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reviewer1075413 - PeerSpot reviewer
Senior Network Analyst at a non-profit with 1,001-5,000 employees
Real User
Debugging and troubleshooting through package capture are very easy from CLI
Pros and Cons
  • "It's very important that Palo Alto NG Firewalls embed machine learning into the core of the firewall to provide inline, real-time attack prevention. That increases our security posture... The firewall is able to capture it and flag it and it is easy to mitigate as soon as we see something like that happening, to secure the environment more, in real time."
  • "In the last three years at least, they have been lagging behind their competitors. The main issue is the support that we can get... You have to wait for them to get back to you and sometimes it's random. And the biggest problem I have is that you have to wait hours on the line when you're calling them to get a hold of the next available engineer."

What is our primary use case?

We used the solution as an edge or internet firewall where we were running IPS/IDS and doing filtering on it, apart from the other security features. We are still using it for our users' VPN activity and to manage site-to-site VPN tunnels with other clouds, like AWS and Azure, so that there is connectivity back and forth between those cloud providers and our on-prem data center.

What is most valuable?

The features I like are the debugging and troubleshooting through package capture. It's easy to capture from the CLI and it's also easy to get logs from the CLI.

It's very important that Palo Alto NG Firewalls embed machine learning into the core of the firewall to provide inline, real-time attack prevention. That increases our security posture. It gives us real-time anti-cyber activity and enables us to look at it. The firewall is able to capture it and flag it and it is easy to mitigate as soon as we see something like that happening, to secure the environment more, in real time.

These firewalls have the zero-delay signatures feature, which is really important because you don't want to be lagging behind with any kind of security updates. It doesn't affect our security a lot, but without it, we could be compromised a little bit. If updates are delayed by a couple of hours, there's an opportunity for the bad actors to execute something in that time frame. It gives us a little bit more security, but it's not like it's a high-severity situation.

Overall, they're doing great with the features. They're improving them day by day and year by year, which is really good. They're making new products that are compact inside, which is also really good. Instead of a full rack, they have tiny devices that have the same or even better performance compared to the bigger ones. They are doing well in improving the units, features, and security.

For how long have I used the solution?

I've been using Palo Alto Networks NG Firewalls for eight years.

What do I think about the stability of the solution?

They're very reliable and stable. Compared to some of the competitors, they're more reliable.

Buyer's Guide
Palo Alto Networks NG Firewalls
January 2025
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability is also good. They provide good options for scaling. The only thing that I would think about is that, in the newer firewalls, they have increased the performance but decreased the number of concurrent VPN connections or users. The new, compact devices have better performance, but they have reduced the number of users that can connect. Maybe that's a marketing strategy to sell higher-end models.

In my organization, everybody is using the Palo Alto firewalls because they're connected to the VPN, but the management and operations aspects are limited to the folks in IT.

How are customer service and support?

These firewalls used to bring a lot of value to us, but in my practical experience, in the last three years at least, they have been lagging behind their competitors. The main issue is the support that we can get.

For example, in the past, if something happened, we could just give them a call and open a ticket, and we would have technical support right away to help us. Whether it was a severity-one, critical incident, where we had no connectivity, or just a minor or medium-severity issue, we used to get support right away. But in the last three years, it has been really hard to get hold of an engineer. I have reached out a couple of times to give them a heads-up, "This is a ticket I opened three days ago. I'm trying to get a hold of anybody."

It's okay that they force us to open a ticket on the portal, but after opening a ticket, it's really hard to get support when you need it. You have to wait for them to get back to you and sometimes it's random. And the biggest problem I have is that you have to wait hours on the line when you're calling them to get a hold of the next available engineer.

They should make it easier to get in touch with their TAC. This is what they have called transforming the customer experience, but I believe it's getting worse. That's the only thing they have to improve. When you do get someone, the support from their end stands out, it's a nine out of 10. But getting a hold of an engineer is a two out of 10.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very straightforward. You need to connect through the portal manager and to the IP that you want to access remotely. And pushing the configuration from other devices is very easy. They provide tools so that you can get the configuration from competitors' devices and convert that into the Palo Alto version. It's very easy to configure initially and to manage as well.

