Service and Support
Customer service and support for Parasoft SOAtest is generally rated as good to excellent. Users appreciate swift responses and efficient problem resolution, although occasional delays are noted. Some users experience challenges with complex issues and knowledge gaps, but overall technical support is described as responsive and helpful, often involving direct contact with consultants. The ticketing system is effective, and support teams are described as knowledgeable. Users report a high level of customer satisfaction.
Deployment
Users find Parasoft SOAtest's initial setup straightforward and quick. Installation is simple, often guided by a wizard, and requires minimal expertise. Detailed documentation assists in the testing process. Challenges arise mainly from integrating with existing systems or specific customizations. While some experience longer deployments due to complex environments, most users manage installation and configuration efficiently, benefiting from its ease of use and comprehensive features.
Scalability
Users of Parasoft SOAtest noted varied scalability experiences. Some reported no issues, while others mentioned challenges with large, complex test scenarios or memory management with extensive testing. Cutting large tests into smaller ones was effective. Positive feedback highlighted its scalability across multiple applications and integration with CI/CD pipelines, utilizing it among significant numbers in QA teams. Users recognize the need to increase usage, especially on cloud platforms. Despite mixed experiences, it remains adaptable for medium to large organizations.
Stability
Parasoft SOAtest, built on Eclipse, may experience elevated memory usage, affecting performance on lower-end systems. However, many users report stability without significant issues. Sporadic concerns include occasional memory-related instability and rare software hang-ups. Parasoft support assists in resolving issues. Users often acknowledge stable performance, with some rating its stability highly. Stability concerns largely revolve around licensing rather than crashes. Efficiency is noted in controlled environments, despite isolated occurrences impacting smooth operation.