Omada Identity Reviews

Name: Omada Identity
Brand: Omada
Rating: 4.1 (48 reviews)

Vendor: Omada

4.1 out of 5

48 reviews
91% willing to recommend

1,060 followers

What is Omada Identity?

Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.

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Omada Identity is the #3 ranked solution in top User Provisioning Software, #3 ranked solution in top Customer Identity and Access Management (CIAM) solutions, #4 ranked solution in top Identity Management (IM) solutions, and #6 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give Omada Identity an average rating of 8.2 out of 10. Based on the analysis of the 48 most recent Omada Identity reviews, the overall sentiment is positive, with a sentiment score of 6.8. Omada Identity is most commonly compared to Microsoft Entra ID: Omada Identity vs Microsoft Entra ID. Omada Identity is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.

Helped 817,457 peers since 2012

Featured reviews

Pernilla Hulth

IAM Project Manager (Independent) at a retailer with 10,001+ employees

The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.

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Peter Schouten

Systems Adminstrator at Avans Hogeschool

The support response time and the freedom from strange bugs and strange things happening in the software are valuable. We have people from Omada, Denmark supporting us in doing the implementation and building the system. We have a straight one-on-one contact with the people from Omada. They are very fast in responding when we have questions. This is a great advantage. It is a very robust product. If anything goes wrong, our contact from Omada can pinpoint what we did, which is very understandable. We have rarely encountered anything going wrong. It is a very valuable feature for an organization like ours because we have an immense amount of user accounts, and it is impossible to manage them by hand.

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Dietmar Wettach

Identity and Access Product Owner at Flughafen Zürich AG

The most relevant feature is Omada's reporting engine. Omada never 'forgets' and archives every process. All steps an admin, user, or manager has executed, are recorded in Omada. The own quality of our data is the key of "streamless working": If the systems provide a good documentation and explanation of rescources, the users are able to run the standard OMADA Processes in a fast and eay matter. OMADA itself won't change, adaotp nor correct any data and runs with the data provided with. Omada provides regular updates about the roadmap. They allow key users to influence development and bring their topics in. Omada has a strong user community. The more a topic is discussed on the forum, the more likely the issue will be addressed on the Omada roadmap. The product team is open to answering questions. The solution has strong documentation on how processes should run. There are clear instructions about which data should be used, and how the system runs.

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Omada Identity mindshare

Product category:

As of December 2024, the mindshare of Omada Identity in the Identity Management (IM) category stands at 3.9%, down from 4.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Identity Management (IM)

Key learnings from peers

Last updated Dec 3, 2024

Valuable Features

Omada Identity excels in automatic provisioning, reconciliation, and governance. Its user-friendly interface supports role-based access, lifecycle management, and extensive connectors like SAP and Azure. Omada provides seamless Microsoft integration and strong identity lifecycle support. The customizable and feature-rich platform enhances security with capabilities like segregation of duties and multi-factor authentication. Offering a clear roadmap for future updates, Omada's powerful engine ensures efficient identity handling, automation, and robust reporting, making it an invaluable asset for organizations.

"Technically, the product does everything one would expect from an identity and access management platform. The product offers robust handling of Active Directory resources."
"The most appealing aspect of Omada Identity is its self-service upgrade system."
"Support-wise, working with Omada has been good. We have very good direct interactions and fast responses."

Room for Improvement

Omada Identity users highlight the need for improved user interface, particularly for mobile adaptability. Performance issues arise during the recertification process, impacting speed. There’s a call for extended integration capabilities, easier customization, and enhanced features like real-time processing and simplified error handling. Limited out-of-the-box connectors, complexity in software setup, and insufficient training are common concerns. Additionally, users seek better communication regarding updates and improvements in documentation.

"The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience."
"The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience. From a technical perspective, it is a very good product, but from an end-user experience perspective, it significantly lacks."
"Omada Identity's user interface needs improvement, especially for new users."

ROI

Omada Identity's costs are generally comparable to other systems, with lower maintenance expenses. Users experience reduced help desk tickets and streamlined processes, saving time and licensing costs. The SaaS offering requires minimal IT involvement, enhancing efficiency during implementations. ROI is evident in enhanced cloud transitions, regulatory compliance, and security control, although some face challenges with cost savings and ROI quantification. Automated functions lower effort and improve access efficiency, providing time and cost benefits.