On the maintenance side, it's really good. We don't have to put a lot of effort into that.

What other advice do I have?

The security and performance of the PA-400 series of Palo Alto NGFWs, versus its price, is really good. It's very inexpensive and has good performance compared to the previous higher-end 3000 models.

Palo Alto provides Panorama where you can manage a bunch of firewalls from a single pane of glass or just one device. It allows you to manage all of the firewalls in one, integrated location. You don't have to make a chain of 50 different firewalls. It will push what you need to be changed to all the other firewalls. We used to use it, but we got rid of it because we replaced all our Palo Altos with competitors' firewalls and we don't use Palo Alto anymore, other than for VPN. We have six firewalls in our organization right now, although we used to have 35 to 40. Because we no longer have a lot of firewalls, we got rid of Panorama. We don't want to pay for it to just manage six firewalls where we are not making any changes frequently. If we had 35 or 40 still, I would definitely recommend having Panorama.

Panorama is for managing the rules. It saves time on configuration, but it doesn't affect your security posture. Whether you're managing each firewall or using Panorama, it's exactly the same thing. But it helps you to execute changes in a very short period of time. It's a way of pushing the config to all your devices.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Srinivasa Rao R - PeerSpot reviewer
Software Engineer at a manufacturing company with 10,001+ employees
Real User
An excellent firewall solution with outstanding features, and multi-level perimeter security functionality
Pros and Cons
  • "We like the fact that this product can provide multiple layers of protection depending on our clients requirements, and can be configured to whatever level of protection and the specific protocols that they want."
  • "We would like to see the external dynamic list for this solution improved. The current version does not automatically block malicious IP addresses, which would be very useful."

What is our primary use case?

We use this solution for perimeter security and security profile purposes.  This covers anti-virus and anti-spyware, as well as cyber security vulnerabilities through URL and file blocking.

What is most valuable?

We like the fact that this product can provide multiple layers of protection depending on our clients requirements, and can be configured to whatever level of protection and the specific protocols that they want.

We also like the fact that this solution has a wide range of features covering all types of system security, not focusing on just one area. Everything is geared into a single module, which means we no longer need several different devices.

As well as the single module functionality, this solution allows us to easily see the active sessions and how many users we have connected. Complete information, on one screen.

What needs improvement?

We would like to see the external dynamic list for this solution improved. The current version does not automatically block malicious IP addresses, which would be very useful.

For how long have I used the solution?

We have been using this solution for the last seven years.

What do I think about the stability of the solution?

We have experienced 100% stability with this solution.

What do I think about the scalability of the solution?

The scalability of this solution depends on the management CPU that is being utilized. To manage high level traffic, it requires high-specification hardware to be used, or performance can be affected.

How are customer service and support?

This vendor not only provides a lot of very clear documentation, but also has a community center to allow for self-diagnosis and fixes.

However, if this does not resolve the issue, the technical support team are very responsive and quick to fix any problems we take to them.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of this solution is straightforward, particularly when migrating from a different product and using their centralized management tool. This provides a configuration file that completes the majority of the setup automatically. All traffic is then automatically diverted through this firewall

The firewall is then registered in the providers portal, which allows for updates to be applied when they are released without the need for manual intervention.

What about the implementation team?

We implemented this using one member of our in-house team, and the deployment took three days to complete.

However, there was some pre-implementation work to be done registering firewall serial numbers, connecting console cables etc, but this is all straightforward.

What's my experience with pricing, setup cost, and licensing?

This solution is quite expensive because along with the license there is premium partner support that has to be purchased as a default addition. 

There is also a specific Threat Prevention License that has to be requested and purchased separately. However, licenses can be purchased for specific periods as opposed to just an annual offering.

Which other solutions did I evaluate?

We actually tested multiple solutions, and choose this one because it gave us the most benefits in one product.

What other advice do I have?

We would advise organizations who are migrating from a different provider to inquire about the centralized management console, and to understand the full costs involved up front.

