NetSuite ERP Reviews

• Ease of use out-of-the-box
• Customizability
• Cloud based
• Real time visibility
• Single system

There are still some bugs in some of the modules. Sometimes the system shows unexpected behavior. I’d love to see quicker fixes and fewer bugs.

I’ve been an implementation consultant for this software for a little more than three years.

There weren't really any stability issues. NetSuite claims and provides 99.9% uptime.

There were no scalability issues. This is the best scalable ERP solution I've seen.

Overall, the technical support is pretty good. In almost all cases, even if they’re unable to resolve the issue, they do give you some kind of workaround so that business can continue.

I am not aware of any previous solution.

The setup depends on the complexity of the business. I’ve seen customers up and live on this system in as little as two weeks. I’ve also seen implementations that go on for six to nine months.

We did not evaluate any other products.

• As with any ERP system, there’s a lot of planning involved.
• The various stakeholders and business process owners should spend some time evaluating this system.
• It’s powerful and flexible, but planning is key!
• Don’t balk at the price. A single suite of applications (like NetSuite) is a far better solution than running multiple systems.

Role-based workflow and user interface & dashboard were the most impressive features.

Especially for a cloud SaaS ERP system environment, from the perspective of the end user, as they may only be interested in the ERP business domain and functionality, the role-based user interface design and dashboard makes the end user feel that the system is addressing exactly the area they are concerned with. This might generate a presales advantage and end-user decision on purchasing the ERP.

Usually, role-based design provides ease of operation, because the screen is designed to be dedicated for the specific job position (role), so the location and operating procedure on the screen is designed to fit the specific role for operating efficiency.

In this sense, role-based design has more potential for improving the UI than other methods.

To exponentially increase revenue of cloud ERP SW, human intervention could be minimized, and there might be certain ways of optimizing the method of selecting & configuring apps by the end user.

It has been well addressed that especially on the area of complex business process like ERP, there still are areas which needs consulting service from experts. The area may mean assessment, system configuration and set up, etc.especially on the initial phase of implementation. 

Additionally, difficulties for end user to select proper modules from cloud ERP were addressed.

Without having some knowledge about the ERP system, it may not be easy to decide and select appropriate module through the descriptions or even with some trial experience, as what is shown may differ from expectation. 

So, I think that those are typical chasm that prohibit exponential growth of cloud ERP market, by the nature of requiring supports from experts, saying constraints of human dependency.

Role based design in NetSuite may mitigate many issues of the above by keeping the nature of end user perspectives.  

The concept of ‘Role based’ may be extended if there is a feature that allows user to adjust the location/sequence of operation on the screen or the operating procedure based on the industry and size (number of user) of the enterprise.

I used it 2-3 months for benchmarking.

There seems to be no problems with initial setup, but not sure if you are trying complex cross-functional process. There could be a concern about the cost of consulting for optimal configuration of process.

There is no doubt that NetSuite has strong potential on technology and scalability.

We use NetSuite ERP to order cash, general layer issues, compliance, financial statement generation, accounts payables, account receivables, and invoicing. We don't use it for inventory or annual fiscal requirements, just general use.

The most valuable feature in NetSuite ERP is the user interface. Next, it's the corporation facility, user experience, and ease of configuration. We are impressed with this solution.

It would be great if they offered localization for Central America. It'll help us create local taxes, local fiscal requirements, and local reporting issues easily. 

I have used NetSuite ERP for about two years.

The stability is great. It's impressive, and the response time is also great.

Scalability is automatic and great. We don't have any complaints regarding the scalability and response time. 

The initial setup was easy. 

I would advise people interested in using NetSuite ERP to follow NetSuite's methodology. Follow it step-by-step, according to NetSuite's recommendation. 

On a scale from one to ten, I would give NetSuite ERP a ten. 

NetSuite ERP is used for a lot of things. It has modules for accounting, distribution, and services. It's a full-fledged ERP solution.

The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools.

NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it.

I have used NetSuite ERP within the past 12 months.

NetSuite ERP is highly scalable for companies that have six, seven, eight, different subsidiaries across different countries. NetSuite is well suited for that use case.

NetSuite ERP is straightforward to implement, however, it can become really complex. You could decide to use it out of the box, but if you really want to make it complex, you have the ability to. Sometimes you need to think about not going overboard with everything.

