NetSuite ERP Reviews

We use NetSuite ERP to order cash, general layer issues, compliance, financial statement generation, accounts payables, account receivables, and invoicing. We don't use it for inventory or annual fiscal requirements, just general use.

The most valuable feature in NetSuite ERP is the user interface. Next, it's the corporation facility, user experience, and ease of configuration. We are impressed with this solution.

It would be great if they offered localization for Central America. It'll help us create local taxes, local fiscal requirements, and local reporting issues easily. 

I have used NetSuite ERP for about two years.

The stability is great. It's impressive, and the response time is also great.

Scalability is automatic and great. We don't have any complaints regarding the scalability and response time. 

The initial setup was easy. 

I would advise people interested in using NetSuite ERP to follow NetSuite's methodology. Follow it step-by-step, according to NetSuite's recommendation. 

On a scale from one to ten, I would give NetSuite ERP a ten. 

It’s a complete ERP Solution.

I really like the CRM module of NetSuite that gives a 360-degree customer view. Its CRM module is very much customized out-of-the-box as per most of the companies.

I would like to see improvement around the Revenue Recognition module.

Right now, several templates are there, but they are either too complicated, or they are difficult to configure, from a company finance perspective.

In addition, I would like to see improvements in the inventory module and in the manufacturing domain.

I have used this product for seven years.

Stability is sometimes a concern in NetSuite. To my thinking, if NetSuite is not configured correctly during implementation, and if there is too much customization (in terms of scripting) in a NetSuite account, then stability becomes a concern.

The architecture around NetSuite needs to be designed very carefully, considering all of the factors.

Scalability is never a major issue with NetSuite, if all the factors are considered during the implementation phase.

The technical support rating can be defined as per the support taken. This can be Silver, Gold, or Platinum. If you select Silver, then you cannot really expect much support.

I have experience working with SAP. When compared with NetSuite, the latter is bit easier to configure for the features which are not present out-of-the-box.

The initial setup was more or less straightforward for NetSuite. It needs to be handled properly considering the clients' requirements.

Pricing in NetSuite is cheaper, if compared with SAP. But when it comes to license costs, you really need to discuss and itemize a description around teams, departments, and who will be using this system. You then need to plan accordingly.

We deployed SAP in the past.

Focus needs to be given to the tiny details of company business rules beforehand. You then need to evaluate if those tiny business rules can really be implemented in NetSuite without much customization out-of-the-box.

• Ease of use out-of-the-box
• Customizability
• Cloud based
• Real time visibility
• Single system

There are still some bugs in some of the modules. Sometimes the system shows unexpected behavior. I’d love to see quicker fixes and fewer bugs.

I’ve been an implementation consultant for this software for a little more than three years.

There weren't really any stability issues. NetSuite claims and provides 99.9% uptime.

There were no scalability issues. This is the best scalable ERP solution I've seen.

Overall, the technical support is pretty good. In almost all cases, even if they’re unable to resolve the issue, they do give you some kind of workaround so that business can continue.

I am not aware of any previous solution.

The setup depends on the complexity of the business. I’ve seen customers up and live on this system in as little as two weeks. I’ve also seen implementations that go on for six to nine months.

We did not evaluate any other products.

• As with any ERP system, there’s a lot of planning involved.
• The various stakeholders and business process owners should spend some time evaluating this system.
• It’s powerful and flexible, but planning is key!
• Don’t balk at the price. A single suite of applications (like NetSuite) is a far better solution than running multiple systems.

NetSuite ERP is used for a lot of things. It has modules for accounting, distribution, and services. It's a full-fledged ERP solution.

The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools.

NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it.

I have used NetSuite ERP within the past 12 months.

NetSuite ERP is highly scalable for companies that have six, seven, eight, different subsidiaries across different countries. NetSuite is well suited for that use case.

NetSuite ERP is straightforward to implement, however, it can become really complex. You could decide to use it out of the box, but if you really want to make it complex, you have the ability to. Sometimes you need to think about not going overboard with everything.