Also, despite the fact that this solution provides a lot of features, there will still be areas that aren't covered as this only works on perimeter level security.

I would rate this solution a 10 out of 10.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Palo Alto Networks NG Firewalls
January 2025
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer2167248 - PeerSpot reviewer
Network Architect at a computer software company with 1,001-5,000 employees
Real User
Embedded machine learning within our firewall core has enhanced our business performance by enabling us to process higher volumes of data more efficiently
Pros and Cons
  • "The most valuable features are Wildfire, URL filtering, and IPS."
  • "Palo Alto's support could be improved."

What is our primary use case?

We use Palo Alto Networks NG Firewalls in our offices and data centers.

How has it helped my organization?

Embedded machine learning within our firewall core has enhanced our business performance by enabling us to process higher volumes of data more efficiently. Single-pass parallel processing and machine learning provide real-time insights, allowing us to maintain a strong security posture.

There is no trade-off for the single-pass architecture. The firewall meets the standards and expectations.

What is most valuable?

The most valuable features are Wildfire, URL filtering, and IPS.

What needs improvement?

Palo Alto's support could be improved. Compared to Cisco's community portal, its support resources appear lacking.

For how long have I used the solution?

I have been using Palo Alto Networks NG Firewalls for over three years.

What do I think about the stability of the solution?

Palo Alto Networks NG Firewalls are stable.

What do I think about the scalability of the solution?

Palo Alto Networks NG Firewalls are scalable.

Which solution did I use previously and why did I switch?

We previously used Cisco but found it not on par with Palo Alto, especially with throughput. Performance is essential, and Cisco was lacking in this area.

What was our ROI?

From a technical standpoint, our engineers have significantly reduced labor hours by utilizing Palo Alto, resulting in a substantial return on investment.

What other advice do I have?

I would rate Palo Alto Networks NG Firewalls nine out of ten.

We have a large number of users within our organization.

We have a maintenance team for Palo Alto.

For organizations with budget constraints, Fortinet is a viable alternative; however, if budgetary limitations are not a concern, the Palo Alto PA-440 Firewall is recommended.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2171631 - PeerSpot reviewer
Engineering Manager at a security firm with 11-50 employees
Real User
Seamless ecosystem integration, user-friendly, with helpful and knowledgeable technical support
Pros and Cons
  • "Some of Palo Alto Networks NG Firewalls' valuable features are their powerful capabilities and user-friendliness."
  • "The level of control and granularity in terms of rule customization could be enhanced. However, compared to our previous solution, Palo Alto provides much better drill-down capabilities."

What is our primary use case?

Palo Alto Networks NG Firewalls are being used for cloud security in our organization. Along with that, we have implemented SD-WAN, secure access, and XDR. These are the primary firewalls that we have in place.

Essentially, we have almost all of their products across their three suites.

How has it helped my organization?

The previous brand we used had a steeper learning curve for our engineers and analysts compared to Palo Alto, which is easier to use. 

We also have an excellent partner in Costa Rica who works with Palo Alto's team there, providing valuable support. Overall, our experience with Palo Alto has been very positive.

What is most valuable?

Some of Palo Alto Networks NG Firewalls' valuable features are their powerful capabilities and user-friendliness. 

Our security team has found it easy to learn and obtain the necessary certifications and training from Palo Alto.

Overall, we have had a very positive experience with this suite of solutions, including the training they have provided us.

We like the Palo Alto ecosystem and how its different suites of products integrate seamlessly. 

The sharing of information has enhanced our security posture as a company. Overall, our experience with Palo Alto has been very positive.

I believe that It is important that the firewall integrates machine learning to take advantage of all the information that is available, all the data that is available.

You have to integrate machine learning AI and things like that to be able to be a step ahead of the hackers.

Using Palo Alto Networks NG Firewalls, we have experienced zero downtime.

The solution is user-friendly, which is important as it allows us to concentrate on other essential aspects of the company rather than spending time and effort maintaining the solution.

What needs improvement?

The level of control and granularity in terms of rule customization could be enhanced. However, compared to our previous solution, Palo Alto provides much better drill-down capabilities.