NetSuite ERP has a cost per module you want to use, and then you have the license per user.

If you compare the four best ERPs, they're all on the same level. They are all doing the same thing, in terms of features.

I would advise others to make sure they understand the cost structure and that it fits their budget.

I rate NetSuite ERP a nine out of ten.

I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing.

The solution is not user-friendly and it is complex to use.

I have been using NetSuite ERP for approximately two years.

In the two years, we have been using the solution it has failed twice and we have experienced many bugs and glitches.

The technical support is okay but they are not quick to respond.

I have previously used Microsoft Dynamics. it has some better features than NetSuite ERP.

The company that did the implementation did not do a good job.

The price of the solution is quite high.

I rate NetSuite ERP a four out of ten.

It is a cloud-based ERP tool with minimal downtime. It can be accessed from anywhere in the world.

It provides support for consolidated reporting from multiple subsidiaries in different countries.

The NetSuite fixed asset module needs to be worked on.

I have been using this solution since October, 2014.

There were no stability issues.

There are no scalability issues since the modules are constantly updated.

The technical support is excellent.

We were previously using QuickBooks. Since it was not scalable for multiple subsidiaries, we switched to NetSuite.

The setup was straightforward. The implementation team will work with the system administrator to configure this tool to your company's needs. Be sure to have a clear idea as to how you would like the system to work.

You should work with the implementation team as they are an excellent resource. Even for post-implementation, I would recommend getting the higher-tier support that will work closely with you and answer any questions that you might have.

This is specialized software, an ERP, for the financial and management functions of an enterprise.

It's very capable in its area. 

The product is very flexible and can adjust to the customer's needs.

They keep improving the product. Every year, they release a new version.

The solution works well for larger organizations.  

There is always a way to improve the tools used for customizing it to the special needs of the customers. They could make it even better.

The pricing is high. For small companies, it is not very competitive.

I've been using the solution for five years. 

We are able to implement the solution for clients as needed. 

The price is quite high if you are a smaller organization. 

We are implementors. Oracle is a provider, and our company offers the service for implementation and customization.

Overall, I would rate the solution eight out of ten. I've been mostly very happy with its capabilities. 

We have different verticals of business like manufacturing plants, software consulting, and development. We use both aspects of the things in one module of NetSuite, where we manage multiple subsidies. For manufacturing, we use work orders. We will use working process modules, and we automate the entire process of a production plan in that. Then we schedule those and have those things executed for our fulfillment and invoice the end customers.

In software, we manage it via the project plans, where we have the timesheets managed. We automate the process in that whereby we can generate the invoices from the projects themselves. We have automated the milestones and the time and material billing on NetSuite.

The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner.

There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect. 

In the next release, I would like to see more planning functionalities for manufacturing. I think there are already a few planning functionalities coming out, but more is expected from NetSuite.

I have been using NetSuite ERP for six years.

I would say that it is definitely stable. In today's market scenario, stability-wise, if you see from the day they got into the market in 1998, they have been only improvising on the product or the product outputs, the upgrades and everything. It has been a smoother transformation, and they have a logical system where libraries are maintained properly. 

The customer challenges are taken care of, and they can execute those things in a more automated manner. Whenever the version upgrades happen, those are seamless. We do not need to break our heads for those customization challenges and all that stuff.

It is scalable. Right now, we have 15 users, but I think we are going to increase it because we were limiting it. Since we have automated the manufacturing inside NetSuite, we will probably be going up to 30 or 35 users.

Since we are also channel partners, we have the technical resources and the team. We manage that. Since we also have premium support, their availability for support is quite good. At times, certain functionalities have challenges, and they say, "no, this is a change that is going to come later," or something like that. But you will have to face it as not everything can be done overnight.

The initial setup is always very important. It is not as complicated as a few other applications, and it was easier to execute it. The complexity comes when multiple processes and multiple workflows need to be created for the automation to come in. To kickstart it quickly, it is much easier compared to other competitor products in the market.

It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing.

I would recommend only one thing to new users. Go for the standard implementation and do not complicate it in the first phase. Have a clear approach to executing the implementation and make sure your team is well equipped and you are ready to implement the application. It will be quick from there if it is plain vanilla finance to start with and then add manufacturing and other things. You should be able to go live in 60 to 100 working days.

On a scale from one to ten, I would give NetSuite ERP an eight.