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PeerSpot user
IT Specialist at a tech services company with 501-1,000 employees
Consultant
Installation is relatively simple and acts as our main firewall and router with professional functions, but you need to have the right hardware setup as well.

What is most valuable?

- Firewall/router

- OpenVPN server

- DHCP server

- High availability cluster

- It's for FREE!

How has it helped my organization?

Before I started working for my present company, they used to use a small (for home use :) ) Linksys router. The main problem of Linksys was the limitation of firewall rules of up to 50 entries. I suggested using a main firewall/router because it has professional functions, has no limitation, and it's for free.

What needs improvement?

So far, from my point of view everything is working perfect!

For how long have I used the solution?

I started working with pfSense in 2009.

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November 2024
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What was my experience with deployment of the solution?

Deployment is very easy and quite intuitive. Installation is very simple.

What do I think about the stability of the solution?

No, I didn't have any issues. Every issue I had with pfSense was with hardware (not caused by pfSense).

What do I think about the scalability of the solution?

Never.

How are customer service and support?

Customer Service:

I never use customer service.

Technical Support:

I never use technical support.

Which solution did I use previously and why did I switch?

Before pfSense I had in the company an old Cisco router, but it had problems with stability so I was looking for an alternative and I found pfSense.

How was the initial setup?

If you have some knowledge about router and firewall, initial setup won't be a problem for you. Ask google about it and you will find a lot of documentation, instructions and video.

What about the implementation team?

I implemented pfSense by myself, so I can't rate the vendor team level of expertise.

What was our ROI?

System is totally free. I spent two days to implement it.
As hardware, I used old workstations which were prepared to scrap.
So ROI = use some cheap hardware with 2 NICs and you will get a professional firewall/router.

What's my experience with pricing, setup cost, and licensing?

It's absolutly free, no pricing and no licensing.

Which other solutions did I evaluate?

I was checking some other alternatives (right now I don't remember which) but pfSense had the best documentation, so the choice was simple.

What other advice do I have?

For professional use, I advise using two computers with three NICs

Why 2 computers???
To create a HA cluster.

You will need 3 WAN IP addresses, 3 LAN IP addresses, and a quite simple NIC configuration:

1st NIC use to WAN connection (CARP)

2nd NIC use to heartbeat and sync between two pfSense

3rd NIC use to LAN connection (CARP)

For more details ask Google :)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user224265 - PeerSpot reviewer
Responsable IT & RMQ at a comms service provider with 51-200 employees
Vendor
Having a customizable, large dashboard would be good, however, it is very straightforward for a beginner to set up.

What is most valuable?

  • Load balancing multi-WAN (High latency)
  • Queues with CBQ algorithm
  • Traffic shaper (limiter)
  • Aliases for grouping anything 
  • VPN (OpenVPN)
  • DHCP server (with ARP reservation)
  • DNS forwarder
  • Firewall 
  • Graphs for monitoring
  • NAT

How has it helped my organization?

Before using pfSense:

  • I always had problems with internet connection for users
  • I had no idea what users were downloading and, therefore, what was killing the internet connection
  • I did not have not statistics on the quality and stability of the internet
  • To get a VPN I had use a pay software that offered lower performance than I have now

What needs improvement?

I always need to open different graphs on different windows of the web browser to have an overview,  Therefore, it would be good, if it is possible, to have a customizable, large dashboard.  At the moment though, the others options are good because I am a beginner with the pfSense.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

There was an issue with the Layer 7 filters on an old PC.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's very straightforward, even for beginners.  There is documentation and different tutorials and videos available in different languages.

What about the implementation team?

I implemented it myself.

What's my experience with pricing, setup cost, and licensing?

The only cost to set up is the hardware for a standard PC and any ethernet card extensions.

Which other solutions did I evaluate?

No, as I asked a friend they told me to get pfSense without doing other research.

What other advice do I have?

Don't install pfSense on a machine with only the minimal recommended hardware configuration, but on a better machine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Netgate pfSense
November 2024
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1794948 - PeerSpot reviewer
IT Manager at a consultancy with 1-10 employees
Real User
Simple installation, easy to use, and the performance is good
Pros and Cons
  • "It is much simpler than other solutions such as Fortinet."
  • "I expect a better interface with more log analysis because I create my own interface."