Pricing

Enterprise evaluations of Omada Identity reveal mixed pricing experiences. While considered competitive, especially in cloud offerings, prices can be perceived as high, particularly for smaller businesses and cloud solutions. Licensing is typically per managed user annually, with additional support costs. On-premise solutions seem more cost-effective. Negotiations on pricing are common, providing opportunities for discounts. Overall, Omada Identity is deemed reasonably competitive in value compared to other solutions, though some express concerns over its expense in cloud adoption.

"They are positioned at a good price point. They are lower than some of their competitors."
"Omada Identity is competitively priced and delivers good value for our money."
"It is not cheap. None of these solutions are cheap, but we have good pricing at least for now from a licensing perspective."

Popular Use Cases

Organizations primarily use Omada Identity for managing lifecycle processes of identities, including onboarding, offboarding, and role management. They integrate with systems like SAP and Active Directory for identity governance and compliance, utilizing access control, authorization, and provisioning capabilities. Companies focus on identity access and governance to enhance workflow automation and security compliance, ensuring efficient identity management for internal and external users across various business applications.

Service and Support

Customers found Omada Identity's technical support responsive but sometimes slow with complex issues. They appreciated quick response times for urgent matters and knowledgeable staff. Technical support showed improvement over time, though support documentation and community resources were limited. Direct interactions often depended on customer success managers or partnered consultants. Some noted differences in response and issue resolution speed. Ratings varied, often highlighting both strengths and areas for improvement in technical support and service delivery.

Deployment

Users found Omada Identity's initial setup varying in complexity. Some described it as straightforward, especially with provided connectors and standard configurations. Others encountered challenges due to organizational requirements, external system integrations, or the need for customization. Deployments could range from weeks to years, influenced by each user's specific environment and preparations. Successful setups often relied on thorough planning and team involvement, with cloud-based implementations generally perceived as quicker and more manageable than on-premises.

Scalability

Omada Identity demonstrates effective scalability, managing extensive user bases and diverse applications. It's used in various environments from small setups to large enterprises. Integration capabilities with multiple systems, including cloud and on-premise, support scalability demands. Users report enhancements in scalability features over newer versions. Although some face initial deployment challenges, Omada maintains adaptability for expanding needs. Companies, employing connectors and tailored integrations, find scalability to be at industry standard levels, often rating it highly.

Stability

Omada Identity is widely regarded as stable, with most reporting minimal issues. While some note slow performance during re-certifications or integration complexities, it often maintains consistent operation. Bugs are rare and usually associated with new versions or external integrations. Resource sharing can slow it down, but it's reliable and transparent, often rated between eight to ten for stability. Many consider it a significant improvement over previous solutions with minimal downtime and maintenance needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Omada Identity Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

Government

University

Insurance Company

Educational Organization

Healthcare Company

Retailer

Energy/Utilities Company

Comms Service Provider

Construction Company

Non Profit

Media Company

Real Estate/Law Firm

Legal Firm

Hospitality Company

Transportation Company

Outsourcing Company

Logistics Company

Wholesaler/Distributor

Consumer Goods Company

Performing Arts

Recreational Facilities/Services Company

Pharma/Biotech Company

Aerospace/Defense Firm

Engineering Company

Compare Omada Identity with alternative products

Learn more about Omada Identity

Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.

What are the critical features of Omada Identity?

Identity Lifecycle Management: Automates the process of creating, updating, and deactivating user identities throughout their lifecycle.
Access Governance: Ensures that users have appropriate access rights, enabling continuous monitoring and recertification of access.
Compliance Reporting: Provides comprehensive reporting capabilities to demonstrate compliance with regulatory requirements.
Role-Based Access Control (RBAC): Simplifies the assignment and management of access rights based on user roles within the organization.
Self-Service Access Requests: Empowers users to request access to resources through a user-friendly portal, reducing administrative burden.
Integration Capabilities: Seamlessly integrates with various systems, applications, and data sources for unified identity and access management.

What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?

Improved Security: By ensuring that only authorized users have access to sensitive information, Omada Identity enhances overall security posture.
Regulatory Compliance: Helps organizations meet compliance requirements by providing detailed audit trails and reporting features.
Operational Efficiency: Automates routine identity management tasks, reducing manual effort and freeing up IT resources for strategic initiatives.
User Productivity: Streamlines access management processes, enabling users to quickly obtain the resources they need to perform their jobs.
Reduced Risk: Minimizes the risk of data breaches and insider threats by enforcing strict access controls and continuous monitoring.

Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.

Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.

In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.

Omada Identity was previously known as Omada Identity Suite, Omada Identity Cloud.