NetSuite ERP Reviews

I became a real fan of NetSuite due to the fact that it's very easy to use and it's very easy to configure from the implementer side. When you're looking for an ERP solution, often it can be very difficult to configure and difficult to use, however, this is very easy. I'm pretty impressed. It sounds like a short or a small solution, and yet it's not.

The whole experience it's very easy. It's very intuitive. It's integrated into everything well so you can navigate and use it in a very simple way. The whole experience for the ERP is very fine. This ERP has no interface. It's completely integrated so you don't have to run any process from accounting to get all the numbers. Everything is detected online instantly.

The initial setup is straightforward. 

Most of the features that my customers deal with I get access to. I can't recall coming across any missing features. We haven't come across areas that are hard to understand or configure. It's all pretty straightforward. 

If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers.

The stability of the solution is very good. There are no bugs or glitches that we've dealt with. it doesn't crash or freeze.

The solution is very scalable. It's not an issue to expand it.

The technical support is very good. We've been very happy with the level of support we get. They are helpful and responsive. 

The initial setup is not overly complex or difficult. It's simple and straightforward. 

You have to be aware of the experience of the implementer before the initial setup even if it seems like it's easy to implement. There are some skills and there are very, very many new resellers that they are naming themselves implementers. My only advice is to be aware of the experience of the previous implementation on the NetSuite platform and be aware if these implementers also sell other solutions. I deal with some implementers that sell SAP as well and they sell Microsoft as well and these kinds of platforms need their own people due to the fact that it's not fixed. 

I'd rate the solution at a ten out of ten.

• Ease of use out-of-the-box
• Customizability
• Cloud based
• Real time visibility
• Single system

There are still some bugs in some of the modules. Sometimes the system shows unexpected behavior. I’d love to see quicker fixes and fewer bugs.

I’ve been an implementation consultant for this software for a little more than three years.

There weren't really any stability issues. NetSuite claims and provides 99.9% uptime.

There were no scalability issues. This is the best scalable ERP solution I've seen.

Overall, the technical support is pretty good. In almost all cases, even if they’re unable to resolve the issue, they do give you some kind of workaround so that business can continue.

I am not aware of any previous solution.

The setup depends on the complexity of the business. I’ve seen customers up and live on this system in as little as two weeks. I’ve also seen implementations that go on for six to nine months.

We did not evaluate any other products.

• As with any ERP system, there’s a lot of planning involved.
• The various stakeholders and business process owners should spend some time evaluating this system.
• It’s powerful and flexible, but planning is key!
• Don’t balk at the price. A single suite of applications (like NetSuite) is a far better solution than running multiple systems.

Role-based workflow and user interface & dashboard were the most impressive features.

Especially for a cloud SaaS ERP system environment, from the perspective of the end user, as they may only be interested in the ERP business domain and functionality, the role-based user interface design and dashboard makes the end user feel that the system is addressing exactly the area they are concerned with. This might generate a presales advantage and end-user decision on purchasing the ERP.

Usually, role-based design provides ease of operation, because the screen is designed to be dedicated for the specific job position (role), so the location and operating procedure on the screen is designed to fit the specific role for operating efficiency.

In this sense, role-based design has more potential for improving the UI than other methods.

To exponentially increase revenue of cloud ERP SW, human intervention could be minimized, and there might be certain ways of optimizing the method of selecting & configuring apps by the end user.

It has been well addressed that especially on the area of complex business process like ERP, there still are areas which needs consulting service from experts. The area may mean assessment, system configuration and set up, etc.especially on the initial phase of implementation. 

Additionally, difficulties for end user to select proper modules from cloud ERP were addressed.

Without having some knowledge about the ERP system, it may not be easy to decide and select appropriate module through the descriptions or even with some trial experience, as what is shown may differ from expectation. 

So, I think that those are typical chasm that prohibit exponential growth of cloud ERP market, by the nature of requiring supports from experts, saying constraints of human dependency.

Role based design in NetSuite may mitigate many issues of the above by keeping the nature of end user perspectives.  