It is a solid solution.

For how long have I used the solution?

We have been using Palo Alto Networks NG Firewalls for six years.

What do I think about the stability of the solution?

It is a very solid, stable solution. We haven't had any issues with it, you know when we have to do updates there are no problems whatsoever. it's a very good solution.

What do I think about the scalability of the solution?

Scalability is an important issue. It is very scalable.

We are currently protecting around 11,000 endpoints.

How are customer service and support?

In my experience, I would rate the technical support a ten out of ten.

They are excellent.

How would you rate customer service and support?

Positive

How was the initial setup?

Initially, I was involved in the setup, but then other team members took over and completed the work. In the end, we reviewed and went over the setup together.

What about the implementation team?

We had a lot of support from their local partner So it was very straightforward at the time.

I didn't come across any significant issues, but as engineers, we are always prepared to face challenges. 

Nowadays, nothing works as simple as plug-and-play like it used to be. However, we try to reduce the likelihood of issues as much as possible by working closely with project managers and performing thorough preparations beforehand.

Before doing the implementation. It was okay.

What was our ROI?

I believe we have seen a return on investment.

The time we used to spend on various tasks previously has significantly reduced with the implementation of Palo Alto Networks. 

The system is very reliable with no downtime, providing us with a sense of security that is important in cybersecurity.

What's my experience with pricing, setup cost, and licensing?

The price of Palo Alto Networks NG Firewalls is high, but it is worth it if you have the budget for it. 

Budget is always an important factor in decision-making, but it was within our budget, and we were impressed by what we heard, tested, and experienced with Palo Alto.

It is difficult to know and assume the thought process of others. If they have budget constraints, there may be other manufacturers with a lower price point that would be a good fit. We try to evaluate from different angles, not just the budget, but also the technology and how it will fit with our needs. We look for strong capabilities where necessary, such as with Sophos and WatchGuard for smaller companies.

It can be difficult to know the thought process behind a company's decision when it comes to choosing a firewall solution. Budget constraints may play a role, and there are other manufacturers that offer lower price points, which can be a good option. However, it's important to consider technology and how it fits with the company's needs, as well as the strength of the solution. 

Smaller companies like Sophos and WatchGuard also offer solid platforms, and they may be a good fit for those looking for a lower price point. Ultimately, it's important to assess what's important for the company and find a solution that fits those needs, both in terms of functionality and price.

Which other solutions did I evaluate?

Our process for evaluating firewall solutions usually involves consulting Gartner for their feedback, having sessions with our analysts, and focusing on the leading firewall manufacturers.

We evaluated several firewall manufacturers, including Check Point and Fortinet, but ultimately, we as a group decided that Palo Alto was the best fit for us. 

The decision was not solely mine but rather made by our managers based on the evaluations and presentations given by each vendor. 

We were particularly impressed with Palo Alto's presentation and even visited their headquarters located south of San Francisco. And we just felt comfortable, and it was a good decision.

What other advice do I have?

The RSA sessions have been very informative and enjoyable. Today is actually my last day at the expo, and I've been visiting some of the manufacturers that we already work with as well as some that I want to learn more about. Overall, I think it's been a great experience.

From an engineering standpoint, the expo is a great opportunity to connect with knowledgeable people beyond the marketing façade. It's worth investing time to engage with them, learn about their products and solutions, and find out what they're working on and what's upcoming.

Attending RSA has had a significant impact on our company's cybersecurity purchases for the next year. In fact, I am here with two other colleagues who are actively researching and taking notes on various companies and their offerings. They are gathering valuable information to inform our future purchasing decisions.

We've been coming here for many years now, and we'll not come back. It's a good place to get up to date on what's happening.

I would rate Palo Alto Networks NG Firewalls a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2171625 - PeerSpot reviewer
Cloud Infrastructure Engineer at a energy/utilities company with 10,001+ employees
Real User
Allowed for more flexibility in defining rules, as it was based on applications rather than strict port and protocol definitions
Pros and Cons
  • "The key aspect of this solution that provides the most value is its next-gen capabilities, which represented a significant change for us."
  • "It's too expensive."