What is our primary use case?

pfSense is used as our firewall and router.

What is most valuable?

The performance is good.

It is easy to use.

I have been working with this solution for so long now that it has become easy. It is much simpler than other solutions such as Fortinet.

What needs improvement?

I expect a better interface with more log analysis because I create my own interface.

For how long have I used the solution?

I have been using pfSense for a long time. Since the beginning.

I have the latest version.

What do I think about the stability of the solution?

pfSense is a stable product.

What do I think about the scalability of the solution?

pfSense is a scalable solution.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, I worked with Fortinet FortiGate, Linux, and OPNsense.

I have tested all that are available on the market and pfSense is more.

How was the initial setup?

The initial setup is easy. 

The first installation took an hour to complete, but the configuration is another part. It's about the complexity of my network because I have provided services from a firm and every company has a different setup.

What about the implementation team?

I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the licensing costs.

What other advice do I have?

I would recommend pfSense to others who are interested in using it.

I would rate pfSense an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at Pixels IoT Ltd
Real User
Excellent at blocking problematic IP addresses
Pros and Cons
  • "Is good at blocking IP addresses."
  • "Lacks instructional videos."

What is our primary use case?

My primary use case is for controlling incoming traffic from various countries and blocking IP addresses if necessary. I'm the company director and a user of pfSense.

What is most valuable?

A key feature is being able to block IP addresses. This is a good product and I have no issues with it.

What needs improvement?

I'd like to see some instructional videos as opposed to documentation. It would be helpful for beginners and start-up companies. 

For how long have I used the solution?

I've been using this solution for a couple of months. 

What do I think about the stability of the solution?

This solution is stable.

What other advice do I have?

It's worth giving this product a shot and testing it out because it's free and community based.

I would rate the community version a 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Infrastructure Analyst at ADRA Peru
Real User
An open source firewall solution with a useful Packet Manager feature
Pros and Cons
  • "pfSense helped us during COVID-19 because we used OpenVPN to connect from home."
  • "The main problem with pfSense is that it lacks adequate ransomware protection."

What is our primary use case?

We use pfSense for the firewall, VPN server, client-server, and internal network.

How has it helped my organization?

pfSense helped us during COVID-19 because we used OpenVPN to connect from home.

What is most valuable?

I like the Package Manager feature. 

What needs improvement?

The main problem with pfSense is that it lacks adequate ransomware protection. I would also like pfSense to be more robust like Cisco or Fortinet.

For how long have I used the solution?

I've been using pfSense for two or three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Scalability is very good. We didn't have to slow down, and we worked with it for months.

How are customer service and technical support?

The pfSense page, community support, and YouTube tutorials are good.

How was the initial setup?

The initial set up is complex and took two days to deploy.

What's my experience with pricing, setup cost, and licensing?

pfSense is open-source.

Which other solutions did I evaluate?

I like Fortinet and Sophos as they have more tools to prevent ransomware attacks. Sophos has a client-server, and pfSense doesn't have that. Fortinet and Sophos are under a paid license, and pfSense is open-source and free. This is the main difference.

What other advice do I have?

I would recommend pfSense to potential users. I would tell them to just read the tutorials because they're very useful. 

On a scale from one to ten, I would give pfSense a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1378743 - PeerSpot reviewer
Owner at a tech services company with 11-50 employees
Real User
We have good firewall protection and use this as our gateway device
Pros and Cons
  • "Good basic firewall features."
  • "Layer 7 advanced firewall features are not included in the solution."

What is our primary use case?

We have a hosted platform with our client. We've built a VPN site and the solution is deployed as a VM. The client connects to it and it protects anything that's behind it like a regular firewall. Everything we have there is hosted in a data center, all our servers and things that clients connect to. So we're using it as our gateway device. We are customers of pfSense and I'm the owner of our company. 

What is most valuable?

I like the site-to-site VPN and the basic firewall features.

What needs improvement?

