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it_user700161 - PeerSpot reviewer
IT Systems Engineer at a manufacturing company with 201-500 employees
Vendor
The most valuable features are the open VPN capabilities and the firewall service.

What is most valuable?

The most valuable features for me and my current company are the open VPN capabilities and the firewall service.

How has it helped my organization?

pfSense has provided my current organization with remote access to the internal services and additional protection via its firewall.

What needs improvement?

I would like more add-ons/packages for extending pfSense which are approved by the main community.

For how long have I used the solution?

I have been using pfSense for the last five years, in three different companies in Denmark.

Buyer's Guide
Netgate pfSense
January 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

We never had any stability issues, even during high load usages.

What do I think about the scalability of the solution?

We never had any scalability issues. It's easy to add additional services, or even a second or third pfSense product which works with the others.

How are customer service and support?

Unfortunately, I never used the technical support. However, the community forums provided me with answers to the implementation and configuration questions that I had.

Which solution did I use previously and why did I switch?

I was using FortiGate and other firewall and VPN solutions. They were all ou0dated and too complicated to maintain. The change was made due to the ease of use of pfSense and the features that it provides.

How was the initial setup?

For an IT person, the setup was more or less straightforward.

What's my experience with pricing, setup cost, and licensing?

pfSense is free and open source software. Modification is easy and you can adapt it to your company's requirements.

Which other solutions did I evaluate?

As I already had experience with pfSense and I knew how it would help me and my company, I didn't evaluate other options.

What other advice do I have?

The product is flexible, scalable, and has logic in using it. It is easy to integrate and implement into your IT environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1660638 - PeerSpot reviewer
Vice President - Engineering & Delivery at a tech services company with 51-200 employees
Real User
Useful customization, highly scalable, and plenty of features
Pros and Cons
  • "The solution has good customization abilities and plenty of features."
  • "In an upcoming release, the reporting could be more user-friendly. For example, the reporting in graphs and charts for the host can be cumbersome."

What is our primary use case?

We are a small business and we use pfSense as our interface for the WAN. We use it for a Firewall and to ensure that all devices are operating. It provides our basic network routing needs, reporting on usage, such as IDS, and for managing individuals on network devices for controlling bandwidth and destinations.

How has it helped my organization?

Our security in our organization was previously provided by our ISP and since we have been using pfSense it has provided me more abilities to manage my network in a secure way. We have much better controls and security.

What is most valuable?

The solution has good customization abilities and plenty of features.

What needs improvement?

As an IT leader, it would be a benefit to have a mobile application to have certain features, such as mobile application notifications when a new device is added, or the ability to turn off or on firewall policies. Having these simple features would be very convenient and reduce the need to have to log into the console. I can use a web browser on my phone to access the pfSense site but I would prefer to have an application where I can toggle things, such as the policies. Some simple features within a mobile application would be valuable to me. I have evaluated other solutions and have determined this feature does not currently exist. However, Untangle has an application but it was not enough to compel me to change at this point.

In an upcoming release, the reporting could be more user-friendly. For example, the reporting in graphs and charts for the host can be cumbersome.

For how long have I used the solution?

I have been using pfSense for approximately five years.

What do I think about the stability of the solution?

The stability of the solution is very good. My only complaint is when there is a power outage pfSense requires a manual reset.

What do I think about the scalability of the solution?

The scalability of this solution is perfect.

I am the administrator of the solution and the rest of my organization are end-users.

How are customer service and technical support?

I have not needed to contact technical support. I have not had any problems with pfSense.

How was the initial setup?

The initial setup was straightforward. The whole process took approximately eight hours and one hour of that was in front of the computer using the keyboard.

What about the implementation team?

We did the implementation of the solution ourselves.

Which other solutions did I evaluate?

I have evaluated Untangle.

What other advice do I have?

My advice to the IT manager is to do your research, and make sure that pfSense meets your needs. If you are not technical enough, then looking at other solutions. pfSenseis needs a bit more tech-savvy IT manager to manage it. It is a very important business tool for me.

I rate pfSense an eight out of ten.

I rated pfSense an eight because it did everything I wanted it to do which makes it an awesome solution but not a ten because of a few minor shortcomings. However, I recognize it is open-source and it is not going to have everything.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Netgate pfSense
January 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
PeerSpot user
Owner / Principle Engineer at Cogito Innovations
Real User
Powerful, flexible, and intuitive with features that rival many high cost solutions
Pros and Cons
  • "Its features rival many of the high cost solutions out there."
  • "The GUI could use improvements, though it is manageable."

pfSense has been a perfect fit for my small business needs. It is economical (i.e., free), yet powerful, flexible, and intuitive. Its features rival many of the high cost solutions out there.

The GUI could use improvements, though it is manageable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at It logic
Real User
Easy to use, open-source, stable, and easy to install
Pros and Cons
  • "It is a better firewall than others and it has better features."
  • "The security could be improved."

What is our primary use case?

We use pfSense as a firewall in the healthcare sector, education sector, and banking sector.

What is most valuable?

pfSense is very easy to use.

It is a better firewall than others and it has better features.