What is our primary use case?

We deployed Palo Alto Networks NG Firewalls for inbound and outbound protection, as well as DMC protection, in our data center.

What is most valuable?

The key aspect of this solution that provides the most value is its next-gen capabilities, which represented a significant change for us. Previously, we had been using Check Point.

We switched to this solution due to its advanced next-gen capabilities, which allowed us to create rules based on applications rather than ports or protocols. As a result, the solution became much more relevant to our needs compared to our previous solution.

Palo Alto Networks NG Firewalls allowed for more flexibility in defining rules, as it was based on applications rather than strict port and protocol definitions. This made it easier to adapt to changing needs and configurations.

We were able to automate things using the API. Savings are minimal, but we save a significant amount of time when we deploy rules that we learn when we deploy the policy. Is the process still the same? Perhaps the implementation will take only a few hours or minutes.

We have been exclusively using it for the Next-Gen firewall, MDPN, and remote access for a while.

It integrates the core capabilities into one.

To make it more affordable, we had to separate the integrated features into individual components. The integrated solution was more expensive than when we broke it down into separate components.

For how long have I used the solution?

I have been using Palo Alto Networks NG Firewalls for over five years, and perhaps even as long as ten years.

What do I think about the stability of the solution?

The stability of Palo Alto Networks NG Firewalls is very good.

We have upgraded it several times for additional features, and we have never experienced any crashes or performance issues. Overall, it has been quite stable.

What do I think about the scalability of the solution?

In terms of scalability, the cost is a limiting factor. We can buy a large number of them, but it would not make financial sense for us to do so due to the high cost.

In contrast to the cloud environment where you can scale incrementally and horizontally, in our case, we have to purchase the entire unit. As a result, scaling our responsibilities becomes challenging.

We have around 2,000 compute resources that need protection, so getting a large firewall is necessary to safeguard our environment.

How are customer service and support?

Technical support is very good.

I would rate the technical support an eight out of ten.

F5 and Cloudflare are types of support that were really good. There is no escalation whatsoever. The first person you get to already is the top-notch technical person.

With Palo Alto, you have to escalate, but eventually, you get to a good one.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment process was easy.

We used a migration tool to transfer from our previous firewall to Palo Alto, and it proved to be quick.

What about the implementation team?

We received support from a Palo Alto sales engineer.

What was our ROI?

While Palo Alto is expensive, it's still the better option compared to the other two vendors that were evaluated since they didn't provide the necessary performance and benefits.

Overall, the expenses for Palo Alto are manageable, and it's worth the investment.

What's my experience with pricing, setup cost, and licensing?

It's too expensive.

Although Palo Alto is a good and fast product, it is not the most affordable option out there, and it may not be the easiest to use.

Which other solutions did I evaluate?

We evaluated Cisco and Fortinet.

During our evaluation process for selecting a firewall vendor, we prioritize performance as the number one factor. 

Price range is ranked second in importance. 

Other important factors include ease of use, API support, and next-gen features, all of which are used as evaluation criteria. We have previously used Magic Quadrant, but it is important for us to carefully choose our firewall vendor.

What other advice do I have?

Integrating machine learning at the core of Palo Alto Networks NG Firewalls would be highly beneficial. The ability to automatically detect threats without the need to create rule sets manually would be a game changer.

Attending events like RSA is valuable to me because it allows me to explore different vendors and products. Sometimes, I come across new vendors that I haven't heard of before, which is good.

Attending events like RSA can have a significant impact on our company's cybersecurity purchases throughout the year. If we come across a new vendor with a fresh approach to protecting the company or identifying threats, we are definitely interested in exploring their offerings.

I would rate Palo Alto Networks NG Firewalls an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1881372 - PeerSpot reviewer
Professional Services Consultant at a tech services company with 201-500 employees
Consultant
Everything is available in a single, easy-to-use platform
Pros and Cons
  • "Palo Alto Networks NG Firewalls have a Single Pass Parallel Processing (SP3) Architecture, which has a different kind of code doing the work. It increases the packet processing rate. Whereas, without the SP3 Architecture, you are waiting for each job to complete, even if you have 100 jobs assigned."
  • "When there was change from IPv4 to IPv6, some of the firewalls still didn't support IPv6. In North America, we have seen most customers are using IPv6, as they are getting the IPv6 IPs from their ISPs. Sometimes, when they go through the firewall, it denies the traffic."