NetSuite ERP has a cost per module you want to use, and then you have the license per user.

If you compare the four best ERPs, they're all on the same level. They are all doing the same thing, in terms of features.

I would advise others to make sure they understand the cost structure and that it fits their budget.

I rate NetSuite ERP a nine out of ten.

Role-based workflow and user interface & dashboard were the most impressive features.

Especially for a cloud SaaS ERP system environment, from the perspective of the end user, as they may only be interested in the ERP business domain and functionality, the role-based user interface design and dashboard makes the end user feel that the system is addressing exactly the area they are concerned with. This might generate a presales advantage and end-user decision on purchasing the ERP.

Usually, role-based design provides ease of operation, because the screen is designed to be dedicated for the specific job position (role), so the location and operating procedure on the screen is designed to fit the specific role for operating efficiency.

In this sense, role-based design has more potential for improving the UI than other methods.

To exponentially increase revenue of cloud ERP SW, human intervention could be minimized, and there might be certain ways of optimizing the method of selecting & configuring apps by the end user.

It has been well addressed that especially on the area of complex business process like ERP, there still are areas which needs consulting service from experts. The area may mean assessment, system configuration and set up, etc.especially on the initial phase of implementation. 

Additionally, difficulties for end user to select proper modules from cloud ERP were addressed.

Without having some knowledge about the ERP system, it may not be easy to decide and select appropriate module through the descriptions or even with some trial experience, as what is shown may differ from expectation. 

So, I think that those are typical chasm that prohibit exponential growth of cloud ERP market, by the nature of requiring supports from experts, saying constraints of human dependency.

Role based design in NetSuite may mitigate many issues of the above by keeping the nature of end user perspectives.  

The concept of ‘Role based’ may be extended if there is a feature that allows user to adjust the location/sequence of operation on the screen or the operating procedure based on the industry and size (number of user) of the enterprise.

I used it 2-3 months for benchmarking.

There seems to be no problems with initial setup, but not sure if you are trying complex cross-functional process. There could be a concern about the cost of consulting for optimal configuration of process.

There is no doubt that NetSuite has strong potential on technology and scalability.

I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing.

The solution is not user-friendly and it is complex to use.

I have been using NetSuite ERP for approximately two years.

In the two years, we have been using the solution it has failed twice and we have experienced many bugs and glitches.

The technical support is okay but they are not quick to respond.

I have previously used Microsoft Dynamics. it has some better features than NetSuite ERP.

The company that did the implementation did not do a good job.

The price of the solution is quite high.

I rate NetSuite ERP a four out of ten.

We use NetSuite ERP as a production and application support solution.

NetSuite ERP is good for a trading company that involves buying and selling.

The solution is not good in a production company.

I have been using NetSuite ERP for approximately one year.

The solution could be more stable.

We have approximately 70 people using this solution in my organization.

I was satisfied with the support.

The installation is easy.

We have a team of five which includes technicians and a manager that do the implementation and maintenance of the solution.

There is an annual license required to use this solution.

I would recommend this solution for a trading company.

I rate NetSuite ERP a six out of ten.

It is a cloud-based ERP tool with minimal downtime. It can be accessed from anywhere in the world.

It provides support for consolidated reporting from multiple subsidiaries in different countries.

The NetSuite fixed asset module needs to be worked on.

I have been using this solution since October, 2014.

There were no stability issues.

There are no scalability issues since the modules are constantly updated.

The technical support is excellent.

We were previously using QuickBooks. Since it was not scalable for multiple subsidiaries, we switched to NetSuite.

The setup was straightforward. The implementation team will work with the system administrator to configure this tool to your company's needs. Be sure to have a clear idea as to how you would like the system to work.

You should work with the implementation team as they are an excellent resource. Even for post-implementation, I would recommend getting the higher-tier support that will work closely with you and answer any questions that you might have.