What needs improvement?

They do not provide support in India.

The security could be improved.

For how long have I used the solution?

I have been selling pfSense for 12 years.

What do I think about the stability of the solution?

pfSense is a very stable solution.

What do I think about the scalability of the solution?

We have 50 customers who use this solution.

How are customer service and technical support?

We provide local support to our customers.

How was the initial setup?

It is very easy to install.

We only need one person to install and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

When compared with other firewalls, the price is reasonable.

There is an open-source community version that is available.

What other advice do I have?

I would rate pfSense a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Managing Director at VPN Technologies
Real User
Protects our network from attacks
Pros and Cons
  • "This solution has helped our organization by protecting our network from attacks."
  • "This product needs improvements with respect to reporting and auditing."

What is our primary use case?

Our primary uses for this solution are as a network firewall and a VPN Server. 

How has it helped my organization?

This solution has helped our organization by protecting our network from attacks.

What is most valuable?

The most valuable feature is the proactive network protection.

We also find the following components valuable:

  1. pFBlocker
  2. Squid
  3. SquidGuard
  4. Firewall

What needs improvement?

This product needs improvements with respect to reporting and auditing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user834579 - PeerSpot reviewer
student at a university with 51-200 employees
User
Creation of certificates and the facility to administer services are valuable features
Pros and Cons
  • "Creation of certificates and the facility to administer services are valuable features."
  • "It requires more attention to provide a better alternative for open source to small government or educational institutions with reduced budgets in terms of technology."

What is our primary use case?

I have used it in town halls with a number of employees ranging between 40 and 60. I have also used it in educational institutions.

How has it helped my organization?

The use and results may vary according to the objectives of the institutions. 

In the case of city councils, I have taken the maximum advantage, taking into account that they were small institutions for which the tools provided by pfSense were sufficient according to the requirements of those institutions. 

However, in educational institutions, it was more difficult. Sometimes, the tools have fallen short.

What is most valuable?

  • The part of the firewall and aliases
  • The content filter in non-transparent mode and transparent mode with Squid and SquidGuard
  • The possibility of adding packages to perform network analysis
  • Creation of certificates
  • The facility to administer services

What needs improvement?

The product is good in many of its departments, but this should make HTTPS filtering more efficient since Squid falls short when using man in the middle. It works, but it is not 100% efficient. It requires more attention to provide a better alternative for open source to small government or educational institutions with reduced budgets in terms of technology.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

Thanks for the information!

PeerSpot user
Senior Technology Consultant Cosmocall/Microsoft at a tech services company
Consultant
There aren't any deployment issues unless there are some complex configurations.

What is most valuable?

  • Port routing policies
  • Load balancing
  • Clustering

How has it helped my organization?

We've been able to get call center traffic optimisation over multiple WAN and Point2Point Connections with a failover policy. The call center has different types of traffic (VoIP, Internet, Stream etc.) and every kind of traffic has its own policy. For example VoIP needs to be have high availability & a priority to maintain a non-stop custom service, while that of internet traffic can be lowered in priority and even cut when some WANs are unavailable to prioritize VoIP. I think that having this kind of complex configuration & tunning with a robust open solution, is a good value.

For how long have I used the solution?

  • v0.x for three years
  • v1.x for two years
  • v2.x for three years

What was my experience with deployment of the solution?

There have been no deployment issues since v0.x.

What do I think about the stability of the solution?

Yes, sometimes there are issues if there are some complex configurations. When working with load balancing ADSL modems, I've noticed that pfSense "fools" the modem and it becomes unresponsive until it is restarted. This issue doesn't affect pfSense, but it is the root cause of a hung ADSL modem.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I've never used them.

Technical Support:

I've never used them.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The initial setup is easy. This is because the pfSense setup is like a Windows installation (wizards, choose option, click next etc.) unlike some others.

What about the implementation team?

We implemented it in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1794948 - PeerSpot reviewer
IT Manager at a consultancy with 1-10 employees
Real User
Simple installation, easy to use, and the performance is good
Pros and Cons
  • "It is much simpler than other solutions such as Fortinet."
  • "I expect a better interface with more log analysis because I create my own interface."

What is our primary use case?

pfSense is used as our firewall and router.

What is most valuable?

The performance is good.

It is easy to use.

I have been working with this solution for so long now that it has become easy. It is much simpler than other solutions such as Fortinet.

What needs improvement?

I expect a better interface with more log analysis because I create my own interface.

For how long have I used the solution?

I have been using pfSense for a long time. Since the beginning.

I have the latest version.

What do I think about the stability of the solution?

pfSense is a stable product.

What do I think about the scalability of the solution?

pfSense is a scalable solution.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, I worked with Fortinet FortiGate, Linux, and OPNsense.

I have tested all that are available on the market and pfSense is more.

How was the initial setup?

The initial setup is easy. 

The first installation took an hour to complete, but the configuration is another part. It's about the complexity of my network because I have provided services from a firm and every company has a different setup.

What about the implementation team?

I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the licensing costs.

What other advice do I have?

I would recommend pfSense to others who are interested in using it.

I would rate pfSense an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.