What is our primary use case?

We use it to see and detect malware. It is also used for antivirus, anti-spyware, anti-malware, vulnerability, and Wildfire analysis. We support different kinds of authentication as well: Kerberos, LDAP, TACACS, and SAML. All in all, it is a security device that you can have anywhere on your network, as per the design considerations.

It is deployed in two different ways, either on-premises or on the cloud, which may require a different hypervisor. 

How has it helped my organization?

Nowadays, because of the pandemic, everyone is working from home or users are not sitting in the office to work. So, security has become a challenge. For that, we provide GlobalProtect, which is a VPN solution. This will connect to your organization's network, and then you can access anything that is required. This is the most widely used tool that we provide, and it is used worldwide. During the pandemic, it was a massive success for us.

Palo Alto NGFW provides a unified platform that natively integrates all security capabilities which is really important from the end customer point of view. If I have to set up an organization, I will go ahead and buy different devices or platforms. However, if I go ahead and buy Next-Generation Firewalls and put them on the edge of the network where I connect with ISPs, my Next-Generation Firewalls will take care of the security parameters. I don't need to worry about it that much anymore.

What is most valuable?

Its security profiles are a valuable feature. 

All the logs can be stored in a single place.

Panorama lets all the devices be managed centrally in a single place. This provides the best view for admins into any particular firewall, which decreases those admins' tasks because they can view everything in a single place. 

The machine learning tracks how many packets per second are coming into the firewall.

Any request coming in will go into the DNS sinkhole first, not to the user. We protect our users that way.

Within this one platform, you are getting everything that you want. This single device can provide you with antivirus, anti-spyware, volumetric protection, URL filtering where decryption is required, and file blocking with Wildfire analysis.

Palo Alto Networks NG Firewalls have a Single Pass Parallel Processing (SP3) Architecture, which has a different kind of code doing the work. It increases the packet processing rate. Whereas, without the SP3 Architecture, you are waiting for each job to complete, even if you have 100 jobs assigned.

What needs improvement?

There is always scope for improvement on any particular device in any particular organization. For example, when there was change from IPv4 to IPv6, some of the firewalls still didn't support IPv6. In North America, we have seen most customers are using IPv6, as they are getting the IPv6 IPs from their ISPs. Sometimes, when they go through the firewall, it denies the traffic.

For how long have I used the solution?

It has been almost three years.

What do I think about the stability of the solution?

From a stability point of view, the firewall is very stable because the PAN-OS version doesn't change very often. If a new PAN-OS version is out in the market, our engineering team checks it multiple times.

The network performance is never compromised.

What do I think about the scalability of the solution?

It is scalable. We have small and big clients.

For small clients, there is the PA-220 device, which is very small but still very productive and secure. 

How are customer service and support?

I have worked with one of the TACs, where there are almost 500 TAC engineers present. They have different rules for case priority when a customer opens something. If a customer is paying more to get support, then we have a dedicated engineer assigned to that particular customer. This is much easier for the customer, as they are getting one of the best engineers out there to troubleshoot their network. They never compromise on that.

Sometimes, due to some issues, tickets don't get assigned. Or, they assign the tickets manually if something goes wrong, which is a very odd case. Customers don't understand that. So, we always apologize to customers, and say, "How can we help you out?"

Support is 10 out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We ask the end customer, whosoever has the legacy network in their organization, if they don't need all their extra devices in order to cut down on costs. We then do an IPSec tunnel on the cloud as a gateway. From there, they can route the traffic to the Internet or wherever they would like.

Palo Alto is a unified device with a very streamlined voice. I have worked on Cisco routers and ASA as well, where you have to do a lot of stuff through the CLI and Linux shell scripting. With Palo Alto, those things are streamlined and engineering takes care of everything.