The concept of ‘Role based’ may be extended if there is a feature that allows user to adjust the location/sequence of operation on the screen or the operating procedure based on the industry and size (number of user) of the enterprise.

I used it 2-3 months for benchmarking.

There seems to be no problems with initial setup, but not sure if you are trying complex cross-functional process. There could be a concern about the cost of consulting for optimal configuration of process.

There is no doubt that NetSuite has strong potential on technology and scalability.

We use NetSuite ERP to order cash, general layer issues, compliance, financial statement generation, accounts payables, account receivables, and invoicing. We don't use it for inventory or annual fiscal requirements, just general use.

The most valuable feature in NetSuite ERP is the user interface. Next, it's the corporation facility, user experience, and ease of configuration. We are impressed with this solution.

It would be great if they offered localization for Central America. It'll help us create local taxes, local fiscal requirements, and local reporting issues easily. 

I have used NetSuite ERP for about two years.

The stability is great. It's impressive, and the response time is also great.

Scalability is automatic and great. We don't have any complaints regarding the scalability and response time. 

The initial setup was easy. 

I would advise people interested in using NetSuite ERP to follow NetSuite's methodology. Follow it step-by-step, according to NetSuite's recommendation. 

On a scale from one to ten, I would give NetSuite ERP a ten. 

NetSuite ERP is used for a lot of things. It has modules for accounting, distribution, and services. It's a full-fledged ERP solution.

The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools.

NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it.

I have used NetSuite ERP within the past 12 months.

NetSuite ERP is highly scalable for companies that have six, seven, eight, different subsidiaries across different countries. NetSuite is well suited for that use case.

NetSuite ERP is straightforward to implement, however, it can become really complex. You could decide to use it out of the box, but if you really want to make it complex, you have the ability to. Sometimes you need to think about not going overboard with everything.

NetSuite ERP has a cost per module you want to use, and then you have the license per user.

If you compare the four best ERPs, they're all on the same level. They are all doing the same thing, in terms of features.

I would advise others to make sure they understand the cost structure and that it fits their budget.

I rate NetSuite ERP a nine out of ten.

We use NetSuite ERP as a production and application support solution.

NetSuite ERP is good for a trading company that involves buying and selling.

The solution is not good in a production company.

I have been using NetSuite ERP for approximately one year.

The solution could be more stable.

We have approximately 70 people using this solution in my organization.

I was satisfied with the support.

The installation is easy.

We have a team of five which includes technicians and a manager that do the implementation and maintenance of the solution.

There is an annual license required to use this solution.

I would recommend this solution for a trading company.

I rate NetSuite ERP a six out of ten.

It is a cloud-based ERP tool with minimal downtime. It can be accessed from anywhere in the world.

It provides support for consolidated reporting from multiple subsidiaries in different countries.

The NetSuite fixed asset module needs to be worked on.

I have been using this solution since October, 2014.

There were no stability issues.

There are no scalability issues since the modules are constantly updated.

The technical support is excellent.

We were previously using QuickBooks. Since it was not scalable for multiple subsidiaries, we switched to NetSuite.

The setup was straightforward. The implementation team will work with the system administrator to configure this tool to your company's needs. Be sure to have a clear idea as to how you would like the system to work.

You should work with the implementation team as they are an excellent resource. Even for post-implementation, I would recommend getting the higher-tier support that will work closely with you and answer any questions that you might have.

This is specialized software, an ERP, for the financial and management functions of an enterprise.

It's very capable in its area. 

The product is very flexible and can adjust to the customer's needs.

They keep improving the product. Every year, they release a new version.

The solution works well for larger organizations.  

There is always a way to improve the tools used for customizing it to the special needs of the customers. They could make it even better.

The pricing is high. For small companies, it is not very competitive.

I've been using the solution for five years. 

We are able to implement the solution for clients as needed. 

The price is quite high if you are a smaller organization. 

We are implementors. Oracle is a provider, and our company offers the service for implementation and customization.

Overall, I would rate the solution eight out of ten. I've been mostly very happy with its capabilities.