NetSuite ERP Reviews

The main implementation challenge is finding experienced consultants to translate customer needs into NetSuite ERP's standard functionality. The second challenge is getting enough time from customers for proper implementation.

To address these, I focus on raising customers' awareness of time commitments, building a network of skilled consultants, and sometimes declining projects if the right resources aren't available.

The tool must enhance its extension layer and add customization/configuration functionality. In this aspect, competitors like Salesforce and Microsoft Dynamics are five to ten years ahead.

I have been working with the product since 2005. 

I don't have any issues with technical support. It depends on getting the right person. They could improve by enhancing documentation and search capabilities, being more proactive about known issues, and addressing the overload on their third-level support.

Neutral

Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production.

I recommend this product to professional services companies and those with complex international financial requirements. NetSuite ERP has strong capabilities in the finance domain that other ERPs may lack. I don't typically recommend it for complex manufacturing/production companies, as it requires too much customization, which can be expensive to maintain in the long term.

Regarding alternatives to NetSuite ERP, I've had good experiences with Epicor in projects and discrete manufacturing. Business Central is gaining popularity for finance and operations, while AP is good for process manufacturing.

Regarding AI, NetSuite ERP isn't quite there yet. You need three to five years of ERP data before AI can bring significant value. I've done some AI projects on the periphery of ERP, like using AI for asset management predictions. The tool's financial management capabilities are strong for complex requirements, often with out-of-the-box functionality that other systems would need customization.

I rate NetSuite ERP an eight out of ten for companies it fits well.

In NetSuite ERP, they should focus on offering better customization options. In Microsoft Dynamics Business One, we have features like formatted search queries and SDK-level development, which allows us to easily put controls at the front end. NetSuite ERP lacks this level of customization, and if they improve it, the product will be even better. 

Another area of improvement is documentation and support. In Microsoft Dynamics Business One, we can easily refer to Google and manuals to manage things in-house, but with NetSuite ERP, we often have to depend on developers and experts for support. Additionally, since NetSuite ERP uses the Oracle database, mapping extra requirements can sometimes be limited or constrained. They should address these aspects to enhance the product.

I gained that experience and knowledge from one of my previous assignments. I had the opportunity to demonstrate Microsoft Dynamics Business One, and they were considering it as an alternate product to NetSuite ERP and Microsoft Dynamics. 

Therefore, during that assignment, I acquired knowledge and experience about NetSuite ERP.

The initial setup is easy. However, if your company works with a standard environment and has well-defined processes, then you can easily map the system. It's like an off-the-shelf product that you can buy and use, almost like a plug-and-play solution. 

However, if your company has some extra requirements or needs to map certain areas into the system, then it can be troublesome. That's the case with NetSuite ERP. In contrast, Microsoft Dynamics Business One doesn't have that barrier.

Another significant difference is the licensing. With Microsoft Dynamics Business One, we can use Test more licenses, which allows for extended testing periods. However, NetSuite doesn't provide that kind of facility. While they may have trial options, you have to pay for subscriptions and hosting right from the beginning when implementing the product. This might cause budgetary challenges for some companies during the implementation process.

The cost can vary depending on the company's size, the number of users, and the service providers. It's not a fixed amount, and it depends on specific requirements and agreements with the service provider.

I am using Microsoft Dynamics. I'm referring to the SME-level product of Microsoft Dynamics. Our Oracle NetSuite is at the same level as the SME product of Microsoft Dynamics.

NetSuite is the biggest competitor for Microsoft Dynamics Business One. We need a fully cloud-based solution, and for that, a stable internet connection and proper IT infrastructure are required. Also, if you use tablets, smartphones, or laptops, you should have the right level of access through browsers. Additionally, dealing with massive amounts of data may require extra configuration to improve transaction processing speed and scalability.

Before considering NetSuite ERP, I would advise you to evaluate your requirements and check the feasibility with Microsoft Dynamics Business One as well. If you find that NetSuite meets your needs and is the ideal product for you, then you can go with NetSuite.

Overall, I would rate the solution a seven out of ten.

NetSuite allows quick modifications of entry forms, standard processes, and end result data. The ability to make modifications to the core system allows us to offer our clients more meaningful operational processes and reporting abilities.

The top three most valuable features for me are: 

• manufacturing routing
• inventory management
• SuiteScript.

The functionality of these three features provides my team and me the ability to customize NetSuite for the craft beverage industry. We leverage the core platform but are able to add additional functionality for ease of use, tailored processes, and industry related reporting.

As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways. The core data processing works great but when clients want to process data in custom ways, a limitation exists because of the cloud-based model and shared servers among clients.

There are no issues with stability. NetSuite has 99.9% uptime and it has scheduled releases with processes in place for full development cycles.