How was the initial setup?

The initial setup is pretty straightforward. It is very user-friendly. Everyone in an organization can learn the platform quickly. When we give training to our new candidates, they learn it very quickly. So, it is a streamlined device.

There is an interface type called V-Wire. You just connect it to your network. It will not disturb anything. You don't need to provide IPs. It doesn't need a separate Mac address. It just connects to a particular interface as a bump in the wire. It inspects your traffic, giving you an overall idea of what applications your organization is using and what user is doing what. If needed, you can deploy it in your network later on. This makes it very easy for our customer to deploy the product in their network before they buy it.

When it comes to installing a new PAN-OS version, it doesn't require you to go to Linux and write tons of commands in order to download and activate the latest PAN-OS version. You just have to download it, click the download tab, click the install tab, and then you are done. Therefore, it is hassle-free and super easy like Windows.

What about the implementation team?

We have a very large team for deployment.

What was our ROI?

If you buy Palo Alto Next-Generation Firewalls, everything is in a single platform. You don't need to go and buy the Wildfire analysis to track zero-day attacks and lots of other things. Therefore, cost is cut down by 50% to 60% if you go for Palo Alto Next-Generation Firewalls.

What's my experience with pricing, setup cost, and licensing?

If someone doesn't have a security platform in their network, then the following licenses will be required: antivirus, anti-spyware, vulnerability, and Wildfire analysis. There are also licenses for GlobalProtect and support.

Which other solutions did I evaluate?

Overall, Palo Alto Networks NG Firewalls is a market leader.

With other devices, you need a controller and console to manage them. That is not the case with Palo Alto Networks NG Firewalls, where most of the work is done through the GUI. If you want to deep dive, then you go to the CLI. 

Cisco ASAs give some information on the Nexus Firewall, but they are not streamlined. Whereas, Palo Alto Networks NG Firewalls is a streamlined device and easy to use.

What other advice do I have?

If someone is in a routing and switching domain and wants to come up to a security domain, they should choose Palo Alto Network NG Firewalls.

We are happy to assist customers whenever support is missing. Over a period of time, we see customers raise tickets because they are looking for a particular feature that is not available on the platform. We don't say to our customers, "We don't support this." Instead, we take it as an opportunity, giving that information to our engineering team.

I would rate the solution as nine out of 10. I am leaving room for improvement.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Security team leader at a aerospace/defense firm with 10,001+ employees
Real User
Top 10
All of the policies configured are related to the application and not to a port
Pros and Cons
  • "The strengths of Palo Alto Networks NG Firewalls are application visibility and application awareness. Their strong point is identifying applications for traffic. So all of the policies that are configured are related to the application and not to a port."
  • "This solution cannot be implemented on-premises; it's only a cloud solution. The price is high as well."

What is our primary use case?

We deployed the Palo Alto Next Generation Firewall on the perimeter of the network, so all traffic that flows to the company from the internet and from the company to the internet scanned by the Palo Alto Networks Firewall. In addition, all of the internal traffic from LAN users to services that are on the DMZ zone traverse the Palo Alto Firewall.

What is most valuable?

The strengths of Palo Alto Networks NG Firewalls are application visibility and application awareness. Their strong point is identifying applications for traffic. So all of the policies that are configured are related to the application and not to a port.

For example, let's say you want to allow HTTP traffic and the server is not listening on the standard http port which port 80 but listens on port 25 which Is the standard port for SMTP, this is not an obstacle has the firewall is focusing on the application, it identify the HTTP application and allow the HTTP application and block any other application on port 25. So we don't care on which port the app traverses.

It is easy to install and is stable too.

What needs improvement?

There is another solution from Palo Alto for endpoints - XDR  that integrates with the firewall  thus providing protection at the network level and also at the end point but the XDR solution is only a cloud based solution. I would really like it if would be possible to implement this solution on-premises this is something that I would love to see with Palo Alto Networks NG Firewalls.

The price could be lower.

For how long have I used the solution?

I've worked with Palo Alto Networks NG Firewalls within the last 12 months.

What do I think about the stability of the solution?