Right now we have to use a lot of third party plugins with other providers that have their own built-in features so I'd like to see layer 7 advanced firewall features included in the solution. It would definitely improve the product. 

For how long have I used the solution?

We've used pfSense over the past three years. 

What do I think about the stability of the solution?

The stability is very good, it's just that it's not as easy to use as SonicWall. There are limits as to who we can put to work on the solution, a limited number of our engineers work with it.

What do I think about the scalability of the solution?

The solution is very scalable. We don't sell pfSense to the end users, we use it ourselves. Our clients have SonicWall but the whole company benefits from the firewall. 

How are customer service and technical support?

We've never used technical support but we're looking into it now and I think it's very comparable to SonicWall.

How was the initial setup?

It's harder to set up pfSense than SonicWall. Only a couple of people in our company can do that. 

What's my experience with pricing, setup cost, and licensing?

We are currently using the open source solution so it's free. 

What other advice do I have?

There's a learning curve to this solution, it's not as simple to use as some of the other GUI based firewalls. You need to play around with it a bit. 

I would rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
System Administrator at a tech services company with 51-200 employees
Consultant
It uses less resources than a physical machine but the beta versions of some packages have issues.

What is most valuable?

pfSense is very valuable as previously I had to use Microsoft's TMG solution. After some research, when I got stuck configuring a physical machine with many VMs, I noticed that pfSense, as a firewall, uses less resources. I started to test it on a simple PC, and I have now seen how I can benefit from open source software. So therefore, the most valuable feature is that it uses less resources than a physical machine.

How has it helped my organization?

It is free of charge. I am living in country where this is not so important yet, as no one controls the licenses of software. However, our company tries to look forward and prevent issues that may happen in the future. So it being free, and easy to configure, are the benefits for us.

What needs improvement?

I think that areas for improvement are not closely related with the work of pfSense but with its components, meaning the packages. I am faced with little problems when I install none-recommended (beta) versions. But, I also understand that these versions are mostly for developers, who are trying to contribute their best efforts for open source.

For how long have I used the solution?

I have been using pfSense as a firewall solution for approximately eight months.

What was my experience with deployment of the solution?

When I started to test it in a real environment, it was on a physical machine and I was faced with problems. It was that the freeBSD wouldn't detect my USB keyboard, but after waiting a while, it eventually worked. In a virtual environment, I had no problems.

What do I think about the stability of the solution?

Just once. One of our customers had an issue with their electrical stability. The electrical supply was jumping, and playing about, and when it was happening pfSense stopped.

What do I think about the scalability of the solution?

It depends actually, and to be honest, I have never used all the available features of this product, but I believe that there should not be any issues with the scalability.

How are customer service and technical support?

Customer Service:

I have never used the customer service for pfSense. I have read the manuals, but have never contacted customer service.

Technical Support:

I have never used it.

Which solution did I use previously and why did I switch?

I previously used Microsoft's TMG solution. I switched because after some research when I got stuck configuring a physical machine with many VMs, I decided to use pfSense.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user219210 - PeerSpot reviewer
it_user219210System Administrator at a tech services company with 51-200 employees
Consultant

I am sorry for grammatical mistakes.

PeerSpot user
IT Administrator at Sharif Medical City
Vendor
It's got a fabulous web interface but lacking in VPN abilities.

What is most valuable?

The Captive Portal (pass through MAC) feature.

How has it helped my organization?

We have been able to gain control of our bandwidth and improve our web security.

What needs improvement?

VPN ability needs to be improved.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

Before pfSense I was using a different solution, but I like this product due to the low cost of hardware, its stability, web interface, and the fact its open source etc.

How was the initial setup?

it's a straightforward setup.

What about the implementation team?

I implemented this, in our office, myself.

What's my experience with pricing, setup cost, and licensing?

There was no cost.

Which other solutions did I evaluate?

We didn't look at any other options.

What other advice do I have?

I would recommend that you use and implement this product. I say that because it is open source, has a low hardware cost, its fabulous web interface, the backup and restore feature, the pass through MAC, and many other features etc.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: November 2024
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.