I believe scalability is a non-issue for 99% of companies. It may be an issue for companies processing excessive volumes of data but I don't have enough experience to comment further.

NetSuite has a good technical support team. They are timely on case responses and replies. For each case submitted, I've always been able to get someone on a WebEx to help with the case. The case solutions are helpful the majority of the time, but some cases might lead to an enhancement request or a defect that is being worked on. Overall, pretty good technical support from my experience.

Yes. I previously was a consultant for Aderant and was happy to make the switch because NetSuite is a larger company with more resources and has the ability to offer a superior product to small, on-premise model ERP companies.

The initial setup is complex. I would recommend that any company making a switch to NetSuite look to get help from a NetSuite VAR (Value Added Reseller).

I would advise that you first meet with and scope out your project with a NetSuite VAR (Value Added Reseller).

Yes. I looked into Oracle, SAP, and Microsoft Dynamics.

Look to get help from a NetSuite VAR (Value Added Reseller). The implementation will always be tough, but with the help of an experienced team, the transition will be better managed.

Financial tools and inventory management allow scalability to high volume multi-channel orders and fulfillment.

As a consultant/implementer, we track all projects and financial tasks.

We use NetSuite tools to handle a multi channel, high volume order environment providing insight and profitability by channel and product velocity and profitability.

The CRM module just does the basics. I’ve worked with CRM tools for over 15 years, rolling out Siebel and Oracle as a sales manager and as an IT leader. I now deploy NetSuite ERP and eCommerce.

I’ve worked with the SFDC folks in extensive demos as well as some contact management software. I know my way around this CRM subject area reasonably well.

The NetSuite tools perform the needed functions that a sales team needs. Because it is integral to the NetSuite platform with a variety of technical tools, I feel it is more capable for the sophisticated user.

My sense is that sales teams having sophisticated capability without having the time to learn or benefit from it, does not compete with the SFDC approach of rapid start up and simplicity for the end user.

Embedded graphics and a simpler UI seem to win over the sales teams. That is why the CRM within the NetSuite application is best sold as part of an enterprise sale. This prevents the sales team from going their own way in application selection. Companies that choose the best breed of solutions and then choose to integrate them, create a sub-optimized enterprise solution.

Do not treat the CRM capability as a bolt on to the excellent ERP platform.

Give the CRM module the embedded graphics and faster responding user interface for laptops and mobile devices that attracts the general sales and marketing teams.

For more sophisticated CRM users, leverage the native tie in to ERP and eCommerce for real time financial, inventory, and sales data.

I have used NetSuite ERP for three and a half years.

We have not had stability issues.

We have not had scalability issues.

Technical support is excellent.

We made the switch from on premise applications to cloud-based NetSuite.

Setup is straightforward. The methodology is extremely important. If the core business model and financial strategy is implemented correctly, all other modules become sequential building blocks.

Order at the end of the quarter.

We evaluated Oracle, SAP, Sage, and QuickBooks.

Build out the business and process models and walk through them multiple times. If there are integration points, make sure data mapping is part of the process model.

We use the product for inventory and financial management. 

I am impressed with the product's ease of use. It also helps us reduce the techstack. 

The product should improve its warehouse management solution. 

I am using NetSuite products for three years. 

The tool is stable and we have had no issues with its stability. 

We work in a cost-controlled environment and hence use authorized NetSuite support from India. The team provided us excellent support but since they were based in India, there was a delay in time between our environment and theirs. However, the support was economical. 

The product's deployment is simple since it is a well-documented solution. 

I would rate the product an eight out of ten. The tool is comprehensive. It is better to use the integrated platform of NetSuite and avail of its benefits. 

I became a real fan of NetSuite due to the fact that it's very easy to use and it's very easy to configure from the implementer side. When you're looking for an ERP solution, often it can be very difficult to configure and difficult to use, however, this is very easy. I'm pretty impressed. It sounds like a short or a small solution, and yet it's not.

The whole experience it's very easy. It's very intuitive. It's integrated into everything well so you can navigate and use it in a very simple way. The whole experience for the ERP is very fine. This ERP has no interface. It's completely integrated so you don't have to run any process from accounting to get all the numbers. Everything is detected online instantly.

The initial setup is straightforward. 

Most of the features that my customers deal with I get access to. I can't recall coming across any missing features. We haven't come across areas that are hard to understand or configure. It's all pretty straightforward. 

If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers.

The stability of the solution is very good. There are no bugs or glitches that we've dealt with. it doesn't crash or freeze.

The solution is very scalable. It's not an issue to expand it.

The technical support is very good. We've been very happy with the level of support we get. They are helpful and responsive. 