So far, it's stable. I haven't had any problem with it. I'm always authorizing to have the minor version aligned with the latest version. There haven't been any published vulnerabilities with the product so far.

What do I think about the scalability of the solution?

I'm using the cluster, and that's a great long term solution. So I haven't needed to expand.

There are more than 10,000 employees in the company. We hope to migrate the other branches that have a different vendor to Palo Alto.

How was the initial setup?

The initial setup was straightforward from my point of view.

What's my experience with pricing, setup cost, and licensing?

From a financial perspective, this solution is quite expensive.

The licensing is on a yearly basis even though we close the deal for three years upfront.

What other advice do I have?

I would advise that those thinking about Palo Alto Networks NG Firewalls need to switch how they think about a policy on the firewall. They should not to look at it from the point of view of the service and what port that policy is related to. Instead, they should look at it from the application side. Don't pay too much attention to the port. Just look at the application. For example, the NGFW doesn't care if SMTP traverses on port 25 or 65. It just enforces the protocol.

From a technical point of view, I don't think that there's something that's missing from the Palo Alto Networks NG Firewalls. So, I would rate it at nine on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2173284 - PeerSpot reviewer
Information Security Analyst at a tech vendor with 10,001+ employees
Vendor
Top 20
Helps with audit and compliance, but it should be easier to gather evidence
Pros and Cons
  • "I typically get involved with it when it comes to audit and compliance and having to gather evidence of those firewalls, routers, and rule sets. The evidence that I typically need is there."
  • "I don't deal with it from a day-to-day perspective, but I can say that the evidence that I typically need is there, but sometimes, it's a task to actually get it and pull it out. They can make it easier to gather that evidence."

How has it helped my organization?

Solutions like firewalls and routers improve any company. If you don't have them, then I wouldn't be doing business with you. 

Palo Alto has embedded machine learning in the core of the firewall to provide inline, real-time attack prevention. That's big. We're embedding that type of security and information into every part of our corporate network as well as our products.

It has helped to reduce downtime in our organization. The savings are probably in single digits.

What is most valuable?

I typically get involved with it when it comes to audit and compliance and having to gather evidence of those firewalls, routers, and rule sets. The evidence that I typically need is there.

We got a lot of integrations into it, but I don't know if it integrates with all.

What needs improvement?

I don't deal with it from a day-to-day perspective, but I can say that the evidence that I typically need is there, but sometimes, it's a task to actually get it and pull it out. They can make it easier to gather that evidence. From our NetOps team's perspective also, they can make it easier to manage and constantly update those rule sets.

For how long have I used the solution?

I don't know for how long exactly we have been using this solution, but I've been aware that we've had them probably since about 2016 or 2017.

What do I think about the stability of the solution?

It's very stable. They are highly ranked within their space.

What do I think about the scalability of the solution?

It's a good product for securing all types of workplaces. It's specifically good for data centers, which are all brick-and-mortar houses. Small businesses must also have it because they don't have the ability to have everything in a cloud or virtualized firewalls and other things like that.

How are customer service and support?

I haven't dealt with their support team.

How was the initial setup?

I was not involved in its initial deployment.

What was our ROI?

I am able to gather some of the evidence and things that I need. Our NetOps team uses it heavily, and they love it.

What's my experience with pricing, setup cost, and licensing?

I would assume that it's still within mid-range given its company structure and everything else. My guess is it's still okay.

What other advice do I have?

To someone at another company who says, “We are just looking for the cheapest and fastest firewall,” I would say that you just lost the customer because I'm not going to do business with somebody who is going for the cheapest. I'm always looking for a vendor or customer that has more input and cares about the security of their systems.

The value received from attending an RSA Conference includes prizes and other things, but on a personal level, I love the tech talks, knowing about a lot of industry changes, and different product solutions being showcased.

RSAC definitely has an impact on our organization’s cybersecurity purchases made throughout the year. One of my main roles is vendor due diligence, so I come to RSA quite often, and I have conversations with many different sales engineers who can explain the security of their products because that's what I focus on during our onboarding process. 

Overall, I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.