Palo Alto Networks Cortex XSOAR Reviews

We use the solution for incident orchestration.

The solution helps us with incident analysis.

The solution has the best processing and incident analysis features.

The solution's price could be better. Also, they should provide integration with machine learning and artificial intelligence platforms.

We have been using the solution for seven months.

I rate the solution's stability an eight out of ten.

I rate the solution's scalability a ten out of ten.

The solution's technical support team is good.

Positive

The solution's initial setup process is easy. We implement it on the cloud and premises.

The solution generates a good return on investment.

The solution's pricing needs improvement.

I recommend the solution to others and rate it a ten out of ten.

I am satisfied with the product overall.

The solution’s price and technical support could be improved.

I would recommend Palo Alto Networks Cortex XSOAR for bigger businesses.

It is the kind of product I would recommend for clients who know what they want to achieve. They can put the potential tools to the test or POCs and verify the checkpoints of their needs before using the product. Palo Alto Networks Cortex XSOAR is not an out-of-the-box kind of product.

Overall, I rate the solution a seven out of ten.

I'm currently evaluating XSOAR to see what the solution can do. I'm playing around with the various features. 

The drag-and-drop interface enables analysts with no programming knowledge to create playbooks easily. 

XSOAR could have more integration options. 

I have used XSOAR for two months.

XSOAR is stable. 

Setting up XSOAR is straightforward and takes about 30 minutes. It doesn't require any special technology to implement it in any architecture.  You create a virtual machine, move the file to it, launch the installer, and let it run. It doesn't require any complex tasks. 

I rate Palo Alto Networks Cortex XSOAR nine out of 10. 

Our clients use it in our managed service platform, in our cloud. We also provide solutions to our clients on Service Cloud and XDR.

The advanced security capabilities and the automation available with the solution are the most valuable solution. Moreover, the scalability and ease of management are additional benefits.

There is room for improvement in terms of the pricing model. 

We've been selling and working with it for eight years.

It is a stable solution. I would rate stability a ten out of ten. 

It is a scalable solution. I would rate scalability a ten out of ten. Our clients are enterprise businesses. 

The customer support is good. 

Positive

Since we handled the installation ourselves in our environment, it's really easy for us to install.

It may not be the easiest installation, especially when configuring agents with specific functionalities. But the initial setup is relatively easy. Maintenance is ongoing. It's always required to ensure the system runs smoothly.

The deployment process really depends on the client. It varies based on the complexity of the deployment. Each time is different. It could take anywhere from a few days to a week.

We probably have around six people involved in the process. When it comes to setup, it's all about proper planning and understanding the client's specific needs and requirements for the service.

I would rate pricing a seven out of ten, where one is a low price, and ten is a high price. We use the annual subscription. There are no additional costs.

I would advise them to explore the extensive features it offers in terms of organization and remediation. It's important to consider its seamless integration with other platforms and the wide range of services and products provided by the company.

Overall, I would rate the solution a nine out of ten because the product offers a comprehensive network and cloud solution. We can provide clients with a complete end-to-end solution through a single vendor.

My primary use for Palo Alto Networks Cortex XSOAR is to protect the workstation for the end-users.

The most valuable features of Palo Alto Networks Cortex XSOAR are the remote controller from the workstation that can execute commands and isolate the systems outside of the network. Only the system with an internet connection can execute the task because the main console is in the cloud.

Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated.

I have been using Palo Alto Networks Cortex XSOAR for two years.

We have approximately 1,000 users using Palo Alto Networks Cortex XSOAR in our organization. The solution is scalable.

We only require one or two staff to deploy the agent of Palo Alto Networks Cortex XSOAR because it is very simple. One for the server and the other for the workstation.

The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution.

I rate Palo Alto Networks Cortex XSOAR a ten out of ten.

The solution is used for security. 

Palo Alto is easy to use. 

The dashboard could be better. 

I have used Palo Alto Network Cortex for six months. 

There are issues with stability as it was giving false positives and has bugs. I rate the stability a seven out of ten. 

It is a scalable solution. There are two hundred users using the solution at present. I rate the scalability an eight out of ten. 

The solution was deployed by analysts. 

I rate the overall solution an eight out of ten. 

It is a help desk ticketing tool. It's a sought platform, however, it is just a help desk ticketing tool.

It was useful as a ticketing tool. However, it's been discontinued. 

It doesn't have any integrations. It lacks multiple integrations. 

It is been decommissioned by Palo Alto. There's no more trying to support it. There will be no more additional items added.

The initial setup was complex.

I've been using the solution for a year or more. 

The stability is not there. 

I'm not sure how scalable the solution is.

I can't speak to technical support's capabilities. I don't have much experience with them. 

The setup has a bit of complexity. I'd rate the complexity five out of five. 

I'm not sure how long the deployment took.

We were a reseller. 

I'm not sure which version of the solution we're using. It might be behind a version or two. Demisto has been purchased by Palo Alto. There's a difference in versions between the organizations. The latest version is not defined by the organization.

Potential users should not purchase this product. They decommissioned the product, and it is now at end of life. 

I'd rate the solution three out of ten. It was sold to another company and decommissioned. 

We use the solution to create playbooks for all the operational programs.

The solution's integration with non-security solutions will be helpful.

We have been using the solution for almost two years now.

The solution is stable. I rate its stability an eight.

I rate the solution's scalability as an eight. It is complex to scale.

The solution's technical support team takes longer to reply to the queries.

Neutral

The solution's initial setup process is straightforward.

The solution's cost is reasonable. I rate its pricing as a five.

I rate the solution an eight.