another firewall) due to the company growing and we couldn't have any downtime. It would likely cost the company more money with downtime than to purchase a good quality firewall.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1322229 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Real User
Scalable application integration, offers customization, well priced
Pros and Cons
  • "The solution is fairly scalable when it comes to integrating with other applications and data sets."
  • "They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals."

What is most valuable?

The solution is fairly scalable when it comes to integrating with other applications and data sets. They have a lot more customization compared to the competition.

What needs improvement?

They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals.

For a feature update, they should increase the API integrations into decentralized identity platforms making it stronger.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the scalability of the solution?

In my experience, this solution is able to increase its scalability.

How are customer service and technical support?

Technical support is very supportive. When we are in contact with them, there is no problem at all.

How was the initial setup?

The setup was straightforward.

What about the implementation team?

When doing deployments of the solution we generally average approximately six to eight weeks.

What's my experience with pricing, setup cost, and licensing?

The pricing is lower than some of its competitors. However, If you do not have a strong technical team and are trying to get pfSense to do some of the same functions as some of the competitors such as Fortinet or Palo Alto, It will cost you a lot in professional services to do it. You then lose the low cost-benefit of this solution.

Which other solutions did I evaluate?

I have evaluated Fortinet, their pricing is reasonable for the SME market, but they are not enterprise players. The strongest solutions in this field are certainly SentinelOne and Carbon Black, they outperform everything else.

What other advice do I have?

I would recommend the solution to others.

I rate pfSense an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1475910 - PeerSpot reviewer
IT Consultant at a tech services company with 1-10 employees
Consultant
Easy-to-use interface, with good web blocking and it's open-source
Pros and Cons
  • "The interface is straightforward and easy to use."
  • "Also, simplifying the rules for the GeoIP. Making it simpler to understand would be an improvement."

What is our primary use case?

The primary use case of this solution is to protect our business network.

What is most valuable?

I like the fact that it is open-source.

The Surakarta and the web blocking functionality seems to be quite good. It's not perfect, but none of them are.

The interface is straightforward and easy to use.

What needs improvement?

I would like to see the dashboard modernized.

If you look at some of the other providers, their dashboard is more modern looking.

Also, simplifying the rules for the GeoIP. Making it simpler to understand would be an improvement.

For how long have I used the solution?

I have been using pfSense for approximately one year.

What do I think about the stability of the solution?

It seems to be relatively stable. I haven't had very many issues.

If I do have any issues, it is more to do with the way that I have configured it. Other than that, it works fine.

What do I think about the scalability of the solution?

It's a scalable solution. We have 14 computers with more powerful hardware that allows us to deal with larger networks.

Apart from what you see on the interface, you can also use the command line to create a cluster if you need to.

How was the initial setup?

The initial setup is straightforward once you read the manual.

Which other solutions did I evaluate?

I did evaluate another solution but felt that the cost was too high for what it was. Based on the consumer market, I didn't feel that it was at the enterprise level.

What other advice do I have?

I would recommend reading the manual and the administration book. It has all of the proper information.

Many will jump into pfSense without reading the manual properly, or taking the time to understand the definitions, and how to set it up properly.

If you don't, then you might have a bad experience, which would not be fair to the product.

To give a fair comparison and trial, definitely read the technical documentation before implementing it.

Given the fact that it's open-source, relatively easy to use, and it seems to do the job quite well, I would rate pfSense a ten out of ten. I think it deserves that.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user700161 - PeerSpot reviewer
IT Systems Engineer at a manufacturing company with 201-500 employees
Vendor
The most valuable features are the open VPN capabilities and the firewall service.

What is most valuable?

The most valuable features for me and my current company are the open VPN capabilities and the firewall service.

How has it helped my organization?

pfSense has provided my current organization with remote access to the internal services and additional protection via its firewall.

What needs improvement?

I would like more add-ons/packages for extending pfSense which are approved by the main community.

For how long have I used the solution?

I have been using pfSense for the last five years, in three different companies in Denmark.

What do I think about the stability of the solution?

We never had any stability issues, even during high load usages.

What do I think about the scalability of the solution?

We never had any scalability issues. It's easy to add additional services, or even a second or third pfSense product which works with the others.

How are customer service and technical support?

Unfortunately, I never used the technical support. However, the community forums provided me with answers to the implementation and configuration questions that I had.

Which solution did I use previously and why did I switch?

I was using FortiGate and other firewall and VPN solutions. They were all ou0dated and too complicated to maintain. The change was made due to the ease of use of pfSense and the features that it provides.

How was the initial setup?

For an IT person, the setup was more or less straightforward.

What's my experience with pricing, setup cost, and licensing?

pfSense is free and open source software. Modification is easy and you can adapt it to your company's requirements.

Which other solutions did I evaluate?

As I already had experience with pfSense and I knew how it would help me and my company, I didn't evaluate other options.

What other advice do I have?

The product is flexible, scalable, and has logic in using it. It is easy to integrate and implement into your IT environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ramy Mahmoud - PeerSpot reviewer
IT Support Specialist at SWATX
Real User
Top 10
A load balancing solution that needs to improve VPN configuration
Pros and Cons
  • "The tools' most valuable feature is load balancing."
  • "Netgate pfSense needs to improve the configuration for a VPN."

What is our primary use case?

We use Netgate pfSense for load balancing. 

What is most valuable?

The tools' most valuable feature is load balancing. 

What needs improvement?

Netgate pfSense needs to improve the configuration for a VPN. 

For how long have I used the solution?

I have been working with the product for three months. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate Netgate pfSense's scalability a seven out of ten. 

How are customer service and support?

I have used online documentation and hence haven't contacted the support yet. 

How was the initial setup?

I rate the tool's deployment a nine out of ten. Its deployment takes only a few hours to complete. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

I use the product's free version. 

What other advice do I have?

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.