The initial setup is not overly complex or difficult. It's simple and straightforward. 

You have to be aware of the experience of the implementer before the initial setup even if it seems like it's easy to implement. There are some skills and there are very, very many new resellers that they are naming themselves implementers. My only advice is to be aware of the experience of the previous implementation on the NetSuite platform and be aware if these implementers also sell other solutions. I deal with some implementers that sell SAP as well and they sell Microsoft as well and these kinds of platforms need their own people due to the fact that it's not fixed. 

I'd rate the solution at a ten out of ten.

The flexibility: In comparison to other products I've used, it is completely scalable. It would be suitable for a few users to hundreds.

If, for example, you want to renumber your chart of accounts, you just renumber it. If a supplier changes its name, you just change it.

It has a fantastic search capability. If you want to find a supplier invoice, you just type the number into the search bar and the results are displayed! If you need a new field for something, you just create it. It's not a three month project to get a new field, but rather just a five minute job! I could literally go on and on.

A huge plus point for me is that you're always on the latest version. You just get upgraded twice a year. This is a huge bonus. I've seen companies that spend hundreds of thousands of pounds upgrading to the new version. With NetSuite, the upgrade is included in the subscription.

As it's a genuine cloud-based product, you don't need servers, server managers, server rooms, backups, etc. It's all there for you. If you need to log in, you just need the internet and your login details. You do not need an IT team to organize access for you.

Companies where I implemented the solution commented as follows:

Found it easier to plan

Viewing the current status of the business in real time with the dashboard facility

Generally speeds up the accounting function with less errors

the functionality as far as I can see is really good. It's modern and really configurable - and even customisations that in other systems I've worked on would take months takes days - sometimes hours - so on the whole, it is a very good solution.

I have been using NetSuite for two years.

It is cloud based and the performance has been fantastic over the last two years. I think I've seen a half a day of down time.

It is very scalable, as long as you evaluate what might change in the future. You could set it up to allow you to add new divisions, departments, and even subsidiaries/companies very quickly.

Technical support is excellent.

I used to implement Sage Line 500/1000.

The setup was reasonably straightforward. It's all in the planning. If you plan what you want, it's easier to hit the target.

I don't get involved with this sort of thing.

I only implement NetSuite for other companies.

Make sure you get your requirements planned

Don't be afraid to re-evaluate processes

Don't be afraid to revisit things like your chart of accounts

I've seen many companies that just want to copy what they had in their old system into their new one. Every system will allow reporting in different ways. Ensure you set it up to get best, most efficient reporting for the new system.

We have different verticals of business like manufacturing plants, software consulting, and development. We use both aspects of the things in one module of NetSuite, where we manage multiple subsidies. For manufacturing, we use work orders. We will use working process modules, and we automate the entire process of a production plan in that. Then we schedule those and have those things executed for our fulfillment and invoice the end customers.

In software, we manage it via the project plans, where we have the timesheets managed. We automate the process in that whereby we can generate the invoices from the projects themselves. We have automated the milestones and the time and material billing on NetSuite.

The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner.

There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect. 

In the next release, I would like to see more planning functionalities for manufacturing. I think there are already a few planning functionalities coming out, but more is expected from NetSuite.

I have been using NetSuite ERP for six years.

I would say that it is definitely stable. In today's market scenario, stability-wise, if you see from the day they got into the market in 1998, they have been only improvising on the product or the product outputs, the upgrades and everything. It has been a smoother transformation, and they have a logical system where libraries are maintained properly. 

The customer challenges are taken care of, and they can execute those things in a more automated manner. Whenever the version upgrades happen, those are seamless. We do not need to break our heads for those customization challenges and all that stuff.

It is scalable. Right now, we have 15 users, but I think we are going to increase it because we were limiting it. Since we have automated the manufacturing inside NetSuite, we will probably be going up to 30 or 35 users.

Since we are also channel partners, we have the technical resources and the team. We manage that. Since we also have premium support, their availability for support is quite good. At times, certain functionalities have challenges, and they say, "no, this is a change that is going to come later," or something like that. But you will have to face it as not everything can be done overnight.

The initial setup is always very important. It is not as complicated as a few other applications, and it was easier to execute it. The complexity comes when multiple processes and multiple workflows need to be created for the automation to come in. To kickstart it quickly, it is much easier compared to other competitor products in the market.

It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing.

I would recommend only one thing to new users. Go for the standard implementation and do not complicate it in the first phase. Have a clear approach to executing the implementation and make sure your team is well equipped and you are ready to implement the application. It will be quick from there if it is plain vanilla finance to start with and then add manufacturing and other things. You should be able to go live in 60 to 100 working days.

On a scale from one to ten, I would give NetSuite ERP